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L2 Operations Lead – Identity & Access Management (IDAM)
L2 Operations Lead – Identity & Access Management (IDAM)

L2 Operations Lead – Identity & Access Management (IDAM) at NeoGenCode Technologies Pvt Ltd · Gurugram · 5 - 8 years · ₹6L - ₹10L / yr · Raised funding · Posted 29 Oct 2026

NeoGenCode Technologies Pvt Ltd's logo

L2 Operations Lead – Identity & Access Management (IDAM)

Akshay Patil's profile picture
Posted by Akshay Patil
5 - 8 yrs
₹6L - ₹10L / yr
Gurugram
Skills
Identity management
Identity & Access Management
L2 Operations
Azure AD
Microsoft Entra ID
Active Directory
Okta
CyberArk
SSO
Access Provisioning
Powershell
ServiceNow
Incident management
ITIL
Identity Governance

Job Title : L2 Operations Lead – Identity & Access Management (IDAM)

Experience : 5+ Years

Location : Gurugram Sector 59, Haryana

Work Mode : Hybrid

Support Level : L2 Operations

Domain : Identity & Access Management (IDAM)


Job Summary :

We are looking for an experienced L2 Operations Lead – IDAM to manage and support enterprise Identity and Access Management services. The ideal candidate should have hands-on experience with Azure AD (Microsoft Entra ID), Active Directory, Okta, CyberArk, access provisioning, and ITSM processes.

The role involves handling L1 / L2 escalations, troubleshooting identity and access issues, supporting privileged access management, maintaining operational documentation, participating in incident reviews, and coordinating with L3 engineering and other infrastructure teams to ensure service stability and security.


Mandatory Skills : IDAM, IAM, L2 Operations, Azure AD, Microsoft Entra ID, Active Directory, Okta, CyberArk, PAM, SSO, MFA, Access Provisioning, PowerShell, ServiceNow, Incident Management, ITIL, Identity Governance.


Key Responsibilities :

  • Provide L1 / L2 operational support for Identity and Access Management services in an enterprise environment.
  • Manage end-to-end incident resolution, from L1 / L1.5 escalation through investigation, resolution, and closure.
  • Administer user access provisioning, modification, de-provisioning, and application access requests.
  • Troubleshoot Azure AD, Active Directory, Okta, SSO, MFA, authentication, authorization, and access-related issues.
  • Support CyberArk operations, privileged access management (PAM), and access control processes.
  • Investigate directory service misconfigurations, access failures, and identity-related connectivity or routing issues.
  • Maintain accurate ServiceNow tickets with clear investigation details, resolution steps, and closure notes.
  • Participate in Major Incident Management (MIM) calls and assess whether incidents meet major incident criteria.
  • Support root cause analysis (RCA), problem management, and change management activities.
  • Maintain and update standard operating procedures (SOPs), knowledge-base articles, and operational documentation.
  • Perform or coordinate backup and restoration of IAM service configurations, as applicable.
  • Prepare periodic and on-demand operational reports, analyze incident trends, and present service performance updates.
  • Lead or facilitate monthly service review meetings and participate in weekly engineering calls.
  • Coordinate with Hosting, Network Security, DLP, Malware Protection, and other infrastructure teams to resolve cross-functional issues.
  • Coordinate with relevant vendors for break-fix support and replacement of applicable infrastructure components.
  • Support access-request certification and validation activities as part of Tier 0 access operations.
  • Identify opportunities to automate repetitive IAM operations using PowerShell and other supported tools.
  • Follow security policies, access governance standards, and operational compliance requirements.


Required Technical Skills :

  • Identity & Directory Services : Azure AD (Microsoft Entra ID), Active Directory.
  • Identity and Access Management : User lifecycle management, access provisioning, de-provisioning, access reviews, and entitlement management.
  • SSO & Authentication : Single Sign-On (SSO), Multi-Factor Authentication (MFA), authentication and authorization troubleshooting.
  • Privileged Access Management : CyberArk administration and operational support.
  • Identity Platform : Okta administration and troubleshooting.
  • ITSM : ServiceNow incident, problem, and change management.
  • Scripting : PowerShell for troubleshooting, administration, and operational automation.
  • Documentation & Reporting : SOPs, knowledge-base management, incident reporting, and trend analysis.


Preferred Tools & Technologies :

  • Semperis
  • Veza – Identity Security Posture Management (ISPM) and entitlement management
  • CrowdStrike
  • Microsoft Defender


Experience Requirements :

  • 5+ years of relevant experience in Identity & Access Management, identity operations, or directory services administration.
  • Hands-on experience in L2 production support and incident management.
  • Experience supporting enterprise IAM environments with Azure AD, Active Directory, Okta, and / or CyberArk.
  • Understanding of 24x7 operational support, escalation management, and service restoration processes.
  • Experience working with ITIL-based incident, problem, and change management processes.
  • Ability to coordinate with L3 engineering teams, security teams, infrastructure teams, and external vendors.
  • Strong analytical, troubleshooting, documentation, and communication skills.
  • Good verbal and written English communication skills.


Preferred Certifications :

  • Microsoft Certified: Identity and Access Administrator Associate (SC-300)
  • Okta Certified Professional
  • CyberArk Defender
  • Agile Practitioner Certification


Ideal Candidate Profile :

The ideal candidate is a hands-on IAM operations professional with strong troubleshooting skills, experience handling L2 escalations, and the ability to coordinate operational activities across multiple teams. Candidates with practical experience in directory services, SSO/MFA, privileged access management, access lifecycle operations, and ServiceNow are preferred.

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About NeoGenCode Technologies Pvt Ltd

Founded :
2023
Type :
Services
Size :
20-100
Stage :
Raised funding

About

Welcome to Neogencode Technologies, an IT services and consulting firm that provides innovative solutions to help businesses achieve their goals. Our team of experienced professionals is committed to providing tailored services to meet the specific needs of each client. Our comprehensive range of services includes software development, web design and development, mobile app development, cloud computing, cybersecurity, digital marketing, and skilled resource acquisition. We specialize in helping our clients find the right skilled resources to meet their unique business needs. At Neogencode Technologies, we prioritize communication and collaboration with our clients, striving to understand their unique challenges and provide customized solutions that exceed their expectations. We value long-term partnerships with our clients and are committed to delivering exceptional service at every stage of the engagement. Whether you are a small business looking to improve your processes or a large enterprise seeking to stay ahead of the competition, Neogencode Technologies has the expertise and experience to help you succeed. Contact us today to learn more about how we can support your business growth and provide skilled resources to meet your business needs.

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Candid answers by the company

What does the company do?
What is the location preference of jobs?

IT & Engineering Talent Staffing

  • Provides full-time and contract-based hiring, delivering handpicked, pre‑screened developers across tech stacks—ranging from web, mobile, AI/ML, Web3/blockchain.
  • Maintains a bench o vetted candidates, offering fast delivery of interview-ready profiles—often within 24 hours.
  • Offers payroll management, handling compliance, tax, attendance, and documentation for both contractors and full-time employees.

2. End-to-End Project Delivery

  • Delivers full-stack development solutions: web, mobile, cloud, AI/ML, Blockchain/Web3.
  • Manages entire project lifecycle—requirements gathering, design (UI/UX), development, deployment, and ongoing support .

3. Additional Offerings

  • Expands into cybersecurity consulting, digital marketing, and cloud platform services (like AWS, GCP, Azure) .
  • Provides strategic IT consulting to align technology solutions with business objectives

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Required Technical Skills :

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  • CrowdStrike Falcon : Experience in administration, monitoring, policy management, alert investigation, and agent troubleshooting.
  • Microsoft Defender : Knowledge of endpoint protection and malware detection capabilities.
  • Malware Investigation : Expertise in alert triage, threat analysis, risk assessment, containment, and remediation.
  • ITSM : Experience with incident, problem, and change management processes.
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  • Monitoring Tools : Familiarity with Splunk, DataDog, and related monitoring or security operations tools.


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  • Python / PowerShell


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  • 10+ years of overall experience in IT operations, endpoint security, or related security operations functions, with strong hands-on L2 endpoint security experience.
  • Proven experience supporting endpoint protection and malware security tools in an enterprise environment.
  • Hands-on experience with CrowdStrike Falcon or other enterprise EDR solutions.
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  • Experience maintaining operational documentation, SOPs, RCA reports, and knowledge-base articles.
  • Strong analytical, troubleshooting, and problem-solving skills.
  • Excellent written and verbal English communication skills.
  • Ability to coordinate effectively with L1, L3, and cross-functional infrastructure and security teams.


Preferred Certifications :

  • CrowdStrike Falcon Administrator
  • Microsoft Certified: Security Operations Analyst Associate (SC-200)
  • CompTIA Security+


Key Performance Expectations :

  • Timely resolution of L2 incidents within defined SLAs.
  • Effective investigation and containment of malware and endpoint security threats.
  • Reduced recurrence of incidents through RCA and preventive actions.
  • Accurate incident documentation and timely escalations.
  • Improved endpoint agent health, security coverage, and operational efficiency.
  • Compliance with client security standards and operational procedures.


Ideal Candidate Profile :

The ideal candidate is a hands-on endpoint security professional with extensive L2 operations experience, strong CrowdStrike or EDR expertise, and the ability to independently manage security incidents in an enterprise environment. The candidate should demonstrate sound troubleshooting skills, effective incident coordination, and a proactive approach to improving security operations.

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Cloud Sara Technologies
Remote only
6 - 8 yrs
₹6L - ₹8L / yr
Microsoft Azure
Windows Azure
Computer Networking
Subsriptions
RBAC

Senior CloudOps Engineer

Technology: Microsoft Azure | Cloud Operations | Governance | FinOps

Experience: 6+ Years

Location: Remote-Trivandrum

Contract-to-Hire (C2H)

Role Overview

We are looking for a Senior CloudOps Engineer with strong hands-on Azure experience to

drive cloud operations, platform reliability, security governance, and cost optimization. The

role focuses on operational ownership, enforcing governance standards, managing

production environments, and ensuring secure, reliable, and cost-efficient cloud operations.

Key Responsibilities

• Own Azure platform reliability, availability, and operational readiness.

• Lead incident management, root cause analysis, and remediation.

• Implement Azure governance using Azure Policy, RBAC, PIM, naming conventions, and

tagging standards.

• Drive FinOps initiatives, including resource rightsizing, reservations, savings plans, and cost

optimization.

• Manage Azure Kubernetes Service (AKS), focusing on scaling, resource utilization, and

operational boundaries.

• Maintain operational runbooks, SOPs, and change management processes.

• Manage Azure subscriptions, management groups, networking, identity, and access controls.

• Identify and remediate governance gaps, excessive permissions, and configuration drift.

Must-Have Skills

• 6+ years of hands-on Microsoft Azure experience with production operations ownership.

• Strong expertise in Azure infrastructure, networking, subscriptions, and management groups.

• Experience with Azure governance, Azure Policy, RBAC, and identity/access management.

• Working knowledge of Infrastructure as Code (Terraform, ARM, or Bicep).

• Experience in incident management, root cause analysis, and operational remediation.

• Understanding of Azure cost optimization and FinOps practices.

• Ability to enforce security, governance, and operational standards.

Good-to-Have Skills

• Hands-on experience with Azure Kubernetes Service (AKS).

• Experience establishing CloudOps processes and governance frameworks.

• Exposure to Azure cost management, reservations, and savings plans.

• Experience with ITIL-based IT service management.

Mandatory Certifications (At least 2–3 certifications required):

o Microsoft Certified: Azure Solutions Architect Expert (AZ-305).

o Microsoft Certified: Azure Administrator Associate (AZ-104).

o Microsoft Certified: Windows Server Hybrid Administrator Associate (AZ-140).

o Microsoft Certified: Azure Fundamentals (AZ-900).

o Preferred: ITIL 4 Foundation certification.

Note: This is a Cloud Operations-focused role, not a DevOps enablement or application

development position. Candidates must demonstrate strong operational ownership,

governance enforcement, security awareness, and cost accountability.

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Gurugram
8 - 12 yrs
₹20L - ₹30L / yr
Information security
GRC
Cyber Security
cloud security
CISM
+5 more

Position: Manager – Information Security

Experience: 8+ years (with minimum 3 years in leadership roles)

Location: Gurgaon

Qualification: Bachelors in IT/Computer Science; Preferred: MBA, CISSP, CISM, CISA, ISO 27001/27701 Lead Auditor and Lead Implementor


Key Responsibilities:

? Lead the design, implementation, and continuous improvement of the enterprise-wide ISMS and PIMS programs.

? Develop and manage the InfoSec strategy aligned with business goals and regulatory requirements (ISO 27001:2022, ISO 27701:2019, DPDPA, IT Act, CERT-In).

? Oversee security risk assessments, audits, and remediation plans across IT and business units.

? Manage a team of security professionals; mentor, coach, and evaluate performance.

? Collaborate with Legal, Compliance, IT, and Business stakeholders to ensure security by design.

? Lead incident response, RCA, and post-mortem reviews.

? Drive security awareness and training programs across the organization.

? Manage security budgets, vendor relationships, and contract negotiations.


Technical Skills:

? Strong knowledge of IBM QRadar SIEM, GTB DLP, CyberArk PAM, Wiz CNAPP, Sentinel One EDR, Qualys VA and other PT tools.

? Experience in cloud security governance (Preferred on AWS and Azure; Good to have GCP).

? Experience of MITRE ATT&CK, NIST CSF, CIS Controls, OWASP Top 10.




mail updated resume with salary details-

email: etalenthire[at]gmail[dot]com

satish: 88O 27 49 743


website: www.glansolutions.com

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