Inside Sales & Customer Services Manager

Job Title: Customer Success Associate (Healthcare Process)

Location: Bhopal (Onsite)

Eligibility:

• Undergraduate with 6 months calling experience OR
• Graduate (Fresher/Experienced).
• Good communication & basic computer skills.

Key Responsibilities:

• Handle inbound/outbound customer calls professionally.
• Assist with healthcare-related queries and support services.
• Resolve customer issues efficiently and ensure satisfaction.
• Maintain and update customer data in the system.
• Coordinate with internal teams for quick resolution.
• Meet performance targets and follow process guidelines.

Skills Required:

• Strong communication skills.
• Customer-focused approach.
• Problem-solving ability.
• Ability to work in a fast-paced environment.

Start your career in the growing Healthcare Customer Support domain with a stable and rewarding opportunity.

Review Criteria:

Mandatory:

• Strong IT Infrastructure Lead Profile
• Must have 10+ years of hands-on experience in global IT Infrastructure management, including administration of Azure Entra ID, Office 365 Suite (Outlook, SharePoint, OneDrive), Azure Exchange, Microsoft Teams, Intune, and Windows Autopilot
• Must have strong expertise in Azure/Office 365 compliance and governance, including audit readiness, data governance policies, and global regulatory frameworks (e.g., GDPR, HIPAA)
• Must have solid experience managing IT operations end-to-end: user onboarding/offboarding, identity & access management, SAML/SSO integrations, and enterprise-wide provisioning/deprovisioning
• Must have strong knowledge and hands-on experience with FortiGate Firewalls, FortiGate WiFi, VPN, routing, subnetting, and overall network administration
• Must have proven capability in endpoint and device management: ManageEngine Endpoint Central, Assets Explorer, Antivirus Endpoint Security, JAMF (macOS), and multi-OS troubleshooting (Windows, Linux, Mac)
• Must have strong Jira/Confluence administration experience for global teams, including configuration, access control, and workflow governance
• Must have experience supporting, patching, updating, and troubleshooting multi-OS environments (Windows, Linux, macOS) with strong focus on security hardening and vulnerability fixes
• Must have strong hands-on experience in shell scripting / bash / PowerShell for automation, system tasks, and operational efficiency
• Must have experience in configuration and troubleshooting of Cisco/Polycom audio-video solutions and collaboration tools

Preferred:

• Experience with Highspot, HubSpot, Gong, or similar platforms for basic administration
• Strong background in cybersecurity frameworks, risk management, IT governance, incident response, and GRC practices
• Bachelor’s or master’s degree in information technology, Computer Science, or related field
• Candidates from NCR/Noida preferred

Role & Responsibilities:

The incumbent will be responsible for managing and enhancing the company’s IT infrastructure, cybersecurity, and IT operations globally. This role will require a strategic leader with a hands-on approach to overseeing infrastructure design, network security, data privacy, and compliance. The IT Head will drive initiatives to maintain a secure, efficient, and scalable technology environment that aligns with company’s business goals.

Key Responsibilities-

IT Infrastructure Management:

• Lead the design, implementation, and management of the IT infrastructure across company’s global offices.
• Oversee IT systems, network architecture, hardware, and software procurement, and ensure optimal performance and uptime.
• Plan and execute IT modernization and digital transformation initiatives to support business growth.

Cybersecurity and Risk Management:

• Establish and maintain robust cybersecurity policies, frameworks, and controls to protect the company’s data, systems, and intellectual property.
• Monitor, detect, and respond to cybersecurity threats, vulnerabilities, and breaches.
• Implement secure access controls, multi-factor authentication, and endpoint security measures to safeguard global IT environments.

Compliance and Data Privacy:

• Ensure compliance with global data privacy regulations, such as GDPR, HIPAA, and other applicable data protection laws.
• Support internal and external audits, ensuring adherence to regulatory and industry standards.

IT Governance and Strategy:

• Develop and execute the IT strategy in alignment with company’s business objectives.
• Create and enforce IT policies, procedures, and best practices for global operations.
• Prepare and manage the IT budget, ensuring cost-effective solutions for infrastructure and security investments.

Vendor Management and Contract Negotiations:

• Build and manage relationships with technology vendors, service providers, and consultants.
• Negotiate contracts to achieve favorable pricing and terms for the company.

Team Leadership and Development:

• Lead, mentor, and develop a high-performing IT team across multiple geographies.
• Foster a culture of innovation, collaboration, and continuous learning.

Ideal Candidate:

• Bachelor’s or master’s degree in information technology, Computer Science, or a related field.
• 10+ years of progressive experience in IT infrastructure, security, and operations, with at least 7 years in a senior leadership role.
• Strong experience in managing global IT environments, distributed teams, and multi-office setups.
• Administer and manage Azure Entra ID, Office 365 suite (Outlook, SharePoint, OneDrive), Azure Exchange, Microsoft Teams, Microsoft Intune, Windows Autopilot, and related services.
• Configure and manage SAML/Azure SSO integrations across enterprise applications.
• Ensure Office 365 compliance management, including audit readiness and data governance policies.
• Handle user onboarding and offboarding, ensuring secure and efficient account provisioning and deprovisioning.
• Oversee IT compliance frameworks, audit processes, and IT asset inventory management, attendance systems.
• Administer Jira, FortiGate firewalls and Wi-Fi, FortiGate EMS, antivirus solutions, and endpoint management systems.
• Provide network administration: routing, subnetting, VPNs, and firewall configurations.
• Support, patch, update, and troubleshoot Windows, Linux, and macOS environments, including applying vulnerability fixes and ensuring system security.
• Manage JAMF, ManageEngine Endpoint Central, and Assets Explorer for device and asset management.
• Provide configuration and basic administration knowledge for Highspot, HubSpot, and Gong platforms.
• Set up, manage, and troubleshoot Cisco and Polycom audio/video conferencing systems.
• Provide remote support for end-users, ensuring quick resolution of technical issues.
• Monitor IT systems and network for performance, security, and reliability, ensuring high availability.
• Collaborate with internal teams and external vendors to resolve issues and optimize systems.
• Working Knowledge of data privacy regulations (GDPR, HIPAA) and experience driving regulatory compliance.
• Strong project management, problem-solving, and stakeholder management skills.
• Document configurations, processes, and troubleshooting procedures for compliance and knowledge sharing.
• Ability to influence cross-functional teams and present technical information to non-technical stakeholders.
• Good Experience in driving GRC

Perks, Benefits and Work Culture:

• Competitive Salary Package
• Generous Leave Policy
• Flexible Working Hours
• Performance-Based Bonuses
• Health Care Benefits

At Pipaltree, we’re building an AI-enabled platform that helps brands understand how they’re truly perceived — not through surveys or static dashboards, but through real conversations happening across the world.

We’re a small team solving deep technical and product challenges: orchestrating large-scale conversation data, applying reasoning and summarization models, and turning this into insights that businesses can trust.

We’re looking for a Senior Fullstack Engineer who loves crafting delightful, high-performance applications that can handle thousands of concurrent users — and who thrives at the intersection of elegant UX and robust backend systems.

You’ll work closely with our AI, data, and product teams to build responsive, real-time interfaces that bring brand intelligence to life.

Requirements:

• Deep expertise in Next.js, React, Node.js, and TypeScript
• Experience architecting systems that handle thousands of concurrent users with low latency
• Strong understanding of web performance, caching, and asynchronous data flows
• Familiarity with databases (MongoDB/Postgres) and API design (REST or GraphQL)
• Strong product intuition — you care about UX, not just functionality
• Bonus: exposure to AI/LLM integrations, WebSockets, or event-driven architectures

We are seeking a skilled SailPoint IdentityIQ Developer to join our Identity and Access Management (IAM) team. The ideal candidate will be responsible for designing, developing, implementing, and supporting SailPoint IIQ solutions to manage user identities, entitlements, and access privileges across the enterprise.

Key Responsibilities:

• Design and implement SailPoint IIQ solutions including lifecycle events, certifications, policies, and workflows.
• Develop custom connectors and integrate SailPoint with various systems (e.g., Active Directory, databases, cloud platforms).
• Configure and customize SailPoint IIQ components such as rules, roles, policies, and tasks.
• Perform application onboarding and connector development.
• Troubleshoot and resolve issues related to identity provisioning and access governance.
• Collaborate with cross-functional teams including security, compliance, and application owners.
• Maintain documentation for configurations, processes, and procedures.
• Participate in code reviews, testing, and deployment activities.
• Ensure compliance with security policies and regulatory requirements.

Required Skills & Qualifications:

• 3+ years of hands-on experience with SailPoint IdentityIQ.
• Strong understanding of IAM concepts: provisioning, de-provisioning, RBAC, SOD, access reviews.
• Proficiency in Java, BeanShell, XML, and web services (REST/SOAP).
• Experience with directory services (LDAP, Active Directory) and databases (SQL).
• Familiarity with cloud platforms (AWS, Azure, GCP) is a plus.
• Strong problem-solving and analytical skills.
• Excellent communication and documentation skills.

Job Description

Team Leadership: Lead and inspire a team of marketing professionals, fostering a collaborative and creative work environment. Provide guidance, mentorship, and support to ensure the team's success.

Marketing Strategy: Develop, implement, and oversee comprehensive marketing strategies aligned with business goals. Continuously evaluate and refine strategies to adapt to market dynamics.

Campaign Management: Plan, execute, and optimize multi-channel marketing campaigns to reach target audiences. Monitor campaign performance, analyze results, and implement improvements for maximum effectiveness.

Event Management and Industry Collaboration: Strategically plan, meticulously manage, and flawlessly execute diverse events, including hosted, participated, and sponsored activities.

Brand Management and Publishing: Ensure brand consistency across all marketing channels. Oversee the creation of compelling and on-brand content for various platforms.

Event Outcome / ROI Tracking: Effectively and systematically assess and track the ROI of an Event in line with the internal process with the respective team members.

Cross-functional Collaboration: Collaborate with sales, Creative, Technical, and other departments to align marketing strategies with overall business objectives.

Vendor Management: Oversee vendor management associated with various events and activities ensuring an on-time delivery.

Budget Management: Manage the marketing budget effectively, allocating resources to maximize return on investment.

Performance Analysis: Utilize data analytics to measure the success of marketing initiatives. Provide regular reports with key performance indicators, insights, and recommendations for improvement.

Franchise Sales Manager to lead our franchise expansion across multiple cities in India. The role involves extensive client interaction, legal documentation, and operational oversight.  

Key Responsibilities:

- Drive franchise sales and onboard new franchise partners across India.  

- Present the franchise model and conduct multiple meetings to close deals.  

- Handle end-to-end legal documentation and ensure timely agreement signings.  

- Manage complete setup of franchise stores, ensuring seamless execution.  

- Build strong relationships with franchise partners and guide them on ROI and break-even strategies.  

- Collaborate with the marketing team to align franchise sales efforts with promotional activities.  

- Provide regular progress reports to the Chief Executive Officer.  

- Travel frequently to meet clients, conduct site visits, and oversee franchise operations.  

Qualifications & Skills:

- Proven experience in franchise sales or a similar role.  

- Strong understanding of franchise models, ROI, and break-even analysis.  

- Excellent communication, negotiation, and relationship-building skills.  

- Proficiency in handling legal documentation and agreements.  

- Ability to work under pressure and achieve sales targets.  

- Willingness to travel extensively.  

- Strong organizational and project management abilities.  

Position: Product Designer (for Luxury Home Decor products)

Location: Noida

Experience: 2 years and above

Salary: upto 4.8 LPA

Qualification: Bachelor's degree in fashion design or a related field.

LOOKING FOR SOMEONE WITH RELEVANT EXPERIENCE IN HOME DECOR DESIGN, HOME ACCESSORIES DESIGN, ETC.

Responsibilities:

• Conducting market research to determine gaps in the market.
• Translating research into feasible ideas and designs that will satisfy consumers.
• Clearly outlining specifications for the design team and stakeholders.
• Collaborating with the design team, and providing helpful feedback on processes.
• Engaging audiences and using sketches, blueprints, and prototypes to gather feedback.
• Using software for detailed designs.
• Producing prototypes and models to test functionality.
• Researching tools, materials and relevant design techniques.

Requirements and skills:

• Bachelor's degree in fashion design or a related field.
• A creative eye, good imagination, and vision.
• A firm grasp of market trends and consumer preferences.
• Practical experience using computer-aided design software. Proficient in software such as Corel Draw, Photoshop, Rhino, Keyshot.
• Good technical and IT skills.
• Excellent written and verbal communication skills.
• Strong planning and organizational abilities.
• Good problem-solving skills.

• Research and recommend prospects for new business opportunities
• Research and analyze sales options
• Build and maintain relationships with clients and prospects
• Stay current with trends and competitors to identify improvements or recommend new products
• Collect and analyze information and prepare data and sales reports
• Attend workshops to learn more technical and professional skills for the job
• Build and maintain professional networks

We are looking for a Python Web Developer responsible for managing the interchange of data between the server and the users. Your primary focus will be the development of all server-side logic, ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for integrating the front-end elements built by your co-workers into the application; therefore, a basic understanding of front-end technologies is necessary as well.

• Writing reusable, testable, and efficient code
• Design and implementation of low-latency, high-availability, and performant applications
• Integration of user-facing elements developed by front-end developers with server side logic
• Implementation of security and data protection
• Integration of data storage solutions