Your Responsibilities
Maintain and enhance a product roadmap in line with the organisational objectives
Hypothesise, test, build, enhance - all journeys across different touch points on the platform across web and app
Create frictionless experiences to a one of its kind offering at scale
Manage data reporting and visibility across business and operations
Work closely with Design and Tech, and manage sprints within this pod, to bring about the outcomes in a timely and effective manner
Deliver MRDs and PRDs with prioritized features and corresponding justification
Work with external third parties to assess partnerships and licensing opportunities
Required Skills and Experience
3+ years experience managing consumer facing products
Wireframing and Prototyping
Process management
Good understanding of metrics and analytics platforms
Prior experience with BI tools is a plus
Shubham Vishwakarma
Full Stack Developer - Averlon
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About The Role
We are looking for a Customer Support Executive adept at delivering exceptional customer service and facilitating seamless access to Eclat products (RemoteXs and MyLOFT) through various channels such as chat, email, and calls. The idealcandidate should possess robust communication skills, collaborate effectively within a team, and exude a positive attitude.
We are seeking an individual with a passion for assisting others, coupled with creativity, energy, and a high level of motivation. The successful candidate will be dedicated to resolving customer issues and actively contributing to programs to enhance the overall customer experience. The primary objective of this role is to address and resolve issues that impact our customers.
What Describes You Best
● Bachelor of Engineering (preferred IT - CE background)
● 0-2 Years of prior experience in Customer Support Service
Skills
● Good written and oral communication skills
● Excellent customer handling skills
● Experience with ticketing tools like Freshdesk,Zendesk
● Corporate emailing and documentationknowledge
● Knowledge of Excel, Word, and PowerPoint
● Experience in creating FAQs and building a knowledge base
What will you Own?
As a Customer Support Executive, your key responsibilities will be to promptly respond to customer queries via tickets and chat, closing tickets with proper and timely follow-ups.
Responsible for proactively contributing to the enhancement of customer satisfaction by implementing strategies and initiatives aimed at improving CSAT (Customer Satisfaction) score.
Meet SLAs for all raised tickets, create a knowledge base for recurring issues, promptly report technical issues to relevant teams, and maintain high-quality responses for each handled ticket.
Why Join Us
● Be a part of our growth story as we aim to take a leadership position in international markets.
● Opportunity to manage and lead global teams and channel partner networks.
● Join technology innovators who believe in solving world-scale challenges to drive global knowledge-sharing.
● Healthy work/life balance offering well-being initiatives, parental leave, career development assistance, required work infrastructure support.
Job Description :-
We are looking for a competitive and trustworthy Product Executive to help us build up our business activities.
Sales Executive responsibilities include discovering and pursuing new sales prospects, and maintaining customer satisfaction.
If you have excellent communication skills and feel comfortable reaching out to potential customers to demonstrate our services and products through email and phone, we’d like to meet you.
Responsibilities :-
Manage high volume of phone calls and provide response to all maintaining high quality of services and performance standards Actively seek out new sales opportunities through cold calling, networking and social media Administer all customer complaints and ensure timely resolution within required guidelines.
Perform all follow up for all outbound calls Prepare and deliver appropriate presentations on products and services Collaborate with team members to achieve better results.
Gather feedback from customers or prospects and share with internal teams.
Requirements and skills :-
Proven experience as a Sales Executive or relevant role Proficiency in English.
Fast learner and passion for sales Self-motivated with a results-driven approach.
Note: Candidates should be flexible for onsite. -Languages : English, +1 regional language -Work From Office Location- Dubai
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Responsibilities: |
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· Supports the security of next generation endpoint technology (Windows and Mac). |
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· Assists with coordination and implementation of efforts with various IT teams to ensure solutions are fully tested and deployed enterprise wide. |
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· Designs, builds, tests, secures, and documents endpoint security standards. |
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· Participates on project teams as a resource representing Endpoint Engineering. |
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· Manage an Engineering Team and provide support for users with more advanced security software issues with the highest service quality and customer satisfaction. |
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· Ensures OS, security, and application lifecycle updates are consistently deployed on defined schedule. |
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· Leverages/Consolidate SCCM Intune, and other data sources to build executive reports to measure compliance and provide dashboard and metrics to leadership. |
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· Analyse security product issues and create workarounds along with self-healing automation for silent remediations. |
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· Works closely with the Security Operations team to improve workflow and tool usage workflow for enhanced monitoring and response capabilities. |
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· Evaluates risk, address security issues, facilitate and execute remediation activities across the organization. |
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· Patriate in security assessment and validation of new technologies and major security changes. |
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· Review security configurations and compliance on all endpoints technologies as well as assists with audits. |
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· On-call for endpoint security incidents response and operational functions including triage, escalation, post-mortem, and remediation. |
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· Uses data and operational metrics to analyse project and task results. Creates reports and charts to track progress and measures trends in the environment. Leverages data and reporting tools to make data-driven decisions about projects and tasks. |
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· Engages with other IT support teams including Network Engineering, Enterprise Infrastructure, Service Desk, IT Security, and Technical Services to ensure a consistent approach for organizational support across the Enterprise. |
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· Frontend new product POC and work closely with various stake holder including OEM. |
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· Performs other duties and projects as assigned. |
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Requirements: |
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· Strong analytical, troubleshooting, and problem-solving skills. |
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· Strong technical understanding of Endpoint Security in End User Computing. |
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· Effective organizational and time management skills. |
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· Effective team management skills. |
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· Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with the international regulations and laws as they pertain to this position (Endpoint Security). |
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· Strong understanding of past, current, and emerging malware and security exploits. |
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· Minimum of fifteen (15) + years of comprehensive IT experience working with multiple operating systems, such as Windows desktop and server, Mac, Linux, etc. |
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· Minimum of five (5) + years of with Cisco AMP or equivalent EDR/EPP/MDR/XDR tools. |
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· Minimum of five (5) + years of with PMC or equivalent Endpoint Privilege Management tools. |
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· Knowledge in Zero Trust Security framework. |
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· Expert knowledge EPP, EDR, XDR, MDR, Privilege Management Active Directory, including Group Policy, DNS and organization unit design best practices. |
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· Knowledge of SCCM, Azure Active Directory, and Intune. |
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· Deep understanding of the Windows registry, Windows and macOS permissions, macOS preferences, and drivers and software required to build baseline images. |
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· Knowledge of Mobile device management using Intune, JAMF. |
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· Report writing expertise using Database Tools. |
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· Advanced skills in creating SOP, SOW and Presentation decks using Microsoft Office applications including but not limited to Visio, Word, Excel, PowerPoint, and Outlook. |
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· Exceptional verbal, written and interpersonal communication skills. |
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· Ability to troubleshoot complex LAN/WAN issues related to connectivity, security, and physical location. |
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· Ability to deliver stable and high-quality working solutions under deadlines in a fast-paced and dynamic environment. |
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· Ability to make decisions that have significant impact on the enterprise. |
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· Ability to manage ambiguity, operate effectively when things are not certain, or the way forward is not clear. |
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· Ability to provide consultation and expert advice to management. |
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· Ability to discuss emerging technologies such as cloud endpoint management. |
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· Ability to make informal and formal presentations, inside and outside the organization; speaking before assigned team or other groups as needed. |
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· Ability to deal with complex difficult problems involving multiple facets and variables in non-standardized situations. |
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· Knowledge in securing/supporting/administering a virtual desktop environment running on VMware vSphere and Azure Virtual Desktop. |
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· Experience creating deployment test plans, test cases, managing deployment groups, and soliciting feedback from pilot users. General understanding of software development, agile, CI/CD required. |
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· Bachelor’s Degree in engineering or Cyber security preferred and a minimum of five (5) + years’ experience with security engineering. |
Selected intern's day-to-day responsibilities include:
1. Build and execute social media strategy through competitive research, platform determination, benchmarking, messaging, and audience identification
2. Generate, edit, publish and share daily content (original text, images, video, or HTML) that builds meaningful connections and encourages community members to take action
3. Set up and optimize company pages within each platform to increase the visibility of the company's social content
4. Moderate all user-generated content in line with the moderation policy for each community
5. Create editorial calendars and syndication schedules
6. Continuously improve by capturing and analyzing the appropriate social data/metrics, insights, and best practices, and then acting on the information
7. Collaborate with other departments (customer relations, sales, etc.) to manage reputation, identify key players, and coordinate actions
Who can apply:
1. Internship experience or knowledge on SMM
2. Immediate Joining
3. Should be available for 3 months.
4. Part time Internship
Vyapar is a business accounting software (android and windows) that simplifies the process of
managing a business for millions of Indian MSMEs. The software allows users to create business transactions, share them with their customers, manage their inventory, keep track of their receivable/payable and manage end-to-end taxation.
Who uses Vyapar?
Vyapar is used by almost every type of business in India, be it retailers, distributors, Wholesalers, Manufacturers or Service Professionals. The horizontal approach towards building Vyapar allows every business to fit it into our Use case and manage it efficiently. From a small garage service center to a multi-outlet grocery store, Vyapar is
built for and used by almost the entire breadth of business types in India. As far as numbers go, Vyapar has been installed by almost 1 crore businessmen across the country
What is the role about?
Job Description:
Conduct regular Call audits for the Agents.
Create quality measurements to track improvement in Agents.
Execute quality improvement activities.
Adhere to support quality and standards.
Ensure Services meet customer expectations and demand
Reports creation and documenting agent’s performance.
Work closely with the team to improve calling standards.
Education and Experience
Min- 12th Pass
Proficient in relevant computer applications
Required language proficiency, especially Hindi and English
Good Communication
Key Competencies and Skills
Strong problem-solving abilities in technical and accounting basics.
Patience/ Soft Skills
Diligence
Problem analysis and problem-solving
Team player with the ability to work with minimal supervision
NodeJS (Node.js)
MongoDB
ExpressRequired Candidate profile
Primary Skills:
Strong working knowledge of Typescript, MongoDB, Express.
Strong proficiency in TypeScript, Javascript including DOM manipulation and the JavaScript object model, ES6.
Strong understanding of NodeJS fundamentals.
Knowledge and experience working with PostgreSQL is a major plus.
Experience with ORM libraries.
Familiarity with RESTful APIs.
Experience in troubleshooting and RCA of Production issues Analyze logs in Kibana Elastic Search.
Knowledge of tools like Git, Github, JIRA, Cucumber, Jasmine, and others that make coding more efficient and easier to share.
Familiarity of working in either the AWS Cloud or Azure including Docker + Kubernetes based microservice deployment.
Secondary Skills:
Good communication and design skills Experience in handling teams.
Solid back-end software development experience.
Ability to understand business requirements and translate them into technical requirements.
Experience working in an Agile environment.
Qualification:
Good experience as Software Developer.
Prior experience in a technical leadership or developer position.
Back End Developers/ API Web Services Experience Mandatory.
NodeJS is mandatory.
One RDBMS and one document database mandatory.
Building Strong brand awareness and increasing the company’s social visibility
Streamlining and strategizing steady contents across various channels
Interacting daily with followers to create a conversation with new and existing followers
Maintaining monthly content calendars and provide ideas for content on a daily, weekly, and monthly basis
Collaborating with a creative team to develop visually engaging content
Using analytic tools to deliver monthly reports on growth and engagement and adjust strategies accordingly
Test new platforms and be the first to hop on with new social media trends and channels
Stay up-to-date with all algorithm changes and be able to re-strategize accordingly
Core Attributes Required:
Have atleast 2 years of experience managing social pages (experience in the finance industry is an advantage)
Proficient in all major social channels, including Facebook, Instagram, Twitter, YouTube, Pinterest with proven performance.
Expert in growing followers and engagement consistently.
Have the ability to look at data, see trends and make recommendations
Exceptional writing skills with strong attention to detail, grammar & brand tone.
Organized, detail-oriented, and work well in a team environment.
Should be a proactive self-starter who is always eager to dig in and learn more
iOS App Development
Swift
Objective CDesignation: Senior iOS Developer
Qualification: BCA/BTECH/BSCIT/BE/MCA/MTECH/MSCIT/ ME with relevant skills and interest may apply.
Salary: 30000 – 50000 per month
Experience: 3+ Years
Location: Mahape, Navi Mumbai (Work from Home for Next 4-5 months post that It can be working from office but people who just want to work from home are also welcome)
Job Profile/Description:
a) 3+ years of experience in Native iOS Application development.
b) Experience on iOS, iPhone SDK, Objective-C/Swift, Xcode & Interface Builder, MacOS,
Auto-layout, Autoresing.
c) Experience with Core Data, SQLite, Location Based Services added advantage.
d) Understanding of building App that utilizes web-services to tie applications to server-side APIs,
via REST and SOAP.
e) Experience with the implementation of third-party libraries and API.
f) Working knowledge of the general mobile landscape, architectures, trends, and emerging
technologies.
g) Should be aware of platform-independent mobile application development trends/ tools
h) Experience in developing enterprise mobility is desirable
i) Good interpersonal skills, for effective communication with business and development teams
j) Proven track record of successful and timely project delivery
k) Well Conversant on iOS along with other mobile platform for Mobile Application
l) Development and integration.
m) Should have executed at least three projects from start to finish in iOS
n) The position requires an expert understanding of complex, multi-phased projects and the
o) Understanding of apple design principles and interface guidelines.
P) Experience in uploading iOS apps on the App Store.
q) Candidate should be Quality and cost-driven with strong oral and written communication,
interpersonal skills.
r) Motivated to learn and implement new processes and technologies.
s) Candidate must have the ability to perform under a stringent timeline.
t) Should be a good Team player and team mentoring.
u) Contain good knowledge of different iPhone and iPad devices screen resolutions.
v) Proficient in code versioning tools including Mercurial, Git, and SVN.
w) Experience with performance and memory tuning with tools (such as Instruments and Shark,
depending on project needs)
x) Knowledge of Flutter will be nice to have
Only applicants who are available full time for a minimum duration of 1 year can apply.
C#
Java
Javascript
Python
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Full Stack Developer - Averlon