Amazon Web Services (AWS)Moreover, technical support needs to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication.
Technical Support Responsibilities:
Identifying hardware and software solutions.
Troubleshooting technical issues.
Diagnosing and repairing faults.
Resolving network issues.
Installing and configuring hardware and software.
Speaking to customers to quickly get to the root of their problem.
Providing timely and accurate customer feedback.
Talking customers through a series of actions to resolve a problem.
Following up with clients to ensure the problem is resolved.
Replacing or repairing the necessary parts.
Supporting the roll-out of new applications.
Providing support in the form of procedural documentation.
Managing multiple cases at one time.
Testing and evaluating new technologies.
Conducting electrical safety checks on equipment.
Technical Support Requirements:
Degree/Diploma in computer science or information technology.
Prior experience in tech support, desktop support, or a similar role.
Proficiency in Windows/Linux/Mac OS.
Experience with remote desktop applications and help desk software.
Attention to detail and good problem-solving skills.
Excellent interpersonal skills.
Good written and verbal communication.
Subodh Popalwar
Software Engineer, Memorres
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Amazon Web Services (AWS)Position Summary:
Seeking Managed Services L2 Support Engineer/Senior Engineer for IoT projects. This role is responsible for supporting managed services & application/product support for IoT projects.
Duties & Responsibilities:
• Investigate the issue and Provide Resolution (where is the issue – device/connectivity/platform/application layer)
• Application & Platform Performance Monitoring
o Identify, categorize, prioritize, diagnose, route, track, and close the alarms raised by monitoring tools
• Recreate and verify complex performance and environmental issues with full access to the production environment
• To identify, troubleshoot and solve incidents within SLA timelines
o Log Analysis of the issues reported
o Update tickets recent status and progress on ticketing tool
o Raise a bug for issue in application functionality where a code fix might be needed
o Triaging of
▪ Mobile App issues on both Play Store & App Store
▪ Web App issues
▪ Platform(AWS) issues
• Proposing solution to recurring incidents
• Proposing some new enhancements in existing solution
• Service Mgmt. Reporting
o Status Tracking & Reporting
• Continuous Service Improvement
o Process Management & Improvement
• Managing the Production AWS platform & applications deployed along with the E2E monitoring of systems and data flow
• Incident Management
• Problem Management
• Change Management
• Risk Management
• Knowledge Management
Qualifications and Experience:
• Mandatory
o Bachelor’s degree in Electrical Engineering, Software Engineering, Computer Science, Computer Engineering, or related Engineering discipline;
o 4+ years of experience in L2 of managed services / application(mobile or web) support
o 1+ years of experience in the Smart/Connected Products & IoT workflow.
o Hands on experience in
▪ Mobile OR Web App issues troubleshooting
▪ AWS platform or certified in AWS(Solution Architect/SysOps)
• Server-less/headless architecture
• Lambda, API Gateways, Kinesis, ElasticSearch, ElasticCache, Dynamo DB, Athena, AWS IoT
▪ Linux
▪ NoSQL Database(Dynamo DB preferred)
▪ Trouble ticketing tools(Jira Software & Jira Service Desk preferred)
o Ability to differentiate between application & platform issues and proven track record of taking them to closure
• Preferred
o Hands on experience on New Relic and AWS Cloudwatch tools
o Prior experience in operation support for IoT projects (50,000+ live devices) will be an added advantage
o ITIL certification
o Experience in AWS Cloud IoT Core platform
o L3 Support experience in addition to L2
Skills and
PythonAmazon Web Services (AWS)Required Qualifications:
∙Bachelor’s degree in computer science, Information Technology, or related field, or equivalent experience.
∙5+ years of experience in a DevOps role, preferably for a SaaS or software company.
∙Expertise in cloud computing platforms (e.g., AWS, Azure, GCP).
∙Proficiency in scripting languages (e.g., Python, Bash, Ruby).
∙Extensive experience with CI/CD tools (e.g., Jenkins, GitLab CI, Travis CI).
∙Extensive experience with NGINX and similar web servers.
∙Strong knowledge of containerization and orchestration technologies (e.g., Docker, Kubernetes).
∙Familiarity with infrastructure-as-code tools (e.g. Terraform, CloudFormation).
∙Ability to work on-call as needed and respond to emergencies in a timely manner.
∙Experience with high transactional e-commerce platforms.
Preferred Qualifications:
∙Certifications in cloud computing or DevOps are a plus (e.g., AWS Certified DevOps Engineer,
Azure DevOps Engineer Expert).
∙Experience in a high availability, 24x7x365 environment.
∙Strong collaboration, communication, and interpersonal skills.
∙Ability to work independently and as part of a team.
Amazon Web Services (AWS)
PostgreSQL
Roles and Responsibilities:
Perform detailed feature requirements analysis along with a team of Senior Developers,
define system functionality, work on system design and document the same
● Design/Develop/Improve Cogno AI’s backend infrastructure and stack and build faulttolerant, scalable and real-time distributed system
● Own the design, development and deployment of code to improve product and platform
functionality
● Taking initiative and giving ideas for improving the processes in the technology team
would lead to better performance of the team and result in robust solutions
● Writing high-performance, reliable and maintainable code
● Support team with timely analysis and debugging of operational issues
● Emphasis on automation and scripting
● Cross-functional communication to deliver projects
● Mentor junior team members technically and manage a team of software engineers
● Taking interviews and making tests for hiring people in the technology team
What do we look for?
The following are the important eligibility requirements for this Job:
● Bachelor's or Master's degree in computer science or equivalent.
● 5+ years of experience working as a software engineer, preferably in a product-based
company.
● Experience working with major cloud solutions AWS (preferred), Azure, and GCP.
● Familiarity with 3-Tier, microservices architecture and distributed systems
● Experience with the design & development of RESTful services
● Experience with developing Linux-based applications, networking and scripting.
● Experience with different data stores, data modelling and scaling them
● Familiarity with data stores such as PostgreSQL, MySQL, Mongo-DB etc.
● 4+ years of experience with web frameworks (preferably Django, Flask etc.)
● Good understanding of data structures, multi-threading and concurrency concepts.
● Experience with DevOps tools like Jenkins, Ansible, Kubernetes, and Git is a plus.
● Familiarity with elastic search queries and visualization tools like grafana, kibana
● Strong networking fundamentals: Firewalls, Proxies, DNS, Load Balancing, etc.
● Strong analytical and problem-solving skills.
● Excellent written and verbal communication skills.
● Team player, flexible and able to work in a fast-paced environment.
● End-to-end ownership of the product. You own what you develop.
Greetings from 63 moons technologies!!!
We are currently looking for Technical Support Engineer (capital market domain) for our organization. It is a Work From Home profile.
63 moons technologies ltd. (63MT) is a global leader in creating and operating technology-centric, next-generation financial markets that are transparent, efficient and liquid, across multi asset classes, including equities, commodities, currencies and bonds, among others. Its highly robust and scalable exchange and trading technology, coupled with deep domain expertise, gives it a decisive edge in driving mass disruptive innovation that is unmatched in financial markets. This uniquely positions 63MT as the creator of electronic, organized and regulated financial markets for new asset and investor classes that are either under-served or economically unviable to be served by traditional markets.
Job Location: Andheri East, Mumbai
Job Description:
- Candidate should have experience in Technical Support,
- Strong experience and knowledge of MS SQL,
- Experience in Networking, Issue handling
- Ability to provide network support
- Ability to work on web and windows based applications to provide technical support
- Ability to communicate well with clients and team
- Good Communication
- Good to have Experience in AWS and Linux.
- Should be able to work in Rotational shifts (General, Afternoon and Night)*
Name:
Company:
Designation:
Current CTC:
Expected CTC:
Notice period:
Experience with Microsoft Exchange Server and Office365.
Working experience in VMWare/Hyper-V.
Working knowledge of Firewalls, VPN Technologies, Network routers, Wi-Fi Access points, Port forwarding
Sound understanding of DNS, DHCP, Active Directory servers.
Excellent troubleshooting and analytical skills.
Hands-on experience on Backups
Desktop troubleshooting experience
hands-on experience on Firewalls.
Role / Purpose - Lead Developer - API and Microservices
Must have a strong hands-on development track record building integration utilizing a variety of integration products, tools, protocols, technologies, and patterns.
- Must have an in-depth understanding of SOA/EAI/ESB concepts, SOA Governance, Event-Driven Architecture, message-based architectures, file sharing, and exchange platforms, data virtualization and caching strategies, J2EE design patterns, frameworks
- Should possess experience with at least one of middleware technologies (Application Servers, BPMS, BRMS, ESB & Message Brokers), Programming languages (e.g. Java/J2EE, JavaScript, COBOL, C), Operating Systems (e.g. Windows, Linux, MVS), and Databases (DB2, MySQL, No SQL Databases like MongoDB, Cassandra, Hadoop, etc.)
- Must have experience implementing API Service architectures (SOAP, REST) using any of the market-leading API Management tools such as Apigee and frameworks such as Spring Boot for Microservices
- Should have Advanced skills in implementing API Service architectures (SOAP, REST) using any of the market-leading API Management tools such as Apigee or similar frameworks such as Spring Boot for Microservices
- Appetite to manage large-scale projects and multiple tracks
- Experience and knowhow of the e-commerce domain and retail experience are preferred
- Good communication & people managerial skills
Amazon Web Services (AWS)Python
Django
FlaskResponsibilities:
- Help design and implement functional requirements
- Build efficient back-end features in Python
- Integrate front-end components into applications
- Manage testing and bug fixes
- Prepare technical documentation
- Collaborate with UX/UI designers to implement design into the code
- Code review
- Implement software enhancements and suggest improvements
What we are looking for:
- Solid experience as Python Developer
- Experience with Python frameworks (e.g. Django, Flask, Bottle)
- Familiarity with Amazon Web Services (AWS) and REST API
- Understanding of databases and SQL
- Attention to detail
- Leadership skills
- Self-starter, able to work independently
Bonus skills:
- Cloud deployment services - Docker, Kubernetes/AWS/Azure/Openshift/GCS etc.
- API deployment / WSGI frameworks - Flask/Django/Bottle/FastAPI etc.
- Basic database operations with Python (CRUD)
- Working knowledge of setting up and running HD insight applications
- Hands on experience in Spark, Scala & Hive
- Hands on experience in ADF – Azure Data Factory
- Hands on experience in Big Data & Hadoop ECO Systems
- Exposure to Azure Service categories like PaaS components and IaaS subscriptions
- Ability to Design, Develop ingestion & processing frame work for ETL applications
- Hands on experience in powershell scripting, deployment on Azure
- Experience in performance tuning and memory configuration
- Should be adaptable to learn & work on new technologies
- Should have Communication Good written and spoken
Essential Skills:
- MS BizTalk
- Good Experience in Mapping, Orchestration, Deployments.
- Good to have experience in System Support (Operations)
- Knowledge on different Adapters/Configurations
Preferred Skills:
- Development Experience or Knowledge on MS Azure – Logic Apps, Functions, Service Bus, Storage.
- BizTalk 360
- C# or any Programming language basics
- Azure DevOps (CI/CD)
Java
NodeJS (Node.js)Python
HTML/CSSTeam Lead (L3 Technical Support)
Job Description
PierianDx, a leader in the clinical genomics space, is currently seeking talented and motivated technical leads to lead the product L3 technical support teams. As a Technical Lead for L3 team, your duties will primarily be working with the customer success department on technical issues including software system design and maintenance. You will also be involved in directing team members and identifying/managing risk in collaborations with other teams.
To be successful in this role, you will need to gain extensive knowledge of PierianDx products (includes user workflow, user needs, end-to-end workflow, product architecture and design), problem-solving skills, knowledge of best practices and the software development life-cycle.
Location: Pune
Education
- Bachelors or Masters of Computer Science or related
Total years of experience - 6 to 13
Required Experience
- Must have experience in leading technical small to medium size teams.
- Full-Stack Software Development experience in both front end and back end technologies.
- Should be an outstanding programmer with 5 to 8 years of experience in PierianDx product-related technologies (e.g. AWS, Java, Spring Boot, Hibernate, microservices, Node.JS, React/Angular, SQL as well as No-SQL Databases, basics of Linux, Shell Scripting)
- Strong computer science fundamentals (OO programming, algorithms, data structures, databases).
- Experience with continuous integration infrastructure for software development such as Jenkins.
- Soft skills: Good Communication, Active listening, Influencing, Challenge self and team Experience with SQL and No-SQL Databases
- Demonstrated interpersonal skills including communication, mentoring, coaching, and the ability to interact with colleagues at all levels
- Dynamic, energetic, motivated, positive outlook. Team player with good interpersonal skills
- Strong customer service and support focus with a desire to deliver a high-quality service
- Self-motivated and highly professional with the ability to lead and take ownership and responsibility
- Ability to multitask, work under pressure and to tight deadlines
- A desire to learn and improve skills and knowledge
- Adaptable and flexible to business demands
- Strong organisational and planning skill
Preferred Experince
- Experience in developing software for medical devices (ISO 13485/IEC 62304)
- Experience with any Cloud Platform like AWS, GCP or Azure.
- Experience with Docker and anyone Container Orchestration Platforms like EKS, ECS, EKR, Kubernetes, Docker Swarm.
- Experience using Test Driven Development processes
- Experience working with FrontEnd Technologies (HTML, CSS, Javascript)
- Experience with MongoDB
- Experience with at least one dynamically typed language (Python, Node.js, Groovy).
Responsibilities
- Take ownership of providing technical support to the customer success team (for the issues they could not resolve in L1/L2). Examine potential areas for Service Improvement and recommend solutions/proposals to Product Management
- Work with Customer Success management and be aware of implementation projects and timelines; coordinate with project/program managers to plan and support release activities.
- Interact with internal and cross teams to troubleshoot and resolve complex problems. Develop, coordinate and promote the effective functioning of problem management activities across all of Pieriandx product & customer success teams.
- Provide technical leadership - Lead and prioritize the Application/Technical Support team’s workload. Guide team members to troubleshoot & resolve technical issues including software system design and maintenance.
- Contribute to the planning of application/infrastructure releases and configuration changes. Provide input to application/infrastructure scalability
- Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis
- Maintain application by regular monitoring, performance tuning and testing activities
- Ensure compliance with SDLC processes defined at organization level to meet quality goals set at product level. Ensure there are robust procedures and processes within the application support function remit.
- Stay up-to-date on product and process training required to create quality deliverables at each phase of product life-cycle. Follow appropriate departmental and company procedures and policies (i.e. change control, security and auditing, release, configuration, problem and incident management).
- Maintain good working relationships with internal departments
- Design, prepare and conduct training relating to Problem & Incident Management
- Provide timely and expert advice on emerging trends and issues affecting Service Delivery and Support. Develop strategies to allow Application Support to manage resultant problems
Follow CutshortSubodh Popalwar
Software Engineer, Memorres