Amazon Web Services (AWS)Moreover, technical support needs to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication.
Technical Support Responsibilities:
Identifying hardware and software solutions.
Troubleshooting technical issues.
Diagnosing and repairing faults.
Resolving network issues.
Installing and configuring hardware and software.
Speaking to customers to quickly get to the root of their problem.
Providing timely and accurate customer feedback.
Talking customers through a series of actions to resolve a problem.
Following up with clients to ensure the problem is resolved.
Replacing or repairing the necessary parts.
Supporting the roll-out of new applications.
Providing support in the form of procedural documentation.
Managing multiple cases at one time.
Testing and evaluating new technologies.
Conducting electrical safety checks on equipment.
Technical Support Requirements:
Degree/Diploma in computer science or information technology.
Prior experience in tech support, desktop support, or a similar role.
Proficiency in Windows/Linux/Mac OS.
Experience with remote desktop applications and help desk software.
Attention to detail and good problem-solving skills.
Excellent interpersonal skills.
Good written and verbal communication.
Shubham Vishwakarma
Full Stack Developer - Averlon
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JOB TITLE: Customer Support/Virtual Assistant
EXPERIENCE:2 – 4 yrs
LOCATION: Coimbatore
SHIFT:Night Shift
JOB DESCRIPTION:
· A Virtual Assistant is responsible for providing administrative support to clients remotely.
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· Proficiency in office software and the ability to work independently are also important.
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Vimishaitech, is a leading provider of IT solutions, software development, consulting services and Soft skills Training and Development. We have a proven track record of helping businesses find and hire the best talent to meet their specific needs. We understand the challenges businesses face when trying to recruit top talent in today's competitive market. That's why we offer comprehensive recruitment solutions designed to take the hassle out of the process and help you find the perfect employees for your company. Our service specializes in Soft skills training and development, equipping individuals with essential interpersonal skills like communication, teamwork, and leadership to enhance their professional success.
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Full Stack Developer - Averlon