Inside Sales & Customer Services Manager

Chronic Diseases Management Startup

Inside Sales & Customer Services Manager

Unnati

Company

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Inside Sales & Customer Services Manager

at Chronic Diseases Management Startup

Agency job

via Unnati

3 - 5 yrs

₹2.5L - ₹5.5L / yr

Delhi, Gurugram, Noida

Skills

Inside Sales

Join one of the most advanced healthcare startups, which is led by professionals and startup experts from various sectors.

Our client is a very innovative digital healthcare start-up, who specialises in chronic healthcare with proven improvements in patient parameters through coaching coupled with patient data based interventions.Their core focus is to use smart technology to create sustainability, traceability and improvement in the healthcare sector. They have brought valuable information relating to the healthcare sector at your fingertips, so that you as a customer, can make an informed decision.

The company has been founded by a group of highly experienced professionals from IIT, IIM and ISB with a background in strategy,consulting and healthcare technology. The members come with extensive experience working with start-ups in India.

As an Inside Sales & Customer Services Manager, you will be responsible for driving the customer acquisition process forward primarily through B2C route.

What you will do:

Deepening the relationship with B2B2C channel
Strengthening the relationship with existing customers
Selling the company's diabetes management plans through outbound calls to a set of pre generated leads
Managing relationship with onboarded customers and taking feedback and resolving customer queries
Receiving in-bound calls from the customer and helping them to understand the company's plans and offerings
Being the second point of contact for partner doctors and hospitals and visiting them when required, to resolve their queries
Understanding customers’ requirements from the product standpoint and developing an in depth understanding of the healthcare eco-system

Desired Candidate Profile

What you need to have:

At least a graduate in any stream from a reputed university
A decent understanding of the sales and customer acquisition processes
Good social skills with ability to understand customer needs and developing relationships with people
Past experience in successfully closing sales deals remotely is a must
Openness to move around in NCR and meet doctors
Past experience of 3-5 years in similar roles either with healthcare start-ups or in a similar role in related or other industries
Fluency in English and Hindi is a must
Proficiency in using internet and tools such as Microsoft Word and Microsoft Excel

Join one of the most advanced healthcare startups, which is led by professionals and startup experts from various sectors.

As an Inside Sales & Customer Services Manager, you will be responsible for driving the customer acquisition process forward primarily through B2C route.

What you will do:

Deepening the relationship with B2B2C channel
Strengthening the relationship with existing customers
Selling the company's diabetes management plans through outbound calls to a set of pre generated leads
Managing relationship with onboarded customers and taking feedback and resolving customer queries
Receiving in-bound calls from the customer and helping them to understand the company's plans and offerings
Being the second point of contact for partner doctors and hospitals and visiting them when required, to resolve their queries
Understanding customers’ requirements from the product standpoint and developing an in depth understanding of the healthcare eco-system

Desired Candidate Profile

What you need to have:

At least a graduate in any stream from a reputed university
A decent understanding of the sales and customer acquisition processes
Good social skills with ability to understand customer needs and developing relationships with people
Past experience in successfully closing sales deals remotely is a must
Openness to move around in NCR and meet doctors
Past experience of 3-5 years in similar roles either with healthcare start-ups or in a similar role in related or other industries
Fluency in English and Hindi is a must
Proficiency in using internet and tools such as Microsoft Word and Microsoft Excel

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