Technical Team Lead – SailPoint

GEMBA CONCEPTS · TECHNOLOGY DIVISION

 · JOB DESCRIPTION

Technical Delivery Manager – Services LOCATION Bengaluru (Hybrid) ABOUT GEMBA CONCEPTS EXPERIENCE 5–8 years REPORTS TO Chief Technology Officer TYPE Full-time Gemba Concepts helps manufacturers and enterprises improve how their operations run. Our technology division builds and runs Gemba Connect, a suite of enterprise SaaS products spanning warehouse management, logistics, ERP, and applied AI/ML, deployed across 30+ active client accounts in manufacturing, pharma, FMCG and retail.

ABOUT THE ROLE

We're looking for a technical leader to own Gemba's services business end to end: delivery, people, commercials and reporting. You'll run every client implementation and custom development engagement, build and manage the team that delivers them, and be the single point of accountability to clients and leadership for how services perform. You've written production Java code, can read a Spring Boot service and a SQL execution plan, and have since hired, reviewed and led delivery teams. The product roadmap stays with product leadership; everything we deliver to clients runs through you.

WHAT YOU'LL OWN Services business ownership

• Own the health of the services portfolio: delivery, client satisfaction, billing milestones and account growth.

• Run post-sale SOW execution. Ensure milestones are hit and billed on time, and follow up with finance and clients on receivables.

• Grow accounts by converting change requests and enhancements into scoped, priced, billable work.

• Track effort, utilisation and margin by account; act when an engagement turns unprofitable. Delivery

• Run multiple concurrent client implementations, owning scope, timeline, cost and quality.

• Plan and run sprints with Tech Leads: grooming, estimation, capacity planning, reviews and retros.

• Own go-lives (UAT, cutover, data migration, hypercare) and post-go-live support SLAs.

• Maintain RAID logs and delivery dashboards; flag risk early, with a proposed fix. Requirements and change control

• Be the single intake point between consulting teams, clients and engineering; convert requirements into user stories with testable acceptance criteria.

• Baseline scope and run a formal change-request process. Every change is priced in effort, cost and date before it's accepted.

• Make sure what's agreed is documented before it's built. People and hiring • Plan services headcount against the delivery pipeline and run hiring end to end (role definition, interviews, closing) at a high bar.

• Run goal-setting, regular 1:1s and performance reviews for the services team; give input on promotions, compensation and performance plans.

• Grow Tech Leads and senior engineers into people who can own accounts independently.

• Own team retention and morale. Know who's at risk before they resign. Gemba Concepts · Technology Division Page 1GEMBA CONCEPTS · TECHNICAL DELIVERY MANAGER – SERVICES Reporting

• Publish monthly services MIS to leadership: revenue billed, collections, on-time delivery, SLA adherence, utilisation, hiring and attrition.

• Contribute the services section to quarterly board reporting.

• Run monthly or quarterly business reviews with key client stakeholders. Technical oversight

• Work with Tech Leads on design reviews, integrations (ERP, WMS, third-party systems) and non-functional requirements.

• Lead incident triage and root-cause reviews on client escalations; track corrective actions to closure.

• Coordinate with DevOps on environments, CI/CD and release windows.

• Uphold security and compliance controls (e.g., SOC 2) across delivery. Improving how we deliver

• Drive adoption of AI-assisted development and testing tools, and measure whether they actually raise throughput per engineer.

• Tighten estimation accuracy, definition of done and release discipline across the services team. MUST-HAVES

• 5–8 years in software, including 2+ years as a hands-on Java developer and 2+ years in delivery or project management.

• 1+ year leading a team of 5+ directly, including hiring and performance reviews.

• Strong working knowledge of Java and Spring Boot. You can review a PR, understand how a service is structured, and challenge an estimate.

• Solid SQL: schema design, writing and debugging queries, and understanding of indexing, transactions and production issues such as slow queries and connection pool exhaustion (SQL Server/Azure SQL, PostgreSQL or MySQL).

• Hands-on exposure to cloud platforms (Azure preferred, AWS/GCP acceptable).

• Working experience with the commercial side of client engagements: SOWs, milestone billing and change orders. Margin tracking is a plus.

• Track record of delivering enterprise B2B software to external clients across multiple parallel engagements.

• Proficiency with Jira or Azure DevOps, Confluence and Git-based workflows.

• Clear communication. You can present to a client CXO, write a board-ready MIS, and give an engineer hard feedback. GOOD TO HAVE

• Domain experience in manufacturing, supply chain, warehousing, logistics or ERP.

• Background in an IT services firm or the services arm of a product company.

• Familiarity with microservices, REST API design and message queues.

• Experience delivering AI/ML features.

• Exposure to SOC 2 or ISO 27001 audits.

• Certifications (PMP, CSM, PMI-ACP) are welcome but won't substitute for a delivery and team-building track record. WHAT SUCCESS LOOKS LIKE IN YOUR FIRST 6 MONTHS

• 85%+ of implementations go live on the committed date.

• Billing milestones are invoiced on time, and receivables ageing is visibly down. • Every active account has baselined scope, a live RAID log and a change log.

• Services hiring is on plan, with near-zero regretted attrition.

• Leadership gets a monthly services MIS without having to chase it. WHO YOU'LL WORK WITH The services delivery team (engineers, Tech Leads, BAs, QA), product squads, DevOps, consulting teams, finance and client stakeholders.

WHY JOIN Own a real business line with direct access to leadership. Build the team and operating model your way. Work on enterprise products in active growth, including applied AI.

Job Description

Position Title: Java Technical Lead

Position Type: Full Time, Permanent

Department: Research and Development

Reports to: R&D Manager, Indian Development Centre.

Company Background:

-CGLIA is a software development company building highly available, highly secure, cloud-based enterprise software products that helps speed the research process resulting in new drugs, new devices, and new treatments to improve the health and wellbeing of world population.

- At CGLIA, our work shows our dedication and passion for innovative quality software products that are intuitive and easy to use and exceeds every aspect of customer expectations.

- CGLIA, is the place that develops world-class professionals who would like to be innovative, creative, learn continuously, and build a solid foundation to build products that are special and delight the customer.

Job Summary:

As a Technical Manager, you will be providing the guidance to all the team members in designing, implementing and delivering the technical solutions.

Also, responsible to maintaining the existing product line with high quality and timely deliverables by working closely with product teams.

In this role, you will be hiring the new development staff, oversee each aspect of the development process, and act as a liaison between development team and upper management. Also ensures that team is fully trained and able to perform their jobs.

Should possess strong leadership skills and ability to resolve the challenges quickly.

Responsibilities:

• Participate and contribute to project planning and effort estimation.
• Demonstrate exceptional requirements gathering skills and support requirement gathering sessions.
• Contribute to technical design of business solutions.
• Support leadership team in development RFP’s and service offerings.
• Review and analyse relevant documentation to ensure the understanding of an organization function and capabilities.
• Conduct relevant research to increase understanding in support of developing comprehensive solutions.
• Comply with all the relevant policies and procedures and complete all the documents that are required.
• Conducting performance reviews, handling the employee complaints
• Willing to undertake additional tasks and responsibilities as may be reasonably expected of the role and as necessary in order to achieve the objectives of the organization.

Qualifications: (Education, Experience, Skills and Knowledge)

• Bachelor’s Degree in Computer Science or Information Technology or any equivalent degree.
• At least 8 plus years of hands on experience in developing cloud-based software along with 2 plus years of Management experience.
• Expertise with more than one of the Software Development Methodologies.
• Expertise in designing and developing cloud based high available distributed applications and must have extensive experience in object-oriented design.
• Strong hands on experience in using Java, Hibernate, Spring technology stack (Spring MVC, Spring Data, Spring Cloud, Spring Batch, Spring security etc.) along with open source technologies.
• Experience building web and mobile applications using frontend technologies Angular (Angular 1/Angular 2), Bootstrap, Material Design, UX/UI, JavaScript, HTML5, and CSS.
• Demonstrated Experience on databases like MySQL, MS SQL, PostgreSQL, and Oracle.
• An understanding on handling of large data sources. (Desirable)
• Expertise on the Code Static Analyzer tools like SonarQube, PMD and, DevOps Tools.
• Expertise in using any Unit testing Frameworks like Junit.
• Knowledge in Security related to Web Applications and mobile applications. and other open source and commercial tools.
• Demonstrable and substantial experience in leading and managing teams of software developers.
• Impeccable written English skills, and Oral communication skills along with outstanding interpersonal skills.
• Results-oriented, detail-oriented, and well organized.

Technical Manager: Requires sufficient Managerial Skills and sufficient technical skills.

Main function has to be focused on people. He or She can and should learn new things in technology, that is required for the role.

Skills

·      Proven experience as a Technology Lead or Senior Developer with strong hands-on expertise in Java Spring Boot, Tomcat, MySQL, RESTful and SOAP APIs, ORM frameworks, Redis, JavaScript, and AngularJS/ReactJS.

·      Solid understanding of application architecture, security principles, design patterns, and industry best practices.

·      Demonstrated capability to lead and mentor development teams through the design, development, testing, and deployment of web applications using Java Spring Boot and related technologies.

·      Excellent problem-solving and analytical skills, with a strong ability to troubleshoot, diagnose, and resolve technical issues to ensure application stability and performance.

Responsibilities

·      Design and implement high-level and low-level architectures for complex software systems.

·      Collaborate closely with cross-functional teams and Business Analysts to understand business needs and translate them into effective technical solutions.

·      Enforce software development best practices, including code reviews, performance optimizations, and quality assurance standards.

·      Lead and manage a team of developers, providing technical guidance and ensuring timely delivery of high-quality solutions.

The L1 Application Support team is the first line of defense for all production-related customer issues. You will handle customer queries, follow Standard Operating Procedures (SOPs) to resolve incidents, perform preliminary checks, and escalate issues to the Integration Engineering or Development teams when required. This role ensures smooth platform operations, fast response times, and a great customer experience.

Job description: https://drive.google.com/file/d/1MvBp9I_xsheIhmKUwgH8iNPaTydLGwZ1/view?usp=drive_link

Application form: https://docs.google.com/forms/d/e/1FAIpQLSf8CM2g22WLPD9QWxK8o2cdAr_y6PhWzIb-Z0k5sQ59ufdsGQ/viewform?usp=dialog

Responsibilities

1. Incident Handling & Production Support
2. Escalation & Coordination
3. Monitoring & Alerts
4. Documentation & SOP Adherence
5. Customer Interaction

Requirements and Qualifications:

1. Minimum 1 year of experience as App support or product support
2. Basic understanding of APIs, JSON, request/response flow.
3. Ability to read logs and use monitoring tools.
4. Strong communication and customer-handling skills.

Location: Bangalore, Karnataka

Mandatory Skills: L2 Production Support, Event Management / Mission Control, Incident Management, Linux, Linux, observability, and batch monitoring

Primary Skills:

• L2 Production Support, Event Management / Mission Control, ServiceNow, Production Monitoring, Splunk / AppDynamics / ThousandEyes

We are seeking a highly skilled Senior Software Engineer with a strong background in software development and a deep understanding of Actimize solutions. The ideal candidate will be responsible for designing, developing, and implementing software applications that enhance our financial crime risk management capabilities. This role requires a proactive approach to problem-solving and a commitment to delivering high-quality software solutions.

Responsibilities:

• Design, develop, and maintain software applications using Actimize solutions to support financial crime risk management.
• Collaborate with cross-functional teams to gather requirements and translate them into technical specifications.
• Implement best practices in software development, including coding standards, testing, and documentation.
• Conduct code reviews and provide constructive feedback to team members to ensure high-quality deliverables.
• Identify and troubleshoot software defects and performance issues, implementing effective solutions.
• Stay updated with the latest industry trends and technologies related to Actimize and software development.
• Participate in Agile development processes, including sprint planning, daily stand-ups, and retrospectives.
• Mentor junior developers and contribute to their professional growth.

Mandatory Skills:

• Strong knowledge and hands-on experience with Actimize solutions.
• Proficiency in programming languages such as Java, C#, or Python.
• Experience with software development methodologies, particularly Agile.
• Solid understanding of software design principles and design patterns.
• Familiarity with database technologies such as SQL Server, Oracle, or MySQL.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills, with the ability to work effectively in a team environment.

Preferred Skills:

• Experience with cloud technologies and platforms (e.g., AWS, Azure).
• Knowledge of financial services and regulatory compliance.
• Familiarity with DevOps practices and tools.
• Experience in performance tuning and optimization of applications.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Relevant certifications in software development or Actimize solutions are a plus.

If you are a motivated and skilled software engineer with a passion for developing innovative solutions in the financial sector, we encourage you to apply and join our dynamic team.

Join our product development team at Planview as a Senior Software Engineer I and become a pivotal force on the Viz Core Team. This role offers the unique opportunity to shape and lead the development of data-processing pipelines and APIs that are at the heart of our software solutions. These solutions are designed to streamline and enhance the efficiency of software delivery, resonating deeply with software engineers who strive to build better and faster.

At Planview Viz, which is powered by the innovative “Flow Framework,” you will tackle complex data challenges and develop scalable solutions within an AWS cloud environment. Your efforts will be crucial in revolutionizing how businesses harness and interpret vast amounts of workflow data, transforming it into actionable insights that propel organizational efficiency and effectiveness.

Responsibilities (What you'll do)

• Create and refine powerful data-processing architectures that integrate seamlessly with a diverse array of external tools, enhancing the way software is delivered across industries.
• Drive operational excellence by critically analyzing problems, defining requirements, and devising robust solutions that push the boundaries of technology.
• Lead and inspire a team of talented engineers, promoting a culture of ownership, meticulous attention to quality, and proactive problem-solving.
• Stay at the cutting edge of technology by updating and expanding your team’s knowledge of cloud architectures, data processing, and advanced analytics, ensuring that you and your team remain leaders in technological innovation.
• Make a direct impact on the efficiency and effectiveness of software delivery worldwide through innovation and leadership.

Qualifications (What you'll bring)

Who We’re Looking For

The ideal candidate is a seasoned professional in cloud software development with a strong foundation in data processing and scalable software systems. You thrive in collaborative environments and are passionate about advancing cloud technology and data architecture to new heights. You are a leader who enjoys mentoring, guiding, and inspiring others.

Preferred Qualifications

Skills, Knowledge, and Expertise

• A degree in Computer Science, Engineering, or a related field.
• 6+ years of experience with a modern programming language, with a focus on back-end systems and cloud-based technologies.
• Strong capability in architecting and designing robust, scalable software systems.
• Proficiency in AWS or another popular cloud platform.

Additional Qualifications

• Experience with big-data technologies such as Spark and Apache Kafka.
• Experience with Java (version 17), Scala, or other JVM programming languages.
• Experience with tools such as Amazon Redshift and MongoDB.
• Experience with continuous integration and continuous deployment tools such as GitHub, Jenkins, Travis CI, or similar platforms.
• Proficiency in test-driven development.
• Experience with containers and orchestration tools such as Kubernetes.
• Experience working on remote or distributed teams and projects.

Sr. Technology Architect

Experience Range: 12–15+ years of IT experience, including 3–5+ years in leadership / people management roles.

Location: Chennai, Hyderabad, Bangalore

Qualification: B. Tech /B.E in computer science or equivalent

Minimum 10+ years of experience in Advanced Java

At least 2+ years of experience for the following areas:

• Lead and mentor full-stack development teams across multiple projects and workstreams.
• Define technical architecture, coding standards, and development best practices.
• Drive end-to-end delivery of enterprise applications using Agile methodologies.
• Oversee application design, development, testing, deployment, and production support.
• Ensure adherence to security, performance, quality, and compliance standards.
• Collaborate with clients, product owners, architects, and cross-functional teams.
• Manage resource planning, risk mitigation, technical reviews, and stakeholder communication.
• Promote DevOps, CI/CD, and automation practices to improve delivery efficiency

Must Haves-

• Strong experience in Java Full Stack Development.
• Expertise in Spring Boot and Microservices Architecture.
• Proficiency in Python, Shell Scripting, and backend development.
• Hands-on experience with SQL, Oracle, and PostgreSQL databases.
• Front-end expertise in React, Angular, HTML5, CSS3, Bootstrap, and JSP.
• Experience with Kafka or similar event-driven messaging platforms.
• Strong understanding of API Design, REST Services, and Swagger/OpenAPI.
• Experience implementing security frameworks including OAuth 2.0.
• Hands-on expertise with Jenkins, CI/CD pipelines, and DevOps practices.
• Experience with code quality and security tools such as SonarQube and Fortify.
• Proven people management, stakeholder management, and delivery leadership experience.
• Experience working in Agile/Scrum environments.

Good to Haves-

• Experience with cloud platforms (AWS, Azure, or GCP).
• Knowledge of containerization and orchestration technologies such as Docker and Kubernetes/OpenShift.
• Experience with performance tuning, observability, and application monitoring tools.
• Telecom, OSS/BSS, or enterprise digital transformation domain experience.
• SAFe Agile, PMP, Scrum Master, or cloud certifications.
• Exposure to AI-assisted development tools and engineering productivity platforms.