Technical Product Manager

Role Summary:

We are seeking experienced Application Support Engineers to join our client-facing support team. The ideal candidate will

be the first point of contact for client issues, ensuring timely resolution, clear communication, and high customer satisfaction

in a fast-paced trading environment.

Key Responsibilities:

• Act as the primary contact for clients reporting issues related to trading applications and platforms.

• Log, track, and monitor issues using internal tools and ensure resolution within defined TAT (Turnaround Time).

• Liaise with development, QA, infrastructure, and other internal teams to drive issue resolution.

• Provide clear and timely updates to clients and stakeholders regarding issue status and resolution.

• Maintain comprehensive logs of incidents, escalations, and fixes for future reference and audits.

• Offer appropriate and effective resolutions for client queries on functionality, performance, and usage.

• Communicate proactively with clients about upcoming product features, enhancements, or changes.

• Build and maintain strong relationships with clients through regular, value-added interactions.

• Collaborate in conducting UAT, release validations, and production deployment verifications.

• Assist in root cause analysis and post-incident reviews to prevent recurrences.

Required Skills & Qualifications:

• Bachelor's degree in Computer Science, IT, or related field.

• 2+ years in Application/Technical Support, preferably in the broking/trading domain.

• Sound understanding of capital markets – Equity, F&O, Currency, Commodities.

• Strong technical troubleshooting skills – Linux/Unix, SQL, log analysis.

• Familiarity with trading systems, RMS, OMS, APIs (REST/FIX), and order lifecycle.

• Excellent communication and interpersonal skills for effective client interaction.

• Ability to work under pressure during trading hours and manage multiple priorities.

• Customer-centric mindset with a focus on relationship building and problem-solving.

Nice to Have:

• Exposure to broking platforms like NOW, NEST, ODIN, or custom-built trading tools.

• Experience interacting with exchanges (NSE, BSE, MCX) or clearing corporations.

• Knowledge of scripting (Shell/Python) and basic networking is a plus.

• Familiarity with cloud environments (AWS/Azure) and monitoring tools

Job Title: Business Development Executive(BDE)

Shift: Night Shift (US/International Market)

Location: Remote (Candidate must be based in Indore or Chennai)

Experience: 0–1 Year (Freshers with good communication are welcome)

Key Responsibilities:

• Identify and connect with potential clients through various channels (LinkedIn, email, calls, etc.)
• Generate leads and build a strong pipeline for sales
• Conduct client calls/meetings to understand their requirements and propose suitable services/solutions
• Coordinate with internal teams to align on client needs and solutions

Requirements:

• Excellent communication skills (written & verbal) in English
• Confident and proactive in handling client communication
• Strong interpersonal and persuasion skills

Responsibilities and duties

• Create content marketing campaigns to drive leads and subscribers Use SEO best practices to generate traffic to our site
• Regularly produce various content types, including email, social media posts, blogs, and white papers
• Actively manage and promote our blog, and pitch articles to relevant third-party platforms
• Edit content produced by other members of the team
• Analyze content marketing metrics and makes changes as needed
• Collaborate with other departments to create innovative content ideas

You will be a part of a full-stack creative team that is responsible for all aspects of the ongoing software development from the initial specification, through to developing, testing and launching.

• Strong knowledge of PHP, MySQL, JavaScript, jQuery, AJAX, HTML5, CSS3.

• Write clean , well-designed code

• Produce detailed specifications

• Troubleshoot, test and maintain the core product software and databases to ensure strong optimization and functionality

• Contribute in all phases of the development lifecycle

• Follow industry best practices

• Develop and deploy new features to facilitate related procedures and tools if necessary

• Proven software development experience in PHP

• Demonstrable knowledge of web technologies including HTML, CSS, JavaScript, AJAX

• Good knowledge of relational databases, version control tools and of developing RESTful web services

Primary Responsibilities

• Design, architect and develop advanced software solutions in a cross functional Agile team supporting multiple projects and initiatives
• Collaborate with product owners and/or the business on requirements definition, development of functional specifications, and design
• Collaborate on or lead development of technical design and specifications as required
• Code, test and document new applications as well as changes to existing system functionality and ensure successful completion
• Take on leadership roles as needed

Skills & Requirements

• Bachelor’s Degree required, preferably in Computer Science or related field
• 3+ years of software development experience using GoLang/Java programming language
• Experience with cloud technologies (AWS/Azure/GCP/Pivotal Cloud Foundry/any private cloud) and containerization is required
• Experience with a micro-services architecture is a plus
• Excellent communication, collaboration, reporting, analytical and problem solving skills
• Experience with PostgreSQL or other Relational Databases
• Test-driven development mindset and a focus on quality, scalability and performance
• Strong programming fundamentals and ability to produce high quality code
• Solid understanding of Agile (SCRUM) Development Process required

Desired skills:

• Bachelor’s degree or equivalent combination of education and experience in Computer Science.
• Ability to establish priorities, goals/objectives and timelines.
• Possess strong planning and time management skills.
• Demonstrated ability to delegate and oversee assignments to ensure successful and timely completion as well as to obtain the cooperation of others within and outside the unit. Works in a collaborative manner to achieve results.
• Ability to effectively present technical topics to internal groups with potentially varied levels of technical sophistication. Strong communicator with excellent ability to work in a team environment.

Preferred Experience:

• 2-3 years of industry experience in software development.
• Experience working with medical data
• Experience and familiarity working in development teams and team-based development practices including scrum/agile, code review, etc.
• Knowledge and experience working with NoSQL databases such as MongoDB, CouchDB, Raven DB, etc.
• Knowledge of RDBMS concepts and experience with Microsoft SQL Server, MySQL, etc.
• Knowledge and experience working with Node.js and related frameworks such as Express.js.
• Knowledge and experience working with web application frameworks such as Angular, AngularJS, or React and related frameworks such as Ionic.
• Familiarity with FHIR APIs and experience working with REST APIs.
• Experience working on full-stack projects.
• Familiarity with CI/CD pipelines