Inside Sales & Customer Services Manager

Our client is a very innovative digital healthcare start-up, who specialises in chronic healthcare with proven improvements in patient parameters through coaching coupled with patient data based interventions.Their core focus is to use smart technology to create sustainability, traceability and improvement in the healthcare sector. They have brought valuable information relating to the healthcare sector at your fingertips, so that you as a customer, can make an informed decision.
What you will do:

• Deepening the relationship with B2B2C channel
• Strengthening the relationship with existing customers
• Selling the company's diabetes management plans through outbound calls to a set of pre generated leads
• Managing relationship with onboarded customers and taking feedback and resolving customer queries
• Receiving in-bound calls from the customer and helping them to understand the company's plans and offerings
• Being the second point of contact for partner doctors and hospitals and visiting them when required, to resolve their queries
• Understanding customers’ requirements from the product standpoint and developing an in depth understanding of the healthcare eco-system

 

Desired Candidate Profile

What you need to have:

• At least a graduate in any stream from a reputed university
• A decent understanding of the sales and customer acquisition processes
• Good social skills with ability to understand customer needs and developing relationships with people
• Past experience in successfully closing sales deals remotely is a must
• Openness to move around in NCR and meet doctors
• Past experience of 3-5 years in similar roles either with healthcare start-ups or in a similar role in related or other industries
• Fluency in English and Hindi is a must
• Proficiency in using internet and tools such as Microsoft Word and Microsoft Excel