Technical Architect/CTO

Senior Project Owner / Project Manager Technology

Department - Technology / Software Development

Work Mode - Work From Home (WFH), Full Time

Experience - Minimum 10 Years (Development Background)

Time Zone - Candidate should be comfortable working in US time zone overlap and attending client calls accordingly.

ROLE SUMMARY

We are looking for a seasoned Senior Project Owner / Project Manager with a strong development foundation to lead our technology initiatives. This role bridges client management and technical execution you will own endto-end delivery of multiple concurrent projects while supporting a high-performing remote team.

KEY RESPONSIBILITIES

Project & Delivery Management

• Own and manage multiple concurrent technology projects from initiation to production release
• Define project scope, timelines, milestones, and resource allocation plans
• Distribute tasks effectively across a team of developers, QA, and support engineers
• Track assigned work daily, follow up on progress, and proactively remove blockers
• Ensure all projects meet deadlines and quality benchmarks without compromise
• Participate actively in production activities and take full accountability for live deployments

US Client Management

• Serve as the Technology single point of contact for all assigned US clients
• Attend and lead client calls that are focused on an ARDEM Technical Solution. This may include discussions related to future clients or existing clients (US time zone overlap required)
• Resolve client queries, manage escalations, and ensure high client satisfaction
• Showcase company-developed applications and software demos confidently to clients
• Translate complex client requirements into clear technical deliverables for the team

Team Leadership

• Lead, mentor, and performance-manage a distributed remote team of technical members
• Foster accountability, ownership, and a high-delivery culture within the team
• Conduct sprint planning, stand-ups, retrospectives, and performance reviews
• Identify skill gaps and work with HR/training teams to bridge them

Process & Operations

• Deeply understand ARDEM's internal processes and align project execution accordingly
• Ensure development standards and best practices are followed across all projects
• Manage crisis situations with composure, identify root causes and drive swift resolution
• Coordinate with cross-functional teams including HR, Operations, Training, and QA
• Maintain project documentation, status reports, and risk registers

REQUIRED EXPERIENCE

• 10+ years of total experience in software development and project management
• 5–7 years of hands-on coding experience in one or more technologies listed below
• 2–3 years in a team management or tech lead role overseeing 5+ members
• Proven experience managing multiple simultaneous projects in a remote/WFH environment
• Prior experience working with US-based clients strong understanding of US work culture and expectations

TECHNICAL SKILLS

• Python: scripting, automation, data processing, backend services
• JavaScript / Node.js: server-side development, REST APIs, async workflows
• NET Core: enterprise application development and service integration
• SQL Databases: query optimization, schema design, stored procedures
• Familiarity with CI/CD pipelines, Git workflows, and deployment processes
• Ability to review code, understand architectural decisions, and guide the team technically

SKILLS & COMPETENCIES

• Exceptional verbal and written communication skills in English client-facing confidence is a must
• Strong crisis management and conflict resolution ability under tight deadlines
• Highly organized with a structured approach to planning, prioritization, and execution
• Self-driven and accountable capable of operating independently in a remote environment
• Strong presentation skills able to demo software to non-technical stakeholders
• Empathetic leadership style with the ability to motivate and align diverse team members

QUALIFICATIONS

• Bachelor's or master's degree in computer science
• PMP Certification: Preferred (candidates without PMP must demonstrate equivalent project management rigor)
• Agile / Scrum certifications (CSM, PMI-ACP) are an added advantage

LOCATION PREFERENCE

• Candidates must be based in a Tier-1 city: Mumbai, Delhi NCR, Bengaluru, Hyderabad, Chennai, Pune, or Kolkata
• This is a full-time Work From Home role: reliable internet, a dedicated workspace, and availability during US business hours are mandatory

ABOUT ARDEM

ARDEM Incorporated is a leading Business Process Outsourcing (BPO) and Automation company serving US based clients across diverse industries. Our Technology Team builds and maintains in-house applications that power data processing pipelines, automation workflows, internal platforms, and domain-specific training modules all engineered to deliver operational excellence at scale. To our clients, we provide cloud-based platforms to assist in their day-to-day business analytics. Our cloud services focus on finance, logistics and utility management.

• Setting a vision for how technology will be used in the company
• Ensuring that technological resources meet the company's short and long-term needs
• Outlining the goals for research and development
• Creating timelines for the development and deployment of all technological services
• Making executive decisions on behalf of the company's technological requirements
• Setting up of CI/CD pipelines to automate deployments at various stages, dev to staging to production at scale
• Setting up of APMs and integration with Slack to monitor the distributed system’s health in real-time
• Acting as a mentor to team members
• Maintaining a consumer-focused outlook
• Managing technology budgets and time frames
• Staying on top of technology trends and developments

Desired Candidate Profile

• 8-12 years of overall experience
• 5+ years of experience in managing a self-organizing, high growth team
• 3+ years of experience as a developer
• Hands-on experience with MERN Stack
• Hands-on with Vue.js, AWS, and AWS Lambda implementation, Serverless Architecture, Microservices Architecture, MongoDB, MySQL, PHP (Laravel)
• Knowledge of scaling high traffic apps using Heroku/EBS etc.
• DevOps knowledge
• Working knowledge of Data Warehousing and CDP platforms

• 9+ years of experience in enterprise web application design and development with 4+ years of experience as an automation architect.
• Experienced in technology stack selection and the definition of solution, technology and integration architectures for small to mid-sized applications and cloud hosted platforms
• Strong understanding of various design and architecture patterns
• Experience in implementing and governing software engineering processes, practices, tools and standards for development teams
• Experience of setting up and operating the DevOps and automation infrastructure for continuous integration and delivery
• Full SDLC experience leveraging Agile, TDD and BDD for building and rolling out highly transactional and highly available platforms hosted on premise and on the cloud
• Proficient in effort estimation techniques
• Must be hands on technology and able to troubleshoot critical issues in design or code
• Experience in Mobile Applications automation using SeeTest, Appium
• Strong hands-on experience of designing and developing technology frameworks and micro-services, APIs, REST Web Services, leveraging Java and open source technology stack (i.e. Java, JavaScript, Node.js/ Angular.js/ React.js, Spring Bot, Non-blocking Java, etc. )
• Hands on experience with JBehave, Cucumber, TestNG, Extent Reports
• Strong design, development and performance tuning skills on at least two or more databases such as Oracle, SQL Server, NOSQL and NewSQL (e.g. PostgresQL, Cassandra, Mongo DB, Cosmos DB, MySQL etc.)
• Experience on enterprise architecture patterns and a couple of past examples of architecting high availability, scale and performance applications 
• Strong experience with code review and evaluate the architecture as well as design towards a set of business and technology goals
• Experience with SonarQube code coverage and code quality
• Experience with Cypress JavaScript automation
• Experience on command prompt tools like Shell Script, UNIX
• Hands on experience on Cloud stacks (AWS preferred)
• Hands on experience with standalone applications automation using UFT, LeanFT and VB Script
• Knowledge of principles on code quality, distributed applications, TDD & test automation, self-monitoring applications, refactoring and technical debt