Tech Lead

Senior Project Owner / Project Manager Technology

Department - Technology / Software Development

Work Mode - Work From Home (WFH), Full Time

Experience - Minimum 10 Years (Development Background)

Time Zone - Candidate should be comfortable working in US time zone overlap and attending client calls accordingly.

ROLE SUMMARY

We are looking for a seasoned Senior Project Owner / Project Manager with a strong development foundation to lead our technology initiatives. This role bridges client management and technical execution you will own endto-end delivery of multiple concurrent projects while supporting a high-performing remote team.

KEY RESPONSIBILITIES

Project & Delivery Management

• Own and manage multiple concurrent technology projects from initiation to production release
• Define project scope, timelines, milestones, and resource allocation plans
• Distribute tasks effectively across a team of developers, QA, and support engineers
• Track assigned work daily, follow up on progress, and proactively remove blockers
• Ensure all projects meet deadlines and quality benchmarks without compromise
• Participate actively in production activities and take full accountability for live deployments

US Client Management

• Serve as the Technology single point of contact for all assigned US clients
• Attend and lead client calls that are focused on an ARDEM Technical Solution. This may include discussions related to future clients or existing clients (US time zone overlap required)
• Resolve client queries, manage escalations, and ensure high client satisfaction
• Showcase company-developed applications and software demos confidently to clients
• Translate complex client requirements into clear technical deliverables for the team

Team Leadership

• Lead, mentor, and performance-manage a distributed remote team of technical members
• Foster accountability, ownership, and a high-delivery culture within the team
• Conduct sprint planning, stand-ups, retrospectives, and performance reviews
• Identify skill gaps and work with HR/training teams to bridge them

Process & Operations

• Deeply understand ARDEM's internal processes and align project execution accordingly
• Ensure development standards and best practices are followed across all projects
• Manage crisis situations with composure, identify root causes and drive swift resolution
• Coordinate with cross-functional teams including HR, Operations, Training, and QA
• Maintain project documentation, status reports, and risk registers

REQUIRED EXPERIENCE

• 10+ years of total experience in software development and project management
• 5–7 years of hands-on coding experience in one or more technologies listed below
• 2–3 years in a team management or tech lead role overseeing 5+ members
• Proven experience managing multiple simultaneous projects in a remote/WFH environment
• Prior experience working with US-based clients strong understanding of US work culture and expectations

TECHNICAL SKILLS

• Python: scripting, automation, data processing, backend services
• JavaScript / Node.js: server-side development, REST APIs, async workflows
• NET Core: enterprise application development and service integration
• SQL Databases: query optimization, schema design, stored procedures
• Familiarity with CI/CD pipelines, Git workflows, and deployment processes
• Ability to review code, understand architectural decisions, and guide the team technically

SKILLS & COMPETENCIES

• Exceptional verbal and written communication skills in English client-facing confidence is a must
• Strong crisis management and conflict resolution ability under tight deadlines
• Highly organized with a structured approach to planning, prioritization, and execution
• Self-driven and accountable capable of operating independently in a remote environment
• Strong presentation skills able to demo software to non-technical stakeholders
• Empathetic leadership style with the ability to motivate and align diverse team members

QUALIFICATIONS

• Bachelor's or master's degree in computer science
• PMP Certification: Preferred (candidates without PMP must demonstrate equivalent project management rigor)
• Agile / Scrum certifications (CSM, PMI-ACP) are an added advantage

LOCATION PREFERENCE

• Candidates must be based in a Tier-1 city: Mumbai, Delhi NCR, Bengaluru, Hyderabad, Chennai, Pune, or Kolkata
• This is a full-time Work From Home role: reliable internet, a dedicated workspace, and availability during US business hours are mandatory

ABOUT ARDEM

ARDEM Incorporated is a leading Business Process Outsourcing (BPO) and Automation company serving US based clients across diverse industries. Our Technology Team builds and maintains in-house applications that power data processing pipelines, automation workflows, internal platforms, and domain-specific training modules all engineered to deliver operational excellence at scale. To our clients, we provide cloud-based platforms to assist in their day-to-day business analytics. Our cloud services focus on finance, logistics and utility management.

Head of Technology

He/She should be a ‘most technical business person’ and his/her goal is to build a great company, not only a technology which just sounds cool. Let’s make it simpler - the primary job of the Tech. head is to make sure the company's technology strategy serves its business strategy. We strongly believe along with technology understanding every Technology Head needs great understating of the business itself.

Role Overview:

Get “Tech” in order: Help answer fundamentals of technology blocks to be used, choice of certain platform/tech over other, helping team visualize product with the available resources and assets

Innovation through Research and continuous improvement. Head of technology is one strategic personnel who provides critical and factual inputs for IP Creation.

Connecting Business Requirements with activity: Given that, Head of technology is an executive Tech leader, it’s easy for him to understand the business opportunities which Tech Product could create. He/She bring the perspective of tech as a differentiator. He/She should understand the “Market Needs” language talked by his other executive colleagues.

Methodology: With time, help build progressive learning culture and establish predictable model of envisioning, designing and developing products/ platforms and services.

Architecture Practices: Making sure that best practices are defined and followed by team is very important. he/she may have to garbage guy and clean the code time to time. Making reviews on Code Quality is an important activity that he/she should follow. For example, you build an amazing product but during deployment and testing stage performance is hit, or a bug fixes are taking more time than actual building a feature etc. need to be avoided.

Help build, manage, and validate a Tech Roadmap for its Products. As validation of idea happen with acquisition of users and customers, product / platform / service may undergo transformation on required features set and Market needs. A roadmap to achieve those “vanity goals” for the project, and be able to successfully tweak an approach with changing needs is expected from Head of technology.

Responsibilities of the role:

• Plan the project & Assign tasks & complete them within the agreed timelines with client
• Use PMP tools to manage projects
• Attend client meetings and take briefings
  Help Business teams to innovate and keep them updated with new technologies
• Documentation as per the process – BRS, SRS, HLD & LLD
• Manage a team; set processes in place to facilitate everyday operations seamlessly
• If required, code.

 What you will need: 

• PHP/MySQL, Angular JavaScript, jQuery, Memcached
• Experience: Minimum 10+ year is required (PHP/MySQL)
• Good Understanding of MVC design patterns and frameworks (CodeIgniter / Zend/Laravel).
• Solid Knowledge of OOPS.
• Solid experience with MySQL - writing and optimizing SQL for high performance systems with large Database
• Extensively worked on Mobile platforms.
• Must have Experience on either of Social API like Facebook, Twitter, Gmail
• Good knowledge of GIT, SVN

• Draw up enterprise-wide architecture blueprint and enforce its implementation across products and systems
• Build from ground up, a scalable Enterprise platform infrastructure with multiple client applications and enterprise connectors
• Design, develop and deploy features and APIs with high quality standards
• As an individual contributor, evaluate technology options, build PoCs and prototypes
• Manage the infrastructure hosted in the Cloud. Monitor system reliability, uptime and security.
• Contribute significantly in reviewing architecture, code, design & test-cases authored by peers.

• 8-10 years of design and development experience building scalable & distributed systems
• Hands-on experience on one or more of the following tech stacks:
  • Python-Django, PostgreSQL, MongoDB, nginx, RabbitMQ, Redis
  • Microservices, REST APIs, NodeJS, Celery, Elastic Search, Logstash, Kibana
• Good understanding of OOPS concepts, design patterns, SQL. Good at troubleshooting/debugging.
• Experience with managing server infrastructure in GCP, Azure and AWS cloud.
• Bachelor’s or Master’s degree in Engineering from reputed institutes
• Nice to have: Hands-on experience with analytics using Kibana and Elastic Search

• Experience in defining new architectures, design all layers of the solution, create architectural blueprints that can be used for final code development.
• Interface with client business/technical teams to understand complex requirements.
• Anticipate on technological evolutions(example use MySQL Lite not MS SQL, use C# not ASP, don't use JSF use Angular).
• Resolve technical issues.
• Bridge between Developers, Project Managers/Leads, and Client, ensuring smooth communication channel.
• Ensure quality of project implementation deployed.
• Provide technical guidance to projects/programs for complex components of a multiple technology suites.
• Ensuring documentation of the complete project architecture.
• Lead actions to determine root cause of problems and drive resolution.
• Participate in cross-functional work groups to assess business needs, develop a systems architecture strategy, and implementation plans.
• Leads work groups that are responsible for software development.
• Ensure that all components of the technical architecture are properly integrated and implemented by the development team.
• Coach the technical team in the development of the technical architecture and help them solve challenging technical problems
• Provide technical support and technical quality control throughout all stages of the project.
• Spearheads the development, implementation and communications of architecture roadmap strategies to ensure that systems are scalable, reliable, secure, supportable, and achieve.
• Identify existing architecture weaknesses and find opportunities for process reengineering and perform cost benefit analysis

• Time Management- Organizes own workload to achieve maximum productivity and completes work in a timely and professional manner. Handles multiple short and long term modules by proper planning while anticipating potential problems and planning for contingencies.
• Identify high-potential team members for next level positions and creating learning and development plans for them.
• Enable strong process in place and reducing dependencies on individual.

Technical Skills and Qualification

• Excellent knowledge of Web technologies, Java, Javascript, Contact center environment.
• Experience of current technologies including Open Source, J2EE (JSP, Servlet, JSP, etc.), web application development, web services (REST/SOAP/XML), Rich Internet Applications, messaging infrastructures and databases.
• Adaptability and willingness to learn new tools and applications.
• Should be comfortable for 40%-60% coding.
• Able to convert requirements into executable code
• 9 to 12 yrs experience
• Qualification: BE/B-Tech /MCA or any equivalent degree

Desirables

• Excellent written and verbal communication skill
• Ability to lead discussions with all levels of the organization and provide balanced information of an idea or communication of an issue regardless of written or verbal
• Demonstrated ability to work collaboratively across project teams.
• Having Analytical and problem-solving
• Ability to translate complex requirements into functional and Technical architecture
• Experience managing the technology aspect of multiple complex projects
• Ability to think ahead and anticipate problems, issues and solutions and Assist team members in complex task
• Willing to take ownership and being accountable.
• Openness, communicates honestly, openly, and consistently.
• Positive Attitude encourages a positive rather than negative viewpoint.
• Integrity maintains the highest standard of personal conduct in performing all duties.
• Should be a good listener.
• Dependable, can be relied upon to get the job done.
• Able to avoid mistakes that could/should be anticipated.
• Should be able sense and grab the opportunities to innovate and improvise.
• Very high competence in presentation skills.
• Negotiator: Excellent negotiation skills which comes handy in hard selling new ideas/ new technical implementations etc.
• Risk Management: Should be able to take calculated risks in trying out new technical implementation avenues
• Able to communicate the org level vision to the team effectively