Senior Product Manager

About MyOperator

MyOperator is a Business AI Operator, a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform.

Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.

Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview

As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email.

You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.

This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.

Key Responsibilities

1. Customer Issue Resolution & Productivity

• Handle inbound calls, chats, and email tickets professionally and efficiently.
• Ensure accurate ticket creation and categorisation in the CRM for every interaction.
• Resolve customer issues within defined SLAs (majority within 4 business hours).
• Maintain high First Contact Resolution (FCR) for IVR interactions.
• Maintain quick First Response Time (FRT) for chat and email tickets.
• Maintain high availability and responsiveness during assigned shifts.

2. Customer Experience & Satisfaction

• Deliver a positive, empathetic, and solution-oriented experience during every customer interaction.
• Maintain high Customer Satisfaction (CSAT) scores by setting the correct expectations.
• Ensure customers clearly understand the resolution before closing tickets.
• Provide complete and accurate support to ensure issues are fully resolved.

3. Ownership & Accountability

• Take end-to-end ownership of assigned tickets until closure.
• Avoid unnecessary escalations by resolving issues at the first touchpoint whenever possible.
• Proactively follow up on pending cases and ensure closure within the defined SLA.
• Escalate issues only when necessary, providing complete context and documentation.

4. Revenue Signals, Cross-Sell & Proactiveness

• Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
• Highlight relevant MyOperator products or features based on the customer’s needs.
• Share opportunities clearly with the Account Manager via CRM or defined processes.

5. Process Adherence & CRM Hygiene

• Follow defined support processes, workflows, and communication guidelines.
• Ensure accurate and timely CRM updates for all tickets and customer interactions.
• Participate in new process rollouts, tool adoption, and team initiatives.

Requirements ( Skills & Competencies )

Must-Have Skills

• Strong verbal and written communication skills in English (Hindi or regional languages are a plus).
• Strong customer-first mindset with problem-solving ability.
• Ability to multitask across calls, chats, and tickets simultaneously.
• Comfortable working with CRM tools and support dashboards.
• Willingness to work in shifts and weekends as per business requirements.

Good-to-Have Skills

• Prior experience in B2B SaaS, telecom, or customer support roles.
• Experience handling chat or omnichannel support environments.
• Basic understanding of CRM platforms or cloud communication tools.

Behavioural Expectations

• Ownership-driven: Takes responsibility and ensures problems are resolved completely.
• Process-oriented but customer-centric: Balances internal processes with customer satisfaction.
• Comfortable working with targets, SLAs, and performance scorecards.
• Open to feedback, coaching, and continuous improvement.

Strong team player who collaborates well with Team Leads and Account Managers.

Job Details

Job Title :SAP HCM

Job Location : Hybrid @ Hyderabad/Bengaluru/chennai/pune/kolkata/gurugram/mumbai

Payroll firm : Visionyle Solutions ( www.visioyle.com)

Job Type : C2H

Job Description:

Mandatory Skills:

• SAP HCM Consultant
• SAP Payroll
• Sap Time management

Roles & Responsibilities

SAP Payroll

• Configure and support SAP HCM Payroll processes based on business requirements.
• Manage payroll schemas, rules, wage types, payroll areas, and payroll control records.
• Execute payroll runs and resolve payroll-related issues and discrepancies.
• Configure statutory payroll requirements, deductions, taxes, and benefits.
• Perform payroll validation, reconciliation, and post-payroll activities.
• Support payroll audits and ensure compliance with organizational and statutory regulations.
• Collaborate with HR and Finance teams for payroll processing and reporting.

SAP Time Management

• Configure and maintain work schedules, holiday calendars, absence and attendance types.
• Manage leave management, shift planning, overtime, and time evaluation processes.
• Configure Time Management schemas, rules, quotas, and counting rules.
• Support integration between Time Management and Payroll modules.
• Troubleshoot time evaluation errors and resolve attendance-related issues.
• Ensure accurate time recording and compliance with labor regulations.

SAP HCM

• Gather, analyze, and document business requirements.
• Configure and customize SAP HCM modules as per client requirements.
• Perform system testing, integration testing, and user acceptance testing (UAT).
• Provide production support and resolve functional issues.
• Prepare functional specifications and support technical teams during development.
• Conduct end-user training and create process documentation.
• Participate in SAP implementation, upgrade, rollout, and support projects.

Responsibilities

• Take product ideas from ideation to implementation
• Design and develop backend services that expand the capabilities of the product
• Write high quality, structured application/interface code and tests
• Lead engineering discussions to ensure the best practices, maintainability and security of the application
• Participate in design and code reviews

We are looking for

• 3+ years of experience building quality applications
• Proficient in Node JS, NoSQL databases
• Strong working knowledge of Web technologies and APIs
• Passion for best design and coding practices and a desire to develop new bold ideas
• Experience in planning, designing architecture and working with teams
• Experience with SaaS product or an early stage startup is a plus

We are looking for a result-driven SEO Executive to be responsible for developing optimized web content. The SEO Executive's responsibilities include working closely with the marketing team to achieve SEO objectives, measuring the success of SEO and ROI, and assisting with the maintenance of the website's architecture to ensure user-friendliness.

To be successful as an SEO Executive, you should have strong copywriting and analytical skills, knowledge of coding techniques, and a commitment to constantly improving on key skills. Ultimately, an SEO Executive should have outstanding knowledge of SEO, passion for the industry, and time management skills.

SEO Executive Responsibilities:
• Conducting on-site and off-site analysis of web SEO competition.
• Using Google Analytics to conduct performance reports regularly.
• Creating high-quality SEO content.
• Assisting with blog content.
• Leading keyword research and optimization of content.
• Keeping up-to-date with developments in SEM.

SEO Executive Requirements:
• Marketing degree or related.
• Extensive experience in SEO.
• Working knowledge of Google Analytics.
• Thorough understanding of web design and site structures.
• Good knowledge of backlink analysis.

Send your resume at: utkrash (dot) gsoft (@) gmail.com

A malware analyst examines malicious software, such as bots, worms, and trojans to understand the nature of their threat. This task usually involves reverse-engineering the compiled executable and examining how the program interacts with its environment. The analyst may be asked to document the specimen's attack capabilities, understand its propagation characteristics, and define signatures for detecting its presence. A malware analyst is sometimes called a reverse engineer.

Security product companies, in industries such as anti-virus or network intrusion prevention, may hire malware analysts to develop ways of blocking malicious code. Large organizations in non-security industries may also hire full-time malware analysts to help protect their environment from attacks, or to respond to incidents that involve malicious software. Malware analysis skills are also valued by companies that cannot justify hiring full-time people to perform this work, but who wish their security or IT administrators to be able to examine malicious software when the need arises.

Clipboard Health - an alumnus of Y combinator is an online marketplace offering no-commitment staffing for healthcare facilities and on-demand shifts for healthcare professionals. Clipboard Health works with healthcare facilities such as hospitals, assisted living facilities, and rehab centers to provide on-demand nursing staff. Their mission is to enable healthcare professionals to work when they want, and where they want, and to enable healthcare facilities to get staff when they need it.

Tech stack: MERN (MongoDB, Express, React.js and Node.js)

• 4+ years experience in MERN stack
• Good communication skills
• Ability to work independently with minimum supervision.
• Excellent organization and problem-solving skills
• Hands-on experience in software development and agile methodologies
• Proven analytical and problem-solving capabilities

Responsibilities:

• Contribute at a senior level to the development process
• Own the product engineering lifecycle with the team
• Mentor team members at technical as well as career development level
• Manage developer allocations on tasks to best utilize time and resources
• Work with Product Managers and the team to ensure that commitments are met
• Contribute to the design and architecture of products

What will make you a great fit: 

• Startup experience
• Worked on products from scratch and built them to scale
• Proactive instead of reactive

Note:- This is a Remote Job. Apply only if you are willing to work with over lapping US time zones.

As SEO (Search Engine Optimization) Team Lead, you should have a thorough knowledge of Web Analytics and Webmaster tools. Monitor Search Engine news to stay abreast of algorithmic updates. Develop & execute SEO strategy and project deliverables for clients. Track project quality and team performance every week.

If you can utilize the organizational resources optimally for the business promotion activities, we would like to meet you.

Role and Responsibilities:

• Should handle a team of SEO Executives and Sr. Executives.
• Developing a detailed project plan and monitoring progress while delivering projects on time ensuring quality standards.
• Make decisions about the day-to-day operation of the team members, including management of work assignments by them.
• Take the primary responsibility for all the Technical Audits & ensuring that the business website is following all the SEO best practices.
• In-depth SEO technical knowledge (HTML, CSS-on page- off page, JS) also Google Analytics, webmaster tools, back-end SEO and various online tools.
• Communicate team and management on project development, timelines, and results.
• Assign all work assignments, commit the team to the work, manage the quality of the work and drive the people management activities within the team.
• Perform and ensure completion of quality review check on outgoing work by the team to ensure quality, accuracy, and consistency.
• Strong reporting and presentation skills
• Gain a detailed understanding of each requirement.
• Remain up to date with industry knowledge.
• Brainstorm new and creative SEO growth strategies.
• Handling team queries, providing them feasible solutions and building healthy relationships thereby achieving high team satisfaction.
• Act as subject matter expert for team members, peers and clients.

Job requirements and qualifications:

• Demonstrated SEO experience of at least 4-7 years.
• Experience with Google's Keyword Tool
• Basic HTML Knowledge.

• Deep understanding of JavaScript and Angular Framework
• Understanding of Git and pull requests
• Clear written and spoken communication skills
• Excellent analytical skills
• 2+ years in web development using Angular