Tech Support Engineer - Fresher sql queries

About the Role

We are seeking a hands-on Tech Lead to design, build, and integrate AI-driven systems that automate and enhance real-world business workflows. This is a high-impact role for someone who enjoys full-stack ownership — from backend AI architecture to frontend user experiences — and can align engineering decisions with measurable product outcomes.

You will begin as a strong individual contributor, independently architecting and deploying AI-powered solutions. As the product portfolio scales, you will lead a distributed team across India and Australia, acting as a System Integrator to align engineering, data, and AI contributions into cohesive production systems.

Example Project

Design and deploy a multi-agent AI system to automate critical stages of a company’s sales cycle, including:

• Generating client proposals using historical SharePoint data and CRM insights
• Summarizing meeting transcripts
• Drafting follow-up communications
• Feeding structured insights into dashboards and workflow tools

The solution will combine RAG pipelines, LLM reasoning, and React-based interfaces to deliver measurable productivity gains.

Key Responsibilities

• Architect and implement AI workflows using LLMs, vector databases, and automation frameworks
• Act as a System Integrator, coordinating deliverables across distributed engineering and AI teams
• Develop frontend interfaces using React/JavaScript to enable seamless human-AI collaboration
• Design APIs and microservices integrating AI systems with enterprise platforms (SharePoint, Teams, Databricks, Azure)
• Drive architecture decisions balancing scalability, performance, and security
• Collaborate with product managers, clients, and data teams to translate business use cases into production-ready systems
• Mentor junior engineers and evolve into a broader leadership role as the team grows

Ideal Candidate Profile

Experience Requirements

• 5+ years in full-stack development (Python backend + React/JavaScript frontend)
• Strong experience in API and microservice integration
• 2+ years leading technical teams and coordinating distributed engineering efforts
• 1+ year of hands-on AI project experience (LLMs, Transformers, LangChain, OpenAI/Azure AI frameworks)
• Prior experience in B2B SaaS environments, particularly in AI, automation, or enterprise productivity solutions

Technical Expertise

• Designing and implementing AI workflows including RAG pipelines, vector databases, and prompt orchestration
• Ensuring backend and AI systems are scalable, reliable, observable, and secure
• Familiarity with enterprise integrations (SharePoint, Teams, Databricks, Azure)
• Experience building production-grade AI systems within enterprise SaaS ecosystems

Job Title: ServiceNow ITAM / SAMPro Specialist

Department: IT Service Management / Asset Management

Reports To: ITAM Manager / ITSM Practice Lead

Location: Remote

Employment Type: Contract

Position Summary

We are seeking a highly skilled ServiceNow SAMPro Specialist to lead the architecture, implementation, and ongoing governance of our Software Asset Management (SAM) strategies. The ideal candidate will have deep technical expertise in the ServiceNow SAMPro module and a strong understanding of complex software licensing models across global environments. You will be responsible for optimizing software spend, mitigating compliance risks, and automating the software lifecycle from procurement to retirement.

Key Responsibilities

Implementation & Architecture

Lead the end-to-end implementation, configuration, and enhancement of the ServiceNow SAMPro module.

Configure and maintain Publisher Packs (e.g., Microsoft, Oracle, IBM, VMware, Adobe) to ensure accurate license position calculations.

Integrate SAMPro with external data sources, including ServiceNow Discovery, Microsoft SCCM, procurement platforms, and HR systems.

Design and implement automated workflows for software requests, approvals, harvesting, and allocations.

Asset Governance & Compliance

Manage software entitlements, contracts, and software models within the ServiceNow platform.

Conduct regular reconciliation and normalization of software inventory against purchased entitlements.

Proactively identify and remediate compliance gaps, shadow IT, and underutilized software assets.

Support internal and external software audits by providing accurate, timely compliance reporting and effective licensing positions (ELP).

Ensure software asset management processes align with global IT policies and regional compliance requirements.

Continuous Improvement & Reporting

Develop and maintain interactive dashboards and reports to provide leadership with visibility into software spend, compliance risks, and optimization opportunities.

Analyze software usage data to identify opportunities for license reclamation and cost savings.

Stay current with ServiceNow releases and industry trends, recommending platform upgrades and new SAM features to enhance operational efficiency.

Qualifications & Requirements

Technical Expertise

Experience: Minimum of 3–5 years of dedicated experience implementing and administering ServiceNow SAMPro in enterprise environments.

Certifications:

ServiceNow Certified Implementation Specialist – Software Asset Management (CIS-SAM) is highly preferred.

ServiceNow Certified System Administrator (CSA) is required.

ITIL v4 Foundation or higher is a strong plus.

Licensing Knowledge: Deep understanding of complex vendor licensing models (e.g., Per Core, Named User, Concurrent, Processor-based) and cloud licensing structures (SaaS, IaaS, PaaS).

Platform Skills: Proficiency in ServiceNow CMDB, Discovery, and foundational ITSM processes.

Scripting: Basic to intermediate knowledge of JavaScript, GlideScript, and ServiceNow APIs for custom integrations and automated workflows.

Professional Competencies

Analytical Skills: Strong ability to parse complex vendor contracts and translate them into actionable ServiceNow configurations.

Communication: Excellent stakeholder management skills, with the ability to articulate technical compliance issues to non-technical business leaders and procurement teams.

Problem-Solving: Proven track record of independently troubleshooting normalization rules, reconciliation errors, and discovery anomalies.

Fabrication and Sheet metal Knowledge Preferred

2 to 4 years Experiences Candidates Preferred

• Determine what quality standards are and establish detailed guidelines about what to check
• Create blueprints and documentation for quality assurance
• checking
• Oversee the quality standards of the organisation's engineering and manufacturing processes
• Develop, implement, audit and update quality standards and quality control systems
• Investigate production and product issues and consider corrective measures to make improvements
• Perform regular quality check tests for the early identification of any potential issues
• Prepare detailed reports of malfunctioning equipment and defective product raw materials
• Write detailed reports on the corrective actions to take to fix technical issues and production cycle issues
• Ensure compliance with quality specifications by the inspection and testing of materials, equipment, processes and products at different stages
• Collaborate with suppliers, managers and other personnel to meet organisational quality standards
• Coordinate with the organisation's internal teams to improve product quality and meet customer requirements
• Work in coordination with external technicians and quality assurance auditors
• Review customer feedback and implement changes to improve products to increase customer satisfaction
• and build brand loyalty
• Stay updated about safety and legal standards and regulations for manufacturing processes and manufactured products
• Monitor and analyse production efforts to optimise them and reduce operational expenses
• Gather relevant data to prepare detailed quality standard reports and submit them to the senior management

• Handling doubt session or query session of the students related to digital marketing at the time of training;
• Well versed with the latest tool and industry updates related to each and every aspect of the digital marketing or as per your expertise area;
• Digital Marketing Certified Associate (Google certification, search and display advertising);
• To Update and ensure all latest trends and best practices are covered in Qualifications and Skills Web;
• Able to give appropriate assignments and projects for the students to make them grow with hands-on experience in digital marketing;
• To deliver course material as per the PreDecided curriculum;
• Should be well versed with all digital marketing concepts and strategies;
• Should have the capability to resolve all the doubts and Handling query sessions for the students;
• Helping students in the practical execution of digital marketing concepts;
• Designing, SEO, SEM Pay per click, Google ads, mobile marketing, SMM, SMO Desired Candidate Profile;
• A personal blog related to digital marketing is a huge plus;
• Provide classroom training to students;
• Help students in learning problem;
• Providing in-class training on digital marketing concepts;
• The experience of the execution of marketing campaigns will be an added advantage.

• Handling doubt sessions of students;
• Well versed in Delivering trial sessions to students;
• Helping learners in the practical execution of the digital concept;
• Should have strong convincing skills;
• Should have clear cut knowledge in all digital marketing strategies;
• Should have strong convincing skills and willing to work on multiple assignments;
• He will provide in-class training on Digital Marketing;
• Notice Period – Immediate Join or Maximum 15 Days;
• Looking for Full Time Employment Candidate;
• Planning and preparing courses and lessons for digital marketing;
• Handling doubt session or query session of the students;
• Continuously improve on teaching methodology to suit model for better student satisfaction;
• Minimum 3 yrs Experience in Digital marketing Industry and 6 months of experience As a Trainer;
• Work Timings- Monday to Friday 8.00am to 6.00pm and Saturday 10.00am to 4.00pm;
• Delivering a demo session to the students.

We are cloud enthusiasts on a mission to help cloud engineers build their own cloud management platform without the need for coding or integrating other tools.

We are looking for an experienced UI Developer to work with us as a freelancer. You will be part of the core development team working on state-of-the-art advanced cloud-based technologies.

RESPONSIBILITIES:

- Understand and improve the user experience across the site

- Make web apps responsive and pixel perfect

- Perform unit testing and automation testing of the features developed

REQUIRED SKILLS/EXPERIENCE:

- Proficient and good experience in HTML5, CSS3, Javascript, Typescript, Bootstrap 4, React.js.

- 4-8 years of relevant working experience

- Strong understanding of Object-oriented concepts and ECMA2015 standards

- Experience in identifying and implementing page performance improvements

- Attention to detail, and ability to multitask and meet deadlines

- Passion for quality and engineering excellence at scale and code quality

- Strong communication and conflict resolution skills