Data Engineer-Backend

Position of the role

The Principal Engineer reports to the Domain Lead and plays a key role in driving the technical vision, strategy, and execution of development initiatives. The Principal Engineer collaborates with multiple teams to ensure that software solutions are scalable, cost-optimized, performant, and aligned with business objectives.

Result expectation in terms of result areas and core activities

The Principal Engineer is responsible for defining, designing, and overseeing the implementation of complex software solutions. This role involves deep technical expertise, mentorship, and architectural guidance across multiple teams. The Principal Engineer also acts as a thought leader, influencing technology choices, best practices, and innovation within the organization.

Main objectives of the role

✔ Leading the design and architecture of the software by following best practices that ensure scalability, maintainability, cost optimization, and high performance.

✔ Driving innovation and continuous improvements in software development practices.

✔ Providing technical mentorship and coaching to engineers across teams.

✔ Ensuring the successful delivery of high-quality software aligned with business requirements.

✔ Defining and maintaining coding standards, best practices, and governance frameworks.

✔ Collaborating with product management and other stakeholders to shape the technical roadmap.

✔ Identifying technical debt and implementing strategies to mitigate it effectively.

✔ Promoting a culture of continuous learning, knowledge sharing, and cross-team collaboration.

✔ Leading DevOps, CI/CD, and automation to improve software delivery processes and efficiency.

Specialisation

✔ Deep understanding of software architecture, system design, and performance optimization.

✔ Translating complex business requirements into scalable and efficient software solutions.

✔ Handling large data transformations and ensuring system efficiency under the required load conditions.

✔ Leading initiatives for modernizing the technology stack and implementing best practices.

✔ Ensuring that security, scalability, and maintainability are embedded into development processes.

✔ Driving research and development efforts to explore emerging technologies and their business impact.

✔ Enabling teams to develop and maintain high-quality software through code reviews, architecture guidance, and technical strategy.

✔ Collaborating with product owners and stakeholders to ensure that development aligns with business goals and user needs.

Key processes in the role

✔ Agile / Scrum / Kanban development methodologies.

✔ CI/CD and DevOps practices to streamline delivery.

✔ Cloud-native architecture, monolith and microservices-based development.

✔ Scalable and high-performance computing strategies.

✔ Secure software development lifecycle (SDLC).

✔ Data-driven decision-making.

✔ Performance optimization.

Key relationships (teams and/or position titles)

✔ Engineering Teams (Developers, QA, DevOps).

✔ Head of Engineering and Technology Leadership.

✔ Product Management and Business Stakeholders.

✔ Customer Success and Solution Architects.

✔ External Technical Partners and Vendors.

Requirements

✔ Bachelor's or Master’s degree in Computer Science, Software Engineering, or a related field.

✔ 10+ years of experience in software development, with a proven track record .

✔ Strong experience in Python and modern software engineering practices.

✔ Expertise in cloud computing platforms (AWS, Azure, or GCP).

✔ Experience in architecting and developing scalable, high-performance applications.

✔ Hands-on experience with CI/CD pipelines, DevOps tools, and automation.

✔ Deep understanding of microservices, monolith, APIs, and distributed systems.

✔ Strong experience with database technologies, including SQL and NoSQL.

✔ Excellent communication and leadership skills, with the ability to influence technical decisions across teams.

✔ A passion for mentoring, coaching, and fostering a strong engineering culture.

✔ Experience in defining and implementing technical governance and best practices.

Competences

✔ Strategic Thinking - 4

✔ Analytical Problem Solving - 4

✔ Technical Leadership & Mentorship - 4

✔ Communication & Collaboration - 3

Measures of success

✔ Technical leadership impact - measurable improvements in code quality, architecture, and scalability.

✔ Delivery of high-quality software within agreed timelines and business requirements.

✔ Successful mentorship - improvement in team skill levels, problem-solving capabilities, and innovation.

✔ Reduction of technical debt through strategic refactoring and modernization.

✔ Engineering team satisfaction - based on feedback and collaboration effectiveness.

✔ Improvements in system performance, stability, cost-optimization, and security.

✔ Adoption of best practices and emerging technologies across teams.

✔ Contribution to company-wide strategic initiatives through technical innovation and leadership.

·        Monitoring the entire customer service process.

·        Resolving customer issues brought to your attention.

·        Creating procedures and policies for effective customer service.

·        Planning how to train customer support professionals.

·        Standardizing the customer service delivery of an organization

·        Tracking the work of every customer service representative in the team.

·        Performing quality assurance surveys with customers.

·        Conveying customers’ feedback to the team.

·        Fixing appointments according to the convenience of clients and customers.

·        Interacting with customers to determine whether they have a desirable and shareable experience.

·        Helping every customer service professional improve.

·        Possessing the knowledge and ability to improve customer service of the organization.

·        Creating a pleasant work environment for customer service professionals.

Customer Service Executive Requirements

·        A minimum of 0 to 1 year of experience as a customer service representative.

·        Superior written and oral communication skills.

·        Leadership skills to guide and improve a team.

·        Data entry and basic computer skills.

·        Knowledge about customer relationship management systems.

·        Knowledge about the best mediation and conflict resolution tactics.

·        Ability to empathize with customers.

·        Utmost patience while dealing with angry and agitated customers.

·        Ability to respect every customer.

·        Fast and efficient problem-solving skills.

·        Marathi ,Hindi & English(Basic) language

We are seeking a seasoned Engineering, Senior Manager (M3 Level) to join our dynamic team. As a first-line manager, you will lead a team of talented engineers, driving technical excellence, fostering a culture of ownership, and ensuring the successful delivery of high-impact projects. You will be responsible for guiding technical decisions, managing team performance, and aligning engineering efforts with business goals.

Responsibilities:

Technical Leadership:

• Provide technical leadership and direction for major projects, ensuring alignment with business goals and industry best practices.

• Be hands-on with code, maintaining high technical standards and actively participating in design and architecture decisions, code reviews, and helping engineers optimize their code.

• Ensure that high standards of performance, scalability, and reliability are maintained when architecting, designing, and developing complex software systems and applications.

• Ensure accountability for the team’s technical decisions and enforce engineering best practices (e.g., documentation, automation, code management, security principles, leverage CoPilot).

• Ensure the health and quality of services and incidents, proactively identifying and addressing issues. Utilize service health indicators and telemetry for action. Implement best practices for operational excellence.

• Play a pivotal role in the R.I.D.E. (Review, Inspect, Decide, Execute) framework. • Understand CI/CD pipelines from build, test, to deploy phases.

Team Management:

• Lead and manage a team of software engineers, fostering a collaborative and highperformance environment. Conduct regular performance reviews, provide feedback, and support professional development.

• Foster a culture of service ownership and enhance team engagement.

• Drive succession planning and engineering efficiency, focusing on quality and developer experience through data-driven approaches.

• Promote a growth mindset, understanding and driving organizational change.

• Actively seek opportunities for team growth and cross-functional collaboration.

• Works and guides the team on how to operate in a DevOps Model. Taking ownership from working with product management on requirements to design, develop, test, deploy and maintain the software in production.

Minimum Qualifications: • Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience. • 11+ years of experience in software development, with 3+ years in a technical leadership role and 2+ years in a people management role. • Proven track record of leading and delivering large-scale, complex software projects. • Deep expertise in one or more programming languages such as Python, Java, JavaScript. • Extensive experience with software architecture and design patterns. • Strong understanding of cloud technologies and DevOps principles. • Excellent problem-solving skills and attention to detail. • Excellent communication and leadership skills, with a demonstrated ability to influence and drive chang

• Previous working experience as a MySQL Developer for at least 3 years
• Identify opportunities for improved performance in SQL operations and implementations
• Oversee the operations of the production and staging environments databases
• Give design recommendations for database functions that meet business operating standards while improving the efficiency of business processes
• Train and mentor junior personnel on best practices

Candidate Profile:

• Bachelor’s/Master’s degree in Engineering, Computer Science
• At least 5+ years of relevant experience as a database programmer
• Excellent MySQL/PostgreSQL/MS-SQL development skills
• Experience in writing stored views, procedures, triggers etc.
• Excellent knowledge in RDBMS (important features)
• Strong problem-solving skills, technical troubleshooting, and diagnosing
• Solid knowledge of RDBMS and NoSQL technologies
• Experience in developing back-ends for enterprise systems
• Knowledge of debugging, performance and optimization techniques
• Experience in RDBMS technologies like MySQL, PostgreSQL etc.
• Experience in No SQL technologies like MongoDB, Cassandra etc.
• Knowledge of Caching DB like Redis, Memcached etc.
• Knowledge of Search DB like Solr, Elasticsearch etc.
• Demonstrated ability to deliver in a fast-paced environment.

●Being a mentor and guide, who potential learners can look up to for career advice. ● Counselling potential learners, helping them plan their career path and understanding how upGrad can catalyse their career. ●Carrying weekly enrolment/revenue and collection targets. ●Establishing the uniqueness and effectiveness of upGrad's model of online/blended learning. ● Owning the complete sales closing life cycle for leads assigned to you. This includes making phone/video calls, product demonstration, sales closing and post-sales relationship management. ● Maintaining a detailed database of all the interactions on the CRM with the leads and providing constant feedback to the marketing team on lead quality. What are we looking for? ● Individual with outstanding English communication skills (written and verbal), interpersonal and presentation skills. ● Hardworking Individuals with high dedication and extreme determination.∙ Experience in EdTech sales would be an advantage. ●Rockstar sales performers with proven track records. 

This is intership for three months .

About the internship

Selected intern's day-to-day responsibilities include:

1. Testing graphics across various media

2.Creating images and layouts by hand or using design software

3.Ensure final graphics and layouts are visually appealing and on-brand

4.Prepare rough drafts and present ideas

Who can apply

Only those candidates can apply who:

1. are available for full time (in-office) internship

2. are available for duration of 3 months

3. are from or open to relocate to Delhi and neighboring cities

4. have relevant skills and interests

Key Responsibilities

• Active participation in CMMI Level 5 Ver 2.0 (Services Model) pre-assessment & assessment
• Thorough knowledge in Service Delivery practices in multiple horizontals like Infrastructure, Enterprise Security
• Should start the process definitions, processes, templates, guidelines, and checklists from the scratch to align with the CMMi Level 5 Services Model version 2.0.
• Support for organizational process/workflow definitions
• Contribute/Coordinate process improvement activities.
• Process facilitation for projects/business activities/support functions
• Support for organizational data collection and analysis
• Assistance for organizational tools maintenance
• Promote /Support organizational library (Knowledge Repository)
• Effective/Inspirational trainer for organizational process

Candidate Profile:

• Expert in CMMi Level 5 Services 2.0 model.
• Should have participated as an ATM in at least one CMMi Level 5 Services 2.0 assessment and renewal process
• Experience in methodologies like Agile, Lean, SAFe Agile, Kanban, DevOps projects etc.
• Quality experience in Infra Services and Security services business
• Ability to understand business requirements and to design suitable process.
• Ability to identify gaps/improvement opportunities/risks in existing QMS.
• Knowledge of organizational data collection methods and analysis
• Ability in planning, coordinating, and conducting internal audits.
• Ability in serving business activities/projects as a process facilitator.
• Excellent communications skills
• Excellent MS Office Skills
• Well versed with latest trends in quality assurance and quality control.

Previous experience as a UI Engineer.

Must have hands-on knowledge of web 2.0, including HTML5, CSS3
Must have hands-on knowledge of server-side CSS pre-processing platforms, such as SASS/LESS
Must have hands-on knowledge in JavaScript frameworks like Object Oriented JS, Typescript (ECMAScript 6)
Good understanding of asynchronous request handling, partial page updates, and AJAX
Good understanding of REST API Proficient understanding of cross-browser compatibility issues and ways to work around them.
Proficient understanding of code versioning tools, such as Git
Working knowledge of design specs (style guide) tools like Zeplin, Invision etc.