UI/UX Designer

Job Title: Customer Support Executive

Job Type - Full Time

Location – Indore

Job Summary:

The Customer Support Executive is entrusted with the responsibility of delivering outstanding customer service and support to our clients. This role involves handling customer inquiries, resolving issues, and ensuring overall customer satisfaction through effective communication and problem-solving.

Responsibilities/Duties:

1.   Prompt Customer Response:

·        Respond promptly and professionally to customer inquiries via email and chat, addressing questions related to products, orders, and special orders.

2.   Record Keeping:

·        Maintain accurate records of customer interactions, transactions, comments, and issues to ensure a comprehensive understanding of customer needs.

3.   Product and Service Information:

·        Provide customers with detailed product and service information, troubleshoot issues effectively to ensure customer satisfaction.

4.   Collaboration:

·        Collaborate with other departments to ensure a seamless customer experience, addressing and resolving issues that may require cross-functional coordination.

5.   Order Updates:

·        Communicate with customers through email to provide timely updates on their orders and address any inquiries they may have regarding the status of their purchases.

6.   Issue Resolution:

·        Proactively identify customer issues and provide effective solutions, escalating complex problems to the appropriate departments for resolution.

7.   Team Collaboration:

·        Work closely with the Sales and Support Team to address customer queries related to products, services, and order fulfillment, fostering a collaborative team environment.

8.   Continuous Improvement:

·        Continuously identify opportunities for process improvements within the customer service function, recommending changes to enhance overall efficiency and customer satisfaction.

Qualifications/Requirements:

Education:

·        Graduate/ Post Graduate.

Experience:

·        Minimum 1 year of experience in customer service or a related field, showcasing a proven track record of effectively addressing customer needs.

·        Knowledge of jewelry products is good to have.

Skills:

·        Excellent written communication skills (English) to effectively interact with customers through email and chat.

·        Strong interpersonal skills with the ability to work well in a team, fostering a positive and collaborative work environment.

·        Strong attention to detail, ensuring accuracy in recording customer interactions and addressing inquiries with precision.

·        Ability to learn and adapt quickly to new systems and procedures, staying current with product knowledge and company policies.

Job Description 

As an Angular UI + DevOps Engineer, you will be responsible for designing, implementing, and maintaining our applications UI as well as infrastructure and CI/CD pipelines. You will work closely with our development, operations, and QA teams to ensure smooth and efficient software delivery. 

Responsibilities 

-Application Development: Design, develop, and maintain scalable and maintainable software applications using Angular 19. 

-DevOps Integration: Implement and manage DevOps practices to streamline the development, testing, and deployment processes. 

-Collaboration: Work closely with cross-functional teams, including backend developers, designers, and system administrators, to ensure seamless integration and delivery. 

-Performance Optimization: Ensure high performance and responsiveness of applications across various devices and platforms. 

-Code Quality: Write clean, efficient, and well-documented code; conduct code reviews to maintain quality standards. 

-Continuous Improvement: Stay updated with the latest industry trends and technologies to continuously improve development processes and application performance. 

Requirements 

-Experience: 5 to 9 years of professional experience in software development, with a strong focus on Angular 19 and DevOps practices. 

Technical Skills: 

-Proficiency in Angular 19, HTML5, CSS3, JavaScript, and TypeScript. 

-Experience with DevOps tools and practices, including CI/CD pipelines, version control systems (e.g., Git), and containerization technologies (e.g., Docker, Kubernetes). 

-Knowledge of RESTful APIs and web services. 

Soft Skills: 

-Strong problem-solving abilities and analytical skills. 

-Excellent communication and teamwork skills. 

-Ability to work in an Agile development environment. 

Preferred Qualifications: 

-Experience with additional front-end frameworks or libraries (e.g., React, Vue.js). 

-Certifications in DevOps or cloud technologies. 

-Experience with automated testing frameworks and tools 

-Familiarity with cloud platforms such as Azure, AWS, or Google Cloud. 

Company Name-Rawmart Material Solutions Pvt. Ltd

Location- ICC Trade Tower, S B Road, Pune, Maharashtra-411016

Position-Human Resource Intern

Work Nature- On-site

Work Experience- 0-6 Months

Company Description:-

Welcome to Rawmart, the end-to-end solution provider and enabler for manufacturers and SMEs. Our mission is to develop ecosystems across various product verticals and support SMEs across the country. By participating in the entire manufacturing cycle, Rawmart offers smart and cost-effective raw material procurement, seamless supply chain experiences, manufacturing technology infusion, quality controls, and process efficiencies. Our core principles are to involve, solve, and evolve.

Role Description:-

This is a full-time on-site role for a Human Resources Intern at Rawmart in Pune. The Human Resources Intern will be responsible for assisting with HR management, developing HR policies, managing employee benefits, and overseeing personnel management tasks on a day-to-day basis.

Qualifications

• Human Resources (HR) and HR Management skills
• Personnel Management expertise
• Strong interpersonal and communication skills
• Ability to work collaboratively in a team setting
• Knowledge of Human Resource.
• Bachelor's degree in Human Resources or related field.

To be the right fit you will need:

• Min 6+ years of experience in ReactNative (including React-Redux)
• Should have some experience on Responsive UI development.
• Should have some experience on Typescript.
• Should have some experience of Bluetooth connections via mobile app
• Good to have experience of Firebase API’s
• Good to have frontend and backend experience
• Should have good verbal communication, as developers will directly interact with Client on calls and chat.
• Good to have Agile/Scrum based project experience.
• Good to have JIRA and BitBucket experience

• Calling current and potential customers to try to get them to buy products and services from the company
• Keeping accurate records of customers' purchases, profiles, and other detail
• Taking care of customer accounts by making sure that customers are still happy with the products and services of the company
• Building and keeping good relationships with customers to get them to come back
• Using the sales scripts that the company gives to make sales and deal with customers who say no
• Getting a deep understanding of the products and services customers buy so that they can make good suggestions based on customers' needs and preferences
• Consistently meeting or exceeding daily and monthly goals for call volume and sales

Designation: Asst. PR Manager / Manager

Department: Public Relations Team

Location: Bangalore / Mumbai / Kolkata / Delhi

Qualification: Masters in Public Relations, Journalism, Communications or a related field.

Experience: 3+ years of relevant experience in PR (Public Relations) and Communication.

Responsibilities:

1. Proven track record in designing and executing successful public relation campaigns
2. Experience with India’s technology, business and startup media landscape
3. Experience in managing media relations (online, broadcast and print)
4. Experience in acting as a company spokesperson, comfortable and skilled in both broadcast and print media interviews.
5. Solid experience with social media including blogs, Facebook, Twitter etc.
6. Experience in Event planning
7. Ability to work well in a startup environment
8. Strong Logical, Analytical Skills and data-driven thinking.
9. Excellent interpersonal and communication skills (verbal and written)

Salary: Upto 10LPA (Negotiable)

IMMEDIATE JOINING PREFERRED!

• Work with clients and end-users to gather, understand, and define business requirements
• Should have Experienced in a Salesforce implementation through the full Software Development Lifecycle
• Develop user stories and to-be process flows to support the design and development of Salesforce solutions for our clients
• Work collaboratively with team members to design a solution that will meet a client's business requirements and fulfill user stories.
• Collaborate with developers to test and verify that solutions will meet the business requirements
• Participate in key meetings with clients and should have prior experience of working with them on-site including requirement sessions, system demos, user acceptance testing, and end-user training.
• Salesforce Admin Certification and one Consulting Cloud Certification (Sales, Service, or Community.
• In this role, the analyst is expected to have exemplary communication and documentation skills.
• Constructs forecasts, recommendations, and document Business Related Document based on business data and Salesforce knowledge

Essential Duties:

• Work directly with clients to provide rapid and accurate analysis of production issues (including solution tracking).
• Answer customer questions, file bugs, and reproduce, troubleshoot, resolve, and escalate issues as necessary.
• Own and drive customer issues from start to finish.
• Become an expert on a given product domain from both a business and technical standpoint.
• Handle urgent escalation issues, ensuring we accurately prioritize based on severity and customer impact.

Minimum Requirements:

• BS or MS in Computer Science, Engineering, or related. We will also consider other significant technical experience.
• Minimum of 7 years of application support experience. 
• Strong Oracle SQL, PL/SQL skills required.
• Order-To-Cash (O2C) or Procure-To-Pay (P2P) cycle experience in Oracle EBS (Financials). Other ERPs can also be considered. 
• Excellent spoken and written English. All customer communications are in English.
• Strong communication skills, including the ability to adjust to the technical level of the audience and explain complex ideas clearly and concisely.
• Ability to work with a global teams and build strong cross-functional relationships.
• Positive attitude and the ability to overcome adversity; ability to stay calm under pressure.
• Strong desire and ability to continually learn new skills, processes, technologies, and product knowledge. You will learn something new every day!
• Problem-solving capabilities as well as excellent customer service skills.
• Ability to take ownership and follow through on client issues until resolution.
• Ability to effectively communicate and coordinate with peers and senior management as required.
• Strong organizational skills, attention to detail and technical judgment.