Moreover, technical support needs to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication.
Technical Support Responsibilities:
Identifying hardware and software solutions.
Troubleshooting technical issues.
Diagnosing and repairing faults.
Resolving network issues.
Installing and configuring hardware and software.
Speaking to customers to quickly get to the root of their problem.
Providing timely and accurate customer feedback.
Talking customers through a series of actions to resolve a problem.
Following up with clients to ensure the problem is resolved.
Replacing or repairing the necessary parts.
Supporting the roll-out of new applications.
Providing support in the form of procedural documentation.
Managing multiple cases at one time.
Testing and evaluating new technologies.
Conducting electrical safety checks on equipment.
Technical Support Requirements:
Degree/Diploma in computer science or information technology.
Prior experience in tech support, desktop support, or a similar role.
Proficiency in Windows/Linux/Mac OS.
Experience with remote desktop applications and help desk software.
Attention to detail and good problem-solving skills.
Excellent interpersonal skills.
Good written and verbal communication.
About AttendNow
Similar jobs
As an SEO Specialist, you will be responsible for developing and implementing effective search engine optimization (SEO) strategies to improve our website’s visibility and rankings on search engines. You will work closely with our content, marketing, and development teams to ensure that our SEO efforts align with our business goals and deliver measurable results.
Key Responsibilities:
- SEO Strategy Development: Create and execute comprehensive SEO strategies to increase organic traffic and improve search engine rankings for targeted keywords.
- Keyword Research: Conduct thorough keyword research to identify high-value keywords and phrases that align with our business objectives and target audience.
- On-Page Optimization: Optimize website content, meta tags, headers, and internal linking structures to improve search engine visibility and user experience.
- Technical SEO: Perform technical audits to identify and resolve issues affecting website performance, including site speed, mobile responsiveness, and crawlability.
- Content Strategy: Collaborate with content creators to develop SEO-friendly content that engages users and supports our SEO objectives.
- Link Building: Develop and execute link-building strategies to acquire high-quality backlinks from authoritative sources.
- Analytics and Reporting: Monitor and analyze website performance using tools such as Google Analytics, Google Search Console, and other SEO tools. Provide regular reports and insights on key metrics and campaign performance.
- Stay Updated: Keep up-to-date with the latest industry trends, search engine algorithm updates, and best practices to ensure our SEO strategies remain effective and compliant.
Requirements:
- Proven experience as an SEO Specialist or similar role, with a strong track record of improving search engine rankings and driving organic traffic.
- Proficiency in SEO tools such as Google Analytics, Google Search Console, SEMrush, Ahrefs, Moz, or similar platforms.
- Solid understanding of on-page, off-page, and technical SEO best practices.
- Experience with website content management systems (CMS) such as WordPress
- Strong analytical skills with the ability to interpret data and make data-driven decisions.
- Excellent written and verbal communication skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Familiarity with HTML, CSS, and basic web development concepts is a plus.
Preferred Qualifications:
- Bachelor’s degree in Marketing, Business, Communications, or a related field.
- Experience with local SEO and international SEO strategies.
- Knowledge of PPC and paid search advertising is a plus.
Engineering Manager – Backend
Opportunity in this role / Why should you join us?
Series D funded supply chain startup.
Requirements
- Software engineering experience of greater than or equal to 7 years
- Experience managing a technical team of at least 3 people
- Exposure to consumer facing products
- Strong technical background and ability to contribute to design and review
- Familiarity with our tech stack or an analogous tech stack
Technologies Used
- Web application frameworks : Ktor, Spring Boot, Ruby on Rails, Node.js, Java Play, AWS Lambda
- Languages : Kotlin, Java, Ruby, Javascript, Python
- Datastores : PostgreSQL, Aerospike, Redis, DynamoDB, Amazon Redshift
- Communication : HTTP, Amazon SQS, Sidekiq, Amazon SNS
- Server management : Amazon ECS, Docker
- Design frameworks : Domain Driven Design, Clean Architecture, Layered Architecture
Roles and Responsibilities
This role requires a person to drive the engineering of a set of products by aligning with business and product
stakeholders and building and upskilling a team to aid in this. The responsibilities include:
Business and product alignment and planning
- Work closely with business and product stakeholders to understand and align with product initiatives and iterations.
- Help shape the engineering requirement by aligning with the product manager and fleshing out concepts and user flows.
- Formalize business requirements into roadmaps and sprints.
- Product and system development
- Drive high level modeling and design for projects, also focusing on non-functional aspects, including but not limited to database design, communication protocols, deployment systems, etc.
- Drive adoption of design frameworks like domain driven design, clean architecture, etc., resulting in a robust layered architecture.
- Drive good code review practices, using the review process as a mentoring tool to upskill people.
- Ensure test coverage of systems, partly through unit and integration testing, and partly through blackbox testing by collaborating with the Quality Assurance team, via good testing practices.
- Project Management
- Drive the execution of the project by delegating tasks effectively.
- Resolve blockers through technical expertise, negotiation and delegation.
- Estimate timelines and ensure adherence to them through effective sync-ups and course corrections.
- Maintenance
- Formulate SLAs and oversee their adherence for the various systems, effectively tracking issues and performance inefficiencies.
- Performance monitoring and optimization for systems.
- Drive technical re-design, remodeling and refactoring of systems for robustness and sustainability.
- Team Management
- Typically manage a team of 3 - 6 members and a portfolio of 3 - 6 products.
- Do periodic assessment of reportees, chart their career growth paths and train them.
- Recruit members into the team by collaborating effectively with the recruitment team.
Product Overview
You will be contributing to products concerning both customers and partner drivers. Product sectors
include:
- Growth : You’ll build tools to help boost user growth on the platform including our industry bestdriver on-boarding, training and certification system, referral system, and lead managementmmodels.
- Lifecycle Management : Build tools to help users engage with the platform better, which includes rewards and recognition module, subscription service, account management tools, partner and customer wallets and payout modules, and churn detection systems among others.
- Transaction Experience : You’ll help deliver the most delightful booking experience to our customers and drivers. As part of this team, you’ll be responsible for our core booking system, pricing and payment systems, location tracking and filtering services, fraud prevention systems, and in-app ticketing and support among others.
- Fulfilment : As part of the fulfilment team, you’ll work on systems which ensure high degree of ride fulfilment on the platform. Tools including allocation methodologies and system, dynamic pricing, dynamic partner routing, and partner re-activation tools among others.
- Enterprise Solutions : You’ll help Porter’s enterprise customers achieve delivery excellence. You’ll build tools for contract management, fleet management, fleet and route optimisation tools, alerting and monitoring tools, and analytics suite among others.
About Plum
We are making health insurance - simple, accessible and affordable. Hundreds of businesses of all sizes from startups to large corporates trust Plum for their employee's health protection.
Healthcare in India is seeing a phenomenal shift. Healthcare cost is seeing an inflation that is three times the general inflation. Treatments of diseases including Covid-19 can wipe out entire household savings. Majority of Indians won't be able to afford a health insurance on their own. As many as 600mn Indians would depend on employer-sponsored insurance.
Enter Plum. Plum is re-imagining the health insurance stack, and accelerating the penetration of health insurance in India to 100%. Plum has forged new underwriting and fraud detection algorithms to enable companies as small as 2 to benefit from a group insurance. The platform enables realtime insurance design & pricing to enable companies to buy insurance in 3-clicks. And offers employees a hassle-free claims experience through an integrated digital process.
Plum is backed by leading global investors including Tiger Global, Sequoia Capital, Tanglin Ventures and Incubate Fund (read more https://www.plumhq.com/blog/plum-series-a-funding">here)
About the role
Having found exceptional product/market fit, we’re in the midst of transitioning from 'start-up' to ‘scale-up’, and looking for a full stack engineer to help us scale Plum.
You will have a direct impact on the customer experience through the design and implementation of new features and functionalities in our product. You'll work as part of a small but rapidly growing high-energy team delivering incredible, creative improvements to our product. You'll be in charge of reviewing the implementation of applications following code standards and style guides.
Roles and Responsibilities:
- Spec, build, test, and deliver new features while improving the performance and quality of the product.
- Run test-harness to guarantee the structure, integrity, and design of the application.
- Solve complex CSS, HTML, and User Interface compatibility issues across browsers.
- Optimize JavaScript implementations to ensure that code remains performant.
- Implement front-end development workflows: build systems, dependency management, quality checkers (linting), etc.
- Push things over the line, ship awesome features, and delight customers.
Experience and Qualifications:
- 4+ years of hands-on experience building web applications with Nodejs, React.
- Comfortable with Responsive Web Design and Development and weave out beautiful code in React.
- Strong product and design sensibilities and has an obsessive attention to detail.
- Write testable, maintainable code that's easy to understand.
- Understand complex problems and break them down into smaller tasks.
- Strong sense of ownership and integrity demonstrated through clear communication and collaboration.
ROLE & RESPONSIBILITIES:
- To coordinate with the sales team to deliver proposals, solutions etc. (including Request for proposals, request for information, idea and solution generation, road-map creation, and more)
- Coordinate with the tech team to generate appropriate project estimates and to come up with execution timelines and milestones.
- Where relevant, support sales team by presenting solution to prospects and clients.
- Ensure that the proposed (technical) solution is suitable for development, its associated architecture and also get the timelines required to develop the proposed scope.
- To build knowledge repository for further business development.
- To prepare case studies of all projects.
- Be updated with latest industry and technology trends, and to market research.
- Conduct account specific research on key accounts.
- Create solution frameworks for industries / domain we choose to play in.
- Provide support to sales team for any presentations and collaterals on our service offerings.
- Create and maintain a catalogue of service offerings along with necessary collateral in terms of presentations, documents etc.
QUALITIES & QUALIFICATIONS:
- Strong communication skills, written as well as oral
- Good sense of design
- Strong analytical and problem-solving capabilities
- Familiarity with digital technologies (trends, key players, and more) as well as with software -
developmentprocess, methodologies, standard practices and conventions, and so on.
- MBA from a reputed institution
- Strong research skills, especially with regard to scanning financial reports, industry data trends,
and so on.
Zycus is looking to hire BE / MBA 2022 – 23 graduates as Product Technical Analyst and is organizing a Walk-In drive on 22nd July 2023 at our office in Mumbai, Seepz, Andheri East.
In this role, you will be part of a US Delivery Team and work with our global customers in supporting our AI-driven procurement solution and serve as a subject matter expert on Zycus Procurement Performance and Spend Analytics application.
As a Product Technical Analyst at Zycus, you will:
- Serve as Product Technical Analyst on Zycus Procurement Applications (Source to Pay)
- Work on all aspects of Zycus Support Desk and be the first point of Contact for Customers having queries/ issues related to Zycus products & be available on email/ chat/ call mediums for the Customer concerns
- Work with the Technical Account Management Team to ensure deliverables are on-time, increase efficiency and resolve issues for customers by coordinating with multiple Teams from Zycus & Customer side to achieve Customer Satisfaction
- Participate and contribute to best practices (tools/process), knowledge sharing & find ways to automate and ideate new things to enhance Customer experience, reduce manual efforts and suggest new processes
- Work with customers and internal stakeholders while participating and facilitating testing including User Acceptance Testing
- Evaluate and suggest innovative solutions and workarounds for customer requirements
- Work efficiently on, Zycus products configuration, Incident Management Tools, MS-Excel, etc.
- Provide strong technical understanding of Zycus product with the ability to discuss and demonstrate the Zycus Solution and how it may be configured to meet a customer’s business needs.
Job Requirement
- Education: MBA/Engineering Graduate (B.E./B.Tech) in Computer Science/ Chemical/Mechanical/Electronics/IT
- Experience Level: 0-1 years
- Strong written and verbal communication skills
- Willingness to work 24*7 shifts .
- Flexible, enthusiastic approach to work including a strong desire to learn new tools & techniques to solve business problems.
- Ability to collaborate with various internal and external stakeholders
- Ability to learn, execute and excel. Multitask and work with priorities
Salary Range: INR 4,50,000 to INR 5,00,000
Walk In Drive Date: 22nd July, 2023
Time: 10:000 AM to 4:00 PM
Experience: 1 – 3.5 years
Mandatory Skills
- Should have good knowledge in Object Oriented Programming concepts.
- Good knowledge in ASP.NET, MVC and C#
- Understanding of JavaScript, HTML5 and CSS.
- Good Knowledge in SQL Server and RDBMS concepts.
Desired Skills set:
- Create systems with .NET framework 4.x / ASP.NET MVC / SQL Server 2008-2016 / WCF / Web Services / WebAPI based on the design specification.
- Ability to create and optimize SQL Server 2008-2016 stored procedures.
- Experience with JQuery or similar technologies.
- Knowledge on .Net Core is an added advantage.
Description:
- Understanding on performing analysis and design, and develop the small/large-scale systems.
- Responsible for developing new programs and proofing the program to develop needed changes to assure production of a quality product.
- Tests the written programs to ensure that logic and syntax are correct, and that program results are accurate.
- Document code consistently throughout the development process by listing a description of the program, special instructions, and any changes made in database tables on procedural, modular and database level.
- Strong grasp of OO principles
- 1+ years of development experience in OO languages such as C# and MVC architecture.
- Sound knowledge of SQL and database technologies
- Knowledge of Agile Methodologies such as Extreme Programming (XP) & Scrum
Application Architect Role
Responsible for application design – end to end data flow
Design integration for all end points between 6 solution streams - APPD, SolarWinds, Thousand eyes, Nagios, Grafana & Moogsoft
Participate and lead integration workshops with OCBC and 6 solution streams
Work with NTT Infra architect & with SME from each stream of the 6 solution streams to understand and compile the integrated data flow
Responsible to create the integrated Low Level Design doc
Good communication skills with English language
Offshore is ok
Kindly let us know if you are able to find an architect to onboard within 1 or 2 weeks.
· 2 - 8 years’ of industry experience in programming web applications, mobile and/or large scale enterprise products
· Strong experience on Mendix and knowledge of Mendix Mobile Development using native features
· Design and Develop integrations with external systems leveraging the REST APIs
· Worked extensively in Mendix domain modelling, Forms, complex Microflow logic building
· Good knowledge on installation and configuration of application in Mendix public/private cloud
· Webpage designing using HTML5, CSS3, Bootstrap, jQuery
· Extended knowledge with postgre/sql and Git/TFS is required
· Experience with Agile methodology
· Skilled at reviewing new feature impact on an application and recognizing potential risks
· Uses time effectively and efficiently
· Quickly learns new technologies
· Detailed oriented, professional and possesses a positive work attitude
· Communicate professionally both verbally and in writing
· Effective time management skills
● Prepare Job Descriptions
● Work on all open positions
● Learn Sourcing through Naukri
● Evaluate CVs for the role
● Conduct the telephonic interviews
● Conduct Candidate Assessments
● Coordinate Hiring Process for shortlisted candidates
● Coordinate the Offer to Joining process
● Arrange Campus Placement Drives
● Understand Staffing & Placement Agencies Onboarding
- Extensive experience in building REST APIs
- Experience in building, managing, and enhancing backend / server-side development using java / java scripts. Expertise in NodeJS is preferred
- The person must have built systems that consume and process volumes of data from various sources. Experience in handling and managing data in NoSQL databases such as Mongodb.
- Extensive experience of building custom UI for web using the popular frameworks like angular and react. Experience in developing mobile UI is nice to have
- Experience of working with code repositories such as Github and GitLab.
- Fluent written and spoken English.
- Experience of working on Cloud environments and experience in AWS is preferred.
- Experience in Dockers and Kubernetes for deployments
Key Functions & Roles of the Candidate:
- Design and documentation of the CashLobe technology stack
- Code / implement the CashLobe technology stack
- Deploy and maintain the CashLobe technology stack
- Engage with leadership team to help evolve the CashLobe technology stack offerings
Good to have:
- Have pre-built deployment pipelines CI/CD across environments DEV/STAGING/PROD
- Knowledge of developing using Python and specifically the data/number crunching frameworks like NumPy, pandas, scikit, etc.
- Experience in the Fintech domain and specifically the banking & accounting systems