Technical Support

at AttendNow

DP
Posted by Ashwin M
icon
Remote only
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0 - 1 yrs
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₹1L - ₹2L / yr
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Full time
Skills
Amazon Web Services (AWS)
Windows Azure
Google Cloud Platform (GCP)
We are looking for technically skilled candidates with excellent interpersonal skills for the technical support position. Technical support troubleshoots technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties.

Moreover, technical support needs to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication.

Technical Support Responsibilities:

Identifying hardware and software solutions.

Troubleshooting technical issues.

Diagnosing and repairing faults.

Resolving network issues.

Installing and configuring hardware and software.

Speaking to customers to quickly get to the root of their problem.

Providing timely and accurate customer feedback.

Talking customers through a series of actions to resolve a problem.

Following up with clients to ensure the problem is resolved.

Replacing or repairing the necessary parts.

Supporting the roll-out of new applications.

Providing support in the form of procedural documentation.

Managing multiple cases at one time.

Testing and evaluating new technologies.

Conducting electrical safety checks on equipment.

Technical Support Requirements:

Degree/Diploma in computer science or information technology.

Prior experience in tech support, desktop support, or a similar role.

Proficiency in Windows/Linux/Mac OS.

Experience with remote desktop applications and help desk software.

Attention to detail and good problem-solving skills.

Excellent interpersonal skills.

Good written and verbal communication.
Read more

About AttendNow

AttendNow provide employee attendance tracking app or staff attendance tracking app and activity logging service using android app which is GPS enabled. Our Android mobile app is connected to the secured web server and works in real time to provide you information related to your salesman or field employees or sales rep like his attendance, visit plan, current GPS location, leave management, holiday management is covered. We can customize the Android app to fulfill your requirements for Employee attendance management. AttendNow is a complete Employee Management and visit management app which tracks all details of your staff. AttendNow is the preferred choice of corporate who want sales employee tracking service in India.
Read more
Founded
2019
Type
Product
Size
0-20 employees
Stage
Bootstrapped
View full company details
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