Python
Machine Learning (ML)
Shubham Vishwakarma
Full Stack Developer - Averlon
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A Chat Support Agent plays a crucial role in delivering real-time assistance and exceptional customer service through online chat platforms. The primary responsibility is to address customer inquiries, troubleshoot issues, and provide product or service information efficiently and professionally. This role requires strong communication skills, the ability to multitask, and a customer-focused mindset. Chat Support Agents must also be adept at using various software tools to manage support tickets, track interactions, and ensure prompt resolution of customer concerns, all while maintaining a positive and helpful demeanor.
Requirements
- High school diploma or equivalent; college degree preferred.
- Proven experience in a customer service role, preferably in a chat support environment.
- Excellent written communication skills, with a focus on grammar and spelling.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and manage multiple chat conversations simultaneously.
- Proficiency in using customer support software and ticketing systems.
- Basic understanding of technical troubleshooting for common issues.
- Strong interpersonal skills and ability to work effectively in a team environment.
- Flexibility to work various shifts, including nights, weekends, and holidays.
- Ability to remain calm and professional under pressure.
- Strong organizational skills and ability to prioritize tasks.
- Familiarity with company products and services, or the ability to quickly learn and adapt.
- Empathy and patience when dealing with customer inquiries and complaints.
- High level of reliability and punctuality.
- Ability to follow company policies and procedures.
- Prior experience in e-commerce or a related industry is a plus.
- Willingness to participate in ongoing training and development initiatives.
Responsabilities
- Respond to customer inquiries via chat promptly and professionally.
- Troubleshoot technical issues and provide appropriate solutions.
- Escalate complex or unresolved issues to a higher level of support.
- Guide customers through website navigation and troubleshooting steps.
- Maintain customer interaction logs and update relevant information in the system.
- Communicate product information and updates to customers.
- Assist in processing orders, cancellations, and refunds as needed.
- Collaborate with team members to improve customer support processes.
- Follow up with customers to ensure their issues have been resolved.
- Stay up to date with company products and services.
- Monitor and manage multiple chat conversations simultaneously.
- Analyze customer feedback and report recurring issues to management.
- Provide product recommendations based on customer needs and preferences.
- Adhere to company policies and procedures in resolving customer complaints.
- Participate in regular training sessions to enhance product knowledge and customer service skills.
- Identify opportunities for improving customer experience and share insights with the team.
NodeJS (Node.js)
React.js
Angular (2+)
AngularJS (1.x)
MongoDBONLY APPLY IF:
- Experience required: 3+ years
- Immediate joiners are needed
- Work location: Hyderabad, Telangana (currently work from home)
- Salary: INR 12LPA - 19LPA (negotiable as per your experience and expertise)
Job Responsibilities:
- Building interactive consumer data from multiple systems and RESTfully abstracting to the UI through a Node.js backend
- Define code architecture decisions to support a high-performance and scalable product with a minimal footprint
- Address and improve any technical issues
- Collaborate well with engineers, researchers, and data implementation specialists to design and create advanced, elegant, and efficient systems
- In-depth knowledge of #NodeJS, #ExpressJS or #Restify
- Experience implementing applications using Angular 2or React
- Experience creating front end applications using HTML5, Angular, LESS/SASS
- Hands-on experience with JavaScript Development on both client and server-side
- Experience with modern frameworks and design patterns, minimum one-year experience with #MEAN Fullstack paradigm
- Setting up reusable UI and tooling & best practices for the dev team.
- Identify bottlenecks and improve the application performance.
Hii !!
Greetings from MNR Solutions!!
Job Profile- Area Operations Manager
Job Location- Indore, MP.
Experience req.- 6+ years (min.)
Area of responsibility-
- Manage and deliver the KPI's – Sales, Shrinkage, Commerciality, Customer Service, Standards are met
- Ensure that you have the right people who are sufficiently trained/developed to deliver for our customers.
- Ensure the smooth operations of your area (Eye Testing Quality, Delivers a commercially well laid out store, Achieving all operational KP)
- Deliver the shopping experience that our customers demand.
Person Specifications
- Full Time Postgraduate with 7-9 years of relevant experience into retail industry
- Post-Graduation is a must
- Very strong communication skills- both written and verbal and must be a good orator
- Should have hands on experience working on Microsoft Office- Including Excel, PPT & Word Sales oriented.
Competencies & Traits
Influencing Skills Problem Solving & Decision Making Planning & Organizing Project Management with Collaboration and Inclusion Communication Skills Extroversion & Approachability Leadership Financial & Business Acumen Customer Obsession Assertiveness Self Motivated & Resilient Managing Pressure & Setbacks Process Orientation
Must have 6+ years of experience in Retail Industry to grab this great opportunity to work with Indian's leading Brand.
Interested candidates can apply asap.
Thanks & regards
Neetu Dhiman.
What you will do:
- Planning and executing product marketing initiatives for the company's sellers
- Designing and improving acquisition, retention and referral journeys for sellers, across various products and services
- Conducting regular competitive analysis and identifying new possibilities to create seller-centric products
- Understanding conversion rate optimization principles and applying them to any revenue lines
- Developing understanding of consumer behavior and creating/ refining customer personas
- Keeping a track of marketing spend and revenue metrics across product lines and ensuring these are in sync with the overall business targets
What you need to have:
- Engg. from IITs, BITS Pilani, NITs or MBA from Tier 1 or Tier 2 Business schools
- 1-2 years of growth marketing experience is an advantage
- User-first mindset: you believe in gathering regular feedback from end users to improve business outcomes
- A zeal for quick execution and scale up
- Knowledge of tools (preferred but not necessary): Google Analytics, CRM, Power BI, MS Excel
- Ability to slice and dice data
- Extreme ownership
- Ability to speak your mind respectfully with fearless conviction
- A positive, can-do attitude
- Excellent problem-solving skills with deep attention to detail
PHPLoginRadius is seeking a Senior Implementation Engineer to join our incredibly successful customer success team at Jaipur and Hyderabad office.
Job Responsibilities :
● Attending customer meetings and communicate with the customers to
understand their usecase/requirements.
● Assists with requirements gathering, analysis, and writing technical
documentation as per customer's usecase.
● Work closely with the customer's technical team in Implementing
LoginRadius features as per their usecase.
● Help the customer's technical team in Implementing LoginRadius features
with their app.
● Handoff and knowledge transfer of customer's Implementation to the
Technical support team.
● Develop and Maintain LoginRadius CMS Plugins and Web SDKs.
● When necessary, develop tools to help meet client edge cases.
Requirement
● Strong written and oral communication skills.
● Previous experience of working with customers.
● Strong troubleshooting, diagnostic and analytical skills for
problem-solving.
● Expertise in PHP/JavaScript and at least one CMS
Drupal/WordPress/Magento.
● Working knowledge in SSO protocols - SAML/OAuth/OIDC/JWT.
● Working Experience in Third-party Integrations using REST API.
● Familiarity with the Identity and Authentication Management system will
be a plus.
● Previous experience working with a SaaS product is a plus.
● Data migration experience a plus.
● 3+ years of experience.
● Knowledge of other languages i.e. NodeJS/DotNet/Python will be a plus.
They serve across industries such as financial services, aviation, energy and natural resources, aerospace and defense, automotive, technology, retail, health care, etc. They provide consultancy services in various categories including but not limited to, cost transformation, business strategy, customer experience, manufacturing, supply chain, mergers & acquisitions, leadership and talent etc.
As a Associate- Learning & Development, you will be the SPOC for all consulting training processes – Local and Global Training.
What you will do:
- Working with Training Manager to identify trainee and trainer participation for all local and global programs
- Aligning with staffing and HR on the trainer and trainee allocation
- Managing logistics for new hire induction for both consulting and expert client delivery teams
- Collating relevant feedback from various trainings
- Understanding training needs of different cohorts and creating training calendars
- Managing all in-class (local) trainings across Associate Consultants to Manager. This includes, collating topics, identifying trainers and ensuring classes have regular trainings.
- Providing logistical support during training events/boot camps
- Working with the Training Manager and HR, in managing external training initiatives
- Being responsible for training related data tracking and analysis
Desired Candidate Profile
What you need to have:- Graduate/Postgraduate with 1-2 years of relevant HR experience in a diverse and multicultural work environment
- Strong interpersonal, communication(written and verbal) and problem solving skills
- Ability to work both independently and as an integral member of various teams
- Strong organization skills - ability to meet deadlines, prioritize assignments, and juggle multiple tasks simultaneously in a fast-paced, customer-focused environment
- Comprehensive knowledge of computer software applications such as Microsoft Word, Excel, and PowerPoint
Java
Amazon Web Services (AWS)
Work days- Sun-Thu
Day shift
JavascriptPHPPythonNodeJS (Node.js)JavaPythonJavascriptAmazon Web Services (AWS)
Go Programming (Golang)
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon