Sr QA Automation Engineer

Job Overview:

To generate revenue by selling telecommunications services and products to businesses and individuals, including mobile, internet, voice, and data solutions. The role involves building and maintaining strong customer relationships, meeting sales targets, and providing excellent customer service.

Job Description*

* Exceptional communication skills to provide support to customers & team members if and when required.

* Ability to lead a customer through the sales process, determining needs, and closing the sale.

* Strong foundational knowledge in information technology on data and voice solutions from telco service providers.

* Worked on solutions like MPLS, SD-WAN, SIP (Voice), Cloud Telephony, Data Centre, Mobility SIM Card, Cloud solutions (Azure/ AWS).

* Strong Interpersonal skills to liaise with other departments and people within the organization.

* Strong C level connects in the SME & Mid-market segment within the defined geography.

* Ability to lead by example and act with integrity.

* Min experience of 3 years Plus in hardcore IT sales & Telecommunication is mandatory.

Qualifications:

*Education: Bachelor's degree in Business, Marketing, Telecommunications, or a related field.

Experience in telecom sales, B2B/B2C sales, or a related field. 

Skills:

* Strong communication, negotiation, and interpersonal skills.

* Ability to build relationships and handle objections.

* Knowledge of telecom products and services (mobile, internet, broadband, ILL, MPLS, PRI, SD Wan, Sip Trunk, etc.).

* Goal-oriented with a proven ability to achieve sales targets.

* Problem-solving skills and a customer-focused approach.  

Benefits:

• Career Growth Opportunities: Emphasis on continuous learning, internal promotions, and opportunities for upward mobility within the organization.

• Performance-based Incentives: Bonuses, rewards, or recognition programs tied to meeting or exceeding performance goals.

• Professional Development: Access to training programs, certifications, and workshops to enhance skills and competencies.

.Net Core is preferred along with SQL or very strong .Net developer with SQL

The job requires the resource to do documentation, SQL support, development with .Net,integration,interaction with end user- mix of all activities

Job Description: Backend Developer – Design Qandy

Who are we?

Design Qandy delivers personalised luxury interior design to India’s discerning homeowners and corporates. Led by highly admired luxury brand builders, internationally trained designers, world-class technology professionals and curated teams of turnkey project execution specailists. We seek perfection in design and are committed to bringing back trust and excitement in the design process.

Know more about us on designqandy.com and https://instagram.com/designqandy?igshid=YmMyMTA2M2Y=

Our work culture?

We are a lean team of high performing go-getters, we take ownership in our roles and lead with knowledge. Debates and discussions are an important part of our culture and we encourage people to bring unique perspectives to their conversations. Most importantly, we love solving problems.

Each day is inspiring and we encourage you to apply for this role and experience it for yourself.

What would you be required to do?

·      Write code and tests, build prototypes, solve issues, profile, and analyze bottlenecks

·      Design performance gauging, building robust APIs to support mobile and desktop clients

·      Manage and optimize scalable distributed systems on the cloud

·      Optimization of web applications for performance and scalability

·      Develop automated tests to ensure business needs are met and allow for regression testing

·      Participate in the entire application lifecycle, focusing on coding and debugging

·      Write clean code to develop functional web applications

·      Troubleshoot and debug applications

·      Perform UI tests to optimize performance

·      Manage cutting-edge technologies to improve legacy applications

·      Collaborate with Front-end developers to integrate user-facing elements with server-side logic.

·      Gather and address technical and design requirements

·      Provide training and support to internal teams

·      Build reusable code and libraries for future use

What skills we are looking for?

·      Good communication skill to communicate with stakeholders, project managers, quality assurance teams, Regularly and other developers regarding progress on the long-term technology roadmap

·      Curious and progressive mind to Create and maintain workflows with teams to provide visibility and to ensure workload balance for consistent visual designs

·      Good technical knowledge to Produce quality code, raising the bar for the whole team on quality and speed

·      Through analytical skills to Recommend system solutions by comparing advantages and disadvantages of custom development and purchase alternatives

Skills Needed:

·      PHP Laravel Framework, PHP Design Patterns.

·      Proficient in MySQL, PostgreSQL, MongoDB

·      APIs, REST API, SOAP API, API Security, Open APIs

·      Push Notifications, Laravel Events, Queue, Observers

·      Excellent foundation in computer science, algorithms, and web design

·      Experience writing highly secure web applications

·      Experience with core AWS web-enabling technologies

·      Growth mindset, challenging status quo to find new solutions and out-of-the-box ideas

·      Experience designing RESTful APIs, specifically for mobile apps

·      Computer science degree or equivalent experience

·      Experience leading a team

·      3-6 Years’ experience in back-end development.

• Bachelor’s degree in Software Engineering or Computer Science.
• Proven work experience as a Pega Developer.
• Advanced knowledge of Pega PRPC 6.x/7.x/8.x.
• Familiarity with J2EE, XML, Java, JSP, and EJB.
• Familiarity with Scrum and Agile methodology.
• Knowledge of coding languages including Angular JS, Java, and JQuery.
• Knowledge of web technologies including JavaScript, CSS, HTML5, and XML.
• Excellent project management skills.
• Ability to troubleshoot complex software issues.
• Mandatory Certifications: CSA, CSSA
• Experience/Certifications in any Pega framework is a value-add
• Healthcare Domain Experience

Role/ Responsibilities

• Design APIs, DB, Queues, monitoring for micro services. 
• Writing, deploying and managing micro services. 
• Migrate existing components into distributed micro service architecture. 
• AWS Cloud / Google Cloud Platform (Manage Infrastructure). 
• API integration with 3rd parties. 
• Unit test cases, automation. 
• Database optimisation. 
• Design of highly concurrent backend architecture. 
• Handling high traffic data. 

Experience required: 

• Sound fundamentails in software design. 
• Must have worked on distributed and micro service architecture. 
• Sound fundamentals on scale/ performance/ memory optimisation. 
• Sound fundamentals of authentication, authorization, payment processes, data security. 
• Must have experience in Spring / Spring boot. 
• Good to have experience in Kafka / JMS / RabbitMQ / AWS Elastic queue. 
• Good to have experience in Junit / mockito unit test cases. 
• Good to have knowledge in Mysql (or any RDBMS). 

Roles and Responsibilities

As an Escalation Associate, you will be at the front of handling and resolving customer complaints and Grievances from various touchpoints (Not Limited to Complaints, Social Media Escalations, Consumer Forum complaints, etc.). You will work with other departments and ensure closure and recovering a customer’s experience.

• Tracking all Customer complaints/escalations in real-time.
• Acknowledge all customer complaints, connect with customers (Over emails as well as on calls), understand the problem clearly, and assure a timely resolution.
• Coordinate and follow up internally for an end-to-end closure on each complaint handled.
• Proactively escalate cases that are about to breach standard TAT.
• Work on RCAs (Root Cause Analysis), of complaints, handled, to facilitate process improvement internally.
• Liaison with team members and team leads on a regular basis.
• Publish MIS on Escalation Cases and follow up steps to be shared with Team Leaders for Agent coaching and improvement.
• Adhere to compliance policies.

Required Skills & Experience

• A strong Customer-centric approach.
• Can work under pressure and handle difficult conversations.
• Can understand problems clearly.
• Ownership and solution-oriented approaches should understand and deliver end-to-end resolutions.
• A team player can coordinate and liaise with internal and other departments seamlessly.
• Fluent in written and conversational English. Regional Language Hindi, Kannada, Tamil, Telugu is a strong plus.
• Academic Qualifications- Bachelor’s Degree preferred or equivalent experience considered.
• 1 -2-year experience in customer service (or related fields), fresher’s can be considered who matches above criteria.

Preferred Skills

• Background in customer service, escalations/complaints handling, social media handling.
• Experience in email handling, inbound calls.