Customer Account Reconciliation

ML Engineer

HackerPulse is a new and growing company. We help software engineers showcase their skills using AI powered profiles. As a Machine Learning Engineer, you will have the opportunity to contribute to the development and implementation of advanced Machine Learning (ML) and Natural Language Processing (NLP) solutions. You will play a crucial role in taking the innovative work done by our research team and turning it into practical solutions for production deployment. By applying to this job you agree to receive communication from us.

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Responsibilities:

1. Contribute to the development of software and solutions, emphasizing ML/NLP as a key component, to productize research goals and deployable services.
2. Collaborate closely with the frontend team and research team to integrate machine learning models into deployable services.
3. Utilize and develop state-of-the-art algorithms and models for NLP/ML, ensuring they align with the product and research objectives.
4. Perform thorough analysis to improve existing models, ensuring their efficiency and effectiveness in real-world applications.
5. Engage in data engineering tasks to clean, validate, and preprocess data for uniformity and accuracy, supporting the development of robust ML models.
6. Stay abreast of new developments in research and engineering in NLP and related fields, incorporating relevant advancements into the product development process.
7. Actively participate in agile development methodologies within dynamic research and engineering teams, adapting to evolving project requirements.
8. Collaborate effectively within cross-functional teams, fostering open communication and cooperation between research, development, and frontend teams.
9. Actively contribute to building an open, transparent, and collaborative engineering culture within the organization.
10. Demonstrate strong software engineering skills to ensure the reliability, scalability, and maintainability of deployable ML services.
11. Take ownership of the end-to-end deployment process, including the deployment of ML models to production environments.
12. Work on continuous improvement of deployment processes and contribute to building a seamless pipeline for deploying and monitoring ML models in real-world applications.

Qualifications:

1. Degree in Computer Science or related discipline or equivalent practical experience, with a strong emphasis on machine learning and natural language processing.
2. Proven experience and in-depth knowledge of ML techniques, with a focus on implementing deep-learning approaches for NLP tasks in the context of productizing research goals.
3. Ability to apply engineering best practices to make architectural and design decisions aligned with functionalities, user experience, performance, reliability, and scalability in the development of deployable ML services.
4. Substantial experience in software development using Python, Java, and/or C or C++, with a particular emphasis on integrating machine learning models into production-ready software solutions.
5. Demonstrated problem-solving skills, showcasing the ability to address complex situations effectively, especially in the context of improving models, data engineering, and deployment processes.
6. Strong interpersonal and communication skills, essential for effective collaboration within cross-functional teams consisting of research, development, and frontend teams.
7. Proven time management skills to handle dynamic and agile development situations, ensuring timely delivery of solutions in a fast-paced environment.
8. Self-motivated contributor who frequently takes initiative to enhance the codebase and share best practices, contributing to the development of an open, transparent, and collaborative engineering culture.

Job Description

C# .NET developer to work on the design and development of web application that works across all commercial browsers and mobile devices.

The Responsibilities

• Determines operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions.

• Write clean, scalable code using .NET programming languages.

• Coordinate with other software professionals and developers.
• Documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code.
• Develops software solutions by studying information needs; conferring with users; studying systems flow, data usage, and work processes; investigating problem areas; following the software development lifecycle.
• Prepares and installs solutions by determining and designing system specifications, standards, and programming.
• Improves operations by conducting systems analysis; recommending changes in policies and procedures.
• Provides information by collecting, analysing, and summarizing development and service issues.

 Benefits

• Strong Design and Development Experience building highly secure and performing web applications, API.
• Opportunity to upgrade as a full stack engineer.
• Flexible to learn new technologies.

Title/ Role: Power Apps Technical Consultant

Experience: 4-9 Years

Work Location: Bangalore, Noida, Gurgaon

Notice Period: Immediate to 30 days Max

Mandatory Skills: Power Platform Development, Power Apps, Power Automate, Power BI, MS D365 CE, CRM, SharePoint, Integration 

Job Description:

The Integration Technical Consultant is responsible to work with business solution architects and project team to execute integration project activities on Shell projects. The incumbent will establish close working relationships with Technical Leads, Architects, business IT, third parties and external delivery partners to successfully deliver enterprise integration technical projects in Shell.

As a Power Apps Developer, you are able to design, test and deploy Power Apps (Canvas, Model-Driven, Portal)

Job Requirements:

• Power Apps Technical expert with experience in IT industry, as well as proven skills in technical consulting. Be able to show skills across advising, scoping, designing and defining projects which are either complex or broad in scope.
• This is a wide-ranging role where you’ll be able to flex your technical and professional skills, as you confidently oversee Shell’s computing strategy for end user productivity and help us lead on standards for cloud consumption
• Develop Power Apps solutions on the Microsoft Power Platform, including Common Data Service (CDS), Power Apps and Dynamics 365 CE
• Experience in developing new Power Apps model-driven and canvas apps as well as enhancing existing apps
• Development knowledge on CRM Plugins, CRM Workflows
• Development knowledge on PCF Controls for both canvas and model driven apps
• Strong development knowledge on customization of Views/forms using JavaScript
• Strong development knowledge on Microsoft stack especially C#, ASP.NET, Azure and Office 365.
• Ability to create custom connectors for Power Automate
• Experience with SharePoint integration scenarios with Power Apps and D365
• PowerBI report development
• Developing visual reports, KPI scorecards, and dashboards using Power BI desktop.
• Connecting data sources, importing data, and transforming data for Business intelligence.

Overall exp : 7 to 9 Years
Development Exp [Relevant exp] - 3 - 4 [Python] [MUST]

Job Functions/Duties and Responsibilities:
        Manage each project’s scope and timeline
        Work with product owners to handle backlogs and new requests
        Ability to work hand-on and independently with limited supervision
        Minimum 3 Years of experience on project management
        Drive for results and ownership
        An eye for detail, analytical and data oriented with logical problem-solving approach
        Resolve conflicts and remove obstacles that occur
        Help teams implement changes effectively
        Ensure deliverables are up to quality standards at the end of each sprint

Low Level with experience:
    Experience should be 2-3 years of Phyton + Database. [Urgent Opening]
    
Intern Level:
    Good programming skills at college level in any language.
    Database awareness.
    Team player
    Proactively learning about new technologies
    Approaching problems and creating solutions

The Role

The Project Manager will be responsible for ensuring all projects are delivered using a ‘best-practice’ project delivery approach and are delivered within the agreed scope, time, cost and quality.

Deliver high-quality shippable products as per the scope of the program. He/She will understand the key requirements and scope of the project working with the Product Owner and Business stakeholders.

How You Will Make an Impact:

• Understand how the product works and how it is used by customers.
• Apply strong engineering principles to drive the development and delivery of the Hotfix and minor release. This role has the ultimate responsibility to manage customer satisfaction and team engagement.
• Technically hands-on and support and guide the team members in solutions to customers and driving the best engineering practices for developing software.
• Implement the Agile frameworks in its entirety in the capacity as a flow manager. Ensure the development teams are practicing the core agile principles
• Establish clear ownership for project tasks, ensure that team members have the tools needed and provide timely feedback.
• Report (or contribute in preparing the status report) to the Project Steering Committee as per the schedule and agreed-upon metrics. Track progress and review project tasks to meet project deadlines.
• Assess project issues and identify solutions to meet productivity, quality, and customer goals.
• Timely Interaction with customers on/ off-site to troubleshoot issues, suggests workarounds.
• Should be able to guide/work with the technical team for quicker resolutions and achieve productivity goals for the team.
• Should be able to drive initiatives for productivity and ticket resolution quality improvement.
• Work on providing innovative ideas to improve ticket closure quality.
• Should suggest functionality in the platform to provide ways to improve turn around time for tickets
• Should drive and provide efficient ways for resolution/fixes of common issues across the customers.
• Propose ways to reduce overall tickets, operational efficiencies, and features for product to reduce the support tickets
• Should suggest better implementation for product based on usage on Production
• Should be able to suggest/implement the optimum process for a ticket raised to fix on PROD cycle
• Propose optimum process across departments at interfacing points, do regular ticket analysis and fine-tune the process
• Work on increasing supportability to product, Lead on RED account working with various departments/stakeholders.
• Ensuring Ticket Hygiene with Goal of SLA adherence. Problem and backlog management
• Contribute to knowledge base articles for both customer and internal staff to reduce troubleshooting time and drive faster issue resolution.
• Own large customers for day to day interactions with customers as required. Ensure SLAs are adhered to the accounts
• Ensure successful transition from SE, have regular connection with customers team management and attrition management.

People Management & Recruitment:

• Recruit and manage the team - Coach and Mentor the team members on career growth including performance management discussions. Be the evangelist for a high-performance culture
• Responsible for Resource planning & Optimization driving with utilization to timely deliverables.
• Should engage the team with team building and motivational activities.

What You Bring to the Team:

• 5-7years of solid experience in software product development. Should be in a manager role for at least 4+ years.
• Bachelor’s Degree in IT or Computers Engineering or equivalent degree in Computer Science
• Demonstrated understanding of Project Management processes, strategies and methods
• Experience mentoring, coaching and developing rising talent in the technology department
• Excellent time management and organisational skills and experience establishing guidelines in these areas for others
• Strong sense of personal accountability regarding decision-making and supervising department teams
• Experience working in a high-level collaborative environment and promoting a teamwork mentality 
• Managerial experience applying analytical thinking and problem-solving skills
• Ability to predict challenges and seek to proactively head-off obstacles 
• SCRUM, APM and other agile certificates will be nice to have

Technical Ability:

• Should have experience in transitioning projects (Development and Maintenance).
• Past experience in Building and Managing high-performance teams.
• Exposure to the SAP Platform
• Strong Working Experience in JIRA
• Should have prior development background along with current support role.
• Strong and proven background with experience in Troubleshooting on the Mobile platform
• Knowledge and/or experience with widely successful Agile techniques: Scrum and Kanban.
• Strong orientation towards Technical and functional aspects of the product.
• Strong influencing skills and ability to prioritize the backlog.
• Understanding of customer support processes and tools.