Training and Development Manager

Now Hiring: Process Trainer – Domestic BPO Operations | Location: Gurugram (Onsite)

Designation: Process Trainer

Department: Training & Development – Domestic BPO

Location: Gurugram (Onsite)

Relevant Experience Required

• Minimum 4 years of on-paper experience as a Process Trainer in the Domestic BPO sector
• Total experience: 4+ years in Training & Development roles preferred

Key Responsibilities

• Deliver end-to-end new hire training aligned with client processes and organizational standards
• Conduct refresher training for existing team members to ensure continuous performance improvement
• Develop and manage training modules, PPTs, and learning materials prior to training sessions
• Handle mock calls, live call barging, and post-training handover assessments to the Process Head
• Conduct feedback sessions, assess training effectiveness, and take corrective actions as needed
• Create engaging and instructional content using a variety of training formats and techniques
• Provide training on objection handling, rebuttal strategies, and customer interaction excellence
• Act as a single point of contact for managing process updates and disseminating information across teams
• Maintain and update training manuals, SOPs, process documents, and course content regularly
• Prepare detailed training performance reports and present them to HOD and Senior Management on a weekly/monthly basis
• Drive result-oriented improvement programs for existing staff to enhance efficiency and quality

Qualifications & Skills

• Graduate degree in any discipline
• Proven experience in training and development within Domestic BPO environments
• Excellent verbal and written communication skills in English and Hindi
• Strong presentation, content development, and feedback skills
• Ability to analyze training outcomes, modify methodologies, and ensure measurable improvements
• Proficiency in MS PowerPoint, Excel, and digital learning tools

Company Name : Enlink Managed Services

Company Website : https://enlinkit.com/

Job Description Technical Evaluator (Corporate Trainers)

Work Location: Turbhe, Navi Mumbai

Employment Type: Full-Time (Work from Office)

Experience Required: 8 to 10 Years

Salary Range:

Preferred Candidate Location: Navi Mumbai / Thane / Mumbai

Industry: IT Services Corporate Training & Consulting

Qualifications:

Bachelor’s degree in Engineering / Computer Science / IT or relevant field

8–10 years of experience in trainer evaluation, technical hiring, or L&D

Job Summary:

Enlink Managed Services is looking for a detail-oriented Technical Evaluator to evaluate and shortlist corporate trainer profiles based on their technical competence and training delivery capabilities. This role involves technical screening, evaluation discussions, quality checks, and maintaining structured trainer evaluation reports.

Key Responsibilities:

Review and screen trainer profiles based on technical capabilities and training experience

Conduct technical interviews and competency mapping of trainers

Evaluate trainers on communication skills and training delivery capability

Review and screen trainer profiles based on technical capabilities and training experience

Conduct technical interviews and competency mapping of trainers

Evaluate trainers on communication skills and training delivery capability

Maintain tracker reports, evaluation sheets, and trainer scorecards in Excel

Maintain a strong database of empaneled trainers across multiple technologies

Provide feedback and rating for shortlisted trainers

Ensure trainer quality standards as per company and client requirements

Coordinate with Sales teams to understand client requirements

Validate trainers’ course content, training methodology, and learning outcomes

Ensure only technically qualified trainers are empanelled

Assist in building a strong technical trainer pipeline across multiple domains

Maintain confidentiality and uphold evaluation standards

Required Skills :

Experience in profile evaluation or technical screening

Strong understanding of corporate training standards

Excellent communication skills (spoken and written)

Strong MS Excel skills – evaluation reports, scorecards, filters, trackers

Ability to conduct structured evaluation calls and technical validations

Detail-oriented, organized, and professional

Ability to manage multiple trainer evaluations and meet deadlines

Company

SkillLiftt Edtecch LLP is a pioneering education technology startup dedicated to transforming technical education through its unique Future Technologies & Modern Practices (FTMP) 4.0 program. Based in Karnataka, the company bridges the gap between traditional academic syllabi and modern industry requirements by providing intensive, mentorship-driven training in high-demand fields. SkillLiftt’s mission is to empower the next generation of "AI-native" engineers through a curriculum focused on production-ready projects, professional internships, and guidance from industry experts.

Role Overview

We are seeking an inspiring Soft Skills trainer who doesn't just "deliver lectures" but facilitates transformation. You will coach students to articulate their "Proof of Work"—translating complex technical projects into compelling narratives for global recruiters.

Key Responsibilities

• Integrated Mentoring: Lead interactive sessions using role-plays and simulations to bridge the gap between technical data and business impact.

• Personal Branding: LinkedIn optimization and resume writing for the 2026 job market.

• Data-Driven Assessment: Use 5-point rubrics to track student competency growth and provide objective, actionable feedback.

• Placement Readiness: Conduct intensive "Interview Mastery" workshops and "Work Culture" sessions before each of the 8 professional internships students undergo.

• Stakeholder Collaboration: Partner with industry mentors to ensure soft skills are woven into the fabric of semester-long engineering projects.

Required Skills & Qualifications

• Experience: 3–10 years in soft skills training, corporate coaching, or talent development (experience with engineering/STEM students is a major plus).

• Technical Literacy: Proficiency with modern training tools (Mentimeter, Google Workspace)

• Education: Bachelor’s or Master’s in HR, Psychology, Communications, or related fields

• Certifications: ICF, Toastmasters, CPT, or ATD certifications are strongly preferred. Though equivalent practical experience will also be considered

What We Offer

• Career Path: Clear growth from Mentor to Training Director or Chief Trainer.

• Impact: Directly influence the career outcomes of 1,000+ students across all branches.

• Compensation: Competitive salary + performance-linked bonuses.

Location: On-site Ballari, Karnataka.

The purpose of Job is to execute & deliver programs as per the Training framework for the organization.

Technical Skills

⮚    Sound knowledge of Industry L & D Practices , Moderate knowledge of BFSI Sector & Products, Animation & Simulation expertise.

Training Delivery & Program Execution

⮚Stand & deliver training programs like Induction, Soft Skills, Behavioural, Sales Training, Functional, Regulatory, etc. through Virtual or Classroom modes

⮚    End to end Execution of programs delivered by Internal/ External stakeholders on Functional &Regulatory aspects

Operations & Communications Management

⮚    Execute and Support Training Partners with the training initiatives and ensure smooth deployment

⮚    Innovating mediums of communication to increase mindshare of the stakeholders within the organization

⮚    Creating Learning Journeys and Frameworks for internal departments with assistance from Department Heads and Learning Partners

MIS & Analytics

⮚    Having a strong hold on Reporting of Data related to Training, for e.g. Reports, Content, Assessment, Feedback Scores, etc.

⮚    Periodic Reporting of Training reports to stakeholders (Internal & External)

Content Creation

⮚    Developing content based on identified competencies for all Management levels on Soft Skills, Behavioral, Leadership skills, etc.

⮚    Conduct Pre-& Post Analysis as required to match Executive expectations and design Content in retrospect to expectations.

Qualification :

• Work experience- Minimum 0-4 years, 0-2 years in L & D or HR

• Preferred from BFSI or MFI

• Aged below 28 years

• Certification in Learning & Development will be an added advantage

Key Details:

We are looking for an enthusiastic Front-End Trainer / Full-Stack Trainer. The Trainer has to be a master of his/her respective field and possess technical aptitude combined with a passion for teaching.

• Role : Full-Time Trainer
• Type : In-Person Training
• Base Location : Chennai (with a willingness to travel to other locations when needed)

Job Role & Responsibilities:

● Work closely with our Mentors & Co-founders to gain comprehensive understanding of our

training processes and implement the same in training session

● Handle daily sessions offline at the client location

● Ensure the sessions have a good mix of training classes and hands-on coding sessions

● Determine overall effectiveness of training and make improvements

● Use your own cutting-edge coding content including code-along projects, labs and notes

Skills:

● Must have experience in training on Frontend Technologies

● Expertise in HTML, CSS, Flexbox, React, Redux, TypeScript, DOM, ES6, Cypress, ES Lint, TS Lint

● Minimum 5+ years of Training experience is a must

● Hands-on development experience is an added advantage

● Excellent communication skills with ability to connect effectively with a diversified student base

● Knowledge of various training and teaching pedagogies

● Prior experience delivering sessions for both freshers and experienced preferred

Designation: Product Trainer

Experience: 2+ years as Trainer with any Product Based Company

Location: Baner, Pune (Currently working in Hybrid)

Candidates who can join in 30 days will be preferred.

Job Description

• Develop dynamic, customized, experiential e-learning courses and multimedia using a variety of technology tools.

• Work closely with (SMEs) throughout the project phases to ensure content accuracy and alignment with learning objectives.

• Effectively break down information into smaller, organized pieces for users, and learners to understand on their own in asynchronous learning.

• Design, maintain and distribute application training communication pieces to end-users.

• Remove or archive outdated content from a central repository.

• Deliver Train-the-Trainer (TTT) sessions.

• Recommend proven learning strategies to address business challenges.

• Responsible for developing and creating learning material in Articulate, DAP, and video software tools.

• With direction, convert ILT to online Articulate and video courses.

• Create new online courses using Articulate and other software.

• Develop outlines, write video scripts, and create graphics for application training.

• Knowledgeable in learning design principles and creating engaging content to illustrate basic to complex concepts and processes for adult learners.

• Highly organized self-starter, with the ability to multi-task and work under tight deadlines with flexibility.

• Excellent written and verbal communication along with strong attention to detail and follow-through skills.

• Assist the eLearning Manager with special projects, as needed.

Requirements:

• 3 years of experience working in instructional design, learning and development, or an eLearning role and good experience in designing eLearning content for the Healthcare, Medtech or FinTech industry preferred.

• Working knowledge of Learning Management Systems and eLearning tools such as Articulate Rise and Vyond.

• Working knowledge of digital adoption platforms and graphic design and related tools.

• Develop curriculum, assessment techniques, and instructional delivery material- curriculum guides, lesson plans, course outlines, etc.
• Taking On-line sessions
• Providing instructions to Graphics team to ensure timely delivery of scripts.
• Expert in providing online solutions
• Guide students for preparation of NCERT modules
• Overall responsibility of the script for quality adherence.