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Technical Account Manager (Publisher Side)
Technical Account Manager (Publisher Side)
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Technical Account Manager (Publisher Side)

tabbasum shaikh's profile picture
Posted by tabbasum shaikh
6 - 10 yrs
₹25L - ₹35L / yr
Noida
Skills
AdTech

Role & Responsibilities

We are looking for a dynamic, tech-savvy Technical Account Manager who is passionate about emerging technology and dedicated to delivering exceptional customer experiences. As a key member of our global supply team, you will be pivotal in engaging with both prospective and existing clients, particularly with top endemic publisher accounts in the AdTech/Pharma Tech sectors, support the onboarding process, helping customers gain maximum value from our solutions.

  • Account management: build and maintain strong, strategic relationships with clients, acting as a trusted technical advisor throughout the onboarding and post-implementation phases
  • Onboarding & implementation: support technical onboarding for new clients, managing integrations and ensuring clients are set up for success from day one
  • Ongoing client support: act as the primary technical contact for key accounts, troubleshooting issues, and proactively identifying opportunities to drive client satisfaction and retention
  • Conduct live demos: present our solutions to prospective clients, emphasizing unique benefits and features, and tailor demos for varying audience levels, with a focus on endemic and top publisher accounts
  • Cross-functional collaboration: identify client needs and customise demo experiences for prospective and new clients, ensuring alignment with their goals, particularly with top publisher accounts
  • Feedback & reporting: gather insights from client interactions to inform product development. Regularly report on account health, demo success, and product feedback, helping share future enhancement

Ideal Candidate

  • Strong Technical Account Manager (Publisher Side) Profile
  • Mandatory (Experience 1) – Must have minimum 6+ years of total experience, including 5+ years as a Technical Account Manager in AdTech, Programmatic Advertising, or Digital Media
  • Mandatory (Experience 2) – Must have hands-on experience managing end to end top publisher accounts or supply-side relationships; technical onboarding, integrations, troubleshooting, and providing technical assistance to publishers
  • Mandatory (Experience 3) – Strong working knowledge of SSPs, programmatic ecosystem, ad-serving workflows, and ability to explain technical concepts clearly to non-technical stakeholders
  • Mandatory (Experience 4) – Demonstrated experience conducting live product demos, explaining features/benefits, and tailoring demos for publisher / stakeholders
  • Mandatory (Experience 5) – Experience collaborating closely with technical, product, customer success, and sales teams to solve client issues and drive adoption
  • Mandatory (Experience 6) – Experience collaborating closely with technical, product, customer success, and sales teams to solve client issues and drive adoption
  • Mandatory (Company) – Must come from an AdTech, Programmatic, SSP, Publisher-side, or Digital Media Tech organisation dealing with supply partnerships / publisher ops
  • Preferred (Experience) – Must have strong real-time problem solving skills with ability to independently troubleshoot technical issues during onboarding and ongoing publisher support


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Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About TalentXO

Founded :
2018
Type :
Product
Size :
20-100
Stage :
Profitable

About

N/A

Company social profiles

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