Sr QA Automation Engineer

Job Title: Customer Support Manager

Timings- 10AM- 7PM (Monday to Friday)

About Our Client:

Our client is a dynamic startup dedicated to providing homemade solutions for hair and scalp care. Their product range includes 13-Herb Hair Oil, nourishing shampoos, scalp scrubs, and eco-friendly Neem combs. They believe in the power of traditional remedies and natural ingredients to promote healthy hair and scalp. As a growing company, they are passionate about delivering exceptional customer experiences and building lasting relationships with our customers.

Job Summary:

They are seeking a highly motivated and experienced Customer Support Manager to join their dynamic team. The ideal candidate will have a proven track record in managing customer support teams, developing strategies to enhance customer satisfaction, and driving operational excellence. As the Customer Support Manager, you will play a pivotal role in ensuring that their customers receive outstanding support and that their experiences are consistently positive.

Key Responsibilities:

• Team Leadership: Lead, mentor, and manage the customer support team to deliver exceptional service. Conduct regular training sessions and performance reviews to ensure team members meet and exceed company standards.
• Customer Experience: Develop and implement strategies to improve customer satisfaction and retention. Address and resolve complex customer issues and complaints promptly and effectively.
• Process Improvement: Identify areas for improvement in customer support processes and procedures. Implement changes to streamline operations and enhance efficiency.
• Metrics and Reporting: Monitor and analyze key performance indicators (KPIs) related to customer support. Prepare and present regular reports to senior management, highlighting trends, challenges, and opportunities.
• Cross-Functional Collaboration: Work closely with other departments, including marketing, product development, and sales, to address customer feedback and drive improvements in products and services.
• Technology Utilization: Utilize and manage customer support tools and technologies to optimize support operations. Stay current with industry trends and best practices to integrate relevant technologies.
• Customer Feedback: Collect and analyze customer feedback to gain insights into customer needs and expectations. Use this feedback to drive improvements in the customer support experience.

Requirements:

1. Minimum 1 year of experience in a customer support role.

2.Strong leadership and team management skills, with the ability to handle challenging situations with professionalism and empathy.

3. Strong problem-solving abilities and attention to detail.

4. Familiarity with customer service software and tools.

5.Passionate about working in a startup environment and contributing to the company’s growth.

6.Ability to multitask and manage time effectively.

Requirements

• Extensive and expert programming experience in at least one general programming language (e. g. Java, C, C++) & tech stack to write maintainable, scalable, unit-tested code.

• Experience with multi-threading and concurrency programming.

• Extensive experience in object oriented design skills, knowledge of design patterns, and a huge passion and ability to design intuitive modules and class-level interfaces.

• Excellent coding skills - should be able to convert design into code fluently.

• Knowledge of Test Driven Development.

• Good understanding of databases (e. g. MySQL) and NoSQL (e. g. HBase, Elasticsearch, Aerospike etc).

• 4+ years of experience in the art of writing code and solving problems on a large scale.

• Open communicator who shares thoughts and opinions frequently, listens intently, and takes constructive feedback.

JD For PL/SQL

·      Minimum 4+ years of experience in PL/SQL

·      Exposure to create and maintain large database with complex requirement

·      Deep understanding on procedures, functions and collections

·      Hands on experience in analytical and aggregate functions

·      Ability to create and manage triggers

·      Experience in database transaction management

·      Provide support to java developers on need.

·      Understanding on Agile methodologies

·      Good written and oral communication skills

Interview: Direct walk-in Interview only

Location: Chennai & Madurai

Job Overview:

We are seeking an experienced Full Stack Developer to join our dynamic team. The ideal candidate will have a strong background in both front-end and back-end development, with a particular focus on React and Redux technologies. As we continue to expand our technological capabilities, we believe that the expertise in these frameworks will be instrumental in delivering high-quality solutions to our clients.

Key Qualifications:

Proficiency in full-stack development, with a focus on React and Redux.

Strong experience in building scalable and responsive web applications.

Solid understanding of front-end and back-end development principles.

Proven ability to collaborate effectively in a team environment.

Excellent problem-solving skills and a commitment to delivering high-quality code.

Key Responsibilities:

Front-end Development:

Develop and implement user interfaces for web applications using React.

Ensure the responsiveness and visual consistency of the application across various devices and browsers.

Collaborate with UI/UX designers to translate design concepts into functional components.

Back-end Development:

Design, develop, and maintain server-side architecture using modern web frameworks.

Implement RESTful APIs to facilitate communication between the front-end and back-end systems.

Ensure the security and integrity of data by implementing proper authentication and authorization mechanisms.

State Management:

Utilize Redux for effective state management, ensuring a smooth flow of data within the application.

Implement and maintain a centralized store to manage the state of the entire application.

Database Integration:

Integrate databases into the application, ensuring efficient data storage and retrieval.

Optimize database queries and performance to enhance overall application speed.

Collaboration:

Work closely with cross-functional teams, including UI/UX designers, product managers, and other developers, to deliver high-quality solutions.

Participate in code reviews to maintain code quality and ensure adherence to coding standards.

Key Qualifications:

Proven experience as a Full Stack Developer with a focus on React and Redux.

Strong proficiency in front-end technologies, including HTML, CSS, and JavaScript.

Experience in back-end development using frameworks such as Node.js, Django, or Flask.

Familiarity with database systems such as MongoDB, MySQL, or PostgreSQL.

Excellent understanding of RESTful APIs and integration of third-party services.

Solid knowledge of state management principles and best practices using Redux.

Strong problem-solving skills and attention to detail.

Preferred Qualifications:

Experience with cloud platforms such as AWS, Azure, or GCP.

Familiarity with containerization and orchestration tools such as Docker and Kubernetes.

Knowledge of continuous integration and continuous deployment (CI/CD) practices.

SDE2 Android Developer (Remote), 4+ years of experience

Grip Invest (http://www.gripinvest.in">www.gripinvest.in)

Why should you look at this role?

Salary Bracket: 20-35 LPA

Healthy work-life Balance

Core values

Health insurance

Provident fund

Annual Bonus

What else?

• Great culture based on the following core values

• Courage
• Transparency
• Ownership
• Commitment
• Celebration

• Lean structure and no micromanaging. You get to own your work
• The company just turned one so you get a seat on a rocket ship that's just taking off!
• High focus on Learning & Development and monetary support for relevant up skilling
• Competitive compensation along with equity ownership for wealth creation

Company Size- less than 50

About the company

Grip is building a new category of investment options for the new-age of Indians. Millennial don’t communicate, shop, pay, entertain or work like the previous generation - then why should they invest the same way? Started in June’20, Grip has seen 35% month-on-month growth to become one of India’s fastest-growing destinations for alternative investments. Today, Grip offers a unique investment option of leasing assets to some of India’s most disruptive businesses like Udaan, Stanza Living, Furlenco, Bounce, BlueStone, FabAlley and LetsTransport. With a minimum investment size of INR 20,000, Grip is democratizing investment options that have only been available to the largest funds and family offices. Finance and technology (FinTech) is what we do, but people are at the core of our mission. From client-facing roles to technology, and everywhere in between, you’ll work alongside a diverse team who loves to solve problems, think creatively, and fly the plane as we continue to build it.

Employer Reviews

“Work from home”

“Free work culture”

For more reviews, click here

https://www.glassdoor.co.in/Overview/Working-at-Grip-EI_IE4118155.11,15.htm">https://www.glassdoor.co.in/Overview/Working-at-Grip-EI_IE4118155.11,15.htm

What will you do every day?

• Writing clean and efficient codes for Android applications
• Monitoring the performance of live apps and work on optimizing them at the code level
• Identifying and resolving bottlenecks, rectifying bugs and enhancing application performance
• Performing unit and instrumentation tests on code
• Collaborating with cross-functional teams to define and design new features
• Staying up to date with new mobile technology trends, applications, and protocols

Your Superpowers

• Experience

• 4+ years of developing Android apps either independently or with a team Proficient in Java and Kotlin Experience building an app with Android SDK.
• Understand the key differences between the different Android OSes and the UI/UX specifics SQL and RDBMS. Understanding of OOP Experience using RESTful, JSON web services. Understanding of Git, source control procedures, and feature branching
• Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes
• Familiarity with RESTful APIs to connect Android applications to back-end services
• Strong Knowledge of Android UI design principles, patterns and best practices
• Experience in MVVM and MVC

• Accountability & Decision making

• Envision how people experience products and bring that vision to life in a way that feels inspired, refined and magical
• Tackle complex tasks and transform them into intuitive, accessible and easy-to-use designs for billions of customers around the world (novice to expert)

• Strong collaboration, communication, and creative thinking skills

Click Here to apply

https://forms.gle/vF3FYw2ucE1vYur96">https://forms.gle/vF3FYw2ucE1vYur96

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Experience 7+ years