Team Leader - Human Resource

Job Description

Den monk is hiring for a Tele-sales Executive at its own office in Janakpuri, New Delhi. The job roles and responsibilities are given below:

·        Initiate Outbound Calls to Potential B2B Customers Using Established Sales Scripts and Strategies to Generate Leads and Close Sales Deals.

·        Identify Business Needs and Provide Accurate Information About Products Including Features, Benefits, And Pricing, While Understanding the Customer's Industry, Market, And Pain Points.

·        Develop and Nurture Relationships with Potential Customers, Understand Their Business Requirements, And Provide Tailored Solutions to Meet Their Needs.

·        Conduct Research to Identify and Target Potential B2B Customers, Including Market Segments, Industries, And Geographic Regions.

·        Follow Up on Leads and Inquiries Received Via Phone, Email, Or Other Communication Channels in A Timely and Professional Manner.

·        Stay Updated on Product Knowledge, Industry Trends, And Competitor Activities to Effectively Position Products or Services in The B2B Market. Prepare and Present Sales Proposals, Negotiate Pricing and Contract Terms, And Close Sales Deals.

·        Qualifications and Requirements: Bachelor's Degree in Business, Marketing, Or A Related Field, With Relevant Experience in Inside Sales and business development.

·        Preferably in A B2B Environment. 

Description:

Responsibilities

Strategy & Planning

• The NOC Managers/ Product support Engineers' primary responsibility is to plan, organize, and manage staff and overall operations to ensure stability of customer's infrastructure.
• Provides overall expertise with all network operations functions.
• Ability to define, implement and enforce configuration management and change management policies and practices.

Acquisition & Deployment

• Handle escalations and manage support from different levels.
• Ensure adherence of operational metrics.
• Hire, develop, and retain highly responsive and customer focused engineers to ensure the effective operation of the department
• Manage tools, systems and procedures to ensure dynamic management of issues and customer management.
• Ensures all members of assigned technical teams are effective and fully utilized in order to provide high resource utilization.
• Evaluates technical skills of the team and ensures there is an appropriate level of expertise.
• Provide procedural training to staff.
• Perform performance objectives and performance reviews with all team members.

Operational Management

• The NOC Manager will include hands-on technical support work related to the overall health and maintenance of customer environments.
• This position will perform tier-2 and 3 escalation support and act as the point of contact in the NOC for all inquiries from other departments.
• The NOC Manager will manage all related partner operational expectations.
• Ensure continual process improvement within the NOC including but not limited to automation of NOC tasks and reporting, implementation of enterprise-wide monitoring initiatives, and routine administration tasks.
• Identify areas for process and efficiency improvement within the NOC; recommend prioritized enhancements and oversee implementation
• Ensure that reports are accurate and delivered on time.

Experience:

• More than 3-6 years' experience in Microsoft product build and support experience with a high availability 24x7 including:
• Expert knowledge of (SCCM) System Center configuration Manager 2012.
• MS Server 2003 / 2008 Server Admin / Virtualization - MCSE / MCITP
• VMware 410 VSphere Administrator - VCP410 Certified
• Expert knowledge of Virtualization using VMware,MCITP
• Good knowledge of Active Directory, DHCP, DNS, Clustering, Load Balancing, Anti-virus, backup procedures, Group policy, Disaster recovery
• and High availability using industry standards.
• Ability to work independently as well as in a team environment.
• Network services experience is desired.
• ITIL V3 Foundation Certification preferred

Location: Chennai

*JAVA DEVELOPER*– (Mumbai churchgate- Onsite)

*Job brief*

Java developer roles and responsibilities include managing Java/Java EE application development while providing expertise in the full software development lifecycle, from concept and design to testing.

*Requirements and skills*

•          6 to 10 years of experience in application development.

•          Hands on experience in designing and developing applications using Java EE platforms.

•          Excellent knowledge of Relational Databases, SQL and ORM technologies (JPA2, Hibernate).

•          Experience in the Spring Framework.

•          Experience in microservices development, Azure repo knowledge.

•          Good to have knowledge of containerization/docker, azure pipeline/CICD.

•          Good to have knowledge of frontend technologies. Ex- angular, JavaScript, TypeScript.

• Web :  Angular2+ (min 3 years), HTML5, NodeJS, Yarn
• Programming: Typescript
• IDE Tools : Visual Studio Code,
• Source Control – Good knowledge on SVN/Git
• Good to have: Java8, SpringBoot, JPA, Oracle PL SQL, SOAP, Restful, WSDL, ETL tools like Talend
  
  Role Summary:
• Software Development with best coding practices
• Proper co-ordination with other team members for maintaining source code versioning
• Complete and provide status of work to Team Lead/Project Manager regularly
• Create and maintain proper documents related to development work
• Collaborate with other team to create quicker issue resolution to achieve high customer satisfaction
• Flexible to learn other technologies and work across teams
• Clear understanding of requirement from functional team
• Involvement in analysis, design, coding, SIT, UAT and support