Telesales Representative

Project Manager – Team Lead (Appian System Analyst)

About the position:- 
The Manager will be working in Intelligent Automation domain in a techno functional role and develop proprietary solutions on Appian BPM, IBM BPM, Java and RPA platforms. This Position will be required to work extensively with Audit business Teams for developing solutions using Appian BPM, Java and RPA platforms. Candidate should be able to work as an individual contributor as well as in leading the team on various technology aspect from programming and development point of view.

Broadly, the key responsibilities are:

- Design, Development, Architecture, Implementation and Support on end to end Business applications with Appian BPM platform.

- Adept to leading technologies preferably in BPM and RPA Domain.

- Collaborating with Business teams for process discussions and working closely with IT team for infrastructure and deployment.

Roles and responsibilities:

The Manager will be predominantly responsible to:

- Extensively involve at all phase of Technical planning & requirements gathering.

- Work with business and technology teams to analyze and assess automation feasibility.

- Manage Projects end-to-end using relevant development framework either SDLC or Agile.

- Lead team of Appian developers and making sure development is moving

- Ensure quality of development by closely working with developers and testing team..

- Work closely with IT technology and infrastructure team.

- Able to support and drive change management of existing processes as per new requirements using a structured change control process.

- Work with project leads on technology platform related issues and provide plausible suggestion for improvements.

- Ensure the work is performed with high quality and completed within agreed turnaround time.

- Strong experience in Developing Web services and exposure to Enterprise application integration.

- Timely raise any issues identified to the Managers so that the quality and turnaround time are not impacted

- Plan and organize the work in such a way that the Quality and efficiency are not impacted on the deliverables

- Lead / participate in firm's strategic initiatives and corporate social responsibility programs

Essential skills:-

Education and Experience Requirements:

- B.E or B. Tech with IT/Computer Science/ related specialization.

- 10+ year of post qualification experience last 5 years need to be on Appian.

- Strong knowledge on BPM and having worked on any other BPM product is definite plus.

- Strong knowledge of Appian BPM and IBM BPM.

- Good knowledge on Software applications, SQL, Python, JAVA/J2EE programming and C++

- Good understanding on BPM Fundamentals, Architecture Components, Technical Features as design feature, configuration in Appian etc.

- Well versed with AGILE and SDLC based development approach.

- Expertise on Process Design documents & Technical Design documents

Department: International Tele Sales

Target Markets: US, Canada, Australia

About the Role:

We are looking for dynamic and persuasive professionals to join our International Sales team as VIP Product Counsellors. This role involves connecting with international clients, understanding their requirements, and offering them tailored solutions for our premium products/services.

Key Responsibilities:

• Engage with potential customers from international markets (US/Canada/Australia) via phone calls.
• Explain product features and benefits in a clear and compelling manner.
• Build strong customer relationships to ensure high conversion rates.
• Follow up on leads and close sales effectively.
• Maintain accurate records of interactions and transactions in the CRM system.
• Adhere to company policies and deliver excellent customer service.

Requirements:

• Gender: Male candidates only (as per role requirement).
• Excellent communication skills in English.
• Prior experience in international sales or BPO voice process preferred.
• Willingness to work in night shifts.
• Goal-oriented with a customer-first mindset.
• Quick learner with a positive attitude.

Job Description: 

Ideal experience required – 6-8 years

• Mandatory hands-on experience in .Net Core (8)
• Mandatory hands-on experience in Angular (10+ version required)
• Azure and Microservice Architecture experience is good to have.
• No database or domain constraint

Skills:

• 7 to 10 years of working experience in managing .net projects closely with internal and external clients in structured contexts in an international environment.
• Strong knowledge of .Net Core, .NET MVC, C#, SQL Server & JavaScript
• Working experience in Angular
• Familiar with various design and architectural patterns
• Should be familiar with Git source code management for code repository.
• Should be able to write clean, readable, and easily maintainable code.
• Understanding of fundamental design principles for building a scalable application
• Experience in implementing automated testing platforms and unit test. 

Nice to have:

• AWS
• Elastic Search
• Mongo DB

Responsibilities:

• Should be able to handle modules/project independently with minor supervision.
• Should be good in troubleshooting and problem-solving skills.
• Should be able to take complete ownership of modules and projects.
• Should be able to communicate and coordinate with multiple teams.
• Must have good verbal & written communication skill.

About the company:

Our client is a start-up organization founded in 2014 by experienced professionals and is now in its 22nd year of serving global customers after merging with 4Cplus. They specialise in Management Consulting, Technology Services, and Business Transformation Outsourcing, committed to providing their customers with exceptional experiences.

Location: Mumbai, Pune

About the role:

Responsibilities:

• Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions within the SAP landscape.
• Lead and actively participate in at least 4 end-to-end implementation projects and provide expertise throughout the project lifecycle.
• Provide support for multiple SAP projects, ensuring the highest level of system availability and performance.
• Install, configure, and upgrade SAP systems, including SAP NetWeaver, SAP S/4HANA, and related components.
• Utilize your in-depth knowledge of operating systems (Windows, Linux, Unix) and system architecture to optimize system performance and stability.
• Work with ticketing systems to manage and prioritize support requests, ensuring timely resolution and effective communication.
• Organize SAP Basis tasks and coordinate closely with customers and other teams within the organization.
• Manage SAP databases, including MS-SQL, Oracle, DB2, Sybase, and Hana, ensuring data integrity and efficient performance.
• Perform system monitoring, performance tuning, and troubleshooting to maintain optimal system performance.
• Implement security measures, user authentication, and authorization protocols to ensure data integrity and system security.
• Execute regular system backups, disaster recovery planning, and testing to ensure data integrity and business continuity.
• Collaborate with functional teams to support system configuration, enhancements, and customizations to meet business requirements.
• Maintain documentation related to system architecture, configurations, and standard operating procedures.
• Stay current with industry trends, best practices, and advancements in SAP technology to provide innovative solutions and recommendations.

Qualifications & Skills:

• Years of Experience: 4 – 6 in SAP BASIS
• Should have hands-on working experience in at least 1 end to end implementation project, 2 support projects, 1 upgrade and 1 migration project
• Should have experience of client-facing roles
• Should have excellent communication skills

Should have experience of working on the following:

• SAP System Installation and Configuration (L1/L2)
• SAP System Support Packages Upgrades and Patching (L1/L2)
• SAP System Performance Tuning (L1/L2)
• SAP Transport Management (L1/L2)
• SAP Backup and Recovery (L1/L2)
• SAP User Administration (L1/L2)
• SAP Kernel Upgrades (L1/L2)
• Database Administration (e.g., Oracle, SAP HANA) (L1/L2)
• SAP Solution Manager (L1/L2)
• AWS / Azure / GCP Cloud Basis Skills (L1/L2)
• Troubleshooting SAP System Issues (L1/L2)
• Documentation and Reporting (L1/L2)
• SAP HANA Administration (L1/L2)
• Knowledge of SAP Basis Best Practices (L1/L2)
• Scripting and Automation (e.g., PowerShell, Bash) (L1/L2)
• Operating system (L1/L2)
• Communication and Collaboration Skills (L1/L2)

• Designs, develops, modifies, debugs, and evaluates programs for functional areas
• Analyzes existing programs or formulates logic for new systems
• Devises logic procedures
• Prepare Flowcharting
• Performs coding and tests/debugs programs.
• Develops Conversion and System implementation plans
• Prepares and obtains approval of system and programming of documentation
• Recommends changes in development, maintenance, and system standards
• Train users in conversion and implementation of system
• Communicate with end users and understands the requirements in clearly.

• Bachelor’s or master’s degree in engineering / MCA with 5+ years of solid software development experience using .Net environment using C#, VB.NET, ASP.NET, ADO.NET.
• Experience working with Manufacturing Execution System (Camstar) is a plus.
• Experience working with Web services and XML/ XSLT.
• In Depth knowledge of MS-SQL 2005/2008 including coding of SPs.
• Has a Solid background of Object-Oriented Analysis and Design and the use of UML views and diagrams.
• Has the ability to design and document software applications with minimal supervision.
• Experience in multi-platform software Development (DOS, Windows).
• Experience in developing software applications in a multi-tier architecture.
• Experience in presentation layer development using JavaScript, HTML, DHTML, Ajax and CSS.
• Experience in WCF / MVC is a plus.
• Experience is in Source Controls like SVN / TFS.
• Able to handle all phases of SDLC.

ESPORTS PROJECT MANAGER

Tesseract Esports is seeking a talented, enthusiastic and highly organized Esports Project Manager to join our team. As a successful hire for this role, you should be a strong communicator, have a passion for planning and organizing and enjoy working inside a flexible team-oriented environment. You should be well versed in project management styles, methodologies and processes. Tenacity, self-direction and follow-up skills are a must as well as the ability to anticipate issues and find effective solutions.

As a Esports Project Manager, you will lead and take part in developing, implementing, executing and reporting on different esports initiatives and projects. You will work closely with internal cross functional teams like league operations, production, creative, marketing as well as external partners, clients and vendors to ensure success of all our projects and programs.

About Tesseract Esports

Tesseract Esports was founded in 2015 with an intent to elevate and transform the nascent gaming scene in South and Southeast Asia into a high profile and professional esport. We played a pioneering role by being the first to launch and introduce mobile esports in the region. We were also among the first to produce the biggest and most successful esports events and gaming activations in India at an unprecedented scale, paving the way for the growth of esports in the country.

We have since gone to partner with game publishers, developers, brands and media platforms to produce large scale esports events and engagements and become one of the leading esports production houses in the Asia-Pacific. We have worked with Qualcomm, MPL, Tencent Games, Razer, Garena, Acer and several other partners on many successful live and online esports activations. We are a growing team of highly skilled and passionate individuals focused on delivering the best competitive experiences. We are headquartered at our state of the art production studio in Hyderabad, India which also happens to be the largest esports facility in South Asia.

Responsibilities & Duties

• Define project objectives, schedules, resource requirements, budget, and deliverables for different projects and programs in support of business goals.
• Lead and execute all tactical project management aspects of different esports programs and projects to expand our brand and viewership goals.
• Be responsible for creation and distribution of complete project plans, related documentation, and reporting requirements to all project stakeholders, internal teams and client personnel.
• Deliver and develop status frequency, and deliver progress reports, proposals, and requirements documentation, along with risks, contingency plans, and roadblocks to project stakeholders and leadership.
• Manage project expectations, timelines, milestones and deliverables.
• Conduct post mortems and create recommendation reports based on detailed project analysis.
• Provide regular insights and updates on the regional market development and eco-system, team/player sentiment, business opportunities and other relevant key data
• Develop best practices and tools for project execution and management.
• Act as key contact between internal departments and regional teams for successful execution of the project and meeting all deliverable timelines.
• Act as the primary contact for day to day information and updates for partners and client personnel.
• Control, coordinate and follow-up on recurrent tasks, assignments and deliverables of various internal departments working on the project.
• Track and analyze measurable criteria and KPIs to evaluate progress towards project objectives and develop business review and improvement reports.
• Assist different departmental leads to execute all program/project operations and marketing efforts (supervising and ensuring projects are moving forward in accordance with plans).

Qualifications (Required)

• Bachelor’s degree or relevant experience (project management, business management, event management marketing, sports industries, marketing, communications).
• 2 + years of relevant working experience in esports, gaming, entertainment or traditional sports programs.
• Have a deep comprehension of the various components that make up an esports program and be conversationally adept in them including broadcast production, player and team management, brand management, event management, content development, competitive structure and rulesets.
• Experience in organizing esports and/or digital content planning, productions and broadcast/distribution to drive viewership.
• Strong project management skills with ability to drive planning, schedules, budgeting, resource management, collaboration and status reporting.
• Passionate about gaming and esports, having a strong understanding of both gaming and cultural nuances in South and Southeast Asia.
• Knowledge of different project management methodologies like Waterfall, Agile, Scrum etc.
• Strong written, verbal and interpersonal communication skills.
• Proven ability to create, organize, prioritize, and execute tasks in a high-pressure environment.
• Demonstrate ability to keep a project team focused and on track in a fast-paced environment.
• Developed documentation skills showcasing ability to organize information in a clear and concise manner for varying audiences.
• A strategic thinker with the ability to conceptualize broadly across various solutions, yet enjoys operating at a hands-on level.
• Excellent presentation skills. Ability to articulate a vision, strategy or idea clearly with a strong capacity of syntax, learning and sharing with senior leadership.
• Strong influencing skills and ability to communicate effectively with different internal departments, teams and clients.

Qualifications (Preferred)

• Experience working as a project manager in the esports industry.
• Regional experience working across different countries/markets across South Asia, Southeast Asia and The Middle-East. Also preferred is market sensitivity, cultural curiosity and understanding differences in localization etc.
• Demonstrable track record of defining strategies in esports, entertainment or traditional sports industries.