Job Title: Technical Customer Success Manager
Location: Hybrid
Experience: 2-3 Years
Education: B.Tech (or equivalent technical degree)
About the Role:
We are looking for a Technical Customer Success Manager who can combine strong technical expertise with excellent relationship-building skills. The ideal candidate will ensure our customers achieve maximum value from our solutions, reduce churn, and identify opportunities for expansion. You'll work closely with both customers and internal teams to deliver seamless onboarding, provide technical guidance, and drive long-term customer success.
Key Responsibilities:
• Serve as the primary technical point of contact for assigned customers.
• Drive smooth onboarding and product implementation for new clients.
• Understand customer requirements and map them effectively to product features.
• Provide technical support and troubleshooting while ensuring quick resolution of issues.
• Build and maintain strong, trust-based relationships with customer stakeholders.
• Conduct regular health checks and business reviews to ensure customer satisfaction.
• Work closely with Product and Engineering teams to convey customer feedback.
• Proactively identify upsell/cross-sell opportunities and collaborate with sales teams.
• Monitor customer adoption, usage, and engagement metrics to ensure long-term retention.
• Create and share documentation, FAQs, and best practices to enable customers.
Required Qualifications & Skills:
• B.Tech (Engineering) graduate with 2-3 years of experience in Customer Success / Technical Support / Pre-Sales / Implementation.
• Strong technical acumen with the ability to understand software products, APIs, integrations, and workflows.
• Excellent problem-solving and troubleshooting skills.
• Outstanding communication and relationship-building abilities.
• Ability to manage multiple customer accounts simultaneously with attention to detail.
• Familiarity with Customer Success tools (e.g., HubSpot, Gainsight, Salesforce, or similar) is a plus.
• Proactive mindset with a focus on delivering customer outcomes and reducing churn.
What We Offer:
• Opportunity to work in a fast-growing, customer-centric company.
• Exposure to both technical and customer-facing responsibilities.
• Collaborative work environment with growth opportunities.
• Competitive salary and performance-based incentives.
Shubham Vishwakarma
Full Stack Developer - Averlon
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.NETIntroduction
We are seeking a highly skilled and experienced .Net Developer with 6+ years of expertise in .Net technologies, Azure Cloud Services, and Azure DevOps. The ideal candidate should be hands-on with coding, cloud services, and client-facing responsibilities. Strong communication, leadership, and problem-solving abilities are essential for this role.
Key Responsibilities
- Develop, enhance, document, and maintain application features using .Net Core 5/6+, C#, REST API, T-SQL, AngularJS/React JS.
- Provide application support and manage API integrations with third-party solutions/services.
- Participate in all stages of the software development life cycle (SDLC) including requirement analysis, design, coding, testing, and deployment.
- Collaborate with cross-functional teams to define, design, and deliver new features.
- Ensure reusable, testable, and efficient code following best practices.
- Lead and mentor team members by providing technical guidance, code reviews, and support.
- Manage and monitor CI/CD pipelines through Azure DevOps (Classic / YAML).
- Implement solutions using Azure messaging services (Service Bus/Event Grid/Event Hub) and Azure Storage (Blobs, Tables, Queues).
- Utilize Azure Functions/Durable Functions to build scalable applications.
- Troubleshoot, debug, and resolve complex technical issues efficiently.
- Ensure compliance with coding standards, design patterns, and architectural guidelines.
- Support agile methodologies such as Scrum, Jira, and Agile SDLC models.
Primary Skills
- Strong development experience in C#, .Net Core 3.0/6.0+, Entity Framework, EF Core, Microservices, SOA.
- Expertise in Azure Cloud Services, Azure DevOps, and CI/CD pipelines.
- Hands-on experience with unit testing (X-Unit, MS-Test).
- Advanced SQL development including queries, stored procedures, views, functions, and triggers.
- Strong debugging, analytical, and problem-solving skills.
- Experience in large-scale software development and architectural design.
- Strong leadership and ownership qualities with excellent communication skills.
Secondary Skills
- Proficiency in JavaScript, React JS, Angular, jQuery.
- Experience with API Management (APIM).
- Knowledge of Azure Monitoring, Application Insights, KeyVault, SQL Azure.
- Hands-on with Git, Docker, Kubernetes, Azure Container Apps, Azure Container Registry.
- Familiarity with Agile project management tools (Jira, Scrum).
🚀 We're Hiring: AUTOSAR Ethernet Experts at InfoGrowth! 🚀
Join InfoGrowth as an AUTOSAR Ethernet Expert and contribute to pioneering advancements in automotive technology!
Job Role: AUTOSAR Ethernet Expert
Mandatory Skills:
- Embedded C programming
- AUTOSAR knowledge
- Ethernet expertise
Key Requirements:
- Hands-on experience with Ethernet stack integration/development
- Experience with Ethernet switch topics
- Proficiency in Embedded C programming
- Experience with Marvell Ethernet Switch (88Q5050/88Q5XXX)
- Familiarity with software development tools such as CAN Analyzer, CANoe, and Debugger
- Strong problem-solving skills with the ability to address technical issues independently
- Experience with Groovy or any scripting language is a plus
- Knowledge of the ASPICE process is an added advantage
- Excellent analytical and communication skills
Job Responsibilities:
- Engage in tasks related to the integration and development of Flash Bootloader (FBL) features, alongside testing activities.
- Collaborate continuously with counterparts in Germany to understand requirements and effectively interpret and develop FBL features.
- Responsible for creating test specifications and accurately documenting results.
Why Join InfoGrowth?
- Be a part of an innovative team dedicated to transforming the automotive industry with cutting-edge software solutions.
- Work on exciting projects that challenge your skills and foster professional growth.
- Enjoy a collaborative and dynamic work environment that values creativity and teamwork.
🔗 Apply Now to help drive the future of automotive technology with InfoGrowth!
REQUIRE QUALITY ASSURANCE EXECUTIVE
EDUCATION – GRADUATE- BSC/BPHARMA
SKILLS- QA, TESTING KNOWLEDGE, REGULATORY AFFAIRS,
EXPERIENCE – MIN 3 YEARS IN PHARMA
SALARY – UPTO 35K
● 3- 5 years of experience with copy. Experience working with an agency or
withan in-house team are strong bonuses.
● The ideal candidate also has some experience writing for a finance brand. It’s
NOT a must, but good to have.
● Flexibility to work independently while also being able to collaborate
effectively within a team, change course as needed, or brainstorm on the
spot.
● Ability to own and back up their work, along with a positive attitude and
openness toward input and revisions from stakeholders.
Day to day responsibilities:
● Work with our existing team to produce high-quality communications, from
concept to execution, for emails, landing pages, social media, microsite,
marketing collateral and more.
● Write clear effective copy, using the creative brief as your primary source of
guidance.
● Participate in project kickoffs, internal team meetings as needed.
● Ensure adherence to delivery timelines for all output.
● Walk through your their work internally and have a clear point of view that they
can clearly explain
● Act as an audience advocate and a steward of the brand. Ensure that all
output is on-brand, consistent and of high quality.
SEO Team Lead Job Description
- Perform keyword research
- Develop keyword plans through conducting keyword research on a regular basis to generate content ideas and optimise existing content
- Plan and oversee the entire website architecture, restructuring page hierarchy where necessary
- Optimise web pages such as the homepage, landing pages, blog posts, product pages (on-page SEO) in terms of improving content quality, keyword optimization, and user experience to boost organic search rankings
- Conduct regular technical SEO audits and work with the web development team to fix technical website issues (e.g. slow page load speeds, page crawl errors, and duplicate content) that may negatively impact organic search rankings
- Conduct full-scale SEO audit (technical, on-page, and off-page) on both mobile and desktop website versions to provide recommendations for improvement in key areas such as keyword optimization on meta tags and images, content quality, and link building
- Implement local and international SEO techniques across local (Google My Business listings) and international websites
- Measure key SEO metrics such as organic traffic, ranking positions, domain authority and provide recommendations for improvement
- Perform competitive analysis to benchmark current SEO performance against competitors and devise strategies to surpass competitors
- Keep up to date with the latest SEO trends, search algorithm updates, and new SEO tools and best practices
- At least 1 years of experience as SEO team lead or similar role
- Digital Marketing Agencies experience would be preferred
Why should you join us:
- · Fixed working timings- 5 days working
- · Attractive Incentives
- · Young & Vibrant work culture
- Job Location: Block A-128, Sector-63, Noida
- Salary Package: Depends on skills
- Working Days: Monday to Friday
Visual StudioC#skils required,
visual studio 2019, and higher, C#, dev express, microsoft SQL server
Responsibilities
Write and maintain well documented, high quality desktop applications for Windows and Linux platforms
Build tests and integration tooling to ensure high-quality code in an agile environment
Collaborate on technical designs to meet product team and end user needs
Research and propose solutions to problems across a broad range of topics, such as UI rendering, client-server communication, performance optimization, compatibility and more
Work closely with team members and maintain a strong professional relationship based on communication, respect and trust
grafanaProfile : Senior System Analyst
Experience :6.0 Year+
Job Location: Noida, Sec-62, ( Work From Office only )
Shift Time : Rotational shift
Working Days : 6 Days
JD Details:
Must-Haves (Technical)
● Experienced in
○ Network monitoring( Must )
○ DB and Cache monitoring
○ Kubernetes monitoring
○ Security events monitoring
○ Web server monitoring
○ Critical server level monitoring(Golden metrics) for distributed systems.
● Hands on experience in following monitoring tools :
○ ELK
○ Grafana ( Must )
○ Nagios (Must)
○ Cacti
○ RKE/Rancher
○ Splunk
○ Cloudtrail
● Hands on experience with the following APM tools :
○ NewRelic
○ AppDynamics ( Must )
○ Datadog ( Must )
● Experienced in the concept of Continuous Monitoring(CM).
● SME in combining multiple data sources to get a clear picture of production systems
● SME for creating alerts related to platform security in above tools.
● Strong knowledge of Linux and Windows environments.
● Strong knowledge of cloud environments.
Good To Have (Technical)
● Scripting for automation
○ Python
○ Bash
● Containerization
○ Docker (Basic knowledge)
● Container Orchestration
○ Kubernetes (Basic knowledge)
● Infrastructure as Code
○ Terraform (Basic knowledge)
Skill: Appian
Job Location : Pan India
Notice Period: 60Days
Experience : 3.5 – 10 Years Relevant Appian Experience
Certification- L1/L2/L3
Roles & Responsibilities
· Good understanding and experience in designing Appian applications
· Experience in designing and developing integrations with 3rd party system
· Possesses good knowledge on best practices suggested by Appian in designing the solutions.
· Expert on designating the reports and develop those using Appian
· Good knowledge of Agile Scrum and knowledge of tools like JIRA
· Should have leadership skills to guide a small team on technical solutions
· Should possess excellent communications skills
· Some experience of working at client site or client communication is desirable
- Source potential candidates through online channels (e.g. social platforms and professional networks).
- Assess candidate information, including resumes and contact details- Attention to detail is highly required
- Forecast quarterly and annual hiring needs by department
- Foster long-term relationships with past applicants and potential candidates
- Experience in bulk hiring in IT (Technology hiring, Technical Trainers) and Non - IT requirements (mandatorily in to sales, backend profiles)
- Highly proactive and attention to detail attitude is MUST
- Work on targets and closures with in defined TAT
-
Desired Candidate profile
- Candidates with excellent communication skills with understanding and learning capability (MANDATORY)
- Experience: 3-5 Years
- Industry: Edtech / Recruitment Consultancy
- Proven work experience as a recruiter
- Familiarity with social media, resume databases and professional networks.
- Hands-on experience with full-cycle recruiting using various interview techniques and evaluation methods
- A keen understanding of the differences between various roles within organizations
- MBA in Human Resources Management or relevant field
- Work Location: Bangalore, Bannerghatta Main Road
About Hop:
We are a London, UK based FinTech startup with a subsidiary in India. Hop is working towards building the next generation digital banking platform for seamless and economical currency exchange, with technology at the crux of it. In a technology driven era, many financial services platforms still lack the customer experience and are cumbersome to use. Hop aims at building a ‘state of the art’ tech-centric, customer focused solution.
moneyHOP is India’s first cross-border neo-bank providing millennials the ability to ‘Send’ & ‘Spend’ conveniently and economically across the globe using HOPRemit (An online remittance portal) and HOP app + Card (A multi-currency bank account).
This position is a crucially important position in the firm and the person hired will have the liberty to drive the product and provide direction in line with business needs.
Website: https://moneyhop.co/">https://moneyhop.co/
About Individual
The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.
Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices and procedures within a particular field. Rely on instructions and pre-established guidelines to perform the functions of the job. The target is to ensure excellent service standards and maintain high customer satisfaction.
General Skills
- Proven customer support experience
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiar with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize and manage time effectively
- High school diploma or equivalent; college degree preferred
Day-to-Day requirements
- Open and maintain customer accounts by recording account information
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Maintain financial accounts by processing customer adjustments
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Prepare product or service reports by collecting and analyzing customer information
- Contribute to team effort by accomplishing related results as needed
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/team sales targets and call handling quotas
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Resolve customer complaints via phone, email, mail or social media
- Use telephones to reach out to customers and verify account information
- Greet customers warmly and ascertain problem or reason for calling
- Assist with placement of orders, refunds, or exchanges
- Advise on company information
- Take payment information and other pertinent information such as addresses and phone numbers
- Place or cancel orders
- Suggest solutions when a product malfunctions
- Attempt to persuade customer to reconsider cancellation
- Inform customer of deals and promotions
- Sell products and services
- Utilize computer technology to handle high call volumes
- Work with customer service manager to ensure proper customer service is being delivered
- Close out or open call records
- Compile reports on overall customer satisfaction
- Handle changes in policies or renewals
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon