BUSINESS DEVELOPMENT ASSOSIATE

Responsibilities:

• Conduct background verification (employment, education, address, references)
• Manage cases from initiation to closure
• Follow up for timely updates and TAT adherence
• Maintain accurate records in CRM
• Coordinate with internal teams for issue resolution

Skills:

• Telephonic verification & communication (Hindi/English)
• Data accuracy & attention to detail
• Case management & follow-ups
• CRM and documentation

We are looking for a highly skilled Senior Full Stack Developer with experience in building secure, scalable, and high-performing web applications for eLearning or fintech platforms. The ideal candidate will have a strong background in multi-tenant dashboards, role-based access control, and API integrations, with a proactive, go-getter mindset.

Key Responsibilities:

• Develop and maintain multi-tenant dashboards with role-based access control (RBAC) and hierarchical permission models.
• Implement authentication, authorization, and session management across different user tiers, ensuring secure handling of credentials and sensitive data.
• Integrate LMS systems, third-party APIs, and fintech services while maintaining data integrity and security.
• Ensure secure hosting, multi-layered application protection, and adherence to IT standards and best practices.
• Optimize applications for performance, scalability, and reliability across platforms.
• Collaborate with cross-functional teams, including designers, content developers, and project managers, to deliver end-to-end solutions.

Required Skills & Experience:

• Proven full-stack development experience with technologies such as JavaScript, React, Node.js, Python, Java, or similar.
• Hands-on experience with multi-level user management, RBAC, and dashboard architectures.
• Strong knowledge of APIs, hosting, cloud services, and secure deployment practices.
• Familiarity with data security protocols, fintech integrations, and enterprise IT standards.
• Excellent problem-solving skills, proactive approach, and ability to work independently.

Preferred:

• Experience in eLearning platforms (SCORM, xAPI) or fintech solutions.
• Knowledge of database optimization, caching, and performance tuning.
• Experience with international eLearning projects or multi-location deployments.

Director of Engineering

Location: Hyderabad, India 

 Department: Engineering & Product Development 

Compensation: ₹40-50 LPA (Fixed)

About SmartDocs

SmartDocs is a 16-year-old, profitable, bootstrapped enterprise SaaS company providing procurement and spend management solutions to large enterprises globally. We compete head-to-head with SAP Ariba and Coupa, serving 26 enterprise customers—primarily major US infrastructure organizations whose operations depend on our platform processing millions of dollars in procurement transactions daily.

Our platform processes millions of dollars in procurement transactions for Fortune 500 companies. We're in the midst of an ambitious R&D transformation evolving from our successful bootstrapped roots to implement Silicon Valley-grade engineering operations, processes, and excellence.

This is not a corporate job. This is a builder's role.

People who were associated with US tolling system, spend management platform or Vendor Management system is highly preferable.

Who We're Looking For

The Ideal Background

We're specifically seeking technical leaders with entrepreneurial battle scars—those who've been founding engineers, technical co-founders, or early engineering leaders who built something from scratch. You understand what it takes to ship quality software when every decision matters. You've made tough technical calls with real consequences. You know the difference between perfectionism and pragmatism because you've lived both.

You might be

•       A technical co-founder or founding engineer who took a startup from idea to production

•       An early engineering leader (first 5-10 hires) who architected and scaled a product

•       A tech-savvy entrepreneur who built and shipped a technical product to real customers

•       A CTO or Engineering Director from a bootstrapped, capital-efficient company

•       Someone who worked shoulder-to-shoulder with founders/CEOs on mission-critical applications where system reliability directly impacted business survival

What matters most: You've built something significant with your own hands, made critical technical decisions with constrained resources, and understand the weight of engineering choices when real customers and revenue depend on your platform.

We value entrepreneurial experience—whether your venture achieved unicorn status, profitability, got acquired, or taught you invaluable lessons through a pivot or wind-down. What we care about is that you were in the arena making things happen.

The Technical Must-Haves

This isn't about checking boxes—we need someone who can actually architect, build, and fix things when necessary:

Core Technical Requirements

•       7-15 years of hands-on software engineering experience

•       Someone who have experience with products or projects in US tolling system, Vendor management system or spend Management.

•       Expert-level proficiency in:

• Java and Spring Boot (not just familiarity—you've architected and built production systems)

• MongoDB (you understand document design, indexing, performance optimization)

• React or Angular (you can jump into frontend code when needed)

•       Exposure to Azure (VMs, cloud services, deployments)

•       Experience with mission-critical applications where system failures have serious business consequences

•       3-5+ years leading engineering teams—you've managed managers and scaled teams

The "Founder/Builder" Technical DNA

•       You've written production code recently—not just reviewed it from a distance

•       You understand technical debt as business trade-offs, not engineering failures

•       You've made build-vs-buy decisions with real budget constraints

•       You know how to extract maximum value from lean teams

•       You've shipped features with imperfect information and learned fast

•       You've worked directly with business stakeholders (founders, CEOs, customers) translating technical complexity into business outcomes

The Role: What You'll Actually Do

Engineering Leadership (Not Just Management)

•       Lead 4 engineering managers and 15+ engineers building our Java/Spring Boot/MongoDB/Angular platform

•       Own end-to-end execution: from sprint planning to production deployment to customer success

•       Make real-time technical decisions—architecture reviews, production incident response, technical feasibility assessments

•       Balance feature delivery against technical debt with P&L consciousness (like an owner, not just an employee)

•       Roll up your sleeves when critical issues need senior technical intervention

Building World-Class Operations (Without Corporate Bureaucracy)

•       Implement engineering processes that actually improve velocity (not ones that look good on slides)

•       Establish meaningful metrics—code quality, deployment frequency, incident response times, team velocity

•       Build CI/CD pipelines, automated testing, and deployment automation from scratch or improve existing ones

•       Create engineering standards that balance enterprise requirements with startup agility

•       Scale processes from 15 to 50+ engineers without losing execution speed or creating red tape

Strategic Partnership with Leadership

• Report directly to our CTO—partner on technical strategy and architecture decisions

•   Work closely with CEO on company trajectory, R&D transformation, and growth initiatives

• Translate technical constraints and opportunities into business language for stakeholders

• Collaborate with Product Management on roadmap prioritization and technical feasibility

•  Coordinate with US-based customers on implementations, integrations, and technical requirements

Technical Transformation Initiatives

• Consolidate customer-specific code branches into unified, maintainable codebase

•  Reduce technical debt systematically without stalling feature delivery

• Modernize legacy components while maintaining 99.9% uptime for enterprise customers

•  Build scalable architecture that supports future growth without over-engineering

•  Drive adoption of modern development practices that fit our business reality

What Success Looks Like

In 90 Days:

• Built credibility with the team through technical competence and decisive action

•  Identified top 3-5 process improvements and started implementation

•  Resolved at least one critical technical issue that was blocking progress

•       Established clear communication rhythms with engineering managers, CTO, and CEO

In 6 Months:

•       Engineering velocity measurably improved with new processes yielding results

•       Technical debt reduction roadmap defined and actively in execution

•       Team morale demonstrably high—engineers respect your technical judgment and leadership

•       Quick wins delivered that prove your impact to the business

In 12 Months:

•       Engineering organization operates with startup efficiency and enterprise reliability

•       Processes scale to support 30-50 engineers without adding bureaucracy

•       Technical foundation is solid for next phase of company growth

•       You're the technical leader the CEO and CTO depend on for critical decisions

•       You're thinking like a business owner, not just an engineering leader

What Makes Someone Right for This

Must-Have Qualities

✅  Execution obsession – You ship. You don't just plan, discuss, and strategize endlessly.

✅  Technical credibility – Engineers respect you because you can do the work, not just manage it.

✅  Owner mentality – You think about ROI, customer impact, and business outcomes.

✅  Comfort with ambiguity – You've operated without perfect processes or unlimited resources.

✅  Direct communication – You tell it straight, especially when delivering hard truths to leadership.

✅  Customer empathy – You've felt the pain of production incidents affecting real users and business operations.

✅  Pragmatic perfectionism – You know when "good enough now" beats "perfect later."

✅  Strategic thinking – You connect engineering decisions to business outcomes naturally.

Deal-Breakers

❌  Pure "process people" who've never written production code or made technical decisions under pressure

❌  Leaders who need perfect information before making decisions

❌  Those seeking predictable 9-to-5 corporate roles with clearly defined swim lanes

❌  Anyone uncomfortable with hands-on technical work when business needs demand it

❌  Leaders who create process for process's sake rather than business value

❌  People who see engineering as separate from business success

Why This Opportunity is Different

It's Real

•       Profitable company – 16 years, real revenue, real customers (not burning through funding rounds)

•       Enterprise customers – Major US infrastructure organizations depend on our platform for daily operations

•       Mission-critical systems – When we go down, procurement operations for major infrastructure companies stop

•       Technical challenges – Scaling, modernization, integration complexity—substantive engineering problems

•       Proven product-market fit – We're not searching for PMF; we're scaling what works

It's Rare

•       Bootstrapped DNA – We think like owners, not corporate employees spending someone else's money

•       Transformation opportunity – Build Silicon Valley-grade engineering in a profitable, established company

•       Direct impact – Your decisions directly affect company trajectory and customer success

•       Leadership access – Work directly with CEO and CTO, no layers of middle management or politics

•       Entrepreneurial environment – In a company with stability, revenue, and runway

It's Yours to Build

•       Autonomy – Implement processes your way (as long as they deliver results)

•       Growth path – Scale team from 15 to 50+ engineers as you prove the model works

•       Culture creation – Define the engineering culture and standards that will shape the company's future

•       Long-term impact – This is a career-defining role, not a stepping stone or a layover

•       Ownership mindset – Treated like a business partner, not just a hired hand

What We Offer

Compensation & Structure

•       ₹40-50 LPA (Fixed) based on experience, background, and entrepreneurial track record

•       Performance-based bonus tied to engineering KPIs, team performance, and company success

Professional Growth

•       Direct partnership with CEO and CTO on strategic initiatives and company direction

•       Budget for conferences, certifications, and continuous learning

•       Opportunity to build and lead team from 15 to 50+ engineers

•       Work on enterprise-scale technical challenges serving major enterprises

•       Shape the technical future of a company with real momentum

Work Environment

•       On-site in Hyderabad with our core R&D team

•       Sustainable pace—we value intensity and focus during work hours, not burnout culture

•       Collaborative environment with low politics, high ownership, and straight talk

•       No VC pressure, unrealistic growth targets, or quarterly fire drills

•       Work with people who've chosen to be here, not waiting for their next opportunity

Stability Meets Opportunity

•       Profitable company with 16-year track record

•       Established customer base generating predictable revenue

•       Growth trajectory that's ambitious but sustainable

•       Resources to invest in the right talent and technology

Our Tech Stack

Current State:

•       Backend: Java, Spring Boot

•       Frontend: Angular

•       Database: MongoDB (Atlas)

•       Infrastructure: Microsoft Azure (VMs)

•       Integration: REST APIs, enterprise connectors

•       Serving: Enterprise companies across US time zones

Where We're Going (with your leadership):

•       Unified codebase consolidation across customer implementations

•       Modern CI/CD and deployment automation

•       API-first architecture for seamless integrations

•       Enhanced observability, monitoring, and incident response

•       Multi-tenant platform evolution (longer-term strategic initiative)

•       Whatever improvements you identify that drive business value

SmartDocs is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We especially welcome applications from those who've taken entrepreneurial risks, built things from scratch, learned from both successes and setbacks, and are ready to channel that experience into building something exceptional with staying power.

About the Role

Pendo is looking for a Software Engineer to help build and scale the platform that powers our integrations with enterprise systems such as Salesforce, Slack, Segment, and other partner tools. This team develops the services, APIs, data pipelines, and user interfaces that enable customers to seamlessly connect Pendo into their product and data ecosystems.

In this role, you will primarily focus on building scalable backend systems while also contributing to the frontend experiences that allow customers to configure, manage, and monitor integrations. You’ll collaborate closely with product managers, designers, and infrastructure teams to deliver reliable, high-performance capabilities used by millions of users.

What You'll Do

• Design and build scalable backend services and APIs that power Pendo’s integrations platform.
• Develop and maintain distributed, event-driven data pipelines that process and sync high volumes of behavioral and product analytics data.
• Contribute to frontend applications that allow customers to configure, manage, and monitor integrations and data workflows.
• Lead technical initiatives from design through implementation, testing, and production rollout.
• Integrate with third-party APIs and enterprise platforms using technologies such as REST, webhooks, and OAuth.
• Collaborate with product, design, infrastructure, and partner teams to translate business needs into high-quality technical solutions.
• Use modern development workflows and AI-powered tools to improve developer productivity and streamline engineering processes.
• Participate in design reviews and promote best practices in testing, observability, performance, and system reliability.
• Contribute to improving platform scalability, availability, and operational excellence.

What We're Looking For

• Experience building backend services, APIs, or distributed systems.
• Experience developing modern web applications using frameworks such as Vue, React, or Angular.
• Strong proficiency in at least one backend language such as Go, Java, Python, or C++.
• Experience working with cloud infrastructure such as AWS or GCP.
• Familiarity with distributed systems, event-driven architectures, or high-throughput data pipelines.
• Experience writing and maintaining unit, integration, and end-to-end tests.
• Strong collaboration and communication skills.

Nice to Have

• Experience building integration platforms or working with third-party APIs.
• Familiarity with authentication models such as OAuth and enterprise SaaS integrations.
• Experience working with analytics or behavioral event data.
• Experience leveraging AI-assisted development tools or working with modern AI workflows.

Technologies We Use

• Frontend: Vue, Vuex, React, Angular, Highcharts, Jest, Cypress
• Backend: Go, Java, Python, C++
• Cloud & Data: AWS, GCP, Redis, Pub/Sub, SQL/NoSQL
• AI / ML: GenAI, LLMs, LangChain, MLOps

Role Overview

We’re looking for a dynamic and empathetic Customer Support Executive to join our Bangalore-based support team. You will be the first point of contact for customers, ensuring prompt resolution of queries related to healthcare, insurance claims, appointments, and more.

Key Responsibilities:

* Handle inbound and outbound customer interactions via calls, emails, and chats

* Resolve queries related to health insurance coverage, claims, and wellness services

* Maintain accurate records of customer interactions and updates in CR

* Coordinate with internal departments to ensure seamless support

•Deliver an excellent customer experience and maintain high satisfaction levels

* Manage escalations professionally and ensure timely follow-ups

Requirements:

* Minimum 2 to 4 years of experience in customer support (healthcare/insurance background preferred)

* Strong communication skills in English and Hindi

* Ability to handle rotational shifts

* Excellent problem-solving and interpersonal skills

* Familiarity with CRM tools and ticketing systems is a plus

Perks & Benefits:

Competitive salary Upto 4.5 LPA + Incentives 

Health insurance and wellness benefits

Fast-paced, mission-driven work environment

Opportunities for growth in a high-impact health-tech company

*Job Summary:*

Financial Modelling Specialist Role Description:

Job Title: Financial Analyst (Valuation and Financial Modelling)

Location: Work From Home | Office: WeWork NESCO, Goregaon (occasional meetups)

Shift Timing: Afternoon Shift – 2:00 PM to 11:00 PM IST (9 hours, 6 days/week)

Employment Type: Full-time

Salary Range: ₹50,000 – ₹60,000 per month

Key Responsibilities:

• Develop detailed financial models including 3-statement, DCF, LBO, and scenario/sensitivity analysis

• Draft valuation reports aligned with SEBI, RBI, IBC, and Companies Act guidelines

• Create compelling pitch decks, teasers, and investment memorandums

• Conduct industry-specific research and apply appropriate valuation methodologies

• Ensure precision, compliance, and high-quality output in all deliverables

• Collaborate with internal teams and clients during the afternoon shift

Candidate Requirements :

Experience: 4–5 years in financial modelling and valuation

• Education: MBA (Finance),

Semi-qualified CA or CFA • Skills:

Advanced Excel & Google Sheets (Pivot Tables, Power Query, Index-Match, etc.)

o PowerPoint proficiency for investor presentations

o Strong understanding of accounting, finance, and valuation techniques

o Excellent English communication (written & verbal)

o Discipline to work independently in a remote setup with a fixed 2 PM–11 PM schedule

Working Days

6 working days

Working Timings

2-11pm

• Development and maintenance of Continuous Integration System on JENKINS.
• Build management for the planned major/minor releases
• Release process management and maintenance
• Enhancement and development of build/release system features.
  
  

Required Qualifications:

• 2 - 3 years relevant work experience in Jenkins / Scripting / C / Linux
• Expertise in scripting languages like a shell, python, etc
• Work experience in handling Make/CMake build systems
• Expertise in GIT source revision control
• Experience with Yocto build systems and recipes