Human Resources (HR) Executive

Ideal Candidate

What we're looking for

3 to 7 years of experience, with meaningful time in a product or solutions role.

Strong track record of client-facing delivery: you have run implementations or deployments for large enterprise customers, not just written specs internally.

Comfortable getting hands-on. You can read an API doc, model a data flow, write SQL, and reason about system integrations. Coding is a plus, not a requirement.

You can hold a room of enterprise stakeholders and drive a decision.

Experience with workflow automation, iPaaS, low-code platforms, CRM/ERP/ITSM ecosystems, or LLM and agentic AI systems.

Bias to build. You are comfortable with ambiguity and a scope that changes as you learn.

Willing to travel to customer sites and to work on-site in Gurugram.

Job Title : Data Scientist – NLP & LLM

Experience Required : 4 to 5+ Years

Location : Gurugram

Notice Period : Immediate Joiner Preferred

Employment Type : Full-Time

Job Summary :

We are seeking a highly skilled Data Scientist with strong expertise in Natural Language Processing (NLP) and modern deep learning techniques. The ideal candidate will have hands-on experience working with NER, RNN, LSTM, Transformers, GPT models, and Large Language Models (LLMs), including frameworks such as spaCy.

Mandatory Skills : NLP, spaCy, NER (Named-entity Recognition), RNN (Recurrent Neural Network), LSTM (Long Short-Term Memory), Transformers, GPT, LLMs, Python

Key Responsibilities :

• Design and implement NLP models for tasks like text classification, entity recognition, summarization, and question answering.
• Develop and optimize models using deep learning architectures such as RNN, LSTM, and Transformer-based models.
• Fine-tune or build models using pre-trained LLMs such as GPT, BERT, etc.
• Work with tools and libraries including spaCy, Hugging Face Transformers, and other relevant frameworks.
• Perform data preprocessing, feature extraction, and training pipeline development.
• Evaluate model performance and iterate with scalable solutions.
• Collaborate with engineering and product teams to integrate models into production.

Required Skills :

• 4 to 5+ years of hands-on experience in Data Science and NLP.
• Strong understanding of NER, RNN, LSTM, Transformers, GPT, and LLM architectures.
• Experience with spaCy, TensorFlow, PyTorch, and Hugging Face Transformers.
• Proficient in Python and its ML ecosystem (NumPy, pandas, scikit-learn, etc.).
• Familiarity with prompt engineering and fine-tuning LLMs is a plus.
• Excellent problem-solving and communication skills.

As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email. You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.

This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.

Key Responsibilities

1. Customer Issue Resolution & Productivity:

• Handle inbound calls, chats, and email tickets professionally and efficiently.
• Ensure accurate ticket creation and categorisation in the CRM for every interaction.
• Resolve customer issues within defined SLAs (majority within 4 business hours).
• Maintain high First Contact Resolution (FCR) for IVR and quick First Response Time (FRT) for chat.
• Maintain high availability and responsiveness during assigned shifts.

2. Customer Experience & Satisfaction:

• Deliver a positive, empathetic, and solution-oriented experience on every interaction.
• Maintain high CSAT scores by setting correct expectations and closing issues completely.
• Ensure customers clearly understand the resolution provided before closing tickets.

3. Ownership & Accountability:

• Take end-to-end ownership of assigned tickets until closure.
• Avoid unnecessary escalations by resolving issues at first touch wherever possible.
• Proactively follow up on pending cases and ensure closure within SLA.
• Escalate only when required, with complete context and documentation.

4. Revenue Signals, Cross-sell & Proactiveness:

• Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
• Highlight relevant MyOperator products or features based on customer needs.
• Share opportunities clearly with the Account Manager via CRM or defined processes.

5. Process Adherence & CRM Hygiene:

• Follow defined support processes, workflows, and communication guidelines.
• Ensure accurate and timely updates in CRM for all tickets and interactions.
• Participate in new process rollouts, tool adoption, and team initiatives.

Skills & Competencies:

Must-Have Skills:

• Strong verbal and written communication skills (English required; Hindi/regional language is a plus).
• Customer-first mindset with problem-solving ability.
• Ability to multitask across calls, chat, and tickets.
• Comfortable working with CRM tools and support dashboards.
• Willingness to work in shifts, including weekends if required.

Good-to-Have:

• Prior experience in B2B SaaS, telecom, or customer support roles.
• Experience handling chat or omnichannel support.
• Basic understanding of CRM or cloud communication platforms.

Behavioural Expectations:

• Ownership-driven: sees problems through to closure.
• Process-oriented but customer-centric.
• Comfortable working with targets, SLAs, and scorecards.
• Open to feedback, coaching, and continuous improvement.
• Team player who collaborates well with TLs and Account Managers.

Job Title: PHP/Laravel Developer (3–10 Years Experience)

Industry: Insurance / Fintech

Employment Type: Full-Time, Permanent

Job Summary

We are looking for an experienced PHP/Laravel Developer with strong JavaScript skills to work across the full stack. You will build scalable backend systems, interactive frontends, robust APIs, and use modern AI tools to speed up development. This role involves backend coding, frontend development, database design, and full-stack integration.

What You’ll Be Doing

1. Backend Development

• Build reliable PHP applications and REST APIs
• Write clean, maintainable Laravel code
• Create REST APIs and work with GraphQL when required
• Work with microservices and Docker-based environments
• Perform code reviews and maintain coding best practices

2. Frontend Development

• Develop responsive and modular web UIs using JavaScript frameworks
• Build interactive components using React, Vue, or Angular
• Work with modern CSS frameworks and preprocessors
• Implement SPA features like routing & state management
• Ensure browser compatibility and mobile responsiveness

3. Database Work

• Design database schemas for MySQL, PostgreSQL, MongoDB, Redis
• Write optimized SQL queries via Eloquent ORM or Query Builder
• Implement indexing and performance optimization
• Work with SQL & NoSQL databases
• Manage migrations and ensure database stability

4. AI Tools & Productivity

• Use AI coding assistants (GitHub Copilot, Cursor AI, Tabnine)
• Integrate AI APIs (OpenAI, Claude) into applications
• Build AI-powered features and automations
• Use AI tools for debugging, refactoring, and code optimization

5. Full-Stack Integration

• Connect frontend and backend layers smoothly
• Implement authentication and authorization flows
• Manage client-server data flow and API integrations
• Work with state management across the stack
• Ensure consistent and seamless user experiences

Job Requirements

Must-Have (3–10 Years Experience)

Backend Skills

• Strong experience with PHP 8+ & Laravel
• Eloquent ORM, Query Builder, Blade, Middleware, Events
• API development & authentication
• Redis/Memcached caching
• Queue management (Laravel Queues, Horizon)
• Working knowledge of Node.js

Frontend Skills

• Strong JavaScript (ES6+, async/await, modules)
• React / Vue / Angular
• State management (Redux, Vuex, NgRx)
• Build tools: Webpack, Vite, Laravel Mix
• CSS3, HTML5, Sass/Less or CSS-in-JS
• Responsive, mobile-first development

Database Skills

• MySQL, PostgreSQL, Redis; MongoDB is a plus
• Schema design, optimization, indexing
• Migrations, normalization, performance tuning

Job Title: State Sales head Job Category: Full time

Qualification Graduate in computer science, BE, /MBA Location Madhya pradesh State

Salary Range 50000 PM + Incentives Experience: More than 5 years

Position Overview: We are seeking a State Sales head with a passion for education and a proven track record

in sales to lead and expand our presence in the Madhya Pradesh state. Ambitious and energetic candidates required

expertise in customer aquacation strategy & dedication for effective sales & marketing strategy to drive

sustainable financial growth with forging strong relationships & product knowledge.

Key Responsibilities:

● Sales Strategy: Develop & execute a comprehensive sales strategy that aligns with the company's

goals and objectives. Continuously evaluate and refine the strategy based on market trends & customer

feedback.

● Revenue Growth: Meet and exceed revenue targets by identifying business opportunities, negotiating

contracts, and managing the sales pipeline. Foster long-term relationships with key accounts.

● Market Analysis: Stay updated on industry trends, customer needs to inform product development and

sales strategies. Conduct market research,competition & competitor analysis to identify opportunities

for growth.

● Sales Process Optimization: Implement & improve sales processes, systems & follow the best

practices in sales and customer relationship management, use tools to enhance efficiency &

effectiveness.

● Reporting and Analysis: Regularly analyze sales data and performance metrics to provide insights

and recommendations for improvement. Present reports to senior management to track progress and

make informed decisions.

● Customer Engagement: Collaborate with the marketing team to create targeted marketing campaigns,

promotions, and events to attract and retain customers. Ensure exceptional customer satisfaction

through effective communication and support.

● Collaboration: Identify and establish strategic partnerships with educational institutions, organizations

& other stakeholders to expand the company's reach and influence in the EdTech sector.

Qualification and experience:

● Proven working experience as a State Sales head in K-12 or CBSE school business,

● Proven sales track record, computer Proficiency for proposal development & CRM tools

● Market knowledge, strong relationship is expected with ability to build rapport

● Good analytical and strong problem solving skills, listening and questioning skills, combined with the

ability to interact confidently with clients, able to work under pressure in result oriented manner

● Graduate from any branch computer science, MBA, BA, B.Com

● Edtech/Book publisher or sales & marketing experience are added advantages

Company Profile: Scholarclone is an innovative EdTech company committed to transforming education

through cutting-edge technology solutions. We provide a range of online learning & administrative platforms,

resources, & tools designed to empower educators and learners alike. With a mission to make education

accessible and engaging, administrative solutions and integrated business applications to a wide spectrum of

clients including education institutes.

ADF Developer with top Conglomerates for Kochi location_ Air India

conducting F2F Interviews on 22nd April 2023

Experience - 2-12 years.

Location - Kochi only (work from the office only)

Notice period - 1 month only.

If you are interested, please share the following information at your earliest

Job Description:

• Knowledge of front-end technologies like Vue JS/ Angular JS / ReactJS .
• Basic knowledge of GIT or  BitBucket  or TFS or Jenkins
• Experience in technologies like Devops, NodeJS, ExpressJS, .Net Core
• Understanding of Microservice architecture , Docker containers and  Database designs
• Knowledge of various AWS services such as CloudWatch, Lambda, EC2, ECS, S3, AWS Document DB/DynamoDb, Cloud formation
• Soft skills - Self driven and independent, Good team player, good interpersonal skills, Flexible and Proactive, Good communication with client.
• Building reusable components and front-end libraries for future use.
• Optimizing components for maximum performance across a vast array of web-capable devices and browsers.
• Ability to understand business requirements and translate them into technical requirements.
• Translating designs and wireframes into high quality code.
• Review the React code of team members, Help technically where-ever required as a one- team approach.