Senior Data Consultant (Talend DI)

On-site at Cloudnine Hospital

🏢 Company: Cryoviva Biotech Pvt Ltd

🕒 Type: Full-time | On-site

🎓 Eligibility: B.Sc / M.Sc in Biotechnology, Microbiology, Biochemistry or related life sciences (Freshers welcome!)

Key Responsibilities:

• Educate pregnant women and families about stem cell preservation and its future health benefits.
• Counsel clients, answer their questions, and help them understand the scientific and emotional value of the service.
• Coordinate with doctors, gynecologists, and hospital staff to maintain smooth communication and support.
• Build Relationships with clients and hospital teams to promote awareness and trust in our services.
• Drive Enrollments by guiding and assisting parents through the decision-making and registration process

Requirements

• Sales & Business Development
• Relationship Management
• Presentation & Counseling Skills
• Negotiation & Target-Driven Attitude
• Customer Service Orientation
• Team Collaboration

 We're Hiring: Escalation Handling Cum Operations Executive

📍 Location: FBD One Complex, Unit - 202A, 2nd Floor, By Pass Road, Badarpur, Sector - 37, Faridabad, Haryana – 121003

🕘 Work Schedule: 6 Days a Week | 9:00 AM – 6:00 PM 📅

🏢 About Us – Bikefixup.com

At Bikefixup, we're redefining the automobile aftermarket service industry! we provide expert repairs, doorstep service, and hassle-free maintenance with a customer-first approach. Our mission is simple: deliver quality, convenience, and trust in every ride.

As we expand rapidly across India, we’re looking for a smart, calm, and solution-oriented professional who can handle escalated customer complaints, manage smooth operations, and ensure customer delight.

👤 Your Role: Escalation Handling & Operations Executive

In this role, you’ll be the go-to person for resolving high-priority customer complaints while also ensuring smooth daily operations. You’ll act as the bridge between customers, mechanics, and internal teams, making sure issues are resolved quickly and customers leave happy.

🔑 Key Responsibilities:

✅ Handle escalated customer complaints with empathy, patience, and professionalism

✅ Coordinate with mechanics, operations, and finance teams to resolve issues on time

✅ Track, document, and close all escalations while ensuring customer satisfaction

✅ Conduct root cause analysis (RCA) and suggest process improvements 

✅ Monitor service quality and ensure compliance with company standards 

✅ Support daily operational activities like scheduling, service tracking, and reporting ✅ Share weekly/monthly reports of escalations and operational challenges with management

🎯 Who You Are:

✔️2+ years of experience in customer support, complaint handling, or operations (BPO/automobile/service industry preferred) 

✔️ Excellent communication skills (Hindi + English) 

✔️ Strong problem-solving, negotiation, and conflict resolution abilities 

✔️ Calm under pressure with the ability to handle angry/frustrated customers

 ✔️ Basic knowledge of MS Excel/Google Sheets for reporting & tracking 

✔️ Self-motivated, proactive, and a strong team player

💼 Perks of Working with Bikefixup:

🌱 Opportunity to grow with a fast-scaling automobile service brand 🏍️ Direct involvement in ensuring customer satisfaction and operational excellence 🏆 Attractive incentives & performance-based career growth 📈 Chance to build a career in customer experience & operations management

We are on the lookout for a talented Content Writer or Copywriter to join our dynamic team. If you have a proven track record of creating engaging, innovative digital content and driving brand awareness, we want to hear from you! This is an exciting opportunity to expand our digital footprint and connect with audiences through creative and data-driven content. You should have a deep understanding of Gen Z's likes and dislikes and be able to create content that resonates with them across various digital platforms.

Key Responsibilities:

• Content Creation: Conceptualize and write social media posts, reels, videos, ads, banners, and other forms of digital content.
• Copywriting: Develop concise, eye-catching, and innovative headlines and body copy for a range of digital materials.
• Research: Conduct research to source facts, statistics, and trends to inform and enhance content.
• Team Collaboration: Brainstorm and collaborate with the team on new ideas and strategies to elevate brand presence.
• Audience Engagement: Build and nurture a following on social media by producing engaging and shareable content.
• Competitive Research: Research industry trends and competitors to create original, innovative content that stands out.
• Cross-Department Collaboration: Work with campaign managers, creative teams, and designers to bring ideas to life.
• Content Variety: Write across multiple platforms, including websites, blogs, articles, social updates, case studies, guides, white papers, and more.
• Community Interaction: Respond to audience queries and comments on social media platforms.
• Additional Content Creation: Develop content for e-books, podcasts, and other digital formats.
• Content Gap Analysis: Identify gaps in existing content and recommend new topics based on customer needs and emerging trends.
• Consistency: Maintain consistency in tone, style, fonts, and images across all content.
• Editing: Review and edit content produced by other team members to ensure high quality and alignment with brand voice.
• Performance Analysis: Monitor marketing metrics and suggest content optimizations to improve engagement.
• Innovative Ideas: Collaborate with other departments to brainstorm and implement fresh, innovative content ideas.

Skills & Experience We Require:

• Proven Experience: Prior work experience as a content writer, copywriter, or in a similar role.
• Portfolio: A portfolio showcasing published articles, social media content, or other writing samples.
• Research Skills: Strong ability to conduct research using multiple sources to inform content creation.
• Writing & Editing: Excellent command of the English language with outstanding writing and editing skills.
• Deadline-Oriented: Ability to manage multiple projects and meet deadlines in a fast-paced environment.
• Creative Passion: A genuine passion for creating viral content and staying on top of trends.
• Gen Z Insight: Deep understanding of Gen Z preferences and the ability to tailor content to resonate with this demographic.
• Social Media Expertise: Experience creating engaging reels, ideating, storyboarding, scripting, and executing content, preferably using mobile devices.
• Collaboration: A team player who thrives in a collaborative environment and is open to feedback and new ideas.

Pedigree:

• Bachelor’s or Master’s degree in English, Journalism, Marketing, or a related field.

1. Excellent Communication Skills required
2. Minimum 6 months in international sales process or 1 year in customer support

Perks

• Salary On 1st
• Incentives upto 1 lakhs

Responsibilities:

• Thorough understanding of Reconciliation and hands on development experience on Intellimatch 9.2.7 or higher version
• Comprehensive understanding of SDLC in developing new Reconciliations in IntelliMatch. Involvement across all stages of Software Development life cycle (SDLC) including business requirement analysis, data mapping, validate data against requirement, build, unit testing, peer reviews, systems integration and user acceptance testing.
• Analyze & develop Test Strategies, design Test Plans, & generate and execute Test Cases.
• Should be able to perform enhancements, whereby need to analyze existing set-up and understand the requirement by performing proper impact analysis, provide estimate and deliver quality code.
• Independent player should be able to liaise with different team to re-solve/get dependencies on time. Should be able to for-see issue/risk and intimate the same to team lead / project manager.
• Should be able to guide support team.
• Deep knowledge on IntelliMatch Database linkage and functionalities is necessary for timely resolution of user queries.
• Propose improvements related to the development and support activity.
• Develop stored procedures to build reports for the end users using SQL 2016