Software Engineering Manager

About MyOperator

MyOperator is a Business AI Operator and category leader that unifies WhatsApp, Calls, and AI-powered chatbots & voice bots into one intelligent business communication platform.Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.Trusted by 12,000+ brands including Amazon, Domino’s, Apollo, and Razor-pay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement

Role Summary

We’re hiring a Front Deployed Engineer (FDE)—a customer-facing, field-deployed engineer who owns the end-to-end delivery of AI bots/agents.

This role is “frontline”: you’ll work directly with customers (often onsite), translate business reality into bot workflows, do prompt engineering + knowledge grounding, ship deployments, and iterate until it works reliably in production.

Think: solutions engineer + implementation engineer + prompt engineer, with a strong bias for execution.

Responsibilities

Requirement Discovery & Stakeholder Interaction

• Join customer calls alongside Sales and Revenue teams.
• Ask targeted questions to understand business objectives, user journeys, automation expectations, and edge cases.
• Identify data sources (CRM, APIs, Excel, SharePoint, etc.) required for the solution.
• Act as the AI subject-matter expert during client discussions.

Use Case & Solution Documentation

• Convert discussions into clear, structured use case documents, including:
• Problem statement & goals.
• Current vs. proposed conversational flows.
• Chatbot conversation logic, integrations, and dependencies.
• Assumptions, limitations, and success criteria.

Customer Delivery Ownership

Own deployment of AI bots for customer use-cases (lead qualification, support, booking, etc.). Run workshops to capture processes, FAQs, edge cases, and success metrics. Drive the go-live process: requirements through monitoring and improvement.

Prompt Engineering & Conversation Design

Craft prompts, tool instructions, guardrails, fallbacks, and escalation policies for stable behavior. Build structured conversational flows: intents, entities, routing, handoff, and compliant responses. Create reusable prompt patterns and "prompt packs."

Testing, Debugging & Iteration

Analyze logs to find failure modes (misclassification, hallucination, poor handling). Create test sets ("golden conversations"), run regressions, and measure improvements. Coordinate with Product/Engineering for platform needs.

Integrations & Technical Coordination

Integrate bots with APIs/webhooks (CRM, ticketing, internal tools) to complete workflows. Troubleshoot production issues and coordinate fixes/root-cause analysis.

What Success Looks Like

• Customer bots go live quickly and show high containment + high task completion with low escalation.
• You can diagnose failures from transcripts/logs and fix them with prompt/workflow/knowledge changes.
• Customers trust you as the “AI delivery owner”—clear communication, realistic timelines, crisp execution.

Requirements (Must Have)

• 2–5 years in customer-facing delivery roles: implementation, solutions engineering, customer success engineering, or similar.
• Hands-on comfort with LLMs and prompt engineering (structured outputs, guardrails, tool use, iteration).
• Strong communication: workshops, requirement capture, crisp documentation, stakeholder management.
• Technical fluency: APIs/webhooks concepts, JSON, debugging logs, basic integration troubleshooting.
• Willingness to be front deployed (customer calls/visits as needed).

Good to Have (Nice to Have)

• Experience with chatbots/voicebots, IVR, WhatsApp automation, conversational AI platforms with at least a couple of projects.
• Understanding of metrics like containment, resolution rate, response latency, CSAT drivers.
• Prior SaaS onboarding/delivery experience in mid-market or enterprises.

Working Style & Traits We Value

• High agency: you don’t wait for perfect specs—you create clarity and ship.
• Customer empathy + engineering discipline.
• Strong bias for iteration: deploy → learn → improve.
• Calm under ambiguity (real customer environments are chaotic by default).

Job Summary The Azure L3 Cloud Support Engineer is a subject-matter expert responsible for resolving the most complex cloud infrastructure and platform issues. This role serves as the final escalation point for Azurerelated incidents, drives root cause analysis, improves platform reliability, and provides architectural guidance. The engineer works closely with cloud architects, security, and Microsoft Support to ensure stability, scalability, and security of enterprise Azure environments. Key Responsibilities • Act as Level 3 / final escalation point for Azure incidents and service outages • Diagnose and resolve high-severity, complex, and recurring Azure issues • Perform deep-dive troubleshooting across: o Azure Compute (VMs, VMSS, AKS) o Networking (VNet peering, Azure Firewall, Load Balancer, Application Gateway, ExpressRoute) o Storage (Blob, File, Disk, performance & latency issues) o PaaS services (App Services, Functions, Azure SQL, Cosmos DB) • Lead root cause analysis (RCA) and implement long-term corrective actions • Design and review high availability, disaster recovery, and resiliency architectures • Optimize cloud environments for performance, cost, and security • Define and enforce Azure best practices, standards, and governance • Support and mentor L1/L2 engineers; create advanced knowledge articles • Collaborate with Microsoft Premier / Unified Support on critical cases • Review and approve production changes and complex deployments • Contribute to automation using PowerShell, Azure CLI, ARM/Bicep, Terraform • Participate in major incident management and post-incident reviews • Provide architectural input for new cloud initiatives and migrations Required Skills & Qualifications • 6–10+ years of IT infrastructure experience with strong Azure specialization • Expert-level knowledge of Azure IaaS, PaaS, and networking • Deep understanding of: o Cloud security (RBAC, Entra ID, Key Vault, Defender for Cloud) o Hybrid connectivity and identity o Monitoring and observability (Azure Monitor, Log Analytics, App Insights) • Strong scripting and automation skills (PowerShell preferred) • Experience handling enterprise-scale production environments • Strong troubleshooting, analytical, and decision-making skills • Ability to lead during outages and communicate with stakeholders

What will you do? (but not limited to)

• Design, develop, and maintain our mobile applications using either Flutter or React Native, ensuring high performance and responsiveness across both Android and iOS platforms.
• Collaborate closely with the product and development teams to design and develop innovative features that align with our mission and user needs.
• Write clean, maintainable, and efficient code that adheres to industry best practices, and conduct code reviews to uphold high-quality code.
• Troubleshoot, debug, and upgrade the software to ensure optimal performance, security, quality, and responsiveness of applications.
• Lead and mentor junior developers, fostering a culture of continuous learning, innovation, and improvement.
• Drive architectural decisions and lead efforts to scale and improve our codebases.
• Work closely with stakeholders to understand and address their needs, translating business requirements into technical solutions.

Who can apply?

• Minimum 3 years of experience as a Mobile Application Developer with a proven track record in developing and deploying mobile applications for both Android and iOS platforms.
• Proficiency in React Native, with a deep understanding of cross-platform mobile development and app architecture.
• Strong knowledge of JavaScript (for React Native), and familiarity with native build tools, like XCode, Gradle, Android Studio, IntelliJ, and other IDEs.
• Strong problem-solving skills, with an ability to think algorithmically and a keen eye for debugging and optimizing code.
• Experience with app development languages such as Swift, Kotlin, or Objective-C and with utilizing RESTful APIs for backend integration.
• Proficient understanding and utilizing code versioning tools, such as Bitbucket.
• Experience in a startup environment and building products from scratch is highly preferred.
• Excellent communication skills, with the ability to lead and inspire a team.
• Strong project management skills, with experience in agile methodologies.
• Demonstrated ability to make sound decisions based on a balance of data, experience, and judgment.

Role: Senior PHP Developer

Experience: 2+ Years

Location: Baner, Pune (Work from office)

Company website: https://www.thinkitive.com

Linkedin Page: https://www.linkedin.com/company/thinkitive/mycompany/

Requirements:

• Mandatory 2+ years hands-on experience on PHP, Laravel, Codeigniter or any PHP framework
• Experience on building a rich web application using AJAX, JSON, jQuery, HTML5, CSS3, JavaScript, and Bootstrap
• Experience of working with Angular or ReactJS or VueJS is a Plus
• Good hands on experience in RDBMS (Oracle/MySQL)
• Strong technical development experience on effectively writing code, code reviews, best practices code refactoring
• Experience with various source control tools like GIT, Jenkins CI/CD and Maven
• Excellent communication & interpersonal skills, ability to engage diverse group of stakeholders and drive long running programs with far reaching changes
• Strong ability to organise & coordinate activities across geographically spread teams and ability to handle multiple competing priorities
• Experience in Agile development lifecycle methodology with proven problem solving and analytical skills.

Duties & Responsibilities:

• Developing a strong backend with web technologies, Persistence, Services, Platform, Performances and Scalability.
• Participating and collaborating with Product Owner/ Cross functional teams in the organisation to understand the business requirements and to deliver solutions that can scale.
• Designing and implementing Software that is simple, intuitive and easy to use with a platform development mindset to solve privacy platform problems.
• Proactively anticipating problems and keeping the team and management informed in a timely manner
• Ensure high performance of all systems developed
• Conducting analysis of website and application requirements
• Writing back-end code and building efficient PHP modules
• Developing back-end portals with an optimised database
• Troubleshooting application and code issues
• Integrating data storage solutions
• Responding to integration requests from front-end developers
• Finalising back-end features and testing web applications
• Updating and altering application features to enhance performance

Click here to Apply 👉 https://forms.gle/NEa2Be1SEm2urG4z8

• As a founding member of the Product team, you will be responsible for managing the roadmap, features and manage the product lifecycle of the Niro credit applications.

• Setup data-driven experiments to optimize for key metrics, conversions etc.

• Communicate extensively with users and stakeholders to understand their pain points and eliminate those.

• Define clear and well-scoped requirement documents.

• Work with engineers and designers and ship features and product improvements.

• 4+ years experience in Product Management and working closely with designers and engineering team members to ship products.

• Passion for solving consumer problems.

• Excellent communication skills.

• High affinity for making decisions with data.

• Prior Fintech experience and/ or experience in shipping delightful products is a plus.

• Prior experience with product experimentation is a plus.

• To work with smart, talented, fun people all around you.

• To work for a well-funded, fintech company with a good comp and benefits.

• Generous ESOP with no nasty clauses.

• Unlimited sick leave

• A learning wallet to upgrade your skills

About the Company

Job Description

• Gather intelligence from key business leaders about needs and future growth
• Partner with the internal IT team to ensure each project meets a specific need and resolves successfully
• Assume responsibility for project tasks and ensure they are completed in a timely fashion
• Evaluate, test and recommend new opportunities for enhancing our software, hardware and IT processes
• Compile and distribute reports on application development and deployment
• Design and execute A/B testing procedures to extract data from test runs
• Evaluate and draw conclusions from data related to customer behavior
• Consult with the executive team and the IT department on the newest technology and its implications in the industry

Requirements:

• Bachelor’s Degree in Software Development, Computer Engineering, Project Management or related field
• 5+ years’ experience in technology development and deployment

What we are looking for

• At-least 3 years of experience of development on backend applications. Full stack experience is a cherry on the top!
• Experience / knowledge of designing robust systems, maintaining & scaling them
• Experience with usage of NoSQL databases like MongoDB & with SQL and RDBMS Systems
• Experience of creating applications with any of the popular frameworks in Python, Java, GoLang, Node
• Experience with JS frontend frameworks like React, Angular, Vue etc is a big plus
• Well versed with versioning systems like git
• Understanding of rest API implementation

Some of the responsibilties you will be taking up are following

• Working on creating performant and fault tolerant systems which are scalable
• Design, build, and maintain high performance, reusable, and reliable codebase
• Effectively work with product to gather requirements, gain deep understanding of use cases and business needs, and translate into design and implementation.
• Maintain code integrity and organization.
• Manage basic devops related to CI/CD
• Creating secure systems
• Lead other junior developers
• Define optimal and minimal architecture to achieve product requirements