Technical Delivery Manager

Company: Kredit Venture

About the company:

KreditVenture is seeking a Technical Product Manager to lead the development, strategy, and

execution of our SaaS applications built on top of Loan Origination Systems and Lending Platforms.

This role requires a strong technical background, a product ownership mindset, and the ability to

drive execution through both in-house teams and outsourced vendors. The ideal candidate will play

a key role in aligning business goals with technical implementation, ensuring a scalable, secure,

and user-centric platform.

Job Description

Job Title: Senior Manager / AVP / DVP – Technical Product Manager

Location: Mumbai (Ghatkopar West)

Compensation: Upto 25 LPA

Experience: 7-8 years (Designation will be based on experience)

Qualification: 

- Bachelor’s degree in Computer Science, Engineering, or a related field.

- An MBA is a plus.

 Roles and Responsibilities

Technology Leadership:

• Lead SaaS Platform Development – Strong expertise in full-stack development (Java, Python, MERN stack) and cloud-based architectures.
• API & Workflow Design – Drive microservices-based REST API development and implement business process automation.
• Third-Party Integrations – Enable seamless API integrations with external service providers.
• Code Quality & Best Practices – Ensure code quality, security, and performance optimization through structured audits.

Vendor & Delivery Management:

• Outsourced Vendor Oversight – Manage and collaborate with external development partners, ensuring high-quality and timely delivery.
• Delivery Governance – Define SLAs, monitor vendor performance, and proactively escalate risks.
• Quality Assurance – Ensure vendor deliverables align with product standards and integrate smoothly with internal development.

Collaboration & Stakeholder Engagement:

• Customer Insights & Feedback – Conduct user research and feedback sessions to enhance platform capabilities.
• Product Demos & GTM Support – Showcase platform features to potential clients and support sales & business development initiatives.

Platform Development & Compliance:

• Component Libraries & Workflow Automation – Develop reusable UI components and enable no-code/low-code business workflows.
• Security & Compliance – Ensure adherence to data protection, authentication, and regulatory standards (e.g., GDPR, PCI-DSS).
• Performance Monitoring & Analytics – Define KPIs and drive continuous performance optimization.

• Excellent IT skills, especially with design and photo-editing software.
• Using programming skills to build pages and applications.
• Exceptional creativity and innovation.
• Creating posts, pages, and applications to attract customers.
• Producing content to be posted online.
• Professional approach to time, costs and deadlines.

We are seeking a highly skilled and innovative 3+ years of experienced Generative AI Engineer to join our dynamic team. As a Generative AI Engineer, you will play a key role in developing cutting-edge algorithms and models to create generative solutions that push the boundaries of artificial intelligence.

Key Responsibilities

1. Design, develop, and implement cutting-edge computer vision algorithms, encompassing areas such as image processing, object detection, and segmentation.
2. Leverage Generative Adversarial Network (GAN) models to synthesize novel data and enhance the quality of existing datasets.
3. Engage in collaborative efforts with cross-functional teams to seamlessly integrate AI-driven solutions into our product portfolio.
4. Spearhead initiatives to refine and optimize model architectures, ensuring top-tier performance and efficiency.
5. Stay at the forefront of AI and computer vision advancements, ensuring our solutions are consistently state-of-the-art.
6. Provide mentorship to budding data scientists, promoting a cohesive, inclusive, and knowledge-sharing team culture.

Qualifications:

1. A minimum of 3 years of specialized experience in computer vision, with a focus on deep learning. Proficiency in neural architectures such as CNNs, RNNs, Encoder-Decoders, and generative models including GANs and GPT is essential.
2. Demonstrated expertise in crafting, fine-tuning, and deploying AI models for real-world applications.
3. Mastery in programming languages, notably Python, and familiarity with deep learning frameworks such as TensorFlow and PyTorch. Experience with image processing libraries like OpenCV and Pillow is a plus.
4. Exceptional analytical and problem-solving prowess, complemented by meticulous attention to detail.
5. Stellar communication and presentation abilities, with a knack for distilling intricate technical data into clear, actionable business insights.

Preferred Skills:

1. Hands-on experience with cloud platforms, especially AWS, and adeptness with container orchestration tools like Docker and Kubernetes.
2. Proficiency in version control utilities, particularly Git and GitHub.
3. Prior contributions to the AI research community, such as publications or significant community involvement, will be highly regarded.
4. Acquaintance with agile development practices.
5. A compelling portfolio showcasing a range of projects in computer vision and image segmentation is desirable

Opportunity

As a Technical Support Specialist, you will provide the highest level of support to every customer, through every interaction. You will work closely with other teams (onboarding, customer success, and engineering) to ensure that customer accounts have the technical support necessary to be set up for success. You will manage and troubleshoot third-party integrations, build and use technology resources for the Customer Experience and Solutions team, and act as an escalation point for the rest of the team.

We’re looking for someone who is highly-motivated and detail-oriented. You’re also passionate about people as much as you are about getting your work done. You have a natural fluidity and thoughtfulness to your written and verbal communication with customers. On top of that, you’re incredibly organized, handling multiple responsibilities at the same time without letting a single ball drop. 

Our perfect team member has a customer-first attitude with a strong sense of empathy. More importantly, you have a natural curiosity and aptitude for technology and can quickly learn how to use new tools.

Past experience in technical customer support (email, phone, chat or live) is definitely a plus. If this sounds like you, we’d love to hear from you!

Responsibilities

• You will be the face of QDC, handling inbound interactions through (chat, email, phone and remote session)
• Learn to triage incoming customer inquiries and the process of escalating them by working with various team members to resolve and close tickets in pre-defined SLA.
• Reproduce customer issues and log tickets to be solved by the engineering team.
• Guide users on product features and train them to use it effectively.
• Build and maintain the resources required for technical support. (Walkthrough, set up guides, help tutorials, emails, and video tutorials)
• Take handover from the onboarding team by understanding customers' persona, their pain points, and expectation. 
• Rigorously measure support SLA & metrics and improve it continuously.
• Maintain regular communications with customers about new feature developments and enhancements to the product. 
• Consistently gain product knowledge and work towards improvements on internal processes by identifying the existing bottlenecks.

What you can expect in the next 12 months

Within 1 month

• You should have acquired a good knowledge of the laundry domain, QDC product, and process that we follow.
• Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other.
• You should have gone through at least 3 onboarding and sales experience in the buddy system.
• You should have spent a day at the laundry store to get live hands-on experience.
• You should be able to configure SMS API’s for national and international clients.
• Learn how to access and use all internal tools, including Google Apps, Zoho Desk, JIRA, Sales-IQ, CRM and reverse-shadow in each tool. 
• Shadow other Customer Support Representatives (CSRs) handling inbound interactions, gaining an understanding of common customer inquiries as well as our processes for resolution; demonstrate understanding by completing simple tickets with a CSR shadowing you. 

Within 3 months

• Independently handle hardware integration and support. 
• Become QDC expert through training and customer interaction, building a solid understanding of each feature and best practices for how to use them; handle 80% of all inbound Technical Support interactions without assistance through resolution or escalation; be able to provide creative solutions to users.

Within 6 months

• Maintain a level of customer satisfaction (we measure through CSAT scores) equal to or greater than the overall team average; help maintain all service and support content including process documentation, videos, email macros, training manuals and help articles.

Within 12 months

• Help interview, onboard and train incoming team members.
• Proactively identify, pilot and implement ways to increase efficiency in Technical Support processes; assess results and refine.

What an ideal candidate looks like?

• At least 2+ years of work experience in a customer-facing role such as Customer Support, Account Management, Sales, Corporate Training, etc. 
• Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
• Ability to understand a software product and its nuances very well.
• Experience managing customer interactions effectively.
• Previous B2B SaaS and enterprise software experience.
• Excellent written and verbal communication skills.
• Ready to work in US Shift in the future when required.

What are we looking for?

Attitude

Skills

• Empathy
• Positive Attitude
• Patience
• Organized
• Process Driven
• Coachable
• Metrics Driven
• Attentive and Listening Skills
• Ability to explain in uncomplicated/ simple language

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in 

• Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
• Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
• Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

• 3 Billion garments processed through QDC Dry Cleaning Cloud
• 47 countries
• 1000+ Paid subscribers
• 5000+ Users
• All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

• Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
• Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
• Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
• Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.

AppItSimple Infotek is a leading software development company that specializes in providing innovative and customized software solutions to businesses of all sizes. With a team of experienced developers, designers and project managers, we help organizations to transform their ideas into successful digital products. Our focus is on delivering high-quality, scalable, and secure solutions that meet the unique needs of each client. Whether you're looking for a custom web application, mobile app, or cloud-based solution, AppItSimple Infotek is your partner for success.

URL : https://appitsimple.com/

Product : SoftwareSuggest : https://www.softwaresuggest.com/

SoftwareSuggest is a comprehensive software directory that helps businesses discover the right tools to achieve their goals. Our platform provides a vast collection of software solutions across various categories, including project management, marketing, customer service, and more.

With our expert reviews and user ratings, finding the right software has never been easier. Our goal is to simplify the software selection process by providing a one-stop-shop for businesses to find and compare software solutions, saving time and effort in the process.

Whether you're a small business or a large enterprise, SoftwareSuggest is your trusted guide to finding the software that's right for you.

Job Responsibilities

-Create and execute the brand strategy for the company. This involves developing a clear understanding of the company's mission, target audience, and brand positioning.

-Responsible for managing the visual identity of the brand, developing and maintaining brand guidelines, overseeing the design of marketing materials, and ensuring consistency across all communications.

-Responsible for conducting market research to understand consumer behavior and trends, as well as to identify opportunities to enhance the brand's reputation.

- Working closely with internal teams, including marketing, advertising, and product development teams, to ensure that the brand strategy is aligned with the company's overall goals.

-Developing marketing campaigns that effectively communicate the brand's message to the target audience.

-Tracking and analyzing the effectiveness of marketing campaigns and brand strategy through monitoring consumer engagement, tracking brand awareness, and measuring the return on investment of marketing initiatives

-Building relationships with key stakeholders, such as media outlets and influencers, to enhance the brand's reputation and increase brand visibility.

Requirements

-Creative mindset to come up with innovative ideas for branding and marketing campaigns.

- Ability to think strategically and develop comprehensive branding strategies that align with the company's overall goals and values.

- Strong understanding of marketing principles and techniques to develop effective marketing campaigns and measure their success.

- Excellent communication skills to effectively communicate with various stakeholders, including cross-functional teams, vendors, and customers.

-Analytical skills to analyze market data, consumer behavior, and marketing trends to develop effective branding strategies.

-Ability to manage multiple projects simultaneously and prioritize tasks to meet deadlines.

-Detail orientation to ensure that the brand messaging and visuals are consistent across all marketing channels.

- Adaptable to changing market trends and consumer behavior to adjust branding strategies as needed.

-Knowledge of Event and exhibition handling.

• Collaborate with Dev, QA and Data Science teams on environment maintenance, monitoring (ELK, Prometheus or equivalent), deployments and diagnostics
• Administer a hybrid datacenter, including AWS and EC2 cloud assets
• Administer, automate and troubleshoot container based solutions deployed on AWS ECS
• Be able to troubleshoot problems and provide feedback to engineering on issues
• Automate deployment (Ansible, Python), build (Git, Maven. Make, or equivalent) and integration (Jenkins, Nexus) processes
• Learn and administer technologies such as ELK, Hadoop etc.
• A self-starter and enthusiasm to learn and pick up new technologies in a fast-paced environment.

Need to have

• Hands-on Experience in Cloud based DevOps
• Experience working in AWS (EC2, S3, CloudFront, ECR, ECS etc)
• Experience with any programming language.
• Experience using Ansible, Docker, Jenkins, Kubernetes
• Experience in Python.
• Should be very comfortable working in Linux/Unix environment.
• Exposure to Shell Scripting.
• Solid troubleshooting skills

Roles and Responsibilities:

• Understand product requirements and be able to quickly turn around a functional prototype for internal review and further refinement.
• We are currently using MERN & Flutter technology for our product. You should be acquainted to this tech stack or should be able to grasp immediately.
• Develop API based architecture in order to ensure the business growth and integrational capabilities of product.
• Designing and developing REST APIs using MongoDB with its Security compositions
• Develop the Mobile UI / Back-end features using Flutter / Dart programming language.
• Creating and configuring EC2 instances and securing a connection with MongoDB Cloud database
• Should be adapt to version control systems like GIT / GITHUB

We are looking for a Full Stack Developer, to be a core member of our Engineering Team, who is a great problem solver, can learn quickly, and communicate clearly. You like to work in a fast-paced environment, want to own the work, get recognized for it and therefore startup environment excites you.

Responsibilities

• Work on end to end website development including frontend, backend and deployment. Build useful and handy tools in field of Admissions and consultancy
• Work on the core platform for Higher Education Aspirants with respect to admissions, resume building, interview experiences and application for B-Schools
• Build efficient, testable, and reusable modules and components
• REST API development for integration with frontend web components which would be easy to manage and scale
• Accurately understand and translate business and user needs into functional backend or frontend code to build robust features
• Participate in a culture of code reviews, writing tech specs, and collaborating closely with other people
• Writing standalone services with business logic to support automation workflows and integrations
• Support Marketing and Operations team with small tools, scripts or automations across multiple tools

Criteria

Hunger for learning and getting out of comfort zone to build amazing web applications & websites would be enough. Otherwise

• Basic understanding of backend, database and Server technologies
• Knowledge of Frontend technologies (HTML, CSS, JS, ReactJS, VueJS)
• Knowledge of atleast one Backend technologies (NodeJS, Python, ROR, GoLang etc)
• Understanding and knowledge of Database technologies (MySQL, MongoDB)
• Clear understanding of RESTful API development standards.
• Creating database schemas that represent and support business processes. Integration of multiple data sources and databases into one system.

About Company

MBA & Beyond is a global admission consulting startup for applicants who dare to question their purpose with a global MBA. We help purpose-driven applicants make it to the top business schools.

Office Location: Goregaon Mumbai

Position description:

4+ years of experience in database development.

Primary Responsibilities:

• Understand requirements from front end applications developers
• Write advanced queries, stored procedures, cursors, functions & triggers
• Conduct code reviews
• Work with high-traffic application servers
• Complete understanding of various DB like Postgresql, Mongo DB, MySQL 
• Ability to identify root cause and mitigate issues
• Ability to lead a team of DB developers

Required Skills:

Mandatory: Passionate about sports, Problem solving, Team player, Target & Result oriented, Strong communication skills

Functional: Oracle SQL, PostgreSQL Development - TSQL, Advance Queries, Query Optimization, Stored Procedures, Triggers & Cursors, Database Design, Indexes, Joins, ETL tools like SSAS, SSIS, High Data Volume Processing, DB Backup/Recovery.