Technical Lead Salesforce

Job Summary:

We are looking for a highly motivated and skilled Service Desk Analyst with expertise in call handling and ticket management. The ideal candidate should possess strong troubleshooting skills, experience with ITSM tools, and familiarity with US customer support in a 24x7 operational environment. Retail domain knowledge and certifications such as ITIL, Google, or AWS will be an added advantage.

Key Responsibilities:

• Handle inbound calls and manage IT service requests and incidents efficiently

• Create, update, and resolve tickets using tools such as ServiceNow, BMC Remedy, etc.

• Provide support for client environments including AVDI, Citrix, and Windows-based systems

• Perform basic Windows OS and network connectivity troubleshooting

• Update and maintain Knowledge Base (KB) articles

• Ensure shift adherence and active participation in shift handovers and team huddles

• Collaborate with cross-functional teams for issue resolution

• Support retail technologies such as POS systems, pin pads, MDM, and virtual interfaces

• Maintain high levels of customer satisfaction through professional communication and timely resolution

Required Skills:

• Proven experience in a service desk/call center role handling US customers

• Hands-on experience with ITSM tools like ServiceNow, BMC Remedy

• Familiarity with Citrix, AVDI, and Windows troubleshooting

• Basic understanding of network connectivity (LAN/Wi-Fi/IP-related issues)

• Excellent verbal and written communication skills

• Ability to work in a night shift and rotational 24x7 schedule

• Strong team collaboration and time management skills

• 1-5 years of experience in Java Development.
• Very good with DSA - Java programming.
• Hands-on experience in working with REST APIs & Web Services.
• Good Database design skills - SQL
• Write well-designed, testable, efficient code.
• Contribute to all phases of the development lifecycle.

Work Location : Bangalore

Work mode : Work from office.

Main tasks

• Development and maintenance of Innovative Radio Monitoring software
• Contribution of your development experience in all phases from Conception to Rollout
• Work within the framework of CI/CD and DevOps for constant real-work capability
• Collaboration in an Agile and Cross-functional team

Qualification Profile

• Completed studies or training in the field of Computer science or Software Engineering or comparable qualification
• Knowledge and 3+ years of experience in programming with C# and modern frameworks like .NET
• Passion and fun for software development in a self-organized manner
• Knowledge of Microservices and distributed systems
• Strong interpersonal skills, including a cooperation and team-based focus, experience in liaising between PMs, BAs, and testers
• Ability to communicate with both technical and non-technical people
• Practical experience with Jenkins, Kubernetes, and Docker is an advantage

Responsibilities: 

● Communicate with clients to get a clear view on their hiring needs and

organisational goals.

● Research into clients' companies. 

● Research into competitors and market place. 

● Define job description and document specifications and guide the team to deliver

the potential candidates. 

● Identify prospective candidates using a variety of channels. 

● Create a candidate persona for each open position. 

● Conduct confidential interviews and coordinations with the required panels. 

● Follow-up references and check credits. 

● Present shortlisted candidates. 

● Present detailed candidate profile summaries. 

● Build long-term client relationships. 

● Research and develop recruiting leads.

● Develop a sustainable candidate lead strategy. 

● Advise clients on best recruiting practices. 

Qualifications: 

● 5+ years of experience in recruiting and relevant years of experience in the

handling Team. 

● Excellent understanding of recruitment processes. 

● Proficiency in using applicant tracking systems (ATS). 

● Understanding of Recruitment Marketing software is a plus. 

● Good knowledge of candidates selection methods. 

● Good understanding of Employer Branding strategies. 

● Experience with candidate sourcing tools and methods. 

● Critical thinker and problem-solving skills. 

● Excellent interpersonal, presentation and communication skills. 

● Time-management skills and on-time result driven

Key aspects of this role:

• Develop, deploy, customize and integrate Microsoft Dynamics CRM
• Customize and create CRM entities
• Provide technical expertise for the Dynamics CRM and Microsoft development technologies and environments
• Participate in all phases of System Development Life Cycle
• Designing of the Product as per the requirement
• Implement data migration and integration using Dynamics CRM tools
• Follow development best practices and document required technical artifacts related to the project
• Supporting in the implementation of the Project through Training & other means

• Achieving Stretched Targets In A Result-Focused Environment.
• Making Powerful Sales Presentations Resulting In High Conversion Ratio.
• Handling Objections And Resolving Member/ Customer Conflicts By Constantly Connecting With Them Through Member Meetings.
• Maintaining Strong Client Relationship And High Level Of Customer Service.
• Preparing Pre-Sales Proposals For Prospective Clients.
• Identifying Potential Customers And New Business Opportunities Within And Outside The Venue.
• Keeping Abreast With The Organization's Products And Services.
• Maintaining Consistent Average Productivity.
• Provide Necessary Support In Booking First Time Holiday For New Members And Generate Quality Referrals From Them.
• Qualifications -1 To 5 Years' Quota Carrying Sales Experience
• Experience And Working Knowledge Of CRM Systems
• Demonstrable Track Record Of Over-Achieving Quota
• Strong Written And Verbal Communication Skills

As Java Developer at BRIDGEi2i, you will participate in design, development and implementation of architectural deliverables of custom projects and products of BRIDGEi2i in Business Intelligence Applications. The role includes working closely with lead, testers, customers, project managers, designers. 

You are expected to develop prototypes of the system design and work with lead, frontend developers, testers and project managers as appropriate throughout development cycle. You may work on multiple projects and products. You will contribute as a fully seasoned/proficient technical resource; providing tech knowledge and capabilities as team member and individual contributor.

Requirements:

• 4+ years of experience in core Java/J2EE
• Strong knowledge of one of the web application framework such as Spring 4, Hibernate
• Good knowledge of relation database, SQL and ORM 
• Possess good knowledge of object-oriented design and data structure
• Knowledge of web services (Restful) is preferred
• Knowledge of UI frameworks is an added advantage (AngularJS 2.0/4.0, Java script, HTML, CSS, JQuery, React JS) 
• Curiosity and attention to detail 
• Adaptable to changing technology and restrictions, design challenges, deadlines, and project requirements 

Experience

• Should have 4+ Years of experience in Software Development.