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Moreover, technical support needs to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication.
Technical Support Responsibilities:
Identifying hardware and software solutions.
Troubleshooting technical issues.
Diagnosing and repairing faults.
Resolving network issues.
Installing and configuring hardware and software.
Speaking to customers to quickly get to the root of their problem.
Providing timely and accurate customer feedback.
Talking customers through a series of actions to resolve a problem.
Following up with clients to ensure the problem is resolved.
Replacing or repairing the necessary parts.
Supporting the roll-out of new applications.
Providing support in the form of procedural documentation.
Managing multiple cases at one time.
Testing and evaluating new technologies.
Conducting electrical safety checks on equipment.
Technical Support Requirements:
Degree/Diploma in computer science or information technology.
Prior experience in tech support, desktop support, or a similar role.
Proficiency in Windows/Linux/Mac OS.
Experience with remote desktop applications and help desk software.
Attention to detail and good problem-solving skills.
Excellent interpersonal skills.
Good written and verbal communication.
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Project Manager – Team Lead (Appian System Analyst)
About the position:-
The Manager will be working in Intelligent Automation domain in a techno functional role and develop proprietary solutions on Appian BPM, IBM BPM, Java and RPA platforms. This Position will be required to work extensively with Audit business Teams for developing solutions using Appian BPM, Java and RPA platforms. Candidate should be able to work as an individual contributor as well as in leading the team on various technology aspect from programming and development point of view.
Broadly, the key responsibilities are:
- Design, Development, Architecture, Implementation and Support on end to end Business applications with Appian BPM platform.
- Adept to leading technologies preferably in BPM and RPA Domain.
- Collaborating with Business teams for process discussions and working closely with IT team for infrastructure and deployment.
Roles and responsibilities:
The Manager will be predominantly responsible to:
- Extensively involve at all phase of Technical planning & requirements gathering.
- Work with business and technology teams to analyze and assess automation feasibility.
- Manage Projects end-to-end using relevant development framework either SDLC or Agile.
- Lead team of Appian developers and making sure development is moving
- Ensure quality of development by closely working with developers and testing team..
- Work closely with IT technology and infrastructure team.
- Able to support and drive change management of existing processes as per new requirements using a structured change control process.
- Work with project leads on technology platform related issues and provide plausible suggestion for improvements.
- Ensure the work is performed with high quality and completed within agreed turnaround time.
- Strong experience in Developing Web services and exposure to Enterprise application integration.
- Timely raise any issues identified to the Managers so that the quality and turnaround time are not impacted
- Plan and organize the work in such a way that the Quality and efficiency are not impacted on the deliverables
- Lead / participate in firm's strategic initiatives and corporate social responsibility programs
Essential skills:-
Education and Experience Requirements:
- B.E or B. Tech with IT/Computer Science/ related specialization.
- 10+ year of post qualification experience last 5 years need to be on Appian.
- Strong knowledge on BPM and having worked on any other BPM product is definite plus.
- Strong knowledge of Appian BPM and IBM BPM.
- Good knowledge on Software applications, SQL, Python, JAVA/J2EE programming and C++
- Good understanding on BPM Fundamentals, Architecture Components, Technical Features as design feature, configuration in Appian etc.
- Well versed with AGILE and SDLC based development approach.
- Expertise on Process Design documents & Technical Design documents
- Experience building large scale, large volume services & distributed apps., taking them through production and post-production life cycles
- Experience in Programming Language: Java 8, Javascript
- Experience in Microservice Development or Architecture
- Experience with Web Application Frameworks: Spring or Springboot or Micronaut
- Designing: High Level/Low-Level Design
- Development Experience: Agile/ Scrum, TDD(Test Driven Development)or BDD (Behaviour Driven Development) Plus Unit Testing
- Infrastructure Experience: DevOps, CI/CD Pipeline, Docker/ Kubernetes/Jenkins, and Cloud platforms like – AWS, AZURE, GCP, etc
- Experience on one or more Database: RDBMS or NoSQL
- Experience on one or more Messaging platforms: JMS/RabbitMQ/Kafka/Tibco/Camel
- Security (Authentication, scalability, performance monitoring)
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Job Description:
§ Understanding client requirements & functional specifications.
§ Developing and maintaining dynamic websites and web applications.
§ Ensuring fool proof performance of the deliverable.
§ Coordinating with co-developers and other related departments.
§ Sending regular updated about the project status
Desired Candidate Profile:
· Proficient knowledge of a back-end programming language - one or more from Python, JavaScript, NodeJS
· Proficient knowledge of back-end server frameworks - Flask
· Proficient knowledge in handling any from JSON, XML & YAML
· Databases: MongoDB
· Proficient In configuring backend in Nginx Server
· Experience in building the API services from scratch - Project structuring, setting up environment objects, build reusable components, etc,
· IDE: Visual Studio Code, PyCharm Notepad++.
· Should have excellent written & oral communication skills (English)
· Must have the capacity to work independently and also as a part of a team
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Would you like to join a rapidly growing company where you can grow your own technology vision and strategy and build products that will positively impact millions of young people around the world?
Are you a passionate, technology driven and data enthusiastic Software Engineer who has experience launching new products in the startup world?
Virtual Internships is an EdTech startup that delivers global work experience programs for young people to pursue their dream career.
We’re proud to be on ‘Tech in Asia’s Top 50 Rising Startup’ List (No.6 in Vietnam) and backed by some of the world’s top investors including Sequoia, 500 Global, among others. You'll be joining a diverse and passionate team of 120+ working in our Ho Chi Minh City (in Vietnam), and across 20+ countries that believe remote work is here to stay.
If you want to work in a flexible working environment where you can own technology, strategies, and design and build new systems from scratch using the tools YOU choose, then read on!
What you will do
Working with a world-class globally distributed team, as the Software Engineer, you will have ownership of key frontend technical strategies and goals of the VI platform on creating exceptional and impactful products for VI.
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Writing application interface codes using JavaScript following react.js workflows.
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Troubleshooting interface software and debugging application codes.
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Developing and implementing highly responsive front-end architecture to support customer facing user interface concepts .
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Monitoring and improving front-end performance.
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Meeting with the development team to discuss user interface ideas and applications.
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Reviewing application requirements and interface designs.
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Identifying web-based user interactions.
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Documenting application changes and developing updates.
What do we offer?
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Flexibility- flexible work schedule where you manage your own working hours
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Remote working - with a budget to support your productivity and your choice of where to work from
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Open-minded leaders- with colleagues who care about your career goals. There are monthly global virtual events including town halls, ask me anything sessions, virtual coffee chats, and virtual team building
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Professional Development- with a budget that you can utilize however you wish
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Company Laptop- paid for by VI
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Birthday Leave- go enjoy yourself on your birthday without needing to use your annual leave
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Direct contribution- ideas and solutions are encouraged from everyone. Your input is valued and you have a unique opportunity to directly impact the success and help shape the future of VI
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Meritocracy- a culture that prides itself on internal promotions and meritocracy. The majority of our managerial team have risen up (quickly) through the company, including our COO, CAO, CFO, Head of Company Experience and Head of Intern Experience
More about Virtual Internships
We’re on a mission to bridge the gap between education and the workplace by making internships accessible to all and preparing young people for the future of work.
To do this, we partner with innovative universities, foundations, governments, and companies from around the world.
Some Highlights include:
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Selected by HolonIQ https://www.holoniq.com/notes/holoniq-europe-edtech-100/">as a Top 100 EdTech Startup 2021
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Selected by Jisc & Emerge Education as a https://www.jisc.ac.uk/news/the-top-20-edtech-startups-ready-to-address-the-education-sectors-biggest-challenges-26-nov-2020">Top 20 EdTech Startup ready to address the education’s sector’s biggest challenges
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Featured on Forbes, BBC News, BBC World, The Telegraph, The Independent, and Professionals in International Education
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Winners of the prestigious https://masschallenge.org/announcement/first-ever-all-virtual-masschallenge-israel-accelerator-announces-top-startups">MassChallenge accelerator program
Job requirements
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Previous experience of 3+ years working as a React.js developer.
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In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.
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Knowledge of REACT tools including React.js, Webpack, Enzyme, Redux, and Flux.
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Experience with user interface design.
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Knowledge of performance testing frameworks including Mocha and Jest.
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Experience with browser-based debugging and performance testing software.
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Excellent troubleshooting skills.
Good to have
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Bachelor’s degree in computer science, information technology, or a similar field.
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Experience building products for large or medium scale enterprise (B2B) customers
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Good technical competency and an understanding of working with cross functional teams
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Excellent focus on attention to detail and strong quantitative skills
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Experience in other frontend technologies such as Angular, Vue etc.
Bonus ‘to-haves’
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Having worked as a full stack engineer or developer in a product organization.
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Experience with a (any) set of incredible tools for product development and task management.
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We are hiring PHP Developer
Strong understanding of core PHP, MySQL, JavaScript, and any PHP framework Can handle projects independently and should be a good team builder. -Excellent Technical knowledge is a must. I-Excellent problem-solving skills and love a technical challenge.Must have prior experience in WordPress, Codeigniter, Laravel, MVC.
Responsibilities and Duties
- Build efficient, testable, and reusable PHP modules
- Solve complex performance problems and architectural challenges
- Write “clean”, well-designed code
- Produce detailed specifications
- Troubleshoot, test, and maintain the core product software and databases to ensure strong optimization and functionality
- Contribute to all phases of the development life cycle
- Follow industry best practices
- Develop and deploy new features to facilitate related procedures and tools if necessary
- Required Experience, Skills, and Qualifications
- Core knowledge of PHP 5. X.X
- Good knowledge of APACHE / NGINX configurations
- Good knowledge of MySQL / SQL queries.
- Strong OOPS concept and OOPS usage in PHP.
- Knowledge of MVC Architecture (Codeigniter) based frameworks in PHP.
- Good Skills in HTML, HTML 5. javaScript / Jquery, CSS and AJAX.
- Good Skills in J
- Proven hands-on experience of CMS like Magneto, Word press,
- WooCommerce would be a plus point
- Must have knowledge of WordPress theme Building from Scratch.
- Must be able to handle multiple projects and deadlines.
- Must have Working experience with WordPress themes and Plugins
Additional Skills:
- Good analytical, reasoning, logic, and troubleshooting skills.
- Decent communication.
- Having worked on Linux / Ubuntu systems.
- Job Location: Indore
- 5Dayworking
8-16 years of overall database administration and support/operations experience, with a successful delivery track record.
# Proficient knowledge in MySQL, HANA administration.
#Should have knowledge in setting up DR and HA approaches
#Should have strong Knowledge in Backup & Recovery.
# Should have played a L2 role in current position
# Experience of working in large landscape/environment where multiple database flavors are running.
# Knowledge on Database capacity planning/strategy is an added advantage
# Knowledge & Experience on other database as HANA flavors are added advantage
# Hands on experience with expert knowledge of Unix/Linux flavors w.r.t Database.
# Good understanding of operational framework like ITIL/ITSM.
# Should be capable of Owning, Leading and coordinate operational tasks, customer escalations, process improvements.
# Excellent presentation & communication skills are a must.
We are looking for an experienced and passionate WordPress Developer to join our IT team! As a WordPress Developer at our company, you will be responsible for both back-end and front-end development, including creating WordPress themes and plugins.
We are expecting you to have a strong understanding of the latest industry trends and content management systems.
Duties and Responsibilities
- Designing and implementing new features and functionality
- Establishing and guiding the website’s architecture
- Ensuring high-performance and availability, and managing all technical aspects of the CMS
- Helping formulate an effective, responsive design and turning it into a working theme and plugin.
Requirements and qualifications
- Good understanding of front-end technologies, including HTML5, CSS3, JavaScript, jQuery
- Experience building user interfaces for websites and/or web applications
- Experience designing and developing responsive design websites
- Comfortable working with debugging tools like Firebug, Chrome inspector, etc.
- Ability to understand CSS changes and their ramifications to ensure consistent style across platforms and browsers
- Ability to convert comprehensive layout and wireframes into working HTML pages
- Knowledge of how to interact with RESTful APIs and formats (JSON, XML)
- Proficient understanding of code versioning tools
- Strong understanding of PHP back-end development
- BS/MS degree in Computer Science, Engineering or a related subject.
Primary/Essential Duties and Key Responsibilities:
- Proactively manage a portfolio of customers once the implementation phase is completed
- Develop and build strong relationships with key customer stakeholders
- Understand customers’ needs and priorities to optimize the use of the platform
- Identify new opportunities: up-sell, cross-sell, additional training
- Effectively communicate application features and product information for new releases and facilitate their adoption
- Be the voice of the customer and provide internal feedback on how we can better serve our customers
- Collaborate closely with various cross-functional teams (Product Management, R&D, Marketing and Sales) to drive better results
- Resolve billing and Support inquiries in a timely and productive manner
- Coordinate small customer projects
Required Qualifications:
- Well-organized and excellent time management abilities
- Proven ability to collaborate and build strong relationships with customers especially at the Executive level
- Exceptional oral and written communication skills and attention to detail
- Minimum 4-5 years experience
Travel Requirements:
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