Sr. QA Engineer (Manual and Automation) - Multiple Openings- Bolzano

Job Title : Applied AI Engineer (AI/ML & LLM Deployment)

Experience : 4+ Years

Location : Remote

Job Summary :

We are looking for an Applied AI Engineer with strong expertise in Large Language Models (LLMs) to design, optimize, and deploy advanced AI solutions. The role focuses on LLM integration, fine-tuning, and performance optimization for scalable production use.

Mandatory Skills :

LLM Integration, Prompt Engineering, LangChain/LlamaIndex, Fine-tuning & LoRA, Model Quantization, Local Deployment, Tokenizers, Performance Optimization.

Key Responsibilities :

• Integrate GPT-4, Claude, and open-source LLMs into applications.
• Design and implement prompt engineering for context-specific, tone-appropriate outputs.
• Build AI pipelines using LangChain, LlamaIndex, or similar frameworks.
• Perform fine-tuning and LoRA (Low-Rank Adaptation) to customize models.
• Apply model quantization (GGML, GPTQ, bitsandbytes) for efficient deployment.
• Deploy models with Hugging Face Transformers, vLLM, llama.cpp.
• Optimize tokenization and inference performance for low latency.

Required Skills :

• Strong hands-on experience with LLMs (OpenAI GPT-4, Claude, open-source models).
• Proficiency in Prompt Engineering and tone-specific output design.
• Experience with LangChain, LlamaIndex, or other orchestration frameworks.
• Knowledge of fine-tuning, LoRA techniques, and quantization methods.
• Familiarity with deployment frameworks (Transformers, vLLM, llama.cpp).
• Strong understanding of tokenizers and efficient text preprocessing.
• Ability to optimize models for real-time, low-latency inference.
• Solid programming skills in Python and experience with PyTorch/TensorFlow.

Nice to Have :

• Exposure to MLOps tools (Docker, Kubernetes, CI/CD for AI).
• Experience with evaluation frameworks for LLMs.
• Knowledge of multi-modal models (text, vision, audio).

& Qualifications

·   Experience: Experience in Oracle ERP Support (Cloud/EBS) and IT Service Delivery Management.

·   Technical Knowledge: Understanding of Oracle ERP modules (e.g., Financials, HCM, SCM).

·   Leadership: Small to Medium (15-40) Team management and development skills

·   Communication: Good client-facing, negotiation, and communication skills.

Key Responsibilities:

·   Service Delivery Management: Manage end-to-end support operations, ensuring compliance with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).

·   Lead incidents, problems, and change management processes, including supporting patches and new releases. Develop service dashboards, monitor performance metrics, and ensure adherence to compliance and risk management.

·   Identify opportunities for automation and process optimization within ERP operations. 

CometChat Overview

CometChat is a full-stack conversational platform built to unify every layer of interaction - bringing together real-time conversations (chat, messaging, voice, and video), AI Agents, moderation, notifications, and analytics in one modular, developer-first solution.

We were also recognized on Forbes' 2026 America's Top 500 Startup Employers List - a reflection of the team and culture we've been deliberate about building.

We believe the interface of the future is conversation - not clicks. Every app will soon have an AI layer that's as native as text messaging today. That's why we're building the infrastructure for the world's AI-powered conversations - from human-to-human, to human-to-agent, to multi-party collaboration with AI in the mix.

From AI onboarding assistants that get users productive in minutes, to copilots that perform complex workflows in-app, to intelligent moderators that protect and guide communities in real time - our AI Agent platform makes it all possible.

With CometChat's ready-to-use UI kits, powerful SDKs, and our Full Stack AI Agent Platform, product teams across startups and enterprises can launch safe, scalable, and smart in-app interactions faster than ever.

Why Join Us Now

We're at the tipping point where AI becomes a native part of every conversation. At CometChat, you'll help shape a future where users can talk to their apps as naturally as to a friend - where agents think, reason, act, and collaborate with humans in real time.

You won't just be joining a product team - you'll be building the standard for AI interaction layers: agent-aware UI, intelligent guardrails, rich actions libraries, and multi-party collaboration between people and AI.

If you want to help define how the next billion users will communicate - and push the boundaries of what's possible in real-time, AI-powered engagement - we'd love to work with you.

What we mean by AI-native

AI-native here means you build with agents by default. We expect 100% of the code to be generated via agentic tools (Cursor, Claude Code, and similar), while you own everything that actually matters: problem framing, architecture, tradeoffs, review quality, tests, performance, and security. This is not "vibe coding." The code is generated. The thinking is yours. You should be great at steering agents, validating output, catching subtle issues early, and debugging code you did not manually write.

Why AI-native

Software development is changing permanently, and we are leaning all the way in. You will work in a team that ships fast with agents, where your leverage comes from judgment and systems thinking rather than typing speed. You will get access to whatever AI tools you need (Cursor, Claude Code, or anything else that makes you effective), and the freedom to use them aggressively. If you want to operate at the edge of how modern engineering gets done and level up your output, this role is built for that.

Join us to build where AI meets human connection.

Position Overview & Priorities

We are looking for versatile and experienced technical additions to our development team. The position offers an extensive amount of ownership and influence over our development process as we scale the team. We’re looking for people who enjoy solving meaningful problems and love seeing the things they build in the hands of real users.

Primary responsibility would be:

• Designing and building applications/SDK for the iOS platform
• Ensuring the performance, quality, and responsiveness of applications
• Collaborating with a team to define, design, and ship new features
• Defining correct architecture and following the right design principles.
• Helping maintain code quality, organization, and automatization

Work Location

Chembur, Mumbai

Prioritized Experiences and Capabilities

• Minimum 2-5 years of experience in iOS app development
• Leverage AI-native development workflows, including agentic IDEs and coding assistants (e.g., Cursor, Claude Code), to accelerate delivery while maintaining code quality, security, and engineering standards.
• Proficiency with Objective-C and Swift.
• Experience in iOS frameworks such as Core Data, Core Animation, etc.
• Experience with offline storage, threading, and performance tuning
• Familiarity with RESTful APIs to connect iOS applications to back-end services
• Knowledge of other web technologies and UI/UX standards
• Understanding of Apple’s design principles and interface guidelines
• Knowledge of low-level C-based libraries is preferred
• Familiarity with cloud message APIs and push notifications
• Knack for benchmarking and optimization
• Proficient understanding of code versioning tools
• Familiarity with continuous integration

Mandatory skills

.net

Aws/Azure

Location Chennai

Development background

Mandatory skills

.net

Aws/Azure

Location Chennai

Development background

Key Responsibilities:

● Onboarding & Engagement: Assist in the onboarding of new customers, guiding them through the

platform features and functionality to ensure they can quickly gain value from the product.

● Customer Support: Respond to customer inquiries, troubleshoot issues, and provide timely assistance

via email, chat, or phone to resolve basic questions and technical challenges.

● Customer Education: Help create and maintain knowledge base articles, FAQs, and user guides to help

customers navigate the platform independently.

● Data Collection & Feedback: Collect and analyze customer feedback to identify pain points, common

requests, and trends, sharing insights with the Customer Success team for ongoing improvement.

● Churn Reduction Support: Identify early signs of customer dissatisfaction and collaborate with the team

to proactively address potential issues, helping improve retention rates.

● Metrics & Reporting: Track and report on customer success metrics such as engagement rates, NPS

scores, and churn/renewal statistics.

● Process Improvement: Work with the team to streamline customer success processes, suggesting new

ideas to improve customer experience and satisfaction.

Learning & Development Opportunities

● Customer Success Fundamentals: Gain exposure to core principles of customer success and lifecycle

management.

● Tools & Software: Hands-on experience with CRM and customer success tools like Salesforce,

Zendesk, Intercom, or similar platforms.

● Data Analytics: Learn how to analyze customer success metrics and identify actionable insights.

● Cross-functional Collaboration: Work closely with sales, product teams.

SKILLS: SAP ABAP,ABAP,SAP OO ABAP.

Location: Chennai, Bhubaneswar ,Coimbatore

Experience : 3 - 7 years

Primary Skills /Must Have Skills:

• SAP WRICEF expertise
• SAP OO ABAP expertise
• Good knowledge of integration with at least 2 SAP modules(FI, SD, MM, PP, QM, CS,PS)
• Experience  in Debugging, Analyzing and enhancing standard objects.
• Adobe / Smart Forms
• Good knowledge of at least two

1. SAP Activate Methodology
   2. SAP Release Management
                        3. ASAP Methodology
                        4. SAP DevOps
                        5. ITSM Tool(ServiceNow/Remedy)