
We are seeking a motivated and energetic Process Associate to join our team. You will play a crucial role in generating leads, initiating outbound calls, and promoting our services to potential customers. This role demands excellent communication skills, a positive attitude, and contributes to the overall growth of the organization.
Job Responsibilities
● Conduct outbound calls during the night shift to potential leads(data given by concretio team) in USA/UK to promote our products or services, and generate appointments.
● Introduce Concretio value added services and products.
● Hands-on experience using a dialer software.
● Determines Eligibility By Comparing Client Information To Requirements.
● Bring clients appointments with the business team.
● Maintains And Improves Quality Results By Adhering To Standards And Guidelines; Recommending Improved Procedures.
● Obtains Client Information By Making Telephone Calls; Interviewing Clients; Verifying Information.
Skills Required
● Excellent English Communication Skills.
● Basic Computer Knowledge.
● Min 2 year experience in Outbound Process (US/UK).
● Cold calling experience with sales and customer support background. ● Candidate having experience in International Bpo, Telecalling, Telemarketing, Telesales, International Sales, International Voice Process etc

About Concretio Apps
About
Concretio was founded in 2013 by Abhinav Gupta (8 times Salesforce MVP), with a motive to build a team of passionate individuals, who want to develop high quality solutions, and enjoy challenges posed by rapidly changing technology.
Connect with the team
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• Recruiting the right talent for the open positions at PAN India.
• Building the pipelines of Talent Pool - eg. Education institutes, allied industries, target companies and internal database.
• Working on TAT; closure of open positions within timelines.
• Maintaining the MIS for tracking the exact status of all open positions ensuring effective TAT Management and being focussed.
•Doing the screening of all the candidates thoroughly to ensure that the Best fit is identified for the role.
• Effective Coordination with the Functional Heads for the closure of the open positions.
• Ensuring that all the set criterias are met for the Role including the shortlisting parameters, relevant experience in handling the role as per job description.
• Keeping all the documentation in place for all the open positions namely - Manpower Requisition Form, Interview Aplication Form, Interview Assessment Form, Reference Check Form, Offer Letter Acceptance, Accepted Resignation from previous employer and confirmation of date of joining.
• Regular Warm up calls to the offered candidates to ensure the joining as agreed at the time of offer and avoid last minute offer drops.
• Issuing the appointment letter on the date of joining.
• Sharing and explaining the KRA to the new joiners. • Timely feedback of performance from the Reporting Manager of the new joiners in the initial months / probation period to ensure quality hiring.
FUNCTIONAL REQUIREMENTS
• Maintaining confidentiality
• Strong follow ups for the closure of open positions
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Candidate should have experince in L2 L3 Testing
Experience in Automation, Manual and Rgression Testing
Scripting language Python
Experience in Networking

