Subject Matter Expert - Computer Science

Role Summary

We are looking for a Bengaluru-based Technical Program Manager (6+ years) to lead enterprise API and cloud integrations from pre-sales technical discussions through to successful deployment. This role acts as the primary technical bridge between our backend engineering teams and enterprise clients, managing complex system workflows, risk mitigation, and UAT without requiring active coding.

What You Will Do

• Own Integrations: Drive end-to-end integration lifecycles, API rollouts, and SDK deployments for large enterprise clients.
• Client Tech Partner: Act as the single point of contact for client technical queries, system configurations, and project escalations.
• Cross-functional Alignment: Collaborate closely with Product, Sales, and Backend Engineering teams to design technical solutions based on client use cases.
• Risk & Testing: Proactively troubleshoot integration blockers and oversee User Acceptance Testing (UAT) activities to ensure smooth production go-live.
• Team Mentor: Provide guidance and process structure to junior team members.

Requirements

• 6+ years of proven experience in Technical Project or Program Management handling enterprise SaaS, APIs, or SDK environments.
• Hands-on familiarity with Cloud platforms, REST APIs, JSON, and XML.
• Strong understanding of Agile/Scrum methodologies, software development lifecycles (SDLC), and system architecture principles.
• Excellent stakeholder management skills with experience presenting technical concepts to external business clients.
• Must be currently located in or ready to work onsite/hybrid in Bengaluru.

Experience: 5+ years production software engineering, with 2+ years working directly on LLM or agent systems in production. 

Location: Remote 

To streamline and fast-track screening, please submit your details here (if you haven’t already): https://airtable.com/appbtkr4odapnb5I6/pagqo91lKv3VJg3GT/form 

We’ll review your responses as part of the initial screening process. Please make sure you complete and submit all details through the form to be considered for the next stage. Submissions outside the form may not be considered.

Why This Role Matters

Terrabase builds agent infrastructure that enterprise customers rely on daily for SQL generation, forecasting, data analysis, and artifact delivery. Our orchestration layer routes between specialized sub-agents, manages typed handoff contracts, runs structured eval suites, and enforces correctness across every turn.

This is not a research-prototype role. You will build and evolve agent architecture, but always in service of making the system observable, typed, evaluated, recoverable, and boringly reliable in production.

What You Will Do

Own the harness architecture and middleware stack. Our LangGraph orchestrator routes between sub-agents through a layered middleware stack: file upload handling, source resolution, local context, workspace sync, state hydration, aggregation barriers, and typed handoff contracts. You will extend this stack, enforce its contracts in code, and keep it operational as routing logic and agent surfaces evolve.

Maintain typed contracts and boundaries. Agent handoffs at Terrabase carry typed contracts with barrier conditions and retry predicates. You will design these contracts, enforce them with strict typing, manage backward compatibility when contracts change, and write the contract tests that prevent silent regressions.

Own the eval suites. We run structured eval suites across routing decisions, context-resolution accuracy, multi-turn coherence, visual reference alignment, and artifact correctness. You will extend coverage, write new evals where gaps exist, and build CI gates that block releases when regressions are detected. A routing change or prompt change with no eval coverage does not ship.

Triage production failures and close the loop. When an agent turn fails in production, you will trace it in LangSmith, identify the failure class, and convert it into a durable regression test. You will own the release gates, keep prompts and runtime contracts in sync, manage feature flag rollout risk, and remove dead paths as the system evolves.

Own SQL and artifact correctness. Our agents generate SQL over customer schemas and produce structured artifacts (reports, dashboards, data sheets) under a strict schema contract. You will own the correctness layer: source grounding, schema-aware validation, provenance surfaces, and the eval infrastructure that catches generated artifact failures before they reach customers.

Build and maintain HITL workflows. Human-in-the-loop checkpoints let users intervene, redirect, or approve mid-chain. You will design these workflows, enforce their resumable state contracts, and ensure they degrade gracefully when interrupted.

Instrument for traceability. You will extend LangSmith tracing coverage, add structured span annotations, and build the tooling that lets us diagnose a bad agent turn from production trace data alone, without requiring a local reproduction.

What We Are Looking For

• 5+ years production software engineering, with strong Python fundamentals
• 2+ years working hands-on with LLM-based systems: agent loops, tool use, context management, or inference pipelines
• Experience with LangGraph, LangChain, OpenAI/Anthropic tool-use systems, or equivalent multi-step agent/runtime orchestration
• Practical eval engineering: you have built or extended eval harnesses, written automated test cases for agent behavior, and treated evaluation as an ongoing engineering discipline
• Strong engineering hygiene: strict typing, small interfaces, contract tests, clear schema migrations, and CI discipline
• Ability to debug from production traces and artifacts, not only local reproductions
• Comfort working across prompts, Python runtime code, TypeScript product surfaces, data systems, and eval infrastructure
• Systems thinking: you design for observability, recovery, and state management, not just the happy path
• Maintenance ownership mindset: you triage, close loops, and leave systems more debuggable than you found them
• Pragmatic judgment: you can distinguish between reliability-critical infrastructure and speculative abstraction

Bonus Points

• HITL workflow design: checkpoints, approvals, mid-chain interrupts, resumable state
• Context engineering depth: chunking strategies, retrieval-augmented generation, semantic routing, re-ranking
• Experience with LangSmith, Weights and Biases, or similar trace and evaluation platforms
• Prior work shipping agent systems to enterprise customers where SQL or data correctness is a hard requirement
• Experience with mypy, Pydantic contracts, or strict typing disciplines in a production Python codebase

Life at Terrabase

We are a sharp, focused, fully remote team building agent infrastructure that enterprise customers trust with their data. You will work directly alongside the engineer who designed this harness, with broad ownership, generous compute budgets, and a culture that treats reliability as a product requirement, not a research topic.

Terrabase is an equal-opportunity employer. We celebrate diversity and are committed to building an inclusive environment for every team member.

Responsibilities:

• Manage and respond to leads generated through digital marketing channels promptly, ensuring timely follow-up and effective lead nurturing.

• Develop and implement sales strategies to effectively engage and convert leads into customers. Collaborate with the sales team to refine and optimize the sales process.

•  Understand customer requirements, pain points, and business objectives to provide tailored IT service solutions. Conduct effective Build and maintain strong relationships with prospective and existing customers through regular communication, providing exceptional customer service, and acting as a trusted advisor.

• Manage sales pipeline effectively, tracking and updating lead status, activities, and progress using CRM systems. Provide accurate sales forecasts and reports to management.

• Stay updated with industry trends, competitors, and market dynamics related to IT services. Identify new business opportunities and target markets to expand customer base.

• Collaborate with cross-functional teams, including marketing, product, and delivery teams, to ensure a seamless customer experience and successful project implementation.

• Negotiate contracts, terms, and pricing in accordance with company guidelines. Close deals and achieve assigned sales targets and quotas.

• Proficiency in using CRM systems especially HubSpot and sales tools to manage leads, pipeline, and sales activities.

 Demonstrate a strong understanding of international markets and the ability to adapt communication styles and sales approaches to different cultural backgrounds. Possess cultural intelligence to effectively navigate cross-cultural interactions, understand customer preferences, and respect cultural values and norms. Show sensitivity and adaptability when engaging with customers from diverse backgrounds, ensuring a high level of cultural competence in all interactions.

• Track sales metrics, prepare reports, and provide accurate sales forecasts to the management team.

Requirements:

• Proven 4+ years of experience in sales, preferably in the IT service industry, with a strong track record of meeting or exceeding sales targets.

• Extensive global market knowledge and a successful history of selling IT services to international clients.

• Excellent communication and interpersonal skills.

• Strong negotiation and problem-solving skills.

• Ability to work independently and as part of a team.

• Knowledge of the IT services industry and market trends.

• Significant exposure to various technology stacks across the Digital landscape, Next Gen. Technologies (AI/ML, Blockchain, IoT) UX, Mobility, Platform Development, e-commerce, Cloud Ops, etc. 

2-5 years of experience in embedded software development.

Software background, experience in design, development, integration & test of embedded software for mobile targets is a plus

Strong C programming Skills

Experience in Device Drivers Development and Kernel Programming required.

Experience in BSP (board support package)

Sound Operating system knowledge

Hands-on experience with debugging and SW optimization is a must

Power SW optimization would be plus ( Like Linux/Windows or any other RTOS)

Responsibilities
As an SDET at Jumio, the candidate is expected to develop and maintain automated functional, integration and load tests for web applications that ensure the quality of developed product features. They are supposed to be champions of quality and participate in developing and enhancing continuous delivery solutions. They are expected to participate
actively in agile development rhythms (scrum, kanban etc), be able to read / write good quality code. The role also requires some level of manual testing depending on project needs.

Required Qualifications

1. Bachelor's Degree in Computer Science or related field and 3+ years relevant work experience.
2. Experience in unit testing, acceptance testing, integration testing, system/end-to-end testing for Web applications / REST services
3. Experience in Spring Framework is required
4. Minimum 3 years experience with Java or Groovy or Python
5. Ideally some experience with Spring Boot, Docker, Selenium, AWS
6. Comfortable usage of UNIX-like operating system and basic bash scripting knowledge
7. Spring Framework Knowledge
8. Enjoy working in a self-organizing team environment
9. Strong debugging, troubleshooting, and problem solving skills
10. Think further than the solution appears to require
11. Excellent analytical, conceptual and communications skills in spoken and written English
12. Fast learner, high capacity for abstract thinking and structured approach to work plus a hands-on mentality and international mindset

1. Strong knowledge of data structures, algorithms, distributed systems, and asynchronous architecture
2. Strong understanding of system and application performance characteristics
3. .Net or AngularJS knowledge
4. Mobile Automation Testing, esp. Appium
5. Machine Learning / Computer Vision knowledge

Must have -

1- Magento 2 working experience for minimum 2 years

2- Work with Magento integration systems, viz CMS/CRM/Payment gatway/shipping etc

3- Analyse, code, debug, test, document & deploy application

4- Experiance building REST API

5- Knowledge of GTM and FB integration

Good to have-

1- Magento 2 certification

2- Experience in fronted tech like HTML5, CSS3, JQuery and ReactJS

3- Experience of working on PWA apps