District Sales Manager

Job Description:

Location: Bangalore (onsite)

Experience: 6 - 9 years

Employment type: Full-time

The Role:

As IT Manager, you will own day-to-day IT operations and take end-to-end responsibility for the infrastructure, identity, and endpoint security that keep our people productive and our business secure. You will drive initiatives aligned to our information security programme, mentor a junior engineer, and represent IT during audits and leadership reviews. This is a hands-on functional ownership role. You will be equally comfortable writing a security policy, configuring a firewall, troubleshooting a laptop, and presenting an IT health summary to senior management.

What You Will Do:

IT Operations and User Support:

 Run daily IT operations across laptops, identity, access, networking, collaboration tooling, and meeting-room infrastructure.

 Own the end-to-end onboarding and offboarding experience - provisioning, device configuration, access, training, and clean revocation.

 Continuously improve ticket response and resolution quality.

Security and Identity:

 Administer and secure Microsoft 365 and Microsoft Entra ID, including licensing, Conditional Access, MFA, and SSO integrations.

 Own endpoint security through EDR and MDM platforms - deployment, tuning, alerting, and incident handling.

 Maintain firewall, VPN, Wi-Fi, and network segmentation.

 Run periodic vulnerability assessments and coordinate remediation.

Compliance and Audit:

 Maintain and evolve the information security management system aligned to ISO 27001:2022.

 Write, update, and communicate IT and security policies. Keep evidence audit-ready.

 Represent IT during internal and external audits.

Vendor and Asset Management:

 Manage vendor relationships for hardware, software, SaaS, endpoint security, MDM, firewall, and connectivity partners.

 Optimise SaaS licence usage across the organisation.

 Oversee the full asset lifecycle - procurement, allocation, audit, and responsible retirement.

Team and Enablement:

 Mentor and grow the junior engineer on the team.

 Lead IT onboarding sessions and periodic security awareness training.

 Build clear, leadership-facing reporting on IT health, security posture, and compliance.

What You Will Bring:

Must-haves:

 6 to 9 years in IT operations, including at least 2 years leading the function or a clear sub-function.

 Hands-on Microsoft 365 and Microsoft Entra ID administration, including Conditional Access, MFA, and SSO.

 Meaningful ISO 27001:2022 experience - you have written or significantly updated security policies and participated in at least one audit cycle.

 Hands-on deployment experience with modern EDR and MDM platforms.

 Working knowledge of networking: firewall, VLAN, VPN, DHCP, DNS, Wi-Fi security.

 Scripting ability in PowerShell or Python.

 Experience managing IT in an organisation with no or minimal on-premise server footprint.

 Strong written and spoken English.

Preferred:

 ISO 27001 Lead Implementer or Lead Auditor certification.

 Microsoft certifications: MS-102 or AZ-500.

 Experience with a SIEM platform such as Wazuh, Microsoft Sentinel, or equivalent.

 Experience administering Google Workspace.

 Experience managing Zoom Rooms or Microsoft Teams Rooms.

 Familiarity with SOC 2 or GDPR.

 Background in a services or consulting company.

Why This Role:

 Short reporting line to IT leadership. Fast decisions and real mentorship.

 Full-stack ownership of a modern, cloud-first IT function.

 Exposure to current security tooling across identity, endpoint, and compliance.

 Structured career development toward a Head of IT profile.

 Compensation is competitive and will be aligned to your experience and fit.

About the Company:

Pace Wisdom Solutions is a deep-tech Product engineering and consulting firm. We have offices in San Francisco, Bengaluru, and Singapore. We specialize in designing and developing bespoke software solutions that cater to solving niche business problems.

We engage with our clients at various stages:

• Right from the idea stage to scope out business requirements.

• Design & architect the right solution and define tangible milestones.

• Setup dedicated and on-demand tech teams for agile delivery.

• Take accountability for successful deployments to ensure efficient go-to-market Implementations.

Pace Wisdom has been working with Fortune 500 Enterprises and growth-stage startups/SMEs since 2012. We also work as an extended Tech team and at times we have played the role of a Virtual CTO too. We believe in building lasting relationships and providing value-add every time. 

Company Profile: EaseMyTrip embarked on its journey in 2008, initially focusing on the B2B2C (business to business to customer) distribution channel, offering travel agents access to its website to facilitate the booking of domestic airline tickets, thus catering to India's offline travel market. Subsequently, leveraging its stronghold in the B2B2C channel, the company expanded its operations into the B2C (business-tocustomer) distribution channel in 2011, primarily targeting the growing travel requirements of the Indian middle-class population.

About: We are seeking a highly motivated and proactive Flight Support Executive for our team. As a Executive, you will learn in various aspects of customer support like queries resolution, handling situations, interaction with customers. As a Customer Support Representative, you will be the main point of contact for our customers, providing assistance and resolving any issue they may have.

Responsibilities:

• Provide best-in-class customer service and problem resolution to customer queries over the voice-based phone service.

• Support customers across Telecommunication/E- mail/Chat, Meet customer requirements through first contact resolution.

• Clarify customer requirements; probe for and confirm understanding of requirements or problem.

• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.

• Listen attentively to customer needs and concerns; demonstrate empathy. Confirm customer understanding of the solution and provide additional customer education as needed.

• Prepare complete and accurate work and update customer file.

Requirements:

• Freshers with good communication skills • 6 Days working and one rotational week off

• Morning Shifts

• Knowledge of international/domestic travel voice process

• Be enthusiastic & have zeal to perform.

Roles & Responsibilities:

● Collaborate closely with clients to understand their requirements, goals, and any gaps.

● Lead the planning, prioritization, design, development, and deployment for Workday PSA projects.

● Showcase deep expertise in the Workday Financial domain.

● Understand impacts of changes to configuration and be good at troubleshooting issues with Invoicing.

● Help clients map legacy and Workday data and be in data conversions using EIB's.

● Utilize business knowledge and expertise to identify opportunities for process improvement.

● Work with colleagues across various domains to deliver results and take ownership of both individual and team outcomes.

● Recognize and embody our purpose and values, applying them in your projects and client interactions.

● Foster relationships and communicate effectively to positively influence peers and stakeholders. 

Qualification & Experience:

● At least 3 years of experience in Workday Financials.

● Prior experience implementing PSA in a large organization with complex structure.

● Experience supporting PSA including Projects, Project Billing, and Customer Contracts is a big plus.

● Bachelor’s degree in a related field or equivalent work experience.

● Good knowledge of configuring Workday Financials security. ● Basic understanding of Workday Finance and PSA reporting.

● Strong professional communication skills, both written and verbal.

● Proven ability to establish relationships with stakeholders and internal teams.

● Excellent attention to detail and follow-through.

1. Technical Understanding (IoT Basics)

• Knowledge of IoT architecture: sensors, connectivity, data processing.
• Familiarity with terms like MQTT, edge computing, protocols (e.g., Zigbee, LoRaWAN).
• Awareness of real-world IoT use cases (smart homes, industry 4.0, healthcare, logistics, etc.).

2. Research Skills

• Ability to translate complex technical topics into easy-to-understand content.
• Staying updated with latest trends, regulations, and innovations (5G, AI in IoT, cybersecurity).

3. Content Writing Skills

• Clear, structured writing that’s accessible to non-engineers.
• Persuasive storytelling around real-life problems IoT solves.
• Creating how-to guides, use case studies, explainer blogs, and product comparisons.

4. SEO & Digital Writing

• Keyword research: "IoT trends 2025", "best IoT devices", etc.
• Meta title, description, internal/external linking.
• Use of visuals: diagrams, infographics, or product screenshots.

5. Audience Adaptation

• Can write for diverse audiences: B2B tech leaders, developers, or everyday consumers.
• Adjusts tone (educational, persuasive, technical) based on the goal

Perks

• Flexible Time
• Certificate
• Full Time Opportunity

Role Overview

We are seeking a motivated and technically versatile CMS Engineer (IC2) to support our transition from SharePoint to Contentful, while also contributing to the broader CMS ecosystem. This is an excellent opportunity for an early-career engineer to work on enterprise-grade platforms and microservice-based architectures.

Key Responsibilities

·         3-5 years of experience with SharePoint Online and/or enterprise CMS platforms.

·         Familiarity with Contentful or other headless CMS solutions is a strong plus.

·         Hands-on experience with Java, Spring Boot, and relational databases (e.g., PostgreSQL).

·         Exposure to Kafka, Elasticsearch, or similar distributed technologies is desirable.

·         Solid problem-solving and communication skills with an eagerness to learn.

What would you do here

SharePoint to Contentful Migration | Backend + CMS Integration

·         Assist in maintaining and enhancing SharePoint Online content and features during the transition period.

·         Support the migration of pages, documents, and metadata from SharePoint to Contentful.

·         Contribute to the design and development of backend services that integrate with Contentful using Java, Spring Boot, and REST APIs.

·         Write reusable services for content delivery, search indexing (via Elasticsearch), and event processing (via Kafka).

·         Help develop APIs for CMS-based applications that interact with PostgreSQL databases.

·         Troubleshoot CMS-related issues and support testing efforts during platform migration.

Job Description: PHP Developer (Laravel/Symfony)

Location: Bengaluru – Kalyani Neptune, Bannerghatta Road

Work Mode: Work from Office (Full-time)

Experience Required: 3+ years

Joining: Immediate Joiners Preferred

About the Role

We are looking for an experienced PHP Developer with hands-on expertise in Laravel or Symfony (preferably Symfony), who can contribute to full-cycle project development. You will be responsible for building robust backend solutions and integrating with multiple services while following best practices of object-oriented design and RESTful architectures.

Key Responsibilities:

• Develop, enhance, and maintain web applications using PHP frameworks (Laravel/Symfony)
• Collaborate with product managers and business analysts to understand requirements
• Create scalable backend services and RESTful APIs using MVC architecture
• Implement and maintain microservice-based architecture
• Integrate third-party APIs, libraries, and services
• Work with relational databases like MySQL/PostgreSQL using ORM tools such as Doctrine or Eloquent
• Participate in code reviews, unit testing, and overall software development lifecycle
• Troubleshoot production issues and provide long-term solutions

Required Skills:

• Strong programming knowledge in PHP with at least 2 years of experience
• Hands-on experience in Symfony or Laravel (Symfony preferred)
• Solid understanding of OOP and MVC design pattern
• Strong experience in creating and consuming REST APIs
• Experience working in service-based architectures or microservices
• Familiarity with Doctrine or Eloquent ORM
• Proficiency in MySQL/PostgreSQL

Good to Have:

• Knowledge of cloud platforms like AWS, GCP, or Azure
• Familiarity with cloud services such as Lambda, S3, and RDS
• Understanding of CI/CD pipelines and containerization (Docker/Kubernetes)

Selected candidate's day-to-day responsibilities include:

1. Speaking to parents (leads given by us) and:

   1. Convincing them to book a consultation (paid or free, as applicable)

   2. Upselling/converting to paid subscriptions/courses and programs, wherever applicable

2. Communicating with prospects via email and whatsapp
3. Creating and maintaining MIS and daily reports

Call Reception and Ticket Logging: Responsible for:

• Ensuring calls are answered professionally
• Ensuring that the relevant information is collected from the customer
• Ensuring that the correct level of priority is agreed with the customer
• The company reference number is provided to customer and customer reference number, where applicable is supplied to the Company
• Ensuring that the ticket is assigned to the correct engineer
• Ensuring that the engineer is aware that there is a new ticket assigned to their queue

SLA Management: Responsible for:

• Ensuring that appropriate attention is paid to P1s
• TPMs engaged immediately for engineer dispatch to the site where applicable
• The customer is forwarded to an engineer for a possible remote fix
• Ensuring that all tickets are managed in line with SLAs

Jeopardy Management: Responsible for:

• Ensuring that the ticket is managed in line with Company’s jeopardy management process

Escalation Management: Responsible for:

• Ensuring that the ticket is escalated appropriately in line with Company’s escalation process
• Provide 1st line escalation to customers and channels (referring to Jeopardy and Escalation Manager)
• Provide 1st line escalation into TPM (referring to Jeopardy and Escalation Manager)
• Responsible for advising Service Centre Manager of any missing information in the knowledge database

Communication Responsible for:

• Customer Communication
• Ensuring that the customer is updated regularly throughout the duration of the ticket
• Ensuring the quality of ticket input is of a high standard
• Ensuring that key internal contacts are advised of any issues
• Responsible for reading, understanding, and complying with Company’s Information Security policies.

FORMAL EDUCATION AND TRAINING

• Educated to an A-level minimum, with higher education qualification (degree or equivalent preferred). Alternatively, relevant and proven Industry experience would be accepted
• Industry or relevant business qualifications and accreditations would be desirable
• Proficiency involved in working in the service industry, with particular emphasis placed on customer focus issues.
• Ability to form close working relationships with the customer community, sub-contractors
• Excellent client-facing communications skills
• A Self-motivated team player with excellent interpersonal skills
• An outgoing individual willing to participate as part of a small and flexible team
• in European languages would be an advantage
• ITIL Foundation / ITIL v3 Foundation
• Overall telecommunications knowledge with an appreciation of the Nortel / Avaya / Genesys / AWS Product Set

Key skills & Experience

• An experienced Communications professional with a broad background in telecommunications at an operational level.
• Recognition of the issues

KEY COMPETENCIES

• Customer Focused
• Relationship Building and Maintenance
• Decision-Making Ability
• Inspiring Communicator
• Initiating Action
• Personal Responsibility