Quality Assurance Engineer

Front Desk

Roles & Responsibilities: 

1. Greeting & Managing Visitors
2. Answering Calls & enquiries
3. Handling Parcels and Packages
4. Scheduling and Appointments
5. Visitor Check-In
6. Providing Company Information
7. Maintaining a Clean Reception Area & Office 
8. Office Supplies Management
9. Security and Access Control
10. Keeping Records
11. Handling Special Requests
12. Monitoring CCTV Cameras
13. Handling Lost and Found Items
14. Escalating Admin or office related concerns Concerns
15. Data Entry tasks 
16. Managing HR Operational Tasks (e.g., attendance, missed punch, etc)
17. Assisting with Onboarding New Employees
18. Coordinating Events & Programs
19. Assisting with Employee Benefits Administration
20. Managing Office Space and Facilities
21. Overseeing Vendors
22. Handling Emergencies

EA to CEO 

• Handling CEO’s Calendar & Meetings 
• Travel Coordination - Ticket booking, itinerary etc. 
• Scheduling/Rescheduling Meetings
• 3rd Party/ Vendor Meetings & calls management
• Meeting Preparation, Note Taking, etc 
• Expense Management
• Facilities Management of the CEO’s office & Meeting rooms
• Making Reservations 
• Timely office activity updates 

⚙️ Operations Internship (3 Months)

Location: [ “Remote”]

Duration: 3 Months

Stipend: ₹5,000 – ₹7,000 per month

Internship Type: Remote

About the Role

We are looking for a proactive and detail-oriented Operations Intern to join our team. This internship offers a great opportunity to gain hands-on experience in business operations, process management, and coordination.

You’ll work closely with the operations team to ensure smooth day-to-day activities and support multiple departments to enhance efficiency and productivity.

Key Responsibilities

• Assist in daily operational activities and process coordination
• Support in data entry, tracking, and report preparation
• Coordinate with internal teams to ensure smooth workflow and communication
• Help in inventory management / vendor coordination / logistics (as applicable)
• Maintain records and documentation accurately
• Identify and suggest process improvements to enhance efficiency
• Support project planning and execution activities
• Perform other administrative and operational tasks as assigned

Required Skills

• Strong organizational and multitasking abilities
• Excellent communication and coordination skills
• Basic knowledge of MS Office (Excel, Word, PowerPoint)
• Problem-solving and analytical mindset
• Attention to detail and a proactive attitude
• Ability to work in a team environment

Eligibility

• Students / Recent graduates in Management, Operations, Business Administration, or related fields
• Available for a 3-month full-time internship
• Immediate joiners preferred

Perks & Benefits

• Internship Certificate
• Letter of Recommendation (based on performance)
• Exposure to real-world business operations
• Opportunity for a full-time role after internship

Key Skills & Experience:

🔹 #SQL, #OraclePLSQL, #Unix / Perl / Python

🔹 #OracleRDBMS (latest) | #PostgreSQL plus

🔹 DB Objects | Performance Tuning | Analytics

🔹 #UnixLinux, Agile (Scrum, JIRA, Confluence, BitBucket)

🔹 DevOps (UC4, Maven, Jenkins, CI/CD)

🔹 ETL, Data Modeling, Informatica

🔹 Java, Angular/React, Spring Boot, XML, JSON, API Gateway

🔹 #OracleAPEX advantage

Customer Success Specialist

Why Reelo

In today’s customer centric world, it’s important for every business to market like the best brands in the world. As competition for customers’ attention increases, it has never been more important for small and mid-market F&B and retail businesses to have 360° view of the people that keep them in business. But collecting, understanding and taking action on customer data is riddled with market, resource, and technology challenges. Solving these challenges is why we get up in the morning.

Reelo is the new-age customer marketing platform for restaurant & retail businesses to grow their revenue, get more customers and build a stronger brand, in an incredibly simple manner.

We understand that it's easier than ever to start a restaurant & retail business, it’s harder than ever to grow it. Specifically, most of these businesses have two challenges with growth:

1. Getting people to make their first purchase.

2. Getting those people to come back and buy again (and again and again).

These businesses and their teams already have 1,000 things to do — wrestling with overly complicated marketing tools doesn’t need to get added to the list.

Our SaaS platform makes it fast & easy for businesses to understand more about their customers and continously engage with them in a smart & automated way - making them look like a professional without the effort.

There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. For that, we’re building a strong, diverse team of curious, creative people who want to find purpose in their work and support each other in the process. If that sounds like you, we’d love to hear from you.

👉🏻 Read more on https://www.reelo.io

About the opportunity

As Reelo grows, we're looking for a passionate Customer Success Specialist to join our team for the next phase of growth. The Customer Success Specialist is responsible for the success of our customers by providing them with the resources and support they need to get the most out of our product. This includes onboarding new customers who have upgraded to a paid plan, providing training and support, and working with customers to identify and solve problems. The ideal candidate will have a strong understanding of SaaS products and services, as well as the ability to build and maintain relationships with customers.

This is a Work from Office role in Ahmedabad, Gujarat

What will you do?

• Responsible for driving revenue of existing accounts by ensuring renewals and upselling existing accounts
• Proactively reaching out to customers to ensure they are getting success using Reelo.
• Respond professionally to incoming inquiries from your customers.
• Being the one responsible, to ensure that your customers have a great experience with the product -a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible.
• Becoming an encyclopedia of knowledge about how Reelo works and what it is capable of.
• Build sustainable relationships and trust with customers through open and interactive communication and anticipating their needs better.
• Working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions.

What you need?

• Past experience in account management/client services roles across
• A strong problem solving mindset and work actively towards unblocking barriers that hinder the experience of the customer
• Excellent verbal, written communication, and presentation skills.
• Ability to respectfully handle complaints/ escalations
• A very consultative approach and passion for speaking to customers everyday
• Passion for technology and keeping up with latest trends
• Great attention to details
• Being tactful and providing best practices to customers to ensure they are seeing success using Reelo
• Organizational skills and experience improving processes
• The ability to explain complex topics in easy to understand and concise language
• Demonstrated drive to exceed performance expectations and ability to work with change.

Remember that there’s no such thing as the perfect candidate or background, which is what makes us unique and successful!

JOB RESPONSIBILITIES

• Undertake creative content creation initiatives to contribute towards business goals.
• Involve in brainstorming and pitch in ideas for social media posts and campaigns
• Liaise with concerned team members for content marketing strategies which supports and extends marketing initiatives with setting short-term goals.
• Collaborate with designer and copywriter for content requirements.
• Amalgamate ideas with creative agencies and internal team for performance marketing creatives.
• Align brand communication throughout the channels.
• Ensure content created is in sync with brand language, consistent in terms of style, tone and formats and communications as per the brand personality.
• Analyze customer/community feedback and work collaboratively to generate ideas to increase consumer engagement.
• Monitor on-going market trends and competitive activities on digital platforms.
• Own the development and messaging of the brand narrative.
• Create, execute, and manage marketing programs and campaigns.
• Understanding and involve in decisions pertaining to brand budgets.
• Set brand planning calendar, coordinate with cross-functional activities and planning processes, manage timelines, and ensure timely completion of all deliverables.
• Lead the development of strategies and objectives for building and executing year-round brand engagement through partnerships, social media, and varied platforms.
• Involve in brand pitch and narrations for influencer/celebrity collaborations.

JOB REQUIREMENTS

1. Education: Bachelor's degree in Marketing, Business, or related field. MBA preferred.
2. Work Experience: 5-7 years of experience in brand management, brand marketing and creative content creation.

DESIRED PROFILE

1. Excellent written and Oral presentations skills
2. Insightful as well as an aptitude for creative, out of the box thinking.
3. On top of industry trends and consumer psychology.
4. Knowledge of consumer marketing.
5. Ability to think both creatively and strategically.
6. Deadline-oriented, inquisitive, with great follow-up and reporting skills.
7. Solid exposure to content creation for social media platforms and experience working with influencers/celebrities.
8. Project and budget management skills.    
9. Quick and enthusiastic learner

We are seeking a highly skilled and experienced Android developer to join our dynamic development team. In this role, you will be responsible for designing, developing, and maintaining high performance for Android platforms.

Responsibilities:-

1. 1+ years of technical experience with Android.
2. Good understanding and proficiency in Java/Kotlin.
3. Strong knowledge of Android SDK, frameworks, and development patterns.
4. Experience with Rest APIs integration.
5. Implement testing procedures to identify bugs.

Requirements:

• Bachelor's or master’s degree in computer science or equivalent work experience.
• A solid understanding of the full web technology stack and experience in developing web applications
• Strong experience with React JS framework for building visually appealing interfaces and back end frameworks like Django
• Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, XML, jQuery)
• Good knowledge of object-oriented programming and data structures in Python
• Experience with NoSQL databases, web server technologies, designing, and developing APIs.
• Strong knowledge and work experience in AWS cloud services
• Proficiency with Git, CI/CD pipelines.
• Knowledge in Agile/Scrum processes.
• Experience in Docker container usage.

Roles and responsibilities:

• Develop sophisticated web applications for drone control, data management, security, and data protection.
• Build scalable features using advanced framework concepts such as Microservices, Queues, Jobs, Events, Task Scheduling, etc.
• Integrate with Third-Party APIs/services
• Use theoretical knowledge and/or work experience to find innovative solutions to the problems at hand.
• Collaborate with team members to ideate solutions.
• Troubleshoot, debug, and upgrade existing software.
• Passionate to learn and adapt in a start-up environment.

Perks:

• Hands-on experience with state of the art facilities we use for robot development.
• Opportunity to work with industry experts and researchers in the field of AI, Computer Vision, and Machine Learning.
• Competitive salary.
• Stock options.
• Opportunity to be an early part of the team and grow with the startup.
• Freedom of working schedule.
• Opportunity to kickstart and lead your own projects.

• Looking for someone Smart, having a great personality, effective communication skills, and new-age Human Experience & Engagement Accelerator skills.
• Some who really loves this role and are excited about making people's life easier at work.
• Some regularly learn and make necessary changes that add value to their responsibility & outcomes.

What you will be doing:

• Opportunity to Spearhead and drive the people's strategy in synergy with business strategy.
• Contributing to Designing the organizational structure and makes required changes to support the required talent demand and engaging in making them effective for smooth operations as per business plan.
• Building employer branding, running community activities & operations thus attracting & retaining great talent and controlling potential risks and attrition.
• Forecasting talent requirements and overseeing hiring.
• Conceptualizing, strategizing & driving Employee Engagement
• Work closely with all functions & business units to address employee issues and resolving them proactively
• Building a great culture and making the Organization a Great Place to Work.
• Leading and leveraging Human Resourcing processes within the business (Performance Management, Salary Planning/Reward Management, Succession Planning, and Talent Management).
• Responsible for Handling Entire HR Operations.
• Lead the leadership development interventions in line with future talent strategy.
• Analyzing compensation policies, government regulations, and prevailing wage/salary rates for developing competitive compensation plans and maintaining an equitable compensation system; implementing rewards & recognition programs
• Develop and implement innovative engagement schemes and Human Resourcing interventions to achieve and sustain the highest engagement score.
• Ensure all back-end HR operational processes are managed well in terms of TAT, accuracy, frequency & compliance leading to seamless service delivery.