Technical AI Product Manager (Agentic AI)

Job Title: Customer Success Associate

Work Mode: Work From Office

Location: Gurugram, Haryana

Key Details

Shift: Rotational (Male & Female)

Salary: Up to ₹34,000 CTC

Qualification: Graduate / Undergraduate

Experience: Minimum 6 months of BPO Voice or Chat experience (BFSI or Customer Support experience preferred)

Required Skills:

• Excellent spoken and written English communication.
• No Mother Tongue Influence (MTI) or Regional Tongue Influence (RTI).
• Clear pronunciation and strong grammatical skills.
• For Chat Process: Typing speed of approximately 35 WPM with 95% accuracy.
• Ability to handle multiple chats efficiently.
• Strong customer handling and problem-solving abilities.

Roles and Responsibilities:

• Handle international customer queries through voice and chat channels.
• Provide accurate and complete information to customers.
• Resolve customer issues with end-to-end ownership.
• Maintain detailed records of customer interactions in CRM systems.
• Adhere to international quality, compliance, and data security standards.
• Ensure high levels of customer satisfaction and service excellence.

Ideal Candidate

What You'll Bring

• Experience: 6+ years building production backend systems in Node.js for B2C products at meaningful scale.

• System Design: This one matters a lot to us. You can reason clearly about scalability, reliability, and trade-offs under real constraints.

• Fundamentals: Strong grasp of API design, service-oriented architecture, data structures, algorithms, and clean code.

• Databases: Depth in SQL and/or NoSQL, data modeling, query optimization, and performance tuning.

• AI-Native: You already use LLMs and agentic approaches to maximize your own efficiency as an engineer.

• Mindset: You enjoy the pace and breadth of a small team, and you are happy picking up whatever moves the product forward.

The Junior Executive – Billing plays a supporting role in the Commercial Department, assisting in basic billing documentation, logsheet collation, cheque deposit coordination, and data upkeep. The role ensures foundational billing tasks are completed timely and helps maintain clean records to support the department’s overall monthly billing targets.

📚 Education & Skill Requirements

• Familiar with Excel, PDF editing, and scanning

• Basic knowledge of GST, billing terminology

• Good discipline in documentation and communication (English or Hindi)

________________________________________

🔧 Key Responsibilities

📑 Billing Support & Documentation

1. Assist in collecting data and log sheets from internal teams

2. Help prepare basic RA/proforma invoices as per format

3. Print, scan, and file billing copies (soft & hard copy)

4. Courier or hand over bills via office boys for submission

📋 Log sheet & Record Keeping

1. Update and maintain log sheet records in Excel

2. Help prepare deduction templates for operator and breakdown

3. Assist in preparing billing compliance folders and GRNs

🧾 Cheque Coordination & Deposit

1. Collect cheques from admin team or site

2. Ensure timely deposit in bank or handover to accounts team

3. Maintain daily tracker of cheque pickup/deposit

📊 Reporting & Follow-up

1. Submit daily task update on group by EOD

2. Report pending work or delays to Executive / Sr. Executive – Billing

3. Keep records ready for audit and HOD reviews

UX Designer (TPC)

What We Look for

The ideal candidate should demonstrate the ability to work with stakeholders to discover effective workflows, generate clean and artful design elements, and transform them into intuitive and functional interfaces with focus on accessibility and user centered design while bringing passion, empathy and expertise to every engagement.

Responsibilities

● Collaborate - Upholding CXD process, collaborating with product management and engineering to define and implement innovative solutions.

● Craft - Creating wireframes, storyboards, user flows, and process flows to effectively communicate interaction, design ideas and building application UI toolkits.

● Construct - Conceptualizing original ideas that bring simplicity and user friendliness to complex design roadblocks.

● Concentrate - Demonstrating attention to detail and problem-solving skills along with paying careful attention to staying on-brand.

● Convince - Presenting and articulating designs and key milestone deliverables to peers and executive level stakeholders.

Minimum Qualifications

● A well-curated online and/or print portfolio/case study demonstrating UX/UI design skills, curiosity, positive attitude and strong drive to learn from a fast paced environment.

● Proven UX/UI design experience for multiple platforms including desktop, mobile, tablet.

● Excellent visual design skills with sensitivity to user-system interaction. Additionally experience in data informed and customer centric approach to design is key.

● Solid experience in creating wireframes, prototype, storyboards, user flows, and process flows.

● Proficiency in simplifying complex information through end-to-end experiences designs while co-creating with all the senior designers for smooth implementation.

● Up-to-date with the latest UI trends, tools, techniques, and technologies and their role in a commercial environment

● 4-7 years of relevant experience with a B. DeS/M. DeS in Visual Design, Human-Computer Interaction, Interaction Design, or related is an advantage.

● General understanding of the front-end development process, including HTML and CSS.

● Ability to speak fluent English is a must. Demonstrable proficiency in presenting your designs and selling your solutions to various stakeholders through clear communication is key.

Required Skills:

• ASP.NET, C# .NET, SQL, Web API
• jQuery, JavaScript

Your day-to-day responsibilities include:

• Technically lead a team of 6-8 .NET developers
• Understands the requirement assigned for the development
• Performs the unit testing 
• Resolves bugs assigned, withing SLA time.
• Perform day to day activities of agile methodology
• Leads Daily Huddle & Scrum meeting.
• Takes responsility of CR developmet with all tasks included for it.
• Should perform code review whenever required

• 10 years of experience in preparing, reviewing, revising, ​and maintaining technical documents.
• Must have 10 years of experience in software documentation.
• Excellent in written and communication skills in English.
• Experience in reviewing the user interface (UI), partner with UX designers to suggest ways to make the UI intuitive, and provide content that can be embedded in the UI.
• Experience in performing independent research to understand a product and the needs of customers and stakeholders.
• Experience in using tools like Microsoft Office.
• Experience writing/editing troubleshooting, procedural, and reference information.
• Understands software terminology and has basic knowledge of working with software development teams.
• Experience working in an agile environment.
• Ability to quickly learn and evaluate new technologies and work effectively in a fast-paced, dynamic environment

we have Job Openings for Java Developers who are willing to work in-house for our Office.  It would be fine if you can refer us suitable candidates who can join immediately.

Number of Positions: 2

One Senior level - min 4 years’ experience.

One Junior level - min 2 years’ experience

Find below the job requirements.

• Excellent knowledge and hands on experience on Angular 5, Angular Material, Typescript, Bootstrap 3 
• Hands on experience in front end libraries (e.g. HTML5/ CSS, JavaScript, XML, jQuery)
• Hands on experience in REST web services and Java 8 concepts
• Expertise in REST Services to interact with the Web Services and retrieve data. Design, code, test, debug, document and maintains high complex computer programs.
• Hands on experience in Java, Spring 4 and Spring boot 2 or above
• Familiarity with common data stacks
• Ability to solve the day to day coding challenge and understand best coding practices
• Familiarity with databases (e.g. MySQL, MongoDB)
• Hands on experience in handling web servers (e.g. Apache Tomcat) and UI/UX design
• Knowledge about deployment tools such as Jenkins, Azure
• Hands on experience in Source management tools like Git, Gitlab, SVN
• Good team player, self-starter
• Experienced in Onsite-offshore support model.
• Excellent communication and teamwork skills
• Great attention to detail
• Organizational skills and An analytical mind

The ideal candidate is a highly resourceful and innovative developer with extensive experience in the Laravel framework. We use GIT for version control and the candidate must have experience in working in a team environment using tools like Github, Gitlab, etc. 

• Perform a mix of maintenance, enhancements, and new development as required.
• Work cross-functionally to convert business needs into technical specifications.
• Help with database and backend architecture. 
• Create API endpoints

Required Qualifications:

• 2+ years of experience in web development and software design
• Expertise in Laravel Framework, and MySQL databases.
• Working knowledge of GIT and Github.
• Experience with creating REST-based API endpoints