Engineering Manager (C++)

About MyOperator

MyOperator is a Business AI Operator and category leader that unifies WhatsApp, Calls, and AI-powered chatbots & voice bots into one intelligent business communication platform.Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.Trusted by 12,000+ brands including Amazon, Domino’s, Apollo, and Razor-pay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement.

Key Responsibilities

● Lead the entire channel sales cycle from identifying potential partners to driving recurring revenue.

● Recruit, onboard, and activate new channel partners across multiple regions and industries.

● Build and nurture strong partner relationships through structured business planning, regular engagement, and ongoing support.

● Conduct product training and sales enablement sessions to empower partners with the knowledge and tools needed for success.

● Track partner performance and ensure achievement of sales targets through regular reviews, dashboards, and performance insights.

● Collaborate closely with internal teams including Sales, Marketing, Product, and Customer Success to ensure alignment on partner requirements and success.

● Ensure adherence to commercial policies, compliance norms, and revenue-sharing structures.

● Take ownership of revenue targets for specific partner regions or verticals.

Requirements

1. Educational Qualification: Bachelor's degree in Business, Marketing, or a related field. MBA is a plus.

2. Work Experience: 3–5 years in channel sales, partnerships, or B2B sales, preferably in SaaS, Telecom, or Cloud Communication domains.

3. Partner Handling: Proven experience in onboarding, managing, and growing revenue through channel partners or resellers.

4. Sales Acumen: Strong understanding of the sales cycle, indirect sales models, and partner revenue contribution metrics.

5. Communication Skills: Excellent verbal and written communication for engaging partners and internal teams effectively.

6. Training & Enablement: Ability to conduct partner training sessions and share regular product/sales updates.

7. Analytical Skills: Competence in using CRM tools and analyzing partner performance reports.

8. Process Orientation: Strong follow-up, reporting, and documentation discipline to manage multiple partner accounts.

9. Self-Motivation: Highly driven with a proactive approach and ownership mindset; able to work with minimal supervision.

10. Willingness to Travel: Ready for occasional travel for partner meetings, onboarding, or events (if applicable).

Benefits

* Performance-Based Incentives: Attractive variable pay structure based on partner revenue contribution and performance milestones.

* Growth Opportunities: Fast-track career progression in a high-growth SaaS company with leadership visibility.

* Learning & Development: Access to training, mentorship, and cross-functional exposure to build strategic sales and partnership capabilities.

* Hybrid Work Flexibility: Flexibility to work remotely or from the office as per business needs.

* Collaborative Culture: Work with a passionate and ambitious team that values ownership, innovation, and transparency.

* Partner Network Exposure: Build a strong ecosystem presence with access to leading partners across India.

* Recognition Programs: Be part of regular internal recognition initiatives, awards, and appreciation events.

Looking for Fresher developers

Responsibilities:

• Implement integrations requested by customers
• Deploy updates and fixes
• Provide Level 2 technical support
• Build tools to reduce occurrences of errors and improve customer experience
• Develop software to integrate with internal back-end systems
• Perform root cause analysis for production errors
• Investigate and resolve technical issues
• Develop scripts to automate visualization
• Design procedures for system troubleshooting and maintenance

Requirements and skill:

Knowledge in DevOps Engineer or similar software engineering role

Good knowledge of Terraform, Kubernetes

Working knowledge on AWS, Google Cloud

You can directly contact me on nine three one six one two zero one three two

As an SSE, you will play a crucial role in designing, developing, and maintaining our backend systems

that power our platform. The ideal candidate will have a solid background in Python Django and a

strong understanding of databases, caching, and distributed systems.

● Design, develop, and maintain robust, scalable, and high-performance backend systems using

Python Django.

● Collaborate with cross-functional teams to understand business requirements and translate

them into technical solutions.

● Optimize application performance and scalability by implementing caching strategies, load

balancing, and distributed computing techniques.

● Ensure data integrity and security by implementing best practices for data storage, retrieval,

and access control.

● Develop and maintain integrations with external APIs and services to support seamless

interactions with third-party systems.

● Identify and address performance bottlenecks and other system issues to improve overall

system efficiency.

● Write clean, maintainable, and testable code following industry-standard coding practices.

● Conduct code reviews and provide constructive feedback to peers to ensure code quality and

adherence to best practices.

● Mentor junior team members and assist in their professional growth.

Manages the overall support team by leading and guiding them to handle support issue resolution within defined timelines to ensure continuous business operations

Key responsibilities

• Defines and owns the end to end production support process for our applications
• Takes accountability for issue resolution within defined SLAs
• Obsesses about system quality and customer experience
• Establishes a culture of doing detailed RCAs to get to the bottom of every issue
• Partners with development teams (internal and external) to prioritize issues
• Partners with infrastructure team for infra planning based on projected production load
• Tracks issues through to closure with development teams and customers Internal Use--Confidential
• Takes actions to prevent issues from recurring
• Earns trust of the users dependent on production support
• Maintains knowledge bases for issue management
• Communicates with organizational leadership on issues, statuses, and performance against KPIs
• Hires and operates a high–performing team

KPIs

• # of reported issues
• # of open issues
• MTTR
• SLA compliance
• % of incident reduction based on permanent fixes/automation/utilities
• Customer satisfaction score

• Develop and execute both manual test scripts/cases based on analyzed requirements for the Hematology Medical Device.
• Investigates software, hardware, system problems and determines root causes for failures.
• Report and track the defects to closure, support for defect investigation, validate defect fixes and analyze the impact of fixes.
• Be involved in test lab management and improvement of test process activities.

Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, Biomedical Engineering or other relevant degree and 6+ years of relevant experience
• Work Experience Requirements: 6 or more years of experience in developing software system test designs and procedures.
• Experience in testing of software systems, preferably related to medical instrumentation
• Able to evaluate system specifications and requirements for completeness and testability
• Able to generate test designs and procedures from specifications and use cases, using industry-standard test design techniques, with minimal guidance
• Good understanding of software testing methodologies
• Experience with Requirements Management and Traceability
• Experience with Automated Software Testing is a plus
• Able to Document specifications, and or test documentation
• Able to execute test procedures manually, with minimal guidance
• Ability to work independently and proactively with minimal direction.
• Excellent communication skills. Ability to interface with various internal and external stakeholders.
• Experience in IVD instrumentation, such as clinical chemistry, immunoassay, hematology, urinalysis, molecular, microbiology, or flow cytometry systems, a plus.

Nice to Have

• Understanding of software development processes for a regulated environment (ISO9000/FDA) is a plus