
Role & Responsibilities
We are looking for a dynamic, tech-savvy Technical Account Manager who is passionate about emerging technology and dedicated to delivering exceptional customer experiences. As a key member of our global supply team, you will be pivotal in engaging with both prospective and existing clients, particularly with top endemic publisher accounts in the AdTech/Pharma Tech sectors, support the onboarding process, helping customers gain maximum value from our solutions.
- Account management: build and maintain strong, strategic relationships with clients, acting as a trusted technical advisor throughout the onboarding and post-implementation phases
- Onboarding & implementation: support technical onboarding for new clients, managing integrations and ensuring clients are set up for success from day one
- Ongoing client support: act as the primary technical contact for key accounts, troubleshooting issues, and proactively identifying opportunities to drive client satisfaction and retention
- Conduct live demos: present our solutions to prospective clients, emphasizing unique benefits and features, and tailor demos for varying audience levels, with a focus on endemic and top publisher accounts
- Cross-functional collaboration: identify client needs and customise demo experiences for prospective and new clients, ensuring alignment with their goals, particularly with top publisher accounts
- Feedback & reporting: gather insights from client interactions to inform product development. Regularly report on account health, demo success, and product feedback, helping share future enhancement
Ideal Candidate
- Strong Technical Account Manager (Publisher Side) Profile
- Mandatory (Experience 1) – Must have minimum 6+ years of total experience, including 5+ years as a Technical Account Manager in AdTech, Programmatic Advertising, or Digital Media
- Mandatory (Experience 2) – Must have hands-on experience managing end to end top publisher accounts or supply-side relationships; technical onboarding, integrations, troubleshooting, and providing technical assistance to publishers
- Mandatory (Experience 3) – Strong working knowledge of SSPs, programmatic ecosystem, ad-serving workflows, and ability to explain technical concepts clearly to non-technical stakeholders
- Mandatory (Experience 4) – Demonstrated experience conducting live product demos, explaining features/benefits, and tailoring demos for publisher / stakeholders
- Mandatory (Experience 5) – Experience collaborating closely with technical, product, customer success, and sales teams to solve client issues and drive adoption
- Mandatory (Experience 6) – Experience collaborating closely with technical, product, customer success, and sales teams to solve client issues and drive adoption
- Mandatory (Company) – Must come from an AdTech, Programmatic, SSP, Publisher-side, or Digital Media Tech organisation dealing with supply partnerships / publisher ops
- Preferred (Experience) – Must have strong real-time problem solving skills with ability to independently troubleshoot technical issues during onboarding and ongoing publisher support

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🤩 So, what is Sumtracker?
Sumtracker is a SaaS startup founded by IIT Delhi Alumni. It is a web based software application for merchants to manage inventory on their online and offline stores. Sumtracker is integrated with platforms such as Shopify, eBay, Etsy, BigCommerce, Amazon, WooCommerce and Walmart. We have a global client base in countries like US, UK and Australia. We are on a mission to grow Sumtracker and take on global SaaS competitors.
📄 The role & what we are looking for
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- Have great communication skills
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- You are humble, kind, and are open to feedback (super duper important).
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Step 1: Fill a form with relevant questions for the profile
Step 2: Complete a task to judge your skills
Step 3: Interview round and Reference check
Step 4: Another task round to to judge your skills
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