Team Leader(Last Mile)
E-Commerce
1 - 4 yrs
₹2L - ₹3L / yr
Goa
Skills
Team Management
Operations
ecom
Qualification-Any Graduate
Experience-1-4 years of E-commerce experience
Location-Goa
Note-Only Male candidates
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Job Brief:
As a Sr. Executive you will play a very vital role in developing SOPs and help the team implement
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enough fuel and energy to run and deliver operations at its best.
Responsible
➢ Ensure prompt responses to queries /concerns raised by the Customer Support Team by highlighting to Last Mile Logistics Partner.
➢ Help build and implement SOPs. Manage workflow of day to day tickets raised related to
Last Mile complaints.
➢ Can handle End to end NDR process. Can manage both Call Centre & Logistic Partners
Ensure the designated Service Level Requirements, Customer promise dates, FAD, NDR,
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➢ Must have customer service skills and be able to maintain a consistent, elevated level of
service
➢ Monitor the performance metrics of different reporting teams and take necessary actions
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➢ Communicate with Last Mile Vendors for Lost & Damages with working data.- Work with
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As a Sr. Executive you will play a very vital role in developing SOPs and help the team implement
the same. You as the last-mile champ will handle all end to end NDR process. You will act as a bridge between customer support and logistic team. You will be one person who will pump in
enough fuel and energy to run and deliver operations at its best.
Responsible
➢ Ensure prompt responses to queries /concerns raised by the Customer Support Team by highlighting to Last Mile Logistics Partner.
➢ Help build and implement SOPs. Manage workflow of day to day tickets raised related to
Last Mile complaints.
➢ Can handle End to end NDR process. Can manage both Call Centre & Logistic Partners
Ensure the designated Service Level Requirements, Customer promise dates, FAD, NDR,
S2D. & all such Key Performance Indicators are achieved on a weekly and monthly levels
➢ Must have customer service skills and be able to maintain a consistent, elevated level of
service
➢ Monitor the performance metrics of different reporting teams and take necessary actions
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➢ Communicate with Last Mile Vendors for Lost & Damages with working data.- Work with
Internal for reconciliations for Disputes of Weights, Lost in Transit, etc.
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Sector 6, Noida
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• Checking and Verification of Purchase Orders, Credit Limit, Prices, Items, Eway Bills, LR Copy and other things related to dispatch.
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• Prior work experience as a Logistics and Dispatch Manager.
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A leading UK based online marketplace @ Bangalore
Agency job
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Hello,
Greetings for the day !!!
We are hiring "Operations & Logistics Executive" for one of the UK based online marketplace @ Bangalore !!!
Position: Operations & Logistics Executive
Introduction:
- It is an online marketplace which offers a refreshing new way to search and order fresh, authentic, and healthy home cooked food.
- It offers a unified way for foodies to find home cooked food and a simple, intuitive way of selling home food for chefs.
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Experience: 2+ years
Work Mode: Hybrid
Working Days: Monday to Friday
Working Shift: General Shift
Location: HSR Layout, Bangalore
Thank You & Regards,
Shraddha Kamble
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You will constantly analyze costs and sales, inventory levels in all warehouses and make sure that the customers receive the product they pay for as fast and cheap as possible.
What you will do:
- Tracking, managing and replenishing inventory at all the warehouses and all products of all brands of the company.
- Keeping an eye on the sales targets and making sure that inventory projections are made on a biweekly basis and tallied with the inventory in pipeline to ensure products are never out of stock.
- Managing and optimizing logistics cost constantly by optimizing daily processes and analyzing to find all inefficiencies in the processes currently in use.
- Establishing and enforcing departmental policies in sync with the other teams and their policies to ensure smooth synergy within the organization.
- Overseeing expenses related to packaging and other secondary expenses made by all warehouses and optimizing for any inefficiencies
- Reviewing team performance of all warehouses and solve for any gaps.
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ONN Bikes is a bunch of extremely energized and determined individuals working towards transforming the way India moves. Our team is passionate about developing long-term solutions that advance ONN Bike's mission of providing access to affordable, connected and sustainable mobility solution for all.
- What we have in common is our restlessness, our impassioned spirits, and the zest to enable mobility as a fundamental right.
The Interesting Challenge -
- Executing operation plans to help shape the strategic direction of the product.
- Contributing to continual improvement through operations.
What you'll offer us -
- Manage operations by taking inputs from the analysis of data.
- Design and create world processes and be action-oriented to implement those.
- Ensure to match supply with demand effectively and efficiently. Your team will be sourcing partners, bikes, stations, and successfully positioning them with our demand users, maximizing partner- user engagement along the way.
What you'll need -
- Graduation with a strong proven track record in Operations and Growth or MBA is preferred.
- Hands-on management of functions that included a combination of the following: operations, business analytics, marketing, customer loyalty and retention and project management.
- Exceptional verbal and written communication skills.
- Willingness to roll up your sleeves and tackle something hands-on; you persevere when others fall away.
- Ability to be on call when the product is busiest (often nights, weekends, and holidays).
What We Offer You -
- Entrepreneurial experience in a fast-paced startup.
- An opportunity to contribute your bit to the society.
- Exposure to the buzzing industries of shared mobility and electric vehicles.
- Personal growth and conducive work environment
- Freedom to choose your work hours
- Energized and always on toes teammates who talk about almost everything under the sun.
Read more
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Shubham Vishwakarma
Full Stack Developer - AverlonI had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort