Moreover, technical support needs to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication.
Technical Support Responsibilities:
Identifying hardware and software solutions.
Troubleshooting technical issues.
Diagnosing and repairing faults.
Resolving network issues.
Installing and configuring hardware and software.
Speaking to customers to quickly get to the root of their problem.
Providing timely and accurate customer feedback.
Talking customers through a series of actions to resolve a problem.
Following up with clients to ensure the problem is resolved.
Replacing or repairing the necessary parts.
Supporting the roll-out of new applications.
Providing support in the form of procedural documentation.
Managing multiple cases at one time.
Testing and evaluating new technologies.
Conducting electrical safety checks on equipment.
Technical Support Requirements:
Degree/Diploma in computer science or information technology.
Prior experience in tech support, desktop support, or a similar role.
Proficiency in Windows/Linux/Mac OS.
Experience with remote desktop applications and help desk software.
Attention to detail and good problem-solving skills.
Excellent interpersonal skills.
Good written and verbal communication.
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● Knowledge of Excel,SQL and writing code in python.
● Experience with Reporting and Business Intelligence tools like Tableau, Metabase.
● Exposure with distributed analytics processing technologies is desired (e.g. Hive, Spark).
● Experience with Clevertap, Mixpanel, Amplitude, etc.
● Excellent communication skills.
● Background in market research and project management.
● Attention to detail.
● Problem-solving aptitude.
Location - Mumbai
Responsibilities
- Ability to transform briefs into compelling copy and content for the brand
- Medium agnostic approach towards writing
- Strong understanding of how creative writing can impact consumer behavior and help build a brand
- Planning and execution of copy requirements for social media channels, CRM, website and other digital platforms (short format copy, captions)
- Guide a team of junior writer/s to deliver creative copy and content according to the brief
- Work with teams (internal and external) to ensure project management and completion
- Ability to work closely with graphic designers and video editors for timely planning and execution of campaigns
Qualifications
- Able to work efficiently in a fast-paced, startup environment
- Impeccable English writing skills, degree or postgraduate degree in English Literature, Mass Communication or Copywriting preferred
- Understanding of how to maintain consistent tone of voice across all brand channels
- Comfortable with both short and long format content (more of short format)
- Must have: Experience in copywriting for social media and CRM channels. Good to have: website, brochures and other POSM
- Previous experience in advertising agencies, design houses and content platforms preferred
This candidate will be responsible for prospecting, qualifying, and generating new sales opportunities. In order to be successful in this role and meet or exceed the quota, this candidate should feel comfortable communicating with prospects via phone and email who are discovered through a variety of avenues.
Responsibilities:
- Motivated, self-driven individual who is looking to work in a lean and dynamic team.
- Identify and reach out to new business prospects/leads based on predefined criteria.
- Ideally, have experience in the technology industry prospecting and selling solution-led deals to C-level executives.
- Preferred proven SaaS or technology sales experience, in the Indian market.
- Preferred proven ability in penetrating small and large corporations to find decision-makers through various tools & platforms.
- Pitch to Prospects/Customers via cold calling.
- Develop a robust pipeline and monitor it using the Company's CRM system.
- Demonstrate operational excellence in order to relentlessly and resourcefully meet objectives.
- Prior experience in generating leads in the Indian market is essential.
- Follow up with prospects on a regular basis.
- Route BANT qualified leads & opportunities to the appropriate VPs for further discussions and closure.
- Understanding tools & platforms like Mr E, Lusha, Apollo.io, and LinkedIn is a must.
Requirements:
- Bachelor's degree or equivalent
- 1-6 years of previous inside sales experience
- Experience with CRM systems
Roles and Responsibilities:
- Manipulate and edit film pieces in a way that is invisible to the audience.
- Trim footage segments and put together the sequence of the film.
- Input music, dialogues, graphics, and effects.
- Create rough and final cuts.
- Ensure logical sequencing and smooth running.
- Consult with stakeholders from production to post-production process.
- Continuously discover and implement new editing technologies and industry best practices to maximize efficiency.
Requirements:
- 0-1 experience with digital technology and editing software packages (e. g. Premiere Pro, After Effects & Adobe Illustrator)
- Demonstrable video editing ability with a strong portfolio.
- Thorough knowledge of timing, motivation, and continuity.
- Creative mind and storytelling skills.
- Should be good at creating content curation from already available assets.
- Graphic Design is majorly preferred.
The desired candidate must have 6+ years of total experience in Web Applications Development with good expertise in MEAN, MERN Stack (MongoDB, ExpressJS, AngularJS, Node.js, React.js), strong development and coding skills, good analytical and problem-solving skills.
**Responsibilities**
- Coding and Development. The desired candidate will be responsible for developing next-generation web applications & software products
- Analyzing requirements, problems and solving them with the best solution
- Producing high-quality code without much supervision and on-time delivery
- Working in a cross-functional team, collaborating with peers during the entire SDLC
- Defining code architecture decisions to support a high-performance and scalable product
**Technical Skills**
- In-depth knowledge of MongoDB, AngularJS, Node.js, React.js and good work experience in MEAN / MERN Stack.
- Should have good experience in back-end development with Node.js
- Experience implementing front-end applications using HTML5, Angular and / or React, LESS / SASS.
- Good knowledge of OOPS concepts, Web Development Concepts, HTML, JSON, REST API development.
- Strong coding skills, good analytical and problem-solving skills
**Non-Technical Skills**
- Must have good oral and written communication skills
- Must be dedicated to delivering high-quality work and adhering to timelines
- Must be a good team player, good learner and a self-starter
- Must have the ability to work independently
- Must be creative enough to bring fresh ideas
- This position involves testing activities of all phases of software development life cycle and the development of GUI automated tests for end-to-end testing of a Business-to-Business web application that spans Front Office (website) and Back Office (Linux) implementations. The successful candidate will be working closely in a team environment with product development engineers and quality assurance to create automated acceptance, functional, smoke tests and performance tests.
- Ownership of the entire test cycle for an Agile team, including story decomposition and sizing, test and test automation approach, test plans and objective creation, testing.
- Maintaining test suites and test tools, test environment setup, defect management, test execution and test reporting.
- Work on improving Best Practices in Test Management and Quality Assurance Process.
- 5-10 years of experience.
- Minimum 5 years of Experience in Selenium Web-driver.
- Good understanding of QA methodology, automation expertise and ability to code.
- Good understanding of various operating systems such as Microsoft Windows and Linux/Unix.
- Good knowledge of SQL and relational database such as Oracle, MS SQL Server, and MySQL.
- Good understanding of browser technologies such as Internet Explorer, Mozilla, Firefox, and Google Chrome.
- Good knowledge of Rest API testing.
- Some knowledge of programming/scripting languages/environments such as XML, JavaScript, Perl, PL/SQL and Unix/Linux Shell, Python.
- Some understanding of network protocols such as TCP/IP, HTTP and SSL.
- Some knowledge of programming languages such as Java.
- Experience with tools such as Selenium strongly desired.
- Experience with tools such as cucumber strongly desired.
- Experience in supply chain management software and industry an advantage.
- Ability to work both independently and in a team environment.
- Must possess critical thinking skills in addition to good interpersonal and communication skills.
- Willing and able to create and adapt to new tools or technologies.
The role includes, but is not limited to:
- Delegating tasks and setting deadlines for your internal team
- Handling the performance and training of the business development executives
- Monitor team performance and report on metrics
- Efficient and accurate database and Key Account Management
- Building and maintaining relationships with educational institutions
- Efficient and accurate database management of all the entities
- Drive the team to achieve results through various initiatives
- Increase the engagement of the team to make it more efficient
We would like to have the TL to be self-driven, to be both motivated and motivating, and apart from that they should have:
- Proven experience of at least 2-3 years as team leader
- Organisational and time-management skills
- Excellent communication and leadership skills
- Proficiency in MIS, Microsoft Office, esp. in MS Excel.
- Natural drive for results
- Detail-orientation