Team Lead

Role: Program Consultant

Location: Onsite - Kondapur, Hyderabad

Shift: EST Hours (in IST: 8:00 PM - 5:00 AM)

About the Role

We’re Scale.jobs, a Techstars-backed, profitable startup building the future of job search

while shipping world-class products out of Hyderabad. We’re looking for a driven Program

Consultant (US Region) to support and grow our US-region B2C sales efforts through

high-volume outreach and strong conversion focus.

What You'll Own

● Own the full outbound motion, prospect, pitch, and close US customers daily at high

velocity through cold calling

● Drive conversions through effective communication and follow-ups

● Operate in sync with US EST hours, understand the customer, the culture, and the clock

Who We're Looking For

● 3 – 6 years of outbound / telesales experience (mandatory)

● You've dialed hundreds of cold calls and know how to handle rejection without

flinching

● Comfortable working night shifts aligned to US EST

● Exceptional spoken English, clear, confident, and persuasive every single time

● Self-driven and execution-obsessed, you don't wait to be told what to do

● Startup-ready: you embrace ambiguity, iterate fast, and thrive without hand-holding

● A genuine hunger to learn, sharpen your craft, and grow faster than your peers

What's In It For You

● Sell into the US market and sharpen your skills fast

● Work alongside top closers and a leadership team that invests in your growth

● We promote from within. Crush your targets and you move up - fast 

We are seeking a Patient support service - Voice to handle customer queries and provide assistance related to healthcare services. The role requires effective communication skills, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities:

• Handle inbound and outbound calls related to healthcare services.
• Service customers seeking support with their monthly healthy benefit package.
• This monthly benefit can be used in pharmacies and is present on a card to be used for over-the-counter medications such as cold/flu and nutritional supplements.
• Customers will seek help with replacement cards, balance checks, and contact information updates.
• Successful associates can distinguish varying levels of customer complexity & communicate effectively.
• Ensure compliance with HIPAA and other healthcare regulations.
• Resolve customer queries efficiently while maintaining professionalism.
• Maintain records of patient interactions and escalate complex cases when needed.
• 
  

Required Skills:

• Strong verbal and written communication skills.
• Ability to handle customer inquiries with empathy and professionalism.
• Basic knowledge of healthcare processes and medical terminologies (preferred).
• Problem-solving and multitasking abilities.
• Cognitive and Behavioral Assessment: Traitify – Medium or High
• Language Proficiency: Emmersion – B1 CEFR score
• Typing Test: 25 WPM at 95% accuracy
• Familiarity with CRM software or call center tools (a plus).

Educational Qualification:

• Bachelor’s degree in any field.

About us:

Rubick.ai is one of the fastest-growing eCommerce enablement platforms. We specialise in Product Discovery, Search and Market Intelligence for marketplaces, brands, and sellers. We offer an end-to-end full-stack Product Information, Cataloging, and Marketing platform as a solution for eCommerce. 

Rubick has catalogued over 5M SKUs for 200+ leading eCommerce brands like Amazon, Hudson Bay US, Zilingo Singapore, The Luxury Closet-UAE, and Myntra in India, the US, Singapore, and other international markets.

Visit us: https://www.rubick.ai/

Mode: Work from Home 

Days of work: 5 days (Monday to Friday)

Timings: 9:30 am - 6:30 pm (Full-Time)

Salary: INR 30,000 per month (Fixed Pay)With TDS deduction of 10%

 Responsibilities

• Edit around 13,000 words daily, ensuring the content follows the organisation's style guide and guidelines.
• Format documents according to established guidelines, ensuring consistent font usage, headings, and paragraph structures.
• Work within set timelines to meet project deadlines. 
• Assess the accuracy, coherence, and overall quality of written content.
• Improve the language flow and readability of content
• Verify information, statistics, and references to ensure accuracy and reliability.
• Collaborate with writers, senior editors, and other team members to provide constructive feedback and suggestions for improvement.
• Research to gather information on various topics, ensuring the accuracy and relevance of the content being edited.
• Play a role in maintaining the overall quality and integrity of the content produced by the organisation.

Qualifications:

• 1 - 2 years of work experience in content editing.
• Bachelor or Master degree in any related field.
• Ability to work independently and as part of a team. 
• Strong attention to detail and organisational skills. 
• Effective communication skills, both written and verbal.

Key skills: 

• Proofreading, 
• Excellent writing and editing skills
• Fact-checking
• An impeccable command of the English language.
• Understanding of SEO-related content
• Ability to handle multiple projects simultaneously
• Basic proficiency with computers, especially tools like Google Docs, MS Word, etc
• (Optional) A medical background or experience in editing similar content.

KEY RESPONSIBILITIES WILL INCLUDE:

• Participating in the entire product lifecycle (analyze, develop, test, release, and support.
• Contributing to research for new web and mobile technologies and recommend solutions to improve interface designs and interactions
• Testing, debugging, and fine-tuning to optimize the application’s performance.
• Designing intuitive applications to enhance users’ experiences.

DESIRED SKILLS AND EXPERIENCES:

• 2+ year experiences of mobile/web application development and system integration.
• Must be a skilled programmer with knowledge of coding best practices and ability to produce highly readable and maintainable code.
• Management and support of Google Play Store and Apple App Store.
• Experience in API development and integration with third-party APIs
• English communication is required. Great communication skills to coordinate across technical teams and business stakeholders.
• Creative, detail-oriented, and with good problem-solving skills
• Ability to collaborate with and lead other development team members.
• Ability to work in multiple projects and thrive in a fast-paced environment
• Candidate must possess at least a bachelor's degree or Post Graduate Diploma in Computer Science/Information Technology or equivalent.
• Specialization in IONIC must.

KNOWLEDGE OR EXPERTISE IN THE FOLLOWING ARE AN ADVANTAGE:

• Specialization in HTML5, CSS3, jQuery, and JavaScript.
• Experience with web service integration (REST, JSON, XML).
• Experience or knowledge with Git, Gitlab, GitHub is a plus.

You’ll be responsible for building APIs for a progressive web app. You must know Node.js, Express.js, Mongo.db, and basic Github.

Expectations:

• Design and develop REST API modules.
• Good experience in building and testing API’s and integrating them.
• Assuring the complete stack is designed and built for speed and scalability.

Your Requirement:

• Must know Node.js, Express.js, Mongo.db, and basic Github.
• 1-3 years of backend experience.
• Previously worked on similar projects (e commerce, food delivery, etc).
• Logical and problem solver.
• Optimized and clean code

Good to have:

• Worked on Payment Gateways
• Worked with food tech or similar projects

Hiring Process:

• Round 1 - Task based on backend technologies
• Round 2 - Task review and technical round

Responsibility:

• Complete the goal without missing any deadlines.
• Compensated on feature or hourly basis.

About Menu Cart Private Limited

We are a high growth startup currently experimenting in stealth. We are solving food delivery related problem with gamification features.

• 5+ years of software development or site reliability engineering or equivalent experience
• Skilled at problem solving, algorithms, and data structures
• Building tools and scripting frameworks from scratch
• Working with Cloud Automation tools like CloudFormation, Terraform, CDK, aws-cli
• Scripting languages like Python, Groovy, PowerShell, Bash, Perl etc.
• Configuration automation using Ansible or equivalent tools
• Exposure to Windows, Linux administration skills
• Project management tools like Jira, Trello
• Prior experience in dealing with Datastore technologies like Postgres, MySQL, SQL, DynamoDB is desirable
• Familiarity with basic networking, security and cloud engineering concepts
• Team player who is eager to help others to succeed through mentoring and leading by example
• Highly collaborative with effective written and verbal communication skills