
Your Responsibilities
Maintain and enhance a product roadmap in line with the organisational objectives
Hypothesise, test, build, enhance - all journeys across different touch points on the platform across web and app
Create frictionless experiences to a one of its kind offering at scale
Manage data reporting and visibility across business and operations
Work closely with Design and Tech, and manage sprints within this pod, to bring about the outcomes in a timely and effective manner
Deliver MRDs and PRDs with prioritized features and corresponding justification
Work with external third parties to assess partnerships and licensing opportunities
Required Skills and Experience
3+ years experience managing consumer facing products
Wireframing and Prototyping
Process management
Good understanding of metrics and analytics platforms
Prior experience with BI tools is a plus

About Mosaic Wellness
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4+ years with hands on development in Dynamics365 Customization, Plugin Development, Power Apps, Power Automate
- Responsible for Delivery and Operations in CRM area, particularly with expertise in Microsoft dynamics. This covers business and global functional leads interactions, requirements gathering and analysis through Development, Unit Testing, Implementation.
- Strong Techno functional knowledge in Microsoft dynamics area for driving the transformation activities.
- Strong end to end process knowledge in CRM area.
- Ability to drive PoC’s using Microsoft Dynamics and related tools.
- Ability to handle the maintenance activities.
- Very Proactive and taking initiatives in driving the newer emerging trends in CRM area which will add business value.
- 4+ years of experience with hands on development experience.
Job description
Job Responsibilities :
- Work closely with Product, Strategy, Marketing and Tech teams, to shape and deliver design vision and strategy
- Work closely with the product team to identify research questions.
- Plan and conduct interviews, user surveys, usability tests to understand user needs, find relevant solutions and shape long-term product strategy
- Help define and refine user personas
- Plan and design the information architecture for the app- what information should go where? Which elements are more important and should be given priority?
- Create use cases, design flows, wireframes, experiences and define information hierarchies
- Design mockups and prototype interactive solutions
- Collaborate with front-end developers to translate design appropriately
- Write compelling, user-friendly copy that guides the user and embodies the voice of the brand
- Employing industry and design best practice throughout the build process
- Optimizing pages for maximum speed and scalability
- Work within brand guidelines to create layouts that reinforce a brand's style or voice through its visual touchpoints
- Should be open to working on any design collateral whether related to app or web or general physical/digital promotion design
- Desired Profile :
- Deep understanding of design methodologies, principles and visual design
- A user-centric mindset
- Attention to detail
- Creative & Analytical Problem-Solving approach,
- Articulative and rational
- Ability to work in a fast-paced, hyper-collaborative work environment
- Someone who wants to make great products- an outstanding portfolio that showcases your foundation in ideation, visual design, interaction and delivery - -Good Communication skills
- Skills and Qualifications :
- 8 to 10 years of experience as a UX-UI Designer or a similar role
- BCA/MCA/BTech or any other but should have worked on software products
- Portfolio of high-quality work and project samples
- Mastery of foundational design concepts and visual principles, especially for the digital world
- Up-to-date knowledge of softwares like InVision, Sketch/Illustrator, Adobe XD, Figma, Balsamiq, Axure RP, Marvel

We are looking for a React Native developer interested in building performant mobile apps on both the iOS and Android platforms. You will be responsible for architecting and building the application Pathya.app, as well as coordinating with the teams responsible for other layers of the product infrastructure. Building a product is a highly collaborative effort, and as such, a strong team player with a commitment to perfection is required.
Roles and Responsibilities
- Build pixel-perfect, buttery smooth UIs across both mobile platforms.
- Leverage native APIs for deep integrations with both platforms.
- Diagnose and fix bugs and performance bottlenecks for performance that feels native.
- Reach out to the open-source community to encourage and help implement mission-critical software fixes React Native moves fast and often breaks things.
- Maintain code and write automated tests to ensure the product is of the highest quality.
- Use exciting app build in swift and Kotlin and convert it to react-native
Desired Candidate Profile
- Firm grasp of the JavaScript language and its nuances, including ES6+ syntax
- Knowledge of functional or object-oriented programming
- Ability to write well-documented, clean JavaScript code
- Rock-solid at working with third-party dependencies and debugging dependency conflicts
- Familiarity with native build tools & library like XCode, Gradle, saga, redux, re-animated, firebase
- Understanding of REST APIs, the document request model, and offline storage
- Experience with automated testing suites
Perks and Benefits
- We offer you work from home
- flexible with timing
- 5days working
- We trust our employee inspires them to do innovative things and explore and execute new techniques
Will be developing mobile and web applications using latest technology. Should be good in analysing requirements and translate into applications. Good in understanding application flows.
Tech Skills –
MEAN (MongoDB, Express, Angular/React, Node.js) – Expert level - at least 2-3 full sized projects
Cloud technology – Familiar with using cloud technology (AWS, GCP etc) – Intermediate – Should be able to interact with the services from cloud (e.g. firebase etc)
HTML, CSS, Bootstrap, Java script – Intermediate level - Good understanding of concepts and should be able to realize application screens based on the UI provided by designers
Mobile technology – Hybrid (ionic, Cordova, capacitor, flutter), Native (Android, iOS) – Beginner – Should have understanding of concepts, good with basics
Role & Responsibilities
- The successful candidate will be experienced in leading and developing a support team within a product support environment
- This position will oversee the teams active case workload and provide guidance where required with a focus on a high-quality world-class customer experience.
- Oversees top tier customer critical account technical support situations to insure all elements of technical support are progressing to issue resolution. Initiates and facilitates the discussion with customer and respective resolution stakeholders during critical issues. Ensures timely, professional and effective communication with the customer and internal groups from both the technical and management perspectives
- Assists with the maintenance of and compliance with department policies and procedures
- Identifies team and individual training needs and assist in driving the delivery of these training initiatives
- Mentors and coaches Technical Support Engineers, soft skills, case management, technical skills, etc.
- Participates and leads hiring to get the best available talent
Qualification (Knowledge & Skills)
- 6-8 years of Experience in Production Support. Preferably in the BFSI domain.
- Experience of leading L1 & L2 support resources
- Demonstrated ability to develop strong relationships with multiple levels of customer with the ability to obtain a working knowledge in support of their business objectives in relation to the delivery of secure applications and data
- Prior experience working for a global IT vendor in a similar role
- Ability to facilitate and manage cross-team collaboration to solve customer issues working with teams in person and virtually
- Experience serving as a customer advocate able to understand and articulate the needs of the client and deliver on those needs
- Ability to keep calm and cool during critical situations and skilled in handling high profile situations with ease
- Must be motivated by challenges, results driven, and able to recommend multiple solutions for a problem
- Strong negotiation and difficult conversation skills for leading critical discussions and setting customer expectations
- Experience creating concise reports for customers, following customer situations/incidents (Incident reports and RCA)
- Proven ability to prioritize workload
- Ability to share constructive feedback; be able to adapt to and embrace change
Requirements
- Three years bachelor regular degree
- Must have a minimum of 6 years of experience in a technical support environment with 1 - 2 years of people management experience
- Understanding of SLA definitions and tracking.
- Understanding of Support metrics
- Excellent in Customer communication and has a natural flavour for Customer Service
- Good people management skills.
- Good understanding of computer systems, mobile devices, and other tech products
- Hands on experience on On-premise & Cloud deployments
- RHEL/CentOS and Debian/Ubuntu
- NodeJS (PM2 is a plus)
- MongoDB and Oracle , RabbitMQ
- Strong understanding of Networking and TCP/UDP protocols
- AWS (Covers S3)
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- Ability to diagnose and troubleshoot basic technical issues
- Bachelor’s degree in Information Technology, Computer Science or relevant field
- Startup experience is a plus



