Sr QA Automation Engineer

Technical Support Engineer

About the Role:

We're looking for a Technical Support Engineer to join our team and serve as the critical bridge between our customers and engineering team. This role combines customer-facing support with hands-on technical troubleshooting, requiring someone who can both empathise with user challenges and dive into code to identify and resolve issues.

You'll be the first line of technical defence, investigating customer-reported issues, reproducing bugs, reading through our codebase to understand root causes, and working closely with the development team to implement fixes. This is ideal for someone who enjoys problem-solving, loves helping people, and wants to leverage their technical skills in a customer-focused role.

Key Responsibilities:

Technical Investigation & Bug Identification

• Review application logs, error messages, and stack traces to diagnose issues
• Read and navigate through our MERN stack codebase to understand system behaviour
• Reproduce reported bugs in staging/development environments
• Identify whether issues stem from code bugs, configuration problems, infrastructure issues, or user error
• Perform root cause analysis and provide technical insights to the engineering team

Monitoring & Proactive Support

• Monitor AWS infrastructure health and application performance metrics
• Identify patterns in support tickets that may indicate broader system issues
• Collaborate with engineering on bug fixes and verify resolutions in production
• Test new features from a customer perspective before release

Required QualificationsTechnical Skills

• Strong understanding of web application architecture and software engineering principles
• Hands-on experience with the MERN stack (MongoDB, Express.js, React, Node.js)
• Ability to read and understand JavaScript/TypeScript code
• Experience with AWS services (ECS, S3, Lambda, CloudWatch, RDS, etc.)
• Familiarity with RESTful APIs, HTTP protocols, and debugging API requests
• Understanding of database concepts and ability to write basic MongoDB and SQL queries
• Experience with Git and version control concepts
• Knowledge of browser developer tools for debugging frontend issues

Soft Skills

• Excellent written and verbal communication skills with ability to explain technical concepts to non-technical users
• Strong analytical and problem-solving mindset
• Patience and empathy when dealing with frustrated customers
• Self-motivated with ability to manage multiple issues simultaneously
• Detail-oriented with good documentation habits

Experience

• 1+ years in technical support, customer success, or similar role
• 1+ years working with or around software development teams
• Bachelor's degree in Computer Science, Engineering, or equivalent practical experience

Nice to Have

• Experience with AWS troubleshooting and CloudWatch logs analysis
• Familiarity with containerization (Docker) and CI/CD pipelines
• Previous experience in a SaaS or platform company
• Experience with monitoring tools (Datadog, New Relic, Sentry, etc.)
• Exposure to agile development methodologies

What You'll Work With

• Frontend: React.js applications with modern JavaScript/TypeScript
• Backend: Node.js/Express.js APIs
• Database: MongoDB, MySQL
• Infrastructure: AWS (various services)
• Tools: GitHub, JIRA, Slack
• Environment: Fast-paced with direct access to engineering team

 PlanetSpark is on the lookout for a Business Development Associate at our Gurgaon office!

Join us in the dynamic Ed Tech industry and take charge of inside sales. Check out the key details below:

Job Title: Business Development Associate

Location: Gurgaon

Work Setting: Office-Based (WFO)

Industry: Ed Tech

Functional Area: Inside Sales

Shift: Day Shift / Night Shift (optional)

Roles & Responsibilities:

As a Business Development Associate, you will:

Help students choose the perfect learning course from our educational offerings.

Kickstart phone conversations with parents who've experienced demo classes for their kids.

Nurture potential customers and seal the deal within the sales cycle.

Effectively communicate with leads through email and calls.

Keep precise digital records of call information.

Achieve monthly sales targets and meet input metrics.

Hiring Criteria:

Training Period: 21428 (Stipend)

Salary Range (CTC): 6.6 LPA (4.02 LPA fixed + 2.4 LPA variable)

Required Skill: Excellent Communication

Experience Required: 0-3 Years (Freshers welcome!)

Minimum Education: Graduation

Graduation Years: 2018-2024 passouts

Important Criteria:

Willingness to work 5 days a week.

Thrive in a startup environment with high-intensity learning and rapid growth.

Job Location: Gurugram

Job Description:

We are looking for a good JavaScript developer who is proficient with React.js. Your primary focus will be on developing user interface components and implementing them following well-known React.js workflows (such as Flux or Redux). You will ensure that these components and the overall application are robust and easy to maintain. You will coordinate with the rest of the team working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and quality product is important.

Responsibilities

• Developing new user-facing features using React.js
• Building reusable components and front-end libraries for future use
• Translating designs and wireframes into high-quality code
• Optimizing components for maximum performance across a vast array of web-capable devices and browsers

Skills:

• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
• Thorough understanding of React.js and its core principles
• Experience with popular React.js workflows (Redux)
• Familiarity with newer specifications of ECMAScript
• Experience with data structure libraries (e.g., Immutable.js)
• Knowledge of isomorphic React is a plus
• Familiarity with RESTful APIs
• Knowledge of modern authorization mechanisms, such as JSON Web Token
• Familiarity with modern front-end build pipelines and tools
• Ability to understand business requirements and translate them into technical requirements
• A knack for benchmarking and optimization
• Familiarity with code versioning tools (such as Git, SVN, and Mercurial)

Location: Ahmedabad (Temporary WFH)

Designation: QA Engineer

Experience: Fresher to 3 Years

Salary: As per market standards

Responsibilities

1-Should have played a vital role in Setting up Automation Frameworks, Processes, and Standards.

2-Expert proficiency in automation scripting using Java or other scripting languages.

3-Experience in using automation tools like Selenium/Webdriver, Sikuli, Junit/JMeter, etc.

4-Good expertise in System, Regression, Smoke, Sanity, Ad-Hoc, Browser Compatibility, and Interface testing.

5-Prepare test case for Functional, Non-Functional, Integration and Usability, UI.

6-Experienced with a defect and bug tracking tools like Bugzilla, JIRA, etc.

7-Hands on experience in Test Planning, Test designing, and Test Execution, Defect Tracking & Defect Reporting.

8-Experience working in an agile development environment and scrum methodologies.

9- Involvement in setting up Test Environments, Requirements Management, Requirement Analysis.

10-Good understanding of database.

11-Should have experience in API testing.

12- Should have knowledge of payment gateway testing.

13- Good Knowledge of Performance Testing, Regression Testing, DataBase testing, Android Testing.

Qualifications

Education: B.E/B.Tech BCA/MCA

KINDNESS IS OUR SUPERPOWER - and our goal is to build and bring all kind of brands onto a single platform. kindlife is built to bridge the gap between customers’ values & brands’

values.

kindlife is the world’s first well-being ecosystem that enables conscientious consumers with the largest community of well-being experts, brands, and content creators. kindlife platform

houses more than 150+ kinder brands in beauty, nutrition, and home care and has a thriving community of well-being experts and enthusiasts. We believe it is essential to be kind and in that pursuit, we bring together all products that are kind to you, kind to those around you, and kind to the environment. For us, any move; big or small; on the well-being spectrum is a kindmove and must be celebrated.

About the role:

This position will work closely with the marketing, merchandising & community building teams and run end-to-end campaigns from the campaign briefing through influencer selection and campaign execution and measurement.

What Your Impact Will Be:

● Develop annual planning and strategy under each category

● Manages all aspects of influencer campaign design, execution, and measurement on the community and social platforms

● Collaborate and align with cross-functional teams to build influencer activations that meet desired marketing objectives

● Strategically identify talent and influencers for brand campaigns and programs that maximize ROI and achieve campaign KPIs

● Ensure final creative and integrations are consistent with the brand brief and meet legal standards

● Compile, analyze and interpret data to optimize execution and report on campaign performance

● Manage existing and develop new relationships within the digital influencer community (content creators, platforms, agencies, managers, etc.)

What We’re Looking For:

● 2-4 years in an influencer marketing, media, or PR role, with a focus on digital platforms

● Significant knowledge across content, influencers, and media products

● Critical thinking and the ability to quickly assess opportunities and challenges

● Ability to set long-term strategy, clear goals, and KPIs

● Excellent organization and communication skills

● Experience being a team player collaborating across departments

● Ability to manage multiple projects simultaneously and prioritize demands

● Strong people skills and ability to effectively manage a direct report

● Self-direction and an ability to manage ambiguity

● Experience managing and nurturing junior team members

kindlife is at its best when every member of our crew feels respected, included, and heard—when everyone can show up as themselves and do their best work every day.

What It’s Like To Work Here:

We are a purpose driven company and work towards empowering the crew to reach their full potential. We live up to our purpose employing the following behaviors

● We collaborate : Being a part of the kind crew means being part of one team with shared values and common goals.

● We innovate : At kindlife we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.

● We execute : We are a performance driven company. We strive for excellence and are focused on pursuing best in class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Visit us at: https://kindlife.in/ or Join the conversation here :

● Instagram: https://www.instagram.com/kindlife.in/

● YouTube: https://www.youtube.com/channel/UCB2jIIGdFEhHKeoddqfP-Gg

Do a reference check with a crew member. We’ll keep it anonymous, we promise!

Apply now!

• Understanding ongoing hiring needs of their business and establishing the right sourcing mix in order to generate a strong pool of talent for open roles
• Drafting & publishing attractive job advertisement and managing responses
• Reaching out to target talent via social networks
• Designing & conducting engaging talent outreach campaigns
• Speaking with applicants about requirements to drive applications & engagement
• Doing the first-round screening for applicants & ensure a strong candidate experience
• And team leading spirit.

• 5 to 7 Years of relevant experience into Recruitment.
• Exposure to multi department hiring
• Ability to deliver under pressure