Process Associate

As an Inside Sales Executive, you will be the driving force behind our business growth — identifying potential clients, nurturing leads, and supporting the sales pipeline for our cybersecurity services including VAPT, Compliance (ISO 27001, SOC 2, GDPR),

and Cloud Security.

KEY RESPONSIBILITIES

• Generate and qualify leads via cold calling, email campaigns, LinkedIn outreach, and inbound inquiries

• Identify customer needs and recommend suitable cybersecurity solutions (VAPT, SOC 2, ISO 27001, etc.)

• Schedule meetings and product demos for the technical/sales team

• Maintain and update CRM with accurate pipeline and customer data

• Nurture prospects through the sales cycle and close leads effectively

• Collaborate with the marketing team on campaigns and lead generation strategies

• Achieve monthly/quarterly sales targets and KPIs

• Prepare and share proposals, presentations, and initial cost estimates

• Build lasting client relationships to drive repeat business

REQUIRED SKILLS & QUALIFICATIONS

• 1–3 years of experience in inside sales, preferably in cybersecurity or IT services (experience may be waived based on demonstrated knowledge and skills)

• Strong understanding of cybersecurity services — VAPT, ISO 27001, SOC 2, GDPR, etc.

• Excellent communication, negotiation, and interpersonal skills

• Hands-on experience with CRM tools such as HubSpot, Zoho, or Salesforce

• Confidence in cold calling and handling objections

• Basic familiarity with cloud platforms (AWS, Azure) is a plus

• Self-motivated with a target-driven mindset

PREFERRED QUALIFICATIONS

• Prior B2B sales experience in cybersecurity or IT domain

• Familiarity with compliance standards: ISO 27001, SOC 2, PCI DSS

• Proven track record of consistently achieving sales targets

Job Overview:

We are looking for a dynamic and people-oriented HR Executive/Manager to oversee all aspects of human resources practices and processes. The ideal candidate will be responsible for recruitment, employee relations, performance management, training, and compliance with labor laws to ensure a positive and productive work environment.

Required Skills & Qualifications:

• Bachelor's/Master’s degree in HR, Business Administration, or related field.
• 1 years of experience in HR 
• Strong communication and interpersonal skills.
• Knowledge of labor laws and HR best practices.
• Proficiency in MS Office and HR software tools.

CYLSYS SOFTWARE SOLUTION PVT. LTD.

Job Description| Sr. Dot.Net Developer-

Purpose of the role:

The ideal candidate will be familiar with the full software design life cycle. We are looking for a

.Net developer to build software using languages and technologies of the .NET framework. You will create applications from scratch, configure existing systems and provide user support. In this role, you should be able to write functional code with a sharp eye for spotting defects. You should be a team player and excellent communicator. If you are also passionate about the .NET framework and software design/architecture, we’d like to meet you. Your goal will be to work with internal teams to design, develop and maintain software.

REQUIREMENTS:

• Should have a minimum of 5+ years of hands-on experience in .NET MVC, Core, ASP

.NET and SQL Server.

• Should have expertise in C# programming.

• Should have strong UI and MVC knowledge.

• Should be proficient in JavaScript, HTML and CSS.

• Should be familiar with at least one frontend framework like bootstrap, Telerik etc.

• Should have experience in Agile software development/Agile methodologies.

• Familiarity with architecture styles/APIs (REST, RPC)

• In addition, with the knowledge of Angular.

• Experience working in agile development environment.

• Experience developing web-based applications in C#, HTML, JavaScript, or .NET.

• Should have experience in ASP.NET, MVC, .NET CORE, Design Patterns, SQL Server.

• Experience working with MS SQL Server and MySQL Knowledge of practices and procedures for full software design life cycle.

• In addition, with the knowledge of Razor pages / Dynamic CRM.

MANDATORY EXPERIENCE:

• Bachelor’s or Master’s in Computer Engineering or Computer Application.

• Diploma/Course in Computer Application.

• Hand-on experience in ASP.NET, MVC, Design Patterns, SQL Server or relevant experiences.

Opportunity

As a Technical Support Specialist, you will provide the highest level of support to every customer, through every interaction. You will work closely with other teams (onboarding, customer success, and engineering) to ensure that customer accounts have the technical support necessary to be set up for success. You will manage and troubleshoot third-party integrations, build and use technology resources for the Customer Experience and Solutions team, and act as an escalation point for the rest of the team.

We’re looking for someone who is highly-motivated and detail-oriented. You’re also passionate about people as much as you are about getting your work done. You have a natural fluidity and thoughtfulness to your written and verbal communication with customers. On top of that, you’re incredibly organized, handling multiple responsibilities at the same time without letting a single ball drop. 

Our perfect team member has a customer-first attitude with a strong sense of empathy. More importantly, you have a natural curiosity and aptitude for technology and can quickly learn how to use new tools.

Past experience in technical customer support (email, phone, chat or live) is definitely a plus. If this sounds like you, we’d love to hear from you!

Responsibilities

• You will be the face of QDC, handling inbound interactions through (chat, email, phone and remote session)
• Learn to triage incoming customer inquiries and the process of escalating them by working with various team members to resolve and close tickets in pre-defined SLA.
• Reproduce customer issues and log tickets to be solved by the engineering team.
• Guide users on product features and train them to use it effectively.
• Build and maintain the resources required for technical support. (Walkthrough, set up guides, help tutorials, emails, and video tutorials)
• Take handover from the onboarding team by understanding customers' persona, their pain points, and expectation. 
• Rigorously measure support SLA & metrics and improve it continuously.
• Maintain regular communications with customers about new feature developments and enhancements to the product. 
• Consistently gain product knowledge and work towards improvements on internal processes by identifying the existing bottlenecks.

What you can expect in the next 12 months

Within 1 month

• You should have acquired a good knowledge of the laundry domain, QDC product, and process that we follow.
• Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other.
• You should have gone through at least 3 onboarding and sales experience in the buddy system.
• You should have spent a day at the laundry store to get live hands-on experience.
• You should be able to configure SMS API’s for national and international clients.
• Learn how to access and use all internal tools, including Google Apps, Zoho Desk, JIRA, Sales-IQ, CRM and reverse-shadow in each tool. 
• Shadow other Customer Support Representatives (CSRs) handling inbound interactions, gaining an understanding of common customer inquiries as well as our processes for resolution; demonstrate understanding by completing simple tickets with a CSR shadowing you. 

Within 3 months

• Independently handle hardware integration and support. 
• Become QDC expert through training and customer interaction, building a solid understanding of each feature and best practices for how to use them; handle 80% of all inbound Technical Support interactions without assistance through resolution or escalation; be able to provide creative solutions to users.

Within 6 months

• Maintain a level of customer satisfaction (we measure through CSAT scores) equal to or greater than the overall team average; help maintain all service and support content including process documentation, videos, email macros, training manuals and help articles.

Within 12 months

• Help interview, onboard and train incoming team members.
• Proactively identify, pilot and implement ways to increase efficiency in Technical Support processes; assess results and refine.

What an ideal candidate looks like?

• At least 2+ years of work experience in a customer-facing role such as Customer Support, Account Management, Sales, Corporate Training, etc. 
• Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
• Ability to understand a software product and its nuances very well.
• Experience managing customer interactions effectively.
• Previous B2B SaaS and enterprise software experience.
• Excellent written and verbal communication skills.
• Ready to work in US Shift in the future when required.

What are we looking for?

Attitude

Skills

• Empathy
• Positive Attitude
• Patience
• Organized
• Process Driven
• Coachable
• Metrics Driven
• Attentive and Listening Skills
• Ability to explain in uncomplicated/ simple language

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in 

• Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
• Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
• Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

• 3 Billion garments processed through QDC Dry Cleaning Cloud
• 47 countries
• 1000+ Paid subscribers
• 5000+ Users
• All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

• Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
• Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
• Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
• Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.

• Own the product analytics of bidgely’s end user-facing products, measure and identify areas of improvement through data
• Liaise with Product Managers and Business Leaders to understand the product issues, priorities and hence support them through relevant product analytics
• Own the automation of product analytics through good SQL knowledge
• Develop early warning metrics for production and highlight issues and breakdowns for resolution
• Resolve client escalations and concerns regarding key business metrics
• Define and own execution
• Own the Energy Efficiency program designs, dashboard development, and monitoring of existing Energy efficiency program
• Deliver data-backed analysis and statistically proven solutions
• Research and implement best practices
• Mentor team of analysts

• B.Tech from a premier institute with 5+ years analytics experience or Full-time MBA from a premier b-school with 3+ years of experience in analytics/business or product analytics
• Bachelor's degree in Business, Computer Science, Computer Information Systems, Engineering, Mathematics, or other business/analytical disciplines

• Proven analytical and quantitative skills and an ability to use data and metrics to back up assumptions, develop business cases, and complete root cause
  analyses
• Excellent understanding of retention, churn, and acquisition of user base
• Ability to employ statistics and anomaly detection techniques for data-driven
  analytics
• Ability to put yourself in the shoes of the end customer and understand what
  “product excellence” means
• Ability to rethink existing products and use analytics to identify new features and product improvements.
• Ability to rethink existing processes and design new processes for more effective analyses
• Strong SQL knowledge, working experience with Looker and Tableau a great plus
• Strong commitment to quality visible in the thoroughness of analysis and techniques employed
• Strong project management and leadership skills
• Excellent communication (oral and written) and interpersonal skills and an ability to effectively communicate with both business and technical teams
• Ability to coach and mentor analysts on technical and analytical skills
• Good knowledge of statistics, basic machine learning, and AB Testing is
  preferable
• Experience as a Growth hacker and/or in Product analytics is a big plus

Looking for a passionate Production Support Lead and team player who wants to learn, contribute and bring fun & energy to the team. We are a friendly startup where we provide opportunities to explore and learn a lot of things(new technology/tools etc.,) in building quality products using best-in-class technology.

Responsibilities :

·  Customer Relationship Management

·   Incident Management. Manage ticket queue and resolve it in timely manner.

·   Analyzing the incidents and either responding to the end user with a solution or escalating it to the other IT teams.

·  Troubleshoot minor and major system problems in a timely manner and escalate to L3 support when necessary.

·  SLA Management

·  Develop and maintain accurate technical and user documentation.

·  Working with QA to ensure the quality and timing of new release deployments.

Skills/Experience :

·  Strong analytical and problem-solving skills and interest in learning new things will be the key.

·  Excellent interpersonal skills handling internal and external customers

·  About 3 years of professional experience in providing product support in leading BFSI sector organisations

·  Experience in any DB (SQL/noSQL)

·  Testing Exposure will be an added advantage

Who Should apply?

Only for Serious job seekers

Technically Strong Candidates who are willing to take up challenging roles and want to raise their Career graph.

Why Think n Solutions Software?

Exposure to latest Technology. Opportunity working in different platforms Direct client interaction

Rapid Career Growth

Friendly Knowledge sharing Environment

• Must have experience in either of JavaScript frameworks: Angular  /ReactJS (Preferred)
• Must have experience in either of backend software development [J2EE, Spring Boot, Spring core, JPA] or Node.Js
• Must have experience in designing/implementing Hibernate/ORM, Restful web services, Micro Services using Java or Node Js
• Knowledge with relational/ NoSQL databases (e.g., Oracle, MySQL, MongoDB)
• Knowledge with versioning (Git or SVN) /build tools (Maven/Ant/Gradle/Junit), Unit testing & code coverage tools is desired
• Knowledge of App / Web servers (NGINX / Tomcat / Jboss Wildfly)
• Understands the process of new application development and has the ability to apply these concepts with minimal mentoring and supervision.
• Advanced knowledge experience using any of IDE (e.g., Eclipse, SonarQube, STS, VS Code)
• Knowledge on Cloud platform, technologies & deployments is an added advantage
• Resolves technical issues through debugging, research, and
• Must have experience with Agile tools

• Good knowledge in product development domains
• Knowledge in Finance and Insurance domain preferred
• Maintain quality and ensure responsiveness of
• Complete application development by coordinating requirements, schedules, and activities contributing to team meetings;
• Troubleshooting development and production problems across multiple environments and operating platforms.
• Collaborate with the rest of the engineering team to design and launch new features
• Understanding and implementation of security and data
• Ensure designs are in compliance with specifications and standards and best industry
• Usage of Process tools – JIRA, TFS, HP QC or any other agile tools, also knowledge of CMM Level 3 development process.
• Self-motivated & working independently with minimal
• Maintain code integrity and
• Experience working with graphic designers and converting designs to visual
• Follow the coding standards for java/node and angular

• Usage of troubleshooting tools like J Profiler, J Meter or application performance tuning
• Exposure to Non-web-based developments, for both mobile and
• Development experience using Docker, Kubernetes, Containerization etc in AWS or other cloud platforms
• Willing to take up proof of concepts and showcase the technical capability
• Usage of design tools Visio or draw io
• Usage of CI/CD pipeline

pepkidz Learning was established with a vision to transform children into leaders. All parents desire happiness and success for their children. Our innovative curriculum is research-based and is designed to provide the children with the needed training to develop their emotional intelligence and required personality traits. We provide holistic primary education in India through an innovative curriculum, activity-based learning, and cutting-edge technology.

Pepkidz is looking forB2B sales Managers who are dynamic and passionate SALES CHAMPIONS having an overall work ex of 3-6 years in Sales. Prior experience in the Education Sector will be an added advantage. Primary responsibility for this role would be to sign up Schools and corporates

Shout out to candidates who are passionate about cracking deals.