Technical Customer Success Manager

Marmeto is a Commerce Transformation Company helping brands build the infrastructure they need to scale, securely, sustainably, and without compromise. Our strength lies in designing systems that aren’t just built to launch, but built to last — flexible, fast, and future-ready. Whether it's solving tech, enabling smoother integrations, or supporting global rollouts, we act as an embedded tech partner that got you covered. And for a reason we are also the First Shopify Premier Partner in India. “Read about us before applying—it’ll help you make an informed decision about joining our journey.”

Marmeto’s Values

● Trust

● Create Impact

● Empathy

● Innovate to simplify not to complicate

● Do what is right, not what is asked for.

Marmeto’s Mission

Enabling Commerce with scalable and innovative tech solutions.

Working at Marmeto

● Collaborative Culture: Trust, empathy, and impact at our core.

● Open Communication: Transparency and teamwork drive us.

● Growth-Oriented: Learn, grow, and progress with hands-on experience.

● Recognition & Rewards: Competitive pay and well-being-focused benefits.

● Flexibility: Balanced work-life with adaptable arrangements.

● Purposeful Work: Empowering e-commerce through transformative tech.

What’s Waiting for You at Marmeto

Job Title: Finance Executive And Planner

Employment Type: Full - Time

Department: Finance

Your Role in the Bigger Picture:

The Finance Executive and Planner plays a pivotal role in shaping and executing the company's financial strategy. This position is responsible for developing and overseeing financial plans, conducting in-depth analysis, and providing strategic insights to support the company's growth and financial stability. The Finance Executive and Planner will collaborate with senior management to create robust financial models, manage budgeting and forecasting processes, and ensure accurate financial reporting and compliance. This role requires a proactive leader with strong analytical skills, a strategic mindset, and the ability to communicate complex financial information effectively.

What You’ll Own at Marmeto:

● Manage day-to-day financial operations including billing, invoicing, and vendor payments

● Maintain accurate financial records and ensure timely reconciliation

● Assist in budget preparation, tracking, and variance analysis

● Generate monthly and quarterly financial reports for internal review

● Support statutory compliance including GST, TDS, and audit processes

● Coordinate with external accountants and auditors as needed

● Contribute to financial planning, forecasting, and strategy discussions

Job Location : Bengaluru

Years of Experience: 1 to 3 Years

What We’re Looking for in You

1. Qualifications: Bachelor’s degree in Finance, Accounting, Economics, or a related field; MBA or CPA preferred.

2. Certifications: NA 3.

The Experience That Sets You Apart:

Financial Planning and Analysis:

● Develop and implement comprehensive financial plans. '

● Prepare detailed financial forecasts and reports, including variance analysis.

● Analyze financial data to identify trends, patterns, and insights for strategic decision-making.

Strategic Financial Management:

● Collaborate with senior management to define financial goals and develop strategies to achieve them.

● Evaluate financial performance and provide actionable insights to support business strategy.

● Conduct scenario analysis and assess the financial impact of business decisions.

Reporting and Compliance:

● Ensure accurate and timely financial reporting to stakeholders, including monthly, quarterly, and annual reports.

● Ensure compliance with financial regulations and standards.

● Coordinate with external auditors for financial audits and address any findings or recommendations.

4. Your Subject Matter Expertise:

● Strong understanding of financial modeling, budgeting, and forecasting techniques.

● Excellent analytical, problem-solving, and decision-making skills.

● Proficiency in financial software and tools ( Tally , Excel , Google sheet).

● Strong communication and presentation skills, with the ability to convey complex financial information clearly.

5. What Sets You Apart Beyond Your Subject Matter Skills:

● Attention to detail — ensures accuracy in every financial entry

● Analytical thinking — interprets data to support sound decisions

● Confidentiality — handles sensitive financial information with integrity ● Time management — meets tight deadlines with consistency

● Problem-solving mindset — addresses discrepancies with clarity

● Effective communication — shares financial insights clearly with teams

● Organized and reliable — manages multiple tasks and reports seamlessly 

Meet Your Team

At Marmeto, you won’t just push code — you’ll push boundaries, shaping products and services used by thousands.You’ll be trusted with real ownership, surrounded by people who challenge you and cheer for you.If you crave impact, growth, and a place where your work truly matters — welcome home.

Life at Marmeto

“Where collaboration fuels success , every voice is valued , and your journey thrives”.

Discover More About Us On Our Website: https://marmeto.com.

JOB DESCRIPTION

Job Title

Sales Coordinator

Department

Sales

1.  Job PURPOSE:

Planning, developing, implementing and managing the overall sales strategy. This position reports to the Sales Manager

2.  ROLES & RESPONSIBILITIES:

l  Understand the business and the potential                                                 

l Analyzing market and sales information                                                       

l Identification of prospective clients.                                                               

l Set up a Brand identification strategy and execution plan                                                  

l Research competitive products by identifying and evaluating product characteristics, market share, pricing, and maintaining research databases.

l Set and track sales targets for team                                                  

l Suggest and implement improvements in the sales administration process            

l Coordinate department projects to meet deadlines                                                              

l Use customer feedback to generate ideas about new features or products              

l Research and discover methods to increase customer engagement                             

l Ensure sales, finance and legal policies and procedures are met                                    

l Liaise with Marketing and Product Development departments to ensure brand consistency and increase sales                                                                                     

3.  EXPERIENCE REQUIRED:

Overall :   4 - 6 yrs

4.  TECHNICAL SKILLS:

l The candidate should have experience in the preparation and execution of a sales strategy.

l In depth Understanding of sales process

l Sales Matrix

l B2B Product Sales experience is mandatory

l Experience in Salesforce and or other CRM tool

l Client Engagement

l Campaign management and active followup experience is must.

l Sales Techniques                      

5. ABILTY

l Excellent Communication Skills                                                          

l Conceptual Skill                                              

l Analytical Ability                                                          

l Solution Oriented                                                         

l Ownership of tasks

6. EDUCATIONAL QUALIFICATION:

Preference: MBA –Marketing ( tier 1 or 2 college)

                      BA, B.Com, BBM, Non tech is preferred

Age: between 28 to 32 Years

As a Senior Sales Development Representative (SDR) at jhana.ai, you will play a pivotal role in identifying, prospecting, and engaging with our ideal customer profiles (ICPs) to set up high-quality meetings and contribute to jhana.ai's growth. This role requires expertise in SaaS sales, ICP evaluation, and strategic prospecting. You will have the opportunity to define and refine SDR processes, mentor team members, and help scale the SDR team as demand grows. This position involves regular client interaction, both virtually and in-person, and requires travel. If you bring a strong foundation in SaaS sales, extensive SDR experience, and a knack for building scalable processes, we’d love to meet you!

The day-to-day

Lead Generation and Prospecting

● Conduct targeted outreach to engage ideal prospects within the legal and tech sectors.

● Qualify potential clients based on established ICP criteria and set up meetings with high-potential leads for the sales team.

● Use multi-channel outreach (emails, calls, social media) to build a pipeline of qualified meetings.

ICP Evaluation and Process Optimization

● Work closely with sales leadership to refine and enhance ICP criteria based on customer insights and market feedback.

● Develop effective messaging and outreach strategies tailored to each ICP.

Process Development and Team Expansion

● Design and implement scalable workflows and processes for the SDR team, ensuring productivity and effectiveness.

● Coach, mentor, and support team members, driving best practices and continuous improvement.

● Partner with sales leadership to assess team needs and support expansion efforts as the business grows.

Metrics and Performance Analysis

● Track SDR KPIs and performance metrics, analyzing results to inform strategic adjustments.

● Leverage data-driven insights to optimize conversion rates and increase pipeline effectiveness.

Qualifications & Skills

● Experience: 3-7 years as an SDR, ideally in a SaaS environment, with a proven record of meeting or exceeding lead generation and meeting setup targets.

● Strategic Prospecting: Advanced skills in identifying high-potential leads through various channels, including LinkedIn, industry publications, events, and specialized data sources.

● Communication and Persuasion: Excellent verbal and written communication skills, able to convey complex ideas clearly and persuasively to different personas.

● High Emotional Intelligence (EQ): Skilled in handling objections, building rapport, and adapting communication to match customer needs and personalities.

● Process Design and Optimization: Experienced in setting up, documenting, and continuously improving SDR workflows and creating playbooks for lead qualification and handoff.

● Time Management and Organization: Strong organizational skills, with the ability to manage multiple tasks and prioritize effectively based on business impact.

● Data-Driven Decision Making: Proficiency in tracking, analyzing, and leveraging SDR metrics (e.g., conversion rates, response rates) to fine-tune strategies and drive results.

In this role, you'll:

• Manage our SaaS web app, ensuring its roadmap, quality of performance, reliability, and security 💻
• Engage directly with customers to understand their needs and translate feedback into actionable engineering tasks 🗣️📝
• Collaborate with our sales and marketing teams, providing engineering updates and insights to support their efforts 🤝📈
• Oversee technical documentation to enhance visibility and communication within the organization 📚👀

We're seeking a tech-savvy leader with a strong software engineering background and experience managing agile teams. You'll drive our technical strategy, ensure our product roadmap stays on track, and foster a culture of continuous innovation. 🚀

Customer service and care of the customers

• By entering customer data in to the data base
• By updating customer information
• By handling customer telephone calls and making required activities
• By actively preventing terminations of contracts and reduce of purchased services
• By handling customer feedback and making required activities
• By making customer satisfaction surveys
• By follow up of first delivery to new customer
• By follow up of contract termination and final invoicing
• By making invoicing to customers
• By printing of delivery lists
• By archive of customer documents

• Extensive knowledge of linux kernel internals.
• Good knowledge of C programming language.
• Familiarity with any processor architecture, virtualization, storage and network management.
• Strong experience in debugging linux kernel mode
• Debugging experience across hardware and platform firmware.

• Previous experience leading outsourced engineering teams required
• Previous experience working with US leadership team, US customers and US-based vendors and service providers
• Understanding of full-stack .NET is a must
• Experience with Angular front-end frameworks and tools
• Experience with database systems and data modeling (RDBMS, SQL, NoSQL)
• Experience with designing and building integrations using REST and SOAP web services.
• Experience with test-driven development.

• Experience with micro-service architecture, Docker, and Azure preferred 
• Experience with Machine Learning modeling, training and algorithm development preferred 
• Experience with data labeling to be used for machine learning purposes 
• SOC 1/2/3 and other attestation engagements 
• Cybersecurity Risk and Gap Assessments 
• Knowledge of vulnerability assessment and penetration testing technologies, as well as incident response, host and network forensic technologies 

• 12+ years of industry experience 
• 7+ years in Software Development 
• Experience with Vendor Management, Stakeholder management 
• Experience managing distributed team (Off-shore/on-shore model) 
• Excellent Delivery management skills 
• Excellent communication and problem-solving skills 

• Expertise in test planning and test strategy design for various types of testing - integration testing, functional testing, system testing and regression.

• Ability to quickly learn the functional aspects of the project & be the quality gatekeeper for the code release.

• Experience in testing the developed UI pages against the UX design to ensure the experience is realised. 

• Experience in creating knowledge artifacts and authoring guides for end-users

• Experience in creating test scenarios, test cases, traceability

• Hands-on experience with JIRA, WIKI, or Zephyr applications

• Understanding and working knowledge in Scrum Methodology

• Experience in Web,mobile, cross browser and device testing.

• Experience in Automation testing with Java and Selenium

• experience in frameworks like TestNG and Cucumber