Student Internship Program

1.4+ years of software development experience

2. Strong experience with Kubernetes, Docker, and CI/CD pipelines in cloud-native environments.

3. Hands-on with NATS for event-driven architecture and streaming.

4. Skilled in microservices, RESTful APIs, and containerized app performance optimization.

5. Strong in problem-solving, team collaboration, clean code practices, and continuous learning.

6. Proficient in Java (Spring Boot) and Python (Flask) for building scalable applications and APIs.

7. Focus: Java, Python, Kubernetes, Cloud-native development

Position: Call Quality Analyst

Key Responsibilities:

1. Conduct call audits: Listen to recorded or live customer service calls to evaluate the quality of interactions, ensuring adherence to company standards.

2. Quality assessment and control: Evaluate call agents' performance based on established metrics, including communication skills, product knowledge, adherence to scripts, and compliance with company policies.

3. Provide feedback: Deliver constructive and actionable feedback to call agents based on audit results to help them improve their performance and enhance customer satisfaction.

4. Reporting: Prepare detailed reports summarizing audit findings, trends, and areas for improvement. Provide regular reports to the management team.

5. Process improvement: Work with cross-functional teams to identify process improvements that can enhance the overall quality of customer interactions.

6. Compliance: Ensure that all customer service activities comply with legal and regulatory requirements.

7. Customer feedback: Incorporate customer feedback into quality assessment processes

Qualifications:

• Bachelor's degree in a relevant field or equivalent work experience.

• Proven experience in quality analysis and call auditing, preferably in a customer service environment.

• Excellent communication skills, both written and verbal.

• Knowledge of relevant industry regulations and compliance standards.

• Proficiency with Microsoft Office suite (Word, Excel, PowerPoint).

call QA for Pune

language- gujarati, tamil, telugu,malayalam, Punjabi, kannada (any)

Experience- 6months- 2yrs (BPO Voice also considerable)

Salary- 25k ctc location: Vimaan Nagar

call QA for Banglore/Jaipur

language- Hindi andEnglish (both)

Experience- 6months- 2yrs (BPO Voice also considerable)

Salary- 22k ctc LOCATION: HSR layout

About PoshVine: 

PoshVine aspires to become the world's leading transaction-driven loyalty and engagement platform by providing a mutually beneficial ecosystem for people, banks and retailers. Our products around programmatic offers, rewards, and loyalty help retailers increase contextual engagement and financial institutions increase share of spends, while end-users maximize their rewards and savings. PoshVine works with all the global payment networks and many marquee financial institutions, including 7 of the top 10 banks in India. 

Frontend at PoshVine:

We are building super-slick, easy-to-use rewards and loyalty experiences inbuilt in banking and payment journeys. The frontend team at PoshVine strives to build solid frontend foundations, infrastructure and top-notch experiences.

We are looking for passionate, collaborative, and empathetic Frontend Developers (team-leads and individual contributors) to join us, help create outstanding user experiences leading to high customer delight and help build the future of payment-linked loyalty and engagement. You can expect:

• Freedom to evaluate and introduce new tools, libraries and coding standards.
• Work on developer productivity and platform tooling.
• Evangelise tech and share knowledge in internal and external forums.
• Contribute to Product and Design ideas and implement them like it’s your own product. 

Roles & Responsibilities: 

1. Architect and implement various engineering initiatives like tooling, config driven systems, common libraries, etc.
2. Collaborate with senior leaders of the company, the engineering team and designers, and take end-to-end ownership of the frontend development charter and initiatives. 
3. Proficiency with Javascript fundamentals, Object oriented programming and Web concepts.
4. Proficiency with AngularJS, or any other frontend framework.
5. Develop frontend application features of PoshVine's enterprise dashboards to make them more modular and consumer-facing bank / fintech app integrations more delightful.. 
6. Can work independently and go from zero to production in weeks.
7. Collaborate the workflow with back-end developers and UX designers to connect web applications to backend services with RESTful APIs. Write functional requirement documents and guides.

You’ll be a good fit if: 

1. You’re awesome at JavaScript. We prefer people who are strong in web concepts and fundamentals, and are open to learning any framework/library.
2. You have the ability to build features from scratch which are modular and scalable, and can deliver it end-to-end.
3. You have demonstrated experience in creating front end applications using Angular and/or React, HTML5, CSS3, Jquery, Bootstrap, Backbone.js, Semantic UI, Postgres, etc. Our current platforms are mostly Angular 8+ in frontend and Ruby on Rails / PostgreSQL / MongoDB on backend. 
4. You are comfortable working on CI/CD toolchain, Kubernetes, etc.
5. You are willing to explore new frameworks and languages while bringing in expertise and customer-centric usability best practices. 

1)Working on Product content.

2)Basic editing skills with creative ideas.

3)Engaging in editing the technical videos and other product related ads

4)Working on adding basic graphics and highlights.

5)Working closely with the brand marketing team to ideate on content and story telling.

6)Working on developing product content outlines and story boards

7)Creating unique, original and quality content.

8)Flexible and open to make changes

9)Professional Approach to details, time and deadlines.

High Level Scope of Work :

• Work with AI / Analytics team to priorities MACHINE LEARNING Identified USE CASES for Development and Rollout
• Meet and understand current retail / Marketing Requirements and how AI/ML solution will address and automate the decision process.
• Develop AI/ML Programs using DATAIKU Solution & Python or open source tech with focus to deliver high Quality and accurate ML prediction Model
• Gather additional and external data sources to support the AI/ML Model as desired .
• Support the ML Model and FINE TUNEit to ensure high accuracy all the time.
• Example of use cases (Customer Segmentation , Product Recommendation, Price Optimization, Retail Customer Personalization Offers, Next Best Location for Business Est, CCTV Computer Vision, NLP and Voice Recognition Solutions)

Required technology expertise :

• Deep Knowledge & Understanding on MACHINE LEARNING ALGORITHMS (Supervised / Unsupervised Learning / Deep Learning Models)
• Hands on EXP for at least 5+ years with PYTHON and R STATISTICS PROGRAMMING Languages
• Strong Database Development knowledge using SQL and PL/SQL
• Must have EXP using Commercial Data Science Solution particularly DATAIKU and (Altryx, SAS, Azure ML, Google ML, Oracle ML is a plus)
• Strong hands on EXP with BIG DATA Solution Architecture and Optimization for AI/ML Workload.
• Data Analytics and BI Tools Hand on EXP particularly (Oracle OBIEE and Power BI)
• Have implemented and Developed at least 3 successful AI/ML Projects with tangible Business Outcomes In retail Focused Industry
• Have at least 5+ Years EXP in Retail Industry and Customer Focus Business.
• Ability to communicate with Business Owner & stakeholders to understand their current issues and provide MACHINE LEARNING Solution accordingly.

Qualifications

• Bachelor Degree or Master Degree in Data Science, Artificial Intelligent, Computer Science
• Certified as DATA SCIENTIST or MACHINE LEARNING Expert.