Job Overview
Concurrently managing projects with high complexity, varying budgets, differing durations, and multiple stakeholder involvement. Projects are medium to large in scope and budget. This includes projects that are budget and time constrained, and include IT equipment and hardware components, some of them being niche projects in healthcare domain. Responsible for many aspects of conducting the task(s) through the entire project life, with a focus on optimized solution provisioning, overall integration, multiple vendor management, and data security. Experience in healthcare industry is an added advantage though project management as well as full stack development experience is mandatory.
Responsibilities and Duties:
- Integrations: Responsible for system integration planning: API Management to connect with current infra and launching/planning new IT architecture. Such as LIS, RIS, PACS, CRM, Fareye, Acuity, GE AW, MWL, MPPS integrations.
- Process Improvement: Identify enhance and Implement IT platforms to optimize operational bottlenecks: such as Queue Management etc.
- Automations: Plan automation of manual tasks, such as integration of Pine Labs / PayTM EDC Machines with POS; Fujitsu PaperScan for Auto-digitization of Scanned Documents.
- Infra Management/Uptime Monitoring: Implementation of Organization wide SD-WAN and setting up protocol to manage network/bandwidth usage.
- Security/Firewalls: Implement organization wide Firewall (with SD-WAN), Implement Endpoint Security for All users.
- CRM Management: Maintenance of workflows in Call Centre
- Data Management: Excel expertise is a must for data corrections/ process
- Analytics: Responsible for Business Analytics and Process Management
- Website Monitoring/Implementations: Manage WPMUDEV (For WP Security) and evaluate a shift to Magento
- WAF Management: Manage and Plan Rules for Cloudflare, AWF and Fortinet Accounts.
- VPN Administration: Evaluate building an IP-SEC tunnel for enhanced security
- New project’s implementation
- Experience in Process Implementations
- Knowledge of AWS Infrastructure will be added advantage
About HOD
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REQUIREMENTS: • Candidate must possess excellent Customer Service and Customer Support Skills. • Must have excellent Communication skills, both written and verbal. • Strong Analytical skills to understand customer feedback and provide solutions. • Must have a strong commitment to Customer Satisfaction. • Should have knowledge about basic AI tools. • Bachelor’s degree in business administration, Marketing, Communications, or any related field is required. • Prior customer service experience is a plus. • Proficiency in Microsoft Office and CRM software preferred. Page 2 of 2 KEY RESPONSIBILITIES: ● Respond to customer queries and customers’ concerns. ● Provide support for data collection to enable Recovery of the account for end user. ● Maintain a deep understanding of client process and policies. ● Reproduce customer issues and escalate product bugs. ● Provide excellent customer service to our customers. ● You should be responsible for exhibiting capacity for critical thinking and analysis. ● Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment.
Job Title:
Software Sales Manager
Summary:
Seeking a seasoned Software Sales Manager to lead our sales team. Drive revenue growth,
manage sales professionals, and develop strategic sales plans. Must have proven software
sales experience, leadership skills, and ability to exceed targets.
Responsibilities:
Lead and manage sales team
Develop and execute strategic sales plans
Identify new business opportunities
Build strong customer relationships
Analyze market trends and competitor activity
Collaborate cross-functionally
Track sales performance metrics
Represent company at industry events
Conduct 4-5 face-to-face meetings daily with clients.
Utilize email communication for regular client contact and updates.
Engage in telephonic conversations to nurture relationships and generate leads.
Build and strengthen customer relationships through varied communication channels.
requirements
Bachelor's degree
years in software sales, [0-2] years in management
Strong leadership, communication, and negotiation skills
Proficiency in CRM software
Willingness to travel
Job Brief
We are currently hiring a Growth Hacker who will be responsible for delivering
effective marketing campaigns that will drive the adoption, engagement, and
monetization of the digital product or service. This is a cross-functional role that
works closely with the marketing, sales teams, product management, and technology
teams to conceptualize and launch features and campaigns that will increase usage,
traffic, and revenues for the digital channels.
Main Responsibilities of a Growth Hacker
Developing and executing online and offline campaigns, digital marketing,
brand partnerships, on-ground activation etc. to drive traffic to digital
channels.
Choosing, setting, and prioritizing growth goals for the company.
Identifying growth opportunities for the company.
Identifying, developing & optimizing growth channels to drive revenue growth.
Analyzing marketing data and user feedback (campaign results, conversion
rates, traffic, etc.) to help shape future marketing strategies.
Proposing new initiatives to attract prospects and convert leads as well as
testing new approaches to capture existing demand.
Providing inputs & expertise to drive efficacy of marketing activities (content
development and optimization, advertising, etc.)
Planning and executing initiatives to reach the target audience through
different channels.
Working closely across teams with other teams to share ideas, feedback &
present results.
Key Requirements
Must have a degree in Marketing, Business Administration or a related field.
A minimum of 2 years experience in a related/ similar role and the start-up
space.
Excellent analytical skills, and leverage data, metrics, analytics, and consumer behavior trends to generate creative ideas.
Open-minded, curious, problem solver and a highly goal-oriented individual
who is resilient in your pursuit of growth.
Skilled at web optimization, sales generation, conversion analysis, and creating
sales funnels.
Knowledge of various growth-hacking tools, such as automation and campaign
monitoring platforms.
Expertise in marketing, online strategies, user experience, and business
development.
Excellent logical skills are required.
- Build enduring relationships with the clients and display an understanding of the client, industry, and business environment.
- Responsible for the P&L of the department.
- Track and review the entire operations process, weighing them against the set business targets in order to determine the effectiveness of any initiatives and implement necessary changes and solutions.
- Ensuring high-quality customer experience with brief understanding and validation to design project development and coordination from concept to execution stages.
- Take complete ownership of projects from start to finish. Manage customer negotiations and payment.
- Work closely with the client and your interior design and execution team to finalize the home design, 3D designs, and GFC (Good for Construction) Ensure the highest level of Design quality along with client satisfaction is maintained.
- Collaborate with the team and be accountable for all deliverables of team members.
- Develop strategic short/ long range plans to ensure on-time project completion.
- Devise project management guidelines, review projects with various stakeholders, coordinate staffing/scheduling, evaluate commercial project contracts, and establish milestones Plan, monitor and analyze key metrics for the day-to-day performance of the operations to ensure efficient and timely completion of projects.
- Collaborate with leadership in the development of performance goals and long-term operational plans.
- Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration.
- Set strategic goals for operational efficiency and increased productivity such as developing at least 10 vendors in each category and complete their onboarding.
- Hire and grow the team as per the organization's requirements with Human Resources.
- Analyze current operational processes and performance, recommending solutions for improvement.
- Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals, progress and obstacles.
- Build and maintain relationships with all department heads, external partners, and vendors to make decisions regarding operational activity and strategy.
- Devise strategies to ensure the growth of programs enterprise-wide, identifying and implementing process improvements that will maximize output and minimize.
- Uphold local governmental policies and standards, ensuring legislative regulations are followed for all.
Our client is an alumni networking platform for schools, colleges and companies where alumni can signup and connect with each other. The top 1000 alumni networks, with over 2 million people are active on the platform. They are deeply integrated with all social media and helps to build one consolidated and powerful channel to engage with the alumni.
Our client helps to connect with all the alumni communities on the go, Mobile App, Tablet, Website, Mobile Website, Facebook Application as well as email app. Over 80% of the communities have improved their alumni engagement considerably using the company's platform.
This Delhi based social platform based on private alumni network was founded in 2011 by serial entrepreneur and web technology evangelist. They have raised pre-Series A funding from Mohandas Pai and Aspiring Minds to scale its user base, as well as expand geographically, with US being the primary target.
As a Customer Success Manager, You will be Liaising with Colleges & School Alumni engagement teams to gather and understand their requirements.
What you will do:
- Developing a solid and trusting relationship between major key clients and the company by onboarding and managing them.
- Analysing client requirements, manage escalations, and propose features for
- development.
- Developing technical domain expertise and formulate strategies to drive user engagement.
- Forecasting and tracking key account metrics to derive insights and build a - success plan -with the appropriately identified objectives, milestones and metrics needed to achieve them
- Collaborating with the sales team to maximize profit by up-selling or cross-selling
- Designing presentations for client deliverables, presentations & training.
Desired Candidate Profile
What you need to have:
- 1-2 yrs of experience of working in a tech/software company
- Excellent communication and presentation skills to formulate & articulate technical, financial and value points
- Strong technical skills and capabilities to understand business applications, analytics and platform technologies
- Data-driven with exceptional analytical and problem solving skills
- Strong interpersonal skills to create and maintain customer relationship
Roles and Responsibilities:
- Establish viable opportunities.
- Generate new leads using cold calling, email marketing, social media, and other relevant marketing channels.
- Score the viability of an interested lead for the sales team.
- Classify hot, warm, and cold leads based on their need, budget, and decision-making capabilities. Accordingly, take the necessary steps to convert hot leads and nurture warm and cold leads.
- Organise and keep the lead status updated in the CRM software.
- Proficient in Lead generation through email, outreach platforms and data search tool like LikedIn; Sales Navigator
- Follow company decorum at all times when representing the organisation.
Desired Candidate Profile:
- A graduate in any stream (10+2+3 regular education)
- 3-5 years of experience in lead generation and prospecting
- Effective communication skills
-
Proficiency with CRM software
- Customer-focused and adaptable to different personality types
- Have the ability to multitask, set priorities and manage time effectively
- In-bound & Out-bound lead generation experience
- data building and data mining using search tools
- Excellent client servicing skills
- Top-notch verbal and written communication skills
Location : Noida/ Delhi
Notice Period : Immediate
Are you looking for a long-term and full-time remote role where you can work with US-based companies? Read on!
What is Wishup?
Wishup is India's leading remote employee platform helping US-based businesses in building highly efficient remote teams. Wishup was founded in 2015 by IITM & IIMA alumni and is backed by marquee investors like Orios Venture Partners, Inflection Point Ventures, Tracxn capital, and Mato Peric.
We are witnessing phenomenal month-on-month growth and stand at a cusp of a revolution in the remote workforce industry. This is your chance to be a part of the revolution - we are inviting applications to work with our US-based clients.
Job Profile:
- Prior experience as Technical Support be a great fit for this role
- The role is remote and full-time (not a freelancing assignment)
- The role would require working in the US time zone
What's in it for you?
- International exposure: You’ll get to interact and build relationships with the smartest global founders and CXOs working on cutting-edge ideas
- No hassle of US visa application; since it’s remote working
- Constant upskilling to maintain market relevance: We provide up to 4 weeks of training
during onboarding in all the latest industry tools and practices
- Stable full-time remote job in a company that has been fully remote for over 5 years: work
from home (or anywhere), forever!
- Scope of rapid growth based on bi-annual appraisals
- A healthy work-life balance
You're a great fit if you have:
- At least 2 years of full-time employment experience
- A stable career employment track record
- Impeccable written and spoken English
- An aptitude for mathematics and logic
- A solid experience in resolving work-conflict situations
- High-speed internet connection
- Laptop with an integrated camera and a pair of headphones
- Distraction-free workspace with zero external interference
- Ability to work with US time zones
- Mon-Fri, 6:30 p.m. - 3:30 a.m. IST
- Mon-Fri, 9:30 p.m. - 6:30 a.m. IST
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Social Media Links:
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