Inside Sales & Customer Services Manager

Job Title: Apple Specialist (Mac Support Expert)

Job Description:

We are seeking a highly skilled Apple Specialist with in-depth knowledge of Mac systems to join our IT team. The ideal candidate must excel in troubleshooting, configuring, and supporting Mac devices and macOS environments. If you have expertise in Apple products and a passion for delivering exceptional technical support, we want to hear from you!

Key Responsibilities:

• Provide advanced troubleshooting and support for Apple devices, including MacBooks, iMacs, and other Apple hardware.
• Install, configure, and maintain macOS and associated software applications.
• Manage device enrollments and updates through Apple Business Manager and Mobile Device Management (MDM) solutions like Jamf or Mosyle.
• Resolve issues related to iCloud, Time Machine backups, and file system configurations.
• Assist in integrating Apple devices into hybrid environments, including Windows and Linux systems.
• Perform hardware diagnostics, upgrades, and replacements for Apple products.
• Educate and train users on macOS features, shortcuts, and best practices.
• Coordinate with Apple Support and vendors for hardware repairs or advanced issues.
• Maintain documentation of Apple device inventory, configurations, and troubleshooting steps.

Required Skills and Qualifications:

• Expertise in macOS troubleshooting and system administration.
• Proficiency in configuring and managing Apple hardware and software.
• Knowledge of Apple ecosystem services like iCloud, Handoff, and Continuity.
• Experience with MDM tools (e.g., Jamf, Mosyle, or Kandji).
• Basic understanding of networking concepts, including Wi-Fi, VPN, and file sharing.
• Strong communication and customer service skills.
• Ability to work independently and adapt to fast-paced environments.
• Apple certifications (e.g., Apple Certified Support Professional - ACSP) are highly preferred.

Work Environment:

• Primarily focused on Apple products, but may involve collaboration with other IT systems.
• Remote and onsite support as required.

About Credilio

Founded by a bunch of serial entrepreneurs having fintech and banking experience, Credilio is building the next generation tech-enabled marketplace for financial products. While English-speaking literate India is adequately served by the banks, our focus is on the Bharat - i.e. the next 200 million middle and lower-middle-class Indians who are expected to fuel the demand for financial products.

We are looking for smart Full Stack Javascript Engineers who want to make a difference in the way people consume financial services in India.

Responsibilities

• Build reusable code and libraries for future use.
• Own & build new modules/features end-to-end independently.
• Collaborate with other team members and stakeholders.
• Work in an agile environment to rapidly build high quality and robust features.
• Proactively discover, evaluate, and implement new technologies to improve development efficiency.

Required Skills

• Master in Vue.js (Nuxt.js) and HTML/CSS.
• Hands-on with TypeScript will be a big plus.
• Hands-on with Tailwindcss will be a plus.
• Experience with modern JS toolchains such as Webpack, Grunt, Bower, and Yeoman.
• Understanding the nature of asynchronous programming and its quirks and workarounds.
• Open Source enthusiast.
• Comfortable with Test Driven Development.
• Can learn and adapt fast, as well as identifying and solving problems.
• Understanding of Git, SPA, PWA, Docker.

Job Perks

• Get to work with a highly passionate team of engineers.
• Open and embracing culture towards the latest hot technologies.
• A high level of freedom & responsibility.

Business Analyst

Looking for a passionate business product (future product owner) and team player who wants

to learn, contribute and have fun with the team. We are a friendly startup where we provide

opportunities to explore and learn a lot of things(new solutioning/technology/tools etc.,) in

building quality products using best-in-class technology.

● Understanding of Information Technology and business concepts

● Work with client to define high level requirements and capture their business needs

● Partner with the development team to understand and articulate the product vision of clients

● Collaborate with teammates to analyze and design the business requirements

● Analyze the as is situation and collaborate with clients

● Be an effective liaison between the client and the team to manage the product backlog and

keep an eye on the software delivery

● Well versed with Agile, Lean and Continuous delivery methodologies

● Must have exposure to functional testing

● Keep a track record for delivering impactful software with the collaboration of software

delivery team

Key Requirements:

● Excellent communication and interpersonal skills required

● Knowledge on Loans or Credits or Accounts or related areas

● Should have agile/scrum/kanban experiences like backlog creation EPIC, Stories

creation and Sprint

● Planning

Key Responsibilities

● Understand business requirements and create business specifications and solutioning

documents for the product

● Agile/Scrum - Epics, Story writing, Spring Planning (IPM), Retro, Backlog/Feature

management

● Understand how business operates and experience modeling business processes using

a different tools and techniques to ease requirement elicitation sessions

● Have a knack for resolving any conflicts as they arise

We are seeking a highly motivated and talented individual to join our team as a Fresher Software Developer. As a software developer, you will be involved in the entire software development life cycle, from concept and design to testing and deployment. This is an excellent opportunity for recent graduates or individuals with limited professional experience to kickstart their career in software development.

Responsibilities:

Coding and Development:

• Collaborate with cross-functional teams to analyze requirements and develop high-quality software solutions.
• Write clean, efficient, and maintainable code in accordance with industry best practices.
• Participate in code reviews to ensure code quality and provide constructive feedback.

Testing and Debugging:

• Conduct thorough testing of software applications to identify and fix bugs, ensuring the delivery of reliable and robust software.
• Debug and troubleshoot issues, providing timely resolutions.

Learning and Growth:

• Stay updated on emerging technologies and industry trends to enhance skills and contribute to continuous improvement within the development team.
• Actively participate in training programs and self-directed learning to broaden technical knowledge.

Collaboration:

• Collaborate with team members, including other developers, designers, and product managers, to deliver high-quality software solutions.

Educational Background:

• Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field.

• Installing and maintaining the Oracle database software.
• Creating storage database structures with high-level security features.
• Altering storage structures to meet the evolving needs of the company.
• Setting up database user accounts.
• Training users on how to access the information in the database.
• Finding and debugging malfunctioning programs affecting the database integrity.
• Creating autonomous database backups.
• Regularly updating the database security protocols.

Responsibilities:

• Build scalable and optimized backend APIs / RPCs using Go.
• Experience in developing and maintaining live services (troubleshooting, monitoring).
• Work with designers and developers to structure the APIs and database.
• Implement Admin tools for live ops, events, and economy tweaking.
• Ensure that the backend is secure against hacks like tampering with API calls/data.
• Help evaluate and improve backend architecture for the company.

Requirements:

• Experience in working with relational databases. PostgreSQL is a plus.
• Experience Window: 5 to 10 years on Go (Good to have).
• Solid understanding of any of the existing cloud platforms like AWS/Azure/GCP.
• Experience with docker and containerization.
• Expert knowledge in any backend tech like Go, Kotlin, JAVA, . NET Core, NodeJS, Python, Angular, etc.
• Strong familiarity with system design, algorithms, and data structures.
• Experience in writing APIs and cloud database.
• Experience in CI/CD environments.
• Bonus: Experience with real-time multiplayer backend/networking/ games is plus.
• Bonus: Experience with any BAAS platform (Nakama/Playfab/Gamesparks).

• 15+ years of experience in the IT / ITES industry.
• Highly enthusiastic and energetic delivering sessions in virtual delivery platforms
• Experience in leading initiatives around business transformation incorporate
• Facilitation experience delivery topics around Digital / Agile / Design Thinking
• Experience in delivering leadership programs for Mid to Senior level audiences.
• Highly aware of technology trends across industries
• Familiar with platforms such as WebEx, Zoom, MS Teams
• Learner centricity

Desirable areas

• Industry certifications on Digital / Design Thinking / Agile related areas
• Instructional Design and content development skills
• Managed P&L responsibilities
• Awareness of the latest tech trends such as AI, IoT, Blockchain, ML

Roles & Responsibilities:

• Management of facilitator eco-system
• Identify sourcing strategies to onboard new facilitators with a practitioner background
• Collaborate with Operations and Finance team to ensure Facilitators costs are within budget
• Guide team to ensure timely NDA and Pricing contract documentation
• Guide team to ensure timely renewal of pricing contract documentation
• Ensure facilitators are provided Train the trainer service live / online
• Ensure facilitators are assessed for their teach-back process
• Ensure timely certification and readiness of pool of facilitators at a global level
• Resolve facilitator grievances by collaborating with key stakeholders
• Upskill on latest products for self and other existing facilitators
• Deliver 8 to 10 sessions per month on Leading Now and Leading Next themes
• Create an eco-system of facilitators across industries
• Oversee and report metrics for improving experience through dashboards and analysis
• Good working knowledge of MS Office tools, Eg Word, Excel, and Powerpoint