Process Associate

Data Research Analyst (DRA) – Sales

Key Responsibilities:

·        Research and extract relevant business data from various online portals, directories, and platforms.

·        Identify and qualify hot leads that align with our target customer profile.

·        Maintain and update accurate records of leads

·        Work closely with the sales team to ensure smooth lead handover.

·        Continuously monitor lead sources and suggest new opportunities for data gathering.

Requirements:

·        Prior experience in data research, lead generation, or sales support.

·        Able to get the prospect’s email, phone numbers and more.

·        Strong attention to detail and accuracy in data handling.

·        Familiarity with sales portals like LinkedIn, Upwork, Clutch, etc.

·        Good communication skills and ability to understand target market requirements.

Hi,

Please let me know your interest for below role.

SAP Application Development, Full Stack Development, UI5, Fiori & Node.js expert

Fulltime

Bangalore-Hybrid

Skills & Requirements:

• Extensive technical delivery experience in SAP projects
• Experience in developing and implementing SAP technical standards & processes
• Good knowledge in the following technology areas:
• SAP Business Technology Platform Architecture
• SAP ECC6 & S/4 HANA
• SAP Integration
• SAP on Hyperscale’s
• SAP on Azure.
• FIORI
• SAP Cloud application programming.
• Java node.js
• HTML5
• UI5
• SAP BTP skills added advantage.
• GitHub knowledge is plus. 

Position: Oracle DBA

Experience: 6–8 Years

Key Responsibilities:

1. Install, configure, and maintain Oracle databases in production and non-production environments.
2. Perform database tuning, backups, and recovery.
3. Monitor database performance and implement improvements.
4. Ensure data security and compliance with audit requirements.
5. Handle upgrades and patching of database environments.

Skills Required:

1. Strong experience with Oracle 11g/12c/19c.
2. Hands-on with RMAN, Data Guard, and Oracle RAC.
3. Proficient in writing complex SQL and PL/SQL.
4. Oracle Certified Professional (OCP) preferred.

Responsibilities

• Develop and maintain robust APIs to support various applications and services.
• Design and implement scalable solutions using AWS cloud services.
• Utilize Python frameworks such as Flask and Django to build efficient and high-performance applications.
• Collaborate with cross-functional teams to gather and analyze requirements for new features and enhancements.
• Ensure the security and integrity of applications by implementing best practices and security measures.
• Optimize application performance and troubleshoot issues to ensure smooth operation.
• Provide technical guidance and mentorship to junior team members.
• Conduct code reviews to ensure adherence to coding standards and best practices.
• Participate in agile development processes including sprint planning daily stand-ups and retrospectives.
• Develop and maintain documentation for code processes and procedures.
• Stay updated with the latest industry trends and technologies to continuously improve skills and knowledge.
• Contribute to the overall success of the company by delivering high-quality software solutions that meet business needs.
• Foster a collaborative and inclusive work environment that promotes innovation and continuous improvement.

Qualifications

• Possess strong expertise in developing and maintaining APIs.
• Demonstrate proficiency in AWS cloud services and their application in scalable solutions.
• Have extensive experience with Python frameworks such as Flask and Django.
• Exhibit strong analytical and problem-solving skills to address complex technical challenges.
• Show ability to collaborate effectively with cross-functional teams and stakeholders.
• Display excellent communication skills to convey technical concepts clearly.
• Have a background in the Consumer Lending domain is a plus.
• Demonstrate commitment to continuous learning and staying updated with industry trends.
• Possess a strong understanding of agile development methodologies.
• Show experience in mentoring and guiding junior team members.
• Exhibit attention to detail and a commitment to delivering high-quality software solutions.
• Demonstrate ability to work effectively in a hybrid work model.
• Show a proactive approach to identifying and addressing potential issues before they become problems.

Role Overview:

As the Executive Assistant to the CEO, you will play a pivotal role in enabling the CEO to focus on

strategic priorities. You will act as a trusted partner, managing schedules, coordinating high-stakes

communication, and ensuring smooth operations across various teams. This role requires exceptional

organizational skills, discretion, and the ability to thrive in a fast-paced, entrepreneurial environment.

Key Responsibilities:

Administrative Support

• Manage the CEO’s calendar, appointments, and meetings, ensuring effective time management.
• Handle travel arrangements, itineraries, and accommodations for the CEO.
• Prepare and edit correspondence, presentations, reports, and other documentation as required.
• Take minutes during key meetings and ensure follow-up on action items.

Strategic Coordination

• Collaborate with various teams to gather information and provide the CEO with concise updates on key projects.
• Support the CEO in tracking and prioritizing strategic initiatives.

Communication

• Act as the first point of contact for the CEO, managing incoming emails, calls, and requests.
• Liaise with internal and external stakeholders, including investors, partners, and clients, on behalf of the CEO.
• Ensure that communication between the CEO and the team is seamless and efficient.

Event and Meeting Coordination

• Plan and coordinate executive-level meetings, conferences, and events.
• Assist in organizing CEO participation in industry forums, startup pitch events, and media appearances.
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Confidentiality and Discretion

• Handle sensitive information with the utmost confidentiality and professionalism.
• Serve as a gatekeeper, ensuring the CEO’s focus remains on high-priority initiatives.
• 
  

Qualifications:

• Bachelor’s degree in Business Administration, Management, or a related field.
• 1+ years of experience as an Executive Assistant, preferably in a startup or fast-paced

environment.

• Excellent organizational and multitasking skills, with attention to detail.
• Strong written and verbal communication skills.
• Proficiency in tools like Google Workspace, MS Office, and project management platforms.
• Ability to work independently and make sound decisions under pressure.
• High level of discretion and professionalism in handling confidential matters.

Roles & Responsibilities:

• Keeping oneself updated about the recent upgrades and projects of the company.
• 
  
• Responsible for calling potential customers, explaining our offers and fix meeting for sales team.
• 
  
• Responsible for calling customers & answering their queries related to the product/services.
• 
  
• Contact potential and existing customers to explain the product & services offered.
• 
  
• Keep records of calls & inquiries and note useful information.
• 
  
• Asking questions to the customer and understanding their real estate requirement.
• 
  
• Set appointments with prospective customers based on our associates’ schedules.

Customer Happiness is one of our key differentiators. In this role you will be the customer champion for Exotel, thrive to create great customer experience while responding to customer inquiries, resolving their queries and ensure all the agreed SLA’s are met consistently. In this role, you will be working with internal and external stakeholders with high level of ownership on your deliverables with customer first approach.

Exotel is one of Southeast Asia’s largest cloud telephony companies. Our aim is to change the way enterprises look at customer communication. We build the best in class communication products that power the companies of today and tomorrow. Our technology enables customer communication for our clients such as Uber, Ola, Go-Jek, Redbus, Flipkart, Quikr, Practo,Lazada, Redmart, to name a few.

We are a young company with humble beginnings in 2011 that grew  from a 3 member team to 150+ employees in 2018. Our technology has connected 85 million people, powered 1.2 billion customer calls, powered 3.2 billion voice API calls, 3.2 billion business SMS powered. Read our 2018 growth story https://2018.exotel.com/">here.

• You enjoy customer interactions and solving problems on behalf of our customers is something that you are passionate about.
• You enjoy resolving customer issues and providing feasible solutions.
• You have dual qualities of time management, patience and ability to speak to customers with confidence and conviction.
• You consistently thrive for excellence.

• You will be the voice of the Enterprise customer sand help customers with issues related to the platform. You will be responsible for addressing and resolving tickets from enterprise customers while adhering to SLAs.
• You will document customer pain points to help in process improvement. You will also surface customer feedback to product and engineering teams to drive improvements in the product.
• You will explore customer data to identify trends with the objective of issue resolution.
• You will resolve customer issues through process expertise without having to escalate to higher levels of management but also understands when higher level of authorization is required.
• You will effectively interact, collaborate and network with other departments to resolve customer issues, including account management, technical support, product and engineering teams.
• You will be working in different shifts so as to ensure the client issues are addressed on time.

• 2-5 years of experience in 24x7 customer support operations.
• You have experience in B2B Software support and understanding of Saas platforms
• You have excellent communication skills, ability to identify complex customer problems.
• You possess a sense of urgency for problem resolution and knows where to go for that resolution.
• You have the eagerness for learning and staying up-to-date on new product or policy changes.
• Start-up experience would be a plus.
• You should have working knowledge about APIs and ticket management tools (such as Freshdesk, Postman, Grafana…) will be a plus or a learning mindset.

Description: ​

As a Full-stack Java Developer, your main tasks will be to:​
​

•  Participate in the full development lifecycle including design, estimation, planning, development, unit test, release and implementation support​
•  Work with the Business Analyst and Solution Architects to understand the business requirements ​
•  Translate them to technical solutions in the application​
•  Write technical specifications and ensure proper traceability with detailed specifications & v-code​
•  Create and implement good practice of coding, testing and deploying​
•  Assure code review​
• Experience in architecture design will be a plus (N Tiers, Serverless...)​
•  Experience in Micro services is mandatory​
•  Experience with containerization tools (ex: Docker) and migration will be a plus.​

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Your Profile:​

• Bachelor’s Degree or equivalent discipline​
• 5-10 years of overall experience in professional software engineering​
• Angular 4, HTML5, CSS2/3, Jquery, Bootstrap, Testing Jasmine or other tools Experience required​
• Hard core hands-on experience with various Java / web technologies and frameworks: Spring (Core, Security, MVC), Hibernate, JPA, REST, JMS, Maven; etc.​
• Have a very good knowledge about design patterns and development principles SDLC.. ​
• Proven/previous experience with CI/CD & Agile ​
• Strong critical thinker with problem solving aptitude​
• Excellent written and oral communication skills​
• Track record on GIT usage​
• TDD, BDD​
• Other desirable exp: Node js, MongoDB, SoIR, Elastic search, contributing to open source projects. ​

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Employment Type: Permanent​

Location: APAC

About Company:

VISEO is a global technology company with HQ located in France. The Singapore office serves as VISEO Asia Pacific Japan (APJ) headquarters, with additional offices in China, Hong Kong, Philippines, Indonesia, and Australia, to address projects in other regions like Thailand, Malaysia, Korea, Japan, and India. VISEO uses technology as a powerful lever of transformation and innovation to help its clients take advantage of digital opportunities, address new uses and compete with new players who change the rules of the game. ​With more than 2,500 employees globally, our worldwide presence best meets clients' needs through supporting global roll-outs. If you are interested in joining us, VISEO ensures the development of your skills by having regular exchanges with peers, coaching by a technical mentor, and official certification with our partners, such as but not limited to: SAP, Salesforce.com and Commerce Cloud, Docker, Azure, AWS, Anaplan, Cegid etc. In addition, you will have fun while challenging yourself, participating in agile projects, external events and conferences, and internal technical communities, which will contribute to your career growth!

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Requirements and Qualification

• 4-7 years of experience.

• Bachelor’s degree in engineering

• Assess the technical feasibility of UI/UX designs

• Develop new user-facing features

• Build reusable code and libraries for future use

• Optimize application for maximum speed and scalability

• Assure that all edge cases are handled

• Collaborate with other team members and stakeholder

• Good understanding of responsive web development

• Proficient understanding of cross-browser compatibility issues and ways to work around them

• Basic understanding of SEO