BUSINESS DEVELOPMENT ASSOSIATE

• The customer support team provides 24/7 high-quality customer engagement and a smooth experience.
• Serve as the primary point of contact for customers, addressing inquiries, resolving product-related issues, and guiding users through technical challenges.
• Deliver exceptional technical support by responding promptly to inbound queries, providing step-by-step guidance, and providing timely updates on open queries.
• Investigate and troubleshoot product-related issues in real-time, coordinating with cross-functional teams to ensure swift resolution and customer satisfaction.
• Contribute to creating comprehensive product documentation, tutorials, and FAQs to empower the team and enhance self-help capabilities.
• Conducting thorough testing of new features within the test environment for a better understanding of the product.
• Provide status updates and conduct periodic meetings to keep clients up to date.
• Adhering to the escalation matrix promptly to guarantee that customer issues are addressed within the specified SLA.
• Maintain the KPIs and KRAs set to ensure alignment with organizational targets and goals.
• Adhering to Standard Operating Procedures (SOPs) to ensure the team consistently provides resolutions under established standards.
• Excellent verbal communication skills with the ability to convey technical information clearly to non-technical users.
• Strong problem-solving skills, with a keen attention to detail in issue resolution.
• Customer-focused mindset, ensuring a positive and supportive experience for users.
• Technical aptitude and the ability to understand and explain complex product features.
• Proven experience in customer support or a related role, with a track record of driving customer satisfaction.
• Familiarity with ticketing systems and other support tools to streamline issue resolution processes.
• Ability to work collaboratively in a team environment and adapt to evolving product requirements.
• Eagerness to learn about the product and its capabilities.
• Excellent written communication skills ensure the technical terms are understandable to non-technical individuals.

JD Code: SHI-LDE-01 

Version#: 1.0 

Date of JD Creation: 27-March-2023 

Position Title: Lead Data Engineer 

Reporting to: Technical Director 

Location: Bangalore Urban, India (on-site) 

SmartHub.ai (www.smarthub.ai) is a fast-growing Startup headquartered in Palo Alto, CA, and with offices in Seattle and Bangalore. We operate at the intersection of AI, IoT & Edge Computing. With strategic investments from leaders in infrastructure & data management, SmartHub.ai is redefining the Edge IoT space. Our “Software Defined Edge” products help enterprises rapidly accelerate their Edge Infrastructure Management & Intelligence. We empower enterprises to leverage their Edge environment to increase revenue, efficiency of operations, manage safety and digital risks by using Edge and AI technologies. 

SmartHub is an equal opportunity employer and will always be committed to nurture a workplace culture that supports, inspires and respects all individuals, encourages employees to bring their best selves to work, laugh and share. We seek builders who hail from a variety of backgrounds, perspectives and skills to join our team.  

Summary 

This role requires the candidate to translate business and product requirements to build, maintain, optimize data systems which can be relational or non-relational in nature. The candidate is expected to tune and analyse the data including from a short and long-term trend analysis and reporting, AI/ML uses cases. 

We are looking for a talented technical professional with at least 8 years of proven experience in owning, architecting, designing, operating and optimising databases that are used for large scale analytics and reports. 

Responsibilities 

• Provide technical & architectural leadership for the next generation of product development. 
• Innovate, Research & Evaluate new technologies and tools for a quality output. 
• Architect, Design and Implement ensuring scalability, performance and security. 
• Code and implement new algorithms to solve complex problems. 
• Analyze complex data, develop, optimize and transform large data sets both structured and unstructured. 
• Ability to deploy and administrator the database and continuously tuning for performance especially container orchestration stacks such as Kubernetes  
• Develop analytical models and solutions Mentor Junior members technically in Architecture, Designing and robust Coding. 
• Work in an Agile development environment while continuously evaluating and improvising engineering processes 

Required 

• At least 8 years of experience with significant depth in designing and building scalable distributed database systems for enterprise class products, experience of working in product development companies. 
• Should have been feature/component lead for several complex features involving large datasets. 
• Strong background in relational and non-relational database like Postgres, MongoDB, Hadoop etl. 
• Deep exp database optimization, tuning ertise in SQL, Time Series Databases, Apache Drill, HDFS, Spark are good to have 
• Excellent analytical and problem-solving skill sets. 
• Experience in  for high throughput is highly desirable 
• Exposure to database provisioning in Kubernetes/non-Kubernetes environments, configuration and tuning in a highly available mode. 
• Demonstrated ability to provide technical leadership and mentoring to the team 

• Should have good experience with PHP and PHP frameworks such as CodeIgniter.
• Should have good experience with HTML, CSS, JQuery.
• Should have experience with designing and writing performant APIs.
• Should have understanding or experience with good design patterns, dependency injection and MOC frameworks.
• Should have experience with data modeling and database technologies such as MySQL, SQL Server, PostGres.
• Should have experience with front end JavaScript frameworks.
• Should have experience working in an agile development environment.
• Should have experience writing unit, automated and integration tests.

• Interact with IT & BFSI companies for recruitment of trained candidates from the company.
• Develop and maintain top-level relationships with designated accounts to establish a clear and comprehensive understanding of customer needs
• Develop, expand, maintain and report on a pipeline of qualified recruitment opportunities.
• Design and implement strategies for expanding the company’s B2B segment.
• Build, mentor, and lead an effective B2B sales team.
• Conduct and host talks with Senior Management of corporates.
• Prepare operational, recruitment reports fortnightly and present them to senior management.
• Work closely with the Training Team and provide inputs on the latest requirements.
• Take initiatives, identify pain points, improvement areas, and work towards achieving a solution

Job Qualifications:

• Proficient Key Accounts portfolio management
• 4-6 years of B2B Sales experience
• Proficiency in CRM and lead management
• Education - MBA from premier institutes
• Efficient project management skills
• Excellent verbal and written communication skills
• Leadership alignment and experience, mentor and lead team
• Ability to work with data and uncover insights into the consumer mindset