Store Manager

Job Description :

Job Title : Business Development Executive (IT Domain)

Location : Gurgaon (On-site)

Experience : 2+ Years in IT sales and HR recruitment

Working Days : Monday to Saturday

Key Responsibilities :

• Identify and generate leads for IT sales and recruitment services.
• Build and maintain strong client relationships to understand their requirements.
• Develop and implement strategies to drive business growth in IT staffing and recruitment.
• Conduct market research to identify new business opportunities.
• Collaborate with internal teams to ensure seamless service delivery.

Key Skills :

• Proven experience in IT sales and HR recruitment.
• Strong communication, negotiation, and interpersonal skills.
• Ability to meet and exceed sales targets.
• Proficiency in MS Office and CRM tools.

Qualifications :

• Bachelor’s degree in Business, HR, or a related field.
• Relevant experience in the IT domain is mandatory.

Perks :

• Competitive salary and incentives.
• Opportunity to work in a dynamic and growing team.

Sprinto is a leading platform that automates information security compliance. By raising the bar on information security, Sprinto ensures compliance, healthy operational practices, and the ability for businesses to grow and scale with unwavering confidence. We are a team of 200+ employees & helping 1000+ Customers across 75+ Countries. We are funded by top investment partners Accel, ELEVATION & Blume Ventures and have raised 32 Million USD in funding including our latest Series B round.

The Role

As our Lead Frontend Engineer, you will drive the technical vision for our frontend systems, architect scalable solutions, and lead a team of talented engineers. You’ll collaborate closely with product, design, and backend teams to transform complex user requirements into engaging, high-performance applications.

Key Responsibilities

• Technical Leadership: Architect and maintain a large-scale, component-driven frontend codebase optimized for speed, scalability, and maintainability.
• Team Mentorship: Lead and mentor a team of frontend engineers, fostering a culture of quality and innovation.
• Cross-Functional Collaboration: Work with product managers, designers, and backend teams to translate user stories into robust interfaces.
• Quality Assurance: Develop and oversee frontend testing suites to ensure reliability and performance.
• Optimization: Enhance application responsiveness, accessibility, and overall user experience.
• Strategic Impact: Balance technical excellence with business goals, making informed trade-offs to deliver effective solutions.

What We’re Looking For

• Experience: 8+ years building web applications, with a proven track record in leading frontend teams.
• Technical Skills:
• Expert in JavaScript/TypeScript, HTML5, and CSS3.
• Deep experience with modern frontend frameworks (e.g., React); familiarity with SSR frameworks like Next.js is a plus.
• Proficient with frontend testing tools (Jest, Cypress) and build tools (Webpack, etc.).
• Design & UX: Strong attention to detail with a passion for creating intuitive, visually appealing interfaces and managing design systems.
• Collaboration: Excellent communication skills and a collaborative, problem-solving mindset.
• Bonus: Familiarity with our current tech stack (Node.js, React, Apollo-GraphQL, Postgres, AWS) is an advantage.

Benefits

• Remote First Policy
• 5 Days Working With FLEXI Hours
• Group Medical Insurance (Parents, Spouse, Children)
• Group Accident Cover
• Company Sponsored Device
• Education Reimbursement Policy

Job Summary:

We are seeking a highly skilled and experienced Customer Success Manager to build and lead our team of agents based in India. The Customer Success Manager will be responsible for building a high-performing team to ensure that our customers receive high-quality support for Monarch products over chat and phone. The primary goal of this role is to ensure high customer satisfaction and timely resolution of issues, while also empowering our customers to self-service their issues first.

Responsibilities:

• Staff and properly resource a 24/7 support organization that is available globally to meet Monarch customer needs.
• Set performance goals for the team and ensure that they are met or exceeded.
• Define and implement a scalable support model to accommodate growth and changing customer needs.
• Develop and maintain customer service procedures, policies, and standards to ensure consistency and quality of service.
• Continuously improve the support process, tools, and resources to ensure efficiency and effectiveness.
• Own the Key Performance Indicators (KPIs) for customer support and regularly report on performance against these metrics.
• Empower customers to self-service resolve their issues by providing them with the necessary resources and guidance.
• Train and coach agents on effective communication and problem-solving techniques to improve their performance.
• Build and maintain strong relationships with customers to ensure loyalty and retention.
• Collaborate with cross-functional teams, including Engineering, Product Management, Service, Delivery Operations, Manufacturing, and 3rd Party Dealers, to identify and resolve customer issues.
• Manage and maintain a positive and supportive team culture, encouraging collaboration and accountability.

Qualifications:

• Bachelor's degree in business, management, or a related field.
• Minimum of 5 years of experience in customer support or related fields.
• Experience building and managing a team of agents in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong analytical skills with the ability to analyze data, identify trends, and develop insights.
• Proficient in using customer support tools such as Zendesk, Freshdesk, or similar.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Knowledge of Agriculture Products and Farming is a plus.
• Knowledge of the Monarch product line or similar technical field is a plus.
• Flexibility to work in different time zones.

**Job Description:**

We are seeking a talented UI/UX Designer to join our team and help shape the user experience and interface of our digital products. As a UI/UX Designer, you will collaborate closely with product managers, developers, and other stakeholders to create intuitive and visually appealing designs that enhance user engagement and satisfaction.

**Responsibilities:**

1. **User Research:** Conduct user research to understand user needs, preferences, and behaviors.

2. **Wireframing and Prototyping:** Create wireframes, user flows, and prototypes to visualize design concepts and interactions.

3. **UI Design:** Design visually stunning user interfaces that are both aesthetically pleasing and intuitive to use.

4. **UX Design:** Develop user journeys, information architecture, and interaction design to optimize the overall user experience.

5. **Collaboration:** Work closely with cross-functional teams including product managers, developers, and QA testers to ensure design requirements are met.

6. **Feedback Integration:** Gather feedback from users and stakeholders and iterate on designs based on feedback and usability testing results.

7. **Brand Consistency:** Ensure design consistency and adherence to brand guidelines across all digital products and platforms.

8. **Stay Updated:** Keep abreast of industry trends, best practices, and emerging technologies in UI/UX design.

**Requirements:**

1. Proven experience as a UI/UX Designer or similar role, with a strong portfolio showcasing your design work.

2. Proficiency in design tools such as Adobe XD, Sketch, Figma, or similar.

3. Solid understanding of user-centered design principles and best practices.

4. Experience with user research methodologies and usability testing.

5. Strong communication and collaboration skills.

6. Ability to work effectively in a fast-paced, dynamic environment.

7. Bachelor's degree in Design, Human-Computer Interaction, or a related field (or equivalent work experience).

**Preferred Qualifications:**

1. Experience working in an Agile development environment.

2. Knowledge of HTML, CSS, and JavaScript for design implementation purposes.

3. Familiarity with motion design and animation principles.

4. Experience designing for mobile platforms (iOS and Android) as well as web applications.

**Join our team and be part of creating exceptional user experiences for our products!**

responsibilities

• Troubleshooting on Desktops.

• Troubleshooting on Microsoft office 365, firewall and mail servers

. • Monitoring backups.

• Troubleshooting networks, virtualization, and windows servers. Capabilities

Skills

• Technology Graduate OR Bachelor of Science in IT

. • Must have a prior minimum 1 year of experience in customer service or technical support role.

• Effective interpersonal skills and relationship-building skills. • Strong written and oral communication skills (Must have).

• Strong analytical and problem-solving abilities, with keen attention to detail.

• Must be a team player but should also understand the importance of individual contributions.

• Self-motivated and directed, able to effectively prioritize and execute tasks in a high-pressure environment.

• Must be flexible to work any shift in a 24/7 operation including night shifts.

• Candidate should be open for transfer to another location or office, if the job requires so or in the interest of the business requirements. • The work location will be decided by the Organization depending upon the business requirement

. • Candidate should be amendable to work from office. Behavioral Skills

• Longevity and commitment in previous work

• Team player

• Ability to meet target under pressure and time bound deadlines.

• Excellent written and verbal skills
• Ability to sell work and ideas, and respond positively to feedback.
• Candidates with 1+ years of agency work experience can apply. Prior experience in social media and Account Management will be preferred
• Candidate with Prior mandatory experience with copywriting, content, social media Management experience with a focus on creative direction,
• Strong communication & presentation skill along with client handling skill set is a must.
• Knowledge of Facebook,Instagram, Twitter, linkedin social media platforms

• Connect closely with our team for creation of effective solutions to The Why, What and How Digital Marketing and implementation of the same to create enthusiastic and efficient marketing campaigns for existing and new clients
• A combination of reaching out to prospective clients, who need Digital Media Marketing as well as servicing the existing clients with zeal and energy for extension of period of service.
• Formulating attractive and trendy Social Media Campaigns for the clients and do research on current trends of Social Media for an effective actualization of the formulated plans for extensive reach.
• Analysing and monitoring the effectivity of the social media campaigns and finding newer methods of presenting the same to the clients for their understanding.
• Doing extensive market research and finding the problematic areas and solution to the offerings of the company. Helping in creation of meaningful content for promotion of different offers and other creative of the clients on social media handles.
• Developing an exhaustive content calendar on a weekly/monthly basis for our clients as well as other vital in-house projects .
• Providing unconditional support to our digital marketing team and helping them out in their day to day activities.