Sr. Business Development Executive- Inside Sales

Job responsibilities:

• Reviewing infra-architecture of application against well architected framework.
• Design ana execute the overall strategic roadmap for the cloud architecture.
• Deploying nfrastructure for Cloud as well as guiding other teams for deployment infra and application.
• Guide and support application team through cloud jourey from O-day to go-live.
• Collaborating with engineering and development teams to evaluate and identify optimal cloud solutions
• Define standards (and/or select cloud vendor products) for the overall architecture in coordination with the solution architects and engineering leads
• Continue improving cloud product reliability, availability, maintain ability & cost/benefit-incl. developing fault-tolerant tools to ensure general robustness of the cloud infra
• Manage capacity across public and private cloud resource pools-incl. automating scale down/up of environments
• Support developers in optimizing and automating cloud engineering activities -e.g. real time migration, provisioning and deployment, etc.
• Provide inputs to IT financial management for cloud -costs associated with capacity build-out, forecast for cloud IT investments, etc.
• Developing and maintaining cloud solutions in accordance with best practices.
• Ensuring efficient functioning of cloud resources/ functions in accordance with company security policies and best practices in cloud security
• Educate teams on the implementation of new cloud-based initiatives
• Employ exceptional problem-solving skills, with the ability to see and solve issues before they affect business productivity
• Orchestrating and automating cloud-based platforms throughout the company.

Requirements

• 10+ years of experience in engineering infrastructure design: 6+ years in cloud engineering roles with experience in Datalake / architect.
• Expertise in developing terraform code.
• Expertise in deploying azure infrastructure.
• Expertise in Deploying and managing data engineering related services like Databricks (including unity Catalog), Datafactory. Engineer needs to work in tandem with Data engineering developer, so should have good knowledge on ADB Notebooks, ADB Cluster, ADF Linked services & different types of IR.
• Networking behaviour of ADB and ADF.Experience in deploying using terraform enterprise and GitHub.
• Expertise in developing Azure PowerShell script.
• Expertise in Azure CLI.
• Basic familiarity with network and security features e.g. cloud network topology, BGP, routing, TCP/IP, DNS, SMTP, HTTPS, Security, Guardrails etc.High availability engineering experience (region, availability zone, data replication clustering)
• Awareness in open-source tools & scripting language (powershell, Shell).
• Deep understanding of software development lifecycles and cloud economics, incl. knowledge of consumption-driven TCO
• Good knowledge of security implications of public & private cloud infra design
• Azure certifications preferred.
• Basic Database experience, including knowledge of SQL and NoSQL, and related data stores such as Postgres.
• Good communication and collaboration skills.
• Client management skills.
• Expertise in deploying Azure services like AKS, AML, ADB, ADF, PAAS DB (Cosmos DB, SQL, Postgres), Azure Al services (Custom Vision, Document Intelligence, QnA maker, OpenAl), Azure Open Shift.
• Expertise in troubleshooting deployment /network related issues for cloud infrastructure.

Customer Happiness is one of our key differentiators. In this role you will be the customer champion for Exotel, thrive to create great customer experience while responding to customer inquiries, resolving their queries and ensure all the agreed SLA’s are met consistently. In this role, you will be working with internal and external stakeholders with high level of ownership on your deliverables with customer first approach.

Exotel is one of Southeast Asia’s largest cloud telephony companies. Our aim is to change the way enterprises look at customer communication. We build the best in class communication products that power the companies of today and tomorrow. Our technology enables customer communication for our clients such as Uber, Ola, Go-Jek, Redbus, Flipkart, Quikr, Practo,Lazada, Redmart, to name a few.

We are a young company with humble beginnings in 2011 that grew  from a 3 member team to 150+ employees in 2018. Our technology has connected 85 million people, powered 1.2 billion customer calls, powered 3.2 billion voice API calls, 3.2 billion business SMS powered. Read our 2018 growth story https://2018.exotel.com/">here.

• You enjoy customer interactions and solving problems on behalf of our customers is something that you are passionate about.
• You enjoy resolving customer issues and providing feasible solutions.
• You have dual qualities of time management, patience and ability to speak to customers with confidence and conviction.
• You consistently thrive for excellence.

• You will be the voice of the Enterprise customer sand help customers with issues related to the platform. You will be responsible for addressing and resolving tickets from enterprise customers while adhering to SLAs.
• You will document customer pain points to help in process improvement. You will also surface customer feedback to product and engineering teams to drive improvements in the product.
• You will explore customer data to identify trends with the objective of issue resolution.
• You will resolve customer issues through process expertise without having to escalate to higher levels of management but also understands when higher level of authorization is required.
• You will effectively interact, collaborate and network with other departments to resolve customer issues, including account management, technical support, product and engineering teams.
• You will be working in different shifts so as to ensure the client issues are addressed on time.

• 2-5 years of experience in 24x7 customer support operations.
• You have experience in B2B Software support and understanding of Saas platforms
• You have excellent communication skills, ability to identify complex customer problems.
• You possess a sense of urgency for problem resolution and knows where to go for that resolution.
• You have the eagerness for learning and staying up-to-date on new product or policy changes.
• Start-up experience would be a plus.
• You should have working knowledge about APIs and ticket management tools (such as Freshdesk, Postman, Grafana…) will be a plus or a learning mindset.

Job Title : Mulesoft Ops Lead

Location : 100% Remote

What we're looking for

• 7+ years of professional work experience in the Enterprise Integration domain.
• Must have experience of implementing 2-3 end to end enterprise level integration solutions.
• Experience in Design and Implement Integration solutions leveraging Mulesoft.
• Good Understanding of REST/SOAP principles and Dataweave.
• Candidates must have a good understanding of Anypoint platform and Anypoint Studio.
• Must be able to work as an individual contributor.
• Should have Strong knowledge on securing the web APIs data-integrity/confidentiality (Oauth 2. 0, Web JWT Token, x509 certificates).
• Should have Knowledge on API Management concepts and fundamentals.
• Should have exposure to Integration with Salesforce, Workday, and Database.
• Should have a good understanding of HTTP and HTTPS protocols and basic knowledge on HTTP headers, request/response, XML/JSON data structure, SOAP/REST services.
• Experience on any enterprise service bus product and/or JMS messaging.
• Should have knowledge on MUnit to automate testing.
• Experience on Oracle SOA, Oracle B2B is an advantage.
• Client facing roles so good communication skills are a must.

Key Responsibilities:

· Develop and execute sales and marketing strategies to drive revenue growth and increase market share..

· Build and maintain relationships with clients to ensure customer satisfaction and loyalty.

· Collaborate with internal teams to ensure the seamless delivery of services to clients.

Requirements:

· Fresher/experienced both Welcomed

· Strong communication and interpersonal skills (English-Hindi).

· Ability to work independently and as part of a team.

· Ability to prioritize tasks and manage time effectively.

· Strong problem-solving skills and attention to detail.

Hands-on person, have to deliver the work with few resources, it will be the first marketing person on the team, and will have the autonomy on the day-to-day implementation. Will not manage people.

Requirements

• Proven working experience in the social media marketing or as a Digital Media Specialist
• Excellent consulting, writing, editing (photo/text), presentation, and communication skills
• Demonstrable social networking experience and social analytics tools knowledge
• Knowledge of online marketing and a good understanding of major marketing channels
• Positive attitude, detail, and customer-oriented with good multitasking and organizational ability
• Writing skills
• Fluency in English
• Coding experience is a big plus

Job Description

• Building and executing social media strategy through competitive and audience research (Twitter, Facebook, LinkedIn, Reddit, Quora, Stack Overflow)
• Join developer/start-ups communities and engage with them
• Reviewing and optimizing company pages within each social media platform
• Plan, create, publish and share new content (including original text, images, video, and code) on a daily basis that builds meaningful customer connections, increases brand awareness, and encourages community members to engage with the brand
• Collaborate with company members to develop social media campaigns
• Stay up to date with the latest social media best practices and technologies
• Set up and optimize company pages within each platform to increase the visibility of the company’s social content
• Monitor analytics and customer engagement and suggest content optimization
• Moderate user-generated content in line with the moderation policy
• Collaborate with product development teams
• Capture and analyze the appropriate social data/metrics, insights, and social media best practices to measure the success of every social media campaign, then use that information to refine future campaigns
• Write newsletters to the targeted audience
• Work with designers to ensure content is informative and appealing

• Experience in Frameworks: Laravel/YII 2.0/CakePHP 3.0/Codeignitor, CMS: Wordpress/PrestaShop/Opencart
• Must have good analytical and problem solving skills.
• Good Knowledge of OOPS, PHP, MVC frameworks, JavaScript frameworks - AngularJS/Node.js, GIT, MySql, CSS, AJAX, HTML5.
• Works as a Project Manager and reporting directly to CTO.
• Write error free code and follow coding standards. Able to perform Code Review job.
• Work closely with QA person to assist in testing process.
• Perform R&D tasks if assigned and communicate with Designer and UI team.
• Build reusable code and libraries for future use.
• Taking leadership responsibilities and handle team well.
• Manage daily/weekly scrums.
• Strong Communication Skills.