Automation QA

About SumoLogic

At Sumo Logic, we specialize in empowering the digital workforce through our advanced SaaS analytics platform, focusing on reliable and secure cloud-native applications. 

Step into the heart of innovation with our dynamic and collaborative support team! As a Technical Support Engineer at SUMO Logic, you will play a crucial role in empowering our customers to harness the full potential of our cutting-edge cloud technology. Your expertise in logging, SIEM, and cloud solutions will be vital in guiding our customers toward achieving unparalleled business success.

You will be at the forefront of solving complex challenges and driving technological advancements by providing exceptional technical support and insights. Join us and transform challenges into opportunities, enhancing customer satisfaction and shaping the future of technology.

At SUMO Logic, our technical support team is recognized as one of our crown jewels, featuring some of the most technically adept individuals in the industry. Work here is challenging and rewarding, propelling you forward in a fast-paced and dynamic environment.

What You Will Do

As a Technical Support Engineer, your role will involve:

- Working with customer support tickets in our Salesforce Service Cloud ticketing system

- Providing enterprise-level support to our customers and partners, focusing on technical issues related to logging, metrics, SIEM, and cloud technologies.

- Engaging directly with customers to quickly assess, troubleshoot, and resolve issues from simple to complex, ensuring effective communication and setting clear expectations.

- Document enhancements or defects in our products and advise on best practices for implementing and using the Sumo Logic service.

- Offering valuable feedback to our engineering, product management, and CS leadership teams based on customer interactions and experiences.

- Developing and refining processes, procedures, and tools for the support team to optimize customer interactions and stakeholder interactions.

- Producing Knowledge Base (KB) articles for common issues lacking a current KB or revising existing KB articles for the ticketing system KB and public community KB.

What You Will Bring With You

- Extensive SaaS Experience: Proven track record in a technical role managing multiple customer accounts, preferably with a background in DevOps Engineering, SOC analysis, or similar technical positions. 

- Customer-Centric Approach: Passion for customer satisfaction and problem-solving, with the ability to manage relationships across various levels, from technical practitioners to executives.

- Communication Excellence: Possesses professional and transparent communication skills. Able to deliver technical context to various stakeholder levels using remote (e.g., Zoom) or written media. 

- Strategic Problem-Solving: Ability to navigate ambiguity, proactively seek necessary support, and manage multiple accounts with attention to detail.

- Situation Management: Capable of assessing client scenarios, documenting issue timelines, and working with executive management and product engineering towards root cause analysis and final assessments.

- Desire to Learn: Thrive in a fast-paced, high-growth, rapidly changing environment with the ability to work with and deeply understand a new product or service. Utilize Sumo-offered LinkedIn learning and other resources to increase technical knowledge and sharpen soft skills. 

- Ability to support multiple international time zones

Desired Technical Qualifications

- Monitoring Platform Experience: Proficiency in Sumo Logic or similar platforms (e.g., Splunk, Data Dog, Elastic, New Relic, Appdynamics, VMWare Tanzu).

- In-depth Knowledge of Logging Systems: Proficiency in systems like Windows Event Viewer, Syslog, R Syslog, & Syslog-ng.

- Expertise in SIEM and Cloud Technologies: Strong understanding of cloud services (AWS, GCP, Azure) and security information and event management (SIEM) principles.

- Advanced Technical Skills: Experience with system administration, SSH management, and basic scripting and programming (Java, C++, Python, PowerShell, Bash, etc.). 

- Query Language Proficiency: SQL or similar query language skills.

- Kubernetes and Docker Proficiency: Extensive experience in setup, configuration, troubleshooting, tuning, and infrastructure management.

- Network Savvy: Solid knowledge of TCP/IP, ping, traceroute, Netcat, TCP dump, Wireshark, nslookup, etc.

- OSS skills in Otel, Prometheus, and Falco are a plus

- Sumo Logic experience is a big plus but not required 

Travel Requirements

Minimal, but generally once a quarter to once a year (1-5%) for corporate training and mandatory meetings.

Education

Bachelor's or Master's degree in Engineering, Computer Science, or a similar field, or equivalent work experience.

Join us at Sumo Logic and contribute to our mission of revolutionizing technical support in the digital business world, with a particular focus on logging, SIEM, and cloud technologies.

About Us

Sumo Logic, Inc. empowers the people who power modern, digital business. Sumo Logic enables customers to deliver reliable and secure cloud-native applications through its Sumo Logic SaaS Analytics Log Platform, which helps practitioners and developers ensure application reliability, secure and protect against modern security threats, and gain insights into their cloud infrastructures. Customers worldwide rely on Sumo Logic to get powerful real-time analytics and insights across observability and security solutions for their cloud-native applications. For more information, visit www.sumologic.com.

Sumo Logic Privacy Policy. Employees will be responsible for complying with applicable federal privacy laws and regulations, as well as organizational policies related to data protection.

• Sound knowledge of Core Java, JSP, Servlets & MVC, Spring
• Good knowledge of Java Script, Ajax
• Good knowledge of My SQL database server
• Experience in working with IDE like Eclipse or Netbeans
• Knowledge of Spring would be an advantage
• Great problem-solving attitude
• Strong OOP & OOAD fundamentals
• Knowledge of Java EE Design pattern
• Technical hands on Spring, Spring Security, Hibernate, JPA, Struts, OO JS, XML, Webservices (Restful, JAX-WS).
• Nice to have knowledge of Liferay, Amazon EC2, Google App Engine, Restful services, jQuery, YUI, EstJS (Sencha), frameworks.

• Understand the BRS / SRS document
• Coordinate with Team lead/DBA to understand the System design and Database design
• Development and Unit Testing
• Bug fixing and Change Request implementation

As a Frontend Tech Lead at Gocomet, you will play a critical role in shaping the user interface and experience of our products. You will work in a collaborative environment, driving the development of responsive, efficient, and visually appealing web applications. This is an opportunity to leverage your expertise in frontend development and contribute to our mission of creating exceptional user interfaces.

Roles and Responsibilities:

● Provide technical leadership.

● Enforce coding standards and quality.

● Architect scalable frontend solutions.

● Manage frontend project tasks.

● Mentor and train team members.

● Optimize performance and user experience.

● Stay current with emerging technologies.

● Maintain transparent communication.

● Work closely with Program Managers and Designers to create engineering plans including timeframes, milestones and quality, reliability and performance goals.

Experience & Skills:

● 4+ years of frontend development experience.

● Proficiency in HTML, CSS, JavaScript/Typescript, React, Redux, Nextjs.

● Strong knowledge of modern frontend frameworks.

● Leadership and mentoring capabilities.

● Problem-solving and debugging skills.

● Commitment to continuous learning.

Benefits of the role include:

● Collaborative and innovative work environment.

● Opportunities for professional growth and development.

● Cutting-edge technology stack and tools.

● Make a significant impact on our products and the user experience.

● Join a team of passionate, creative, and driven individuals.

● 5 Days working.

● Flexible Working Hours.

● Health medical insurance coverage with Family, etc.

Why GoComet?

GoComet is a dynamic SaaS start-up that provides AI-powered transportation visibility solutions to revolutionize the trillion-dollar logistics sector. At GoComet, we are revolutionizing the logistics sector one day at a time, and every team member is committed to making it a reality. We're seeking individuals who embody our core values, character, and attitude. While we recognize that skills can be developed with the right mindset and learnability, we prioritize those who share our philosophy. Our recruitment processes reflect this belief. Look no further if you're looking for a diverse, talented, and vibrant workplace that recognizes and rewards hard work. We're ambitious, fast-paced, and unafraid to experiment, fail, learn, and ultimately succeed. This is us! Join our team if you share our culture and values. We're an equal opportunity employer. We welcome qualified applicants from all races, colors, religions, sexes, nationalities, sexual orientations, gender identities, and abilities.

Know more about us: www.gocomet.com

https://www.youtube.com/watch?v=YxGt9ZCkaA8

https://youtu.be/jv9cAsgenSE

https://www.youtube.com/watch?v=Er0dHqxaaXc

https://youtu.be/0ql1eCVhiWA

About Us :

Markowate is a digital product development company building digital products on AI, Blockchain, Mobile, and Web3 digital. We work with tech startups as their technical partner and help them with their digital transformation.

Role Overview: As a Solution Architect, you will collaborate with stakeholders, including business executives, project managers, and software development teams, to understand the organization's objectives and requirements. You will then design scalable and efficient software solutions that align with these requirements. Your role involves assessing technologies, creating architecture designs, overseeing the development process, and ensuring the successful implementation of the solutions.

"Note: Should have 9+ years of relevant experience. Must have worked with Node.js technology."

Responsibilities:

• Collaborate with stakeholders to understand and analyze business and technical requirements, and translate them into scalable and feasible solution designs.
• Develop end-to-end solution architectures, considering factors such as system integration, scalability, performance, security, and reliability.
• Research and evaluate new technologies, frameworks, and platforms to determine their suitability for the organization's needs.
• Provide technical guidance and support to development teams throughout the software development life cycle (SDLC) to ensure adherence to the architectural vision and best practices.
• Effectively communicate complex technical concepts to non-technical stakeholders, such as executives and project managers, and provide recommendations on technology-related decisions.
• Identify and mitigate technical risks by proactively identifying potential issues and developing contingency plans.
• Collaborate with quality assurance teams to define and implement testing strategies that validate the solution's functionality, performance, and security.
• Create and maintain architectural documentation, including diagrams, technical specifications, and design guidelines, to facilitate efficient development and future enhancements.
• Stay up-to-date with industry trends, best practices, and emerging technologies to drive innovation and continuous improvement within the organization.

Requirements:

• Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field.
• Should have 9+ years of experience and relevant experience as a solution architect.
• Must have experience in Node.Js and should have deep understanding in AI/ML and data pipelines.
• Proven experience as a Solution Architect or a similar role, with a strong background in software development.
• In-depth knowledge of software architecture patterns, design principles, and development methodologies.
• Proficiency in various programming languages and frameworks.
• Strong problem-solving and analytical skills, with the ability to think strategically and propose innovative solutions.
• Excellent communication and presentation skills, with the ability to convey complex technical concepts to both technical and non-technical stakeholders.
• Experience in cloud computing platforms, such as AWS, Azure, or Google Cloud, and understanding of their services and deployment models.
• ​Familiarity with DevOps practices, continuous integration/continuous deployment (CI/CD) pipelines, and containerization technologies like Docker and Kubernetes.

• JEE, WebSphere App Server, Tomcat/jboss, development background
• Oracle DB/MySQL/Sybase/PostgreSQL
• Performance tuning in application connection pool, application server
• Basic Unix command and shell programming
• Thread dump, heap dump analyzing knowledge, tool used in thread dump

and heap dump

• Production issue troubleshooting
• Connection pool, application server configuration, JVM parameter configuration
• Good to have back base/flex cube technology hands on
• Technical Lead, Developer background

• Analyze highly complex business requirements;
• generate technical specifications to design or redesign complex software components and applications;
• Acts as an expert technical resource for modeling, simulation and analysis efforts;
• Adapt to change quickly and adjust work accordingly in a positive manner;
• Be flexible and thrive in an evolving environment;
• Individual contributor to build the application for e-commerce platform;
• Assures quality, security and compliance requirements are met for supported areas;
• Working in cloud data stores to include S3, DynamoDB and/or Amazon RDS;
• Perform test automation in a test-driven development environment;
• Implement DevOps concepts, tools and continuous delivery pipelines - Bamboo, Jenkins, Maven, Bitbucket, Jira, etc;
• Implement instrumentation to gather business-specific metrics around consumer usage patterns;

• Experience with Django/Flask Framworks
• Worked on web app and mobile app
• Understanding of DevOps tools - Jekins/Kubernetes/Azure/AWS/Docker will be a plus

1. Know customer needs through research and market data. Develop product lines and appraise new ideas for market viability. Assess competition by comparing products. Create product marketing communications objectives. Work with the sales director to create product sales strategies.

• Working with Banks in 24x7 based environment and identify Application problems and advising on the solution.
• Analyzing application/OS logs to spot common trends and underlying problems.
• Analyzing underlying database using SQL queries (MS SQL /Oracle or any other relational database).
• Deploying, testing, and reporting bugs/issues in new modules and support clients in testing.

Skills Required:

• Good analytical and problem-solving skills.
• knowledge of Linux Commands and database queries.
• Knowledge of Application servers i.e Apache Tomcat/ Jboss.
• Knowledge of shell script 
• knowledge on Banking Digital Products i.e. IMPS, UPI

Software engineering - Bengaluru and remote

Building products at BiCSoM is about turning dreams and ideas into lovable technology and design solutions. As a mindful member of the BiCSoM team you will create rule-breaking responsive websites using JavaScript, HTML, CSS, Ajax and Jquery. Large number of people across the globe use our products everyday, we take pride in wearing ‘Made with love in India’ on our sleeves.

What are we looking for

• Developing, designing, building, or maintaining responsive websites
• Using Javascript frameworks like React.JS or Vue.JS
• Collaborating mindfully with teams to resolve conflicts, prioritize feature release needs and develop lovable websites
• Unity testing website codes and maintaining web coding standards
• Developing or validating test routines and schedules to ensure that test cases mimic external web interfaces and address all browser and device types issues 
• Maintaining an understanding of the latest Javascript and web  application frameworks  and web programming practices through continuous learning, and participation in conferences and workshops on web development
• Thorough with website data backup procedure and practices
• Identifying feature problems shared by customer feedback and correcting them proactively 

• Bachelor's degree in Engineering or Diploma in Web development or related field, or relevant experience
• Understanding of Solid principles and experience in programming web applications
• Proficient in JavaScript, HTML, CSS, Bootstrap, Jquery, Ajax and ES6
• Proficient in My SQL
• Dedicated team player
• Ability to thrive in a fast-paced environment
• Able to solve complex problems using Javascript

1. Work location: Bengaluru city and Remote
2. Working days - 6 days a week

BiCSoM Technologies Private Limited is committed to breakthrough innovation and success for its team members. From our mindful culture of compassion and wisdom to passionate customer success philosophy, this is one awesome place to work! So come and experience what it takes to build digital products which are loved by millions of users across the globe. You will find speed, agility, fun and supportive culture where we are responsible for each other’s success. 

1. BiCSoM is a registered startup under the Startup India initiative of Government of India and a DIPP registered MSME
2. BiCSoM was recognized as one of the top AR/VR startups in India in 2018 in DCB Bank innovation carnival