TEAM LEADER

Ekaant is a workplace mental health & people development platform that empowers leaders over employee well-being & professional development and drives better decision-making. It uncovers an organization's daily burnout risk, engagement, and turnover risk, as well as company issues and true employee sentiment.

Our platform empowers employees to proactively look after their mental well-being, while giving managers insight into the mental health of their people, enabling them to drive cultural change.

We are building a full-stack enterprise solution to transform performance and growth for people, teams, and organizations where it matters most - proactive mental health, career, and leadership development, and inclusion and belonging.

Key responsibilities:

1. Work on rigorous prospecting and researching to generate qualified opportunities

2. Develop a customer-centric approach to identifying, engaging, and qualifying leads

3. Support our team of account executives throughout the sales cycle to take a client from prospecting to close

4. Identify new prospects in the market and build relationships with HRs as an expert on employee benefits

5. Maintain active engagement with prospects and customers through multiple channels (phone, email, chat)

6. Identify inefficiencies and pain points for prospects and clearly communicate how Ekaant can support them

7. Assist in hosting and supporting marketing events to continue to increase public awareness about Ekaant

Who can apply:

1. High level of natural intelligence, coupled with strong interpersonal skills

2. Clear, concise, and effective written and oral communication skills

3. A high degree of coachability and great listening skills

4. The desire to grow as a leader in a fast-growing technology company

• Initiating professional engagement through chat and phone calls  with target and existing customers
• Provide excellent service to customers and address their inquiries or issues promptly.
• Process secure and efficient transactions such as bank verifications, entertainment portals, credit top-up in compliance with the SOPs. 
• Reach out customers to inform them about the latest promotions they can avail of.
• Engage with customers and update them about the latest promotions.

Work Experience

• Experience in taking inbound and outbound calls
• Good technical skills—able to comfortably navigate through smartphone and desktop applications
• Excellent written and spoken English communication skills
• A critical thinker with good analytical skills and attention to detail
• Process secure and efficient transactions such as bank verifications, entertainment portals, credit top-up in compliance with the SOPs. 
• Reach out customers to inform them about the latest promotions they can avail of.
• Flexible and able to work in a fast-paced, team-oriented environment
• Willing to work on-site overseas

Telesales Representative Responsibilities:

• Initiating sales with potential customers over the phone.
• Asking questions to engage customers and keep the conversation going.
• Listening to the customers' needs to generate repeat sales.
• Gathering and documenting customer information, payment methods, purchases, and reactions to products.
• Keeping up to date on all products and informing customers of new products.
• Answering customers' questions on the products.
• Meeting sales quotas.

• Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
• Understand customer needs and requirements
• Proven inside sales experience
• Strong phone presence and experience dialing dozens of calls per day
• Proficient with corporate productivity and web presentation tools
• Excellent verbal and written communications skills
• Strong listening and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Position(s): Executive/ Senior Executives – Tele-sales/ Inside Sales 

Location(s): Hyderabad

Job Brief:

We are looking for enthusiastic and talented Tele Sales/ Inside Sales Representative that thrives in a competitive and quick sales cycle environment.

Responsibilities:

•       Sourcing new business opportunities through inbound lead follow-up and outbound calls and emails.

•       Understanding customer needs and requirements and accordingly suggesting the best solution.

•       Close    new      business            by         qualifying          opportunities  and securing            online demonstrations/meetings with key decision makers.

•       Attend sales meetings, work closely with the team, and keep current with all product information, pricing, and contract terms.

•       Staying informed about competing products, new technologies, and services.

Desired Skills & Experience:

•       0-5 years of Tele / Inside sales experience in the B2B market with demonstrated success in solution sales domains such as enterprise software. 

•       Demonstrated experience developing new business relationships at all levels of enterprise organisations.

•       Excellent verbal and written communications skills.

•       Strong listening and presentation skills.

•       Comfortable selling tech product over calls and web presentation tools.

•       Ability to multi-task, prioritise, and manage time effectively.

•       Minimum qualification: A bachelor's degree in any discipline.

A proven sales record and experience selling SaaS/PaaS products will be a big plus

 For Chandigarh

PFB open positions and eligibility requirements.
Process Type- Domestic
Domain- Field Sales

As per standard industry practice and our understanding we will hire:
 A. Personnel   30
⦁ Min Graduate or Diploma holder
⦁ Fresher’s are also allowed
⦁ Age must be between 21 Years to 32 Years
⦁ Personnel who have at-least a two-wheeler and Android mobile phone

B. Any Team  Manager (TL) shall have the following:   5

⦁ Min Graduate (or above) with 60% in any two (10th/12th/Graduation)
⦁ Min 24 months of experience in field Sales (or Min 18 months in case of post-Graduation done)
⦁ Age must be between 21 Years to 35 Years
⦁ Personnel who have at-least a two-wheeler and Android mobile phone


Remuneration
On review of the prevalent industry practice, we have decided to have the following consideration and remuneration matrix to provide quality service:
⦁ Take-home salary of an executive shall be INR 21,000/- and Team Manager shall be INR 30000/- per month, even at 0 sales subject to zero absenteeism as per attendance guidelines
⦁ Salary cycle will be 22nd – 21st of every month and salary shall be paid max by 1st of succeeding Month.
⦁ Incentive will be paid max by 15th of the succeeding month
⦁ we represent to comply with all labor laws applicable on us.

For Amritsar

PFB open positions and eligibility requirements.
Process Type- Domestic
Domain- Field Sales

As per standard industry practice and our understanding we will hire:
 A. Personnel   20
⦁ Min Graduate or Diploma holder
⦁ Fresher’s are also allowed
⦁ Age must be between 21 Years to 32 Years
⦁ Personnel who have at-least a two-wheeler and Android mobile phone

B. Any Team Manager (TL) shall have the following:   4

⦁ Min Graduate (or above) with 60% in any two (10th/12th/Graduation)
⦁ Min 24 months of experience in field Sales (or Min 18 months in case of post-Graduation done)
⦁ Age must be between 21 Years to 35 Years
⦁ Personnel who have at-least a two-wheeler and Android mobile phone


Remuneration
On review of the prevalent industry practice, we have decided to have the following consideration and remuneration matrix to provide quality service:
⦁ Take-home salary of an executive shall be INR 18,000/- and Process Manager shall be INR 24000/- per month, even at 0 sales subject to zero absenteeism as per attendance guidelines
⦁ Salary cycle will be 22nd – 21st of every month and salary shall be paid max by 1st of succeeding Month.
⦁ Incentive will be paid max by 15th of the succeeding month
⦁ We represent to comply with all labor laws applicable on us

Job Summary
The candidate serves sellers by helping them to set up an online Shop on Etsy.com platform over the phone. They inform sellers about Etsy policies, charges, documents required and guide and help them technically to set up the shop on Etsy

Responsibilities and Duties
Helps to set up Etsy shop or accounts, obtains leads through various sources like by internet surfing or by cold calling in different markets or locality, and establishes new Etsy accounts by planning and organizing daily work schedule to call on potential sellers

Focuses to scale up sellers GMS (gross merchandise sale) through sales efforts from the executive's end by studying existing and potential Etsy Sellers.

Keeps management informed by submitting activity and results reports, such as daily call / Meetings reports, weekly work plans, and monthly and annual territory analyses.

Resolves sellers complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.

Contributes to team effort by accomplishing related results as needed.

Required Experience, Skills and Qualifications
Customer Service, Meeting Sales Goals, Closing Skills, Prospecting Skills, Negotiation, Self-Confidence, Product Knowledge, Presentation Skills, Client Relationships, Motivation for Sales.

Must be:

- A graduate

- A local of the city applying for

- Fluent in English and local language

- Computer literate (knows his / her way around e-commerce platforms, able to use a smartphone and laptop)

Candidates from an e-commerce background are preferable.

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.