Social media intern

Job Title: Customer Support Executive – Travel Industry

Location: Ghitorni, New Delhi

Company: Aertrip.com

Job Type: Full-Time

About Us

Aertrip.com is a leading travel technology company offering flight, hotel, and holiday booking solutions. We are looking for enthusiastic and customer-focused individuals to join our Customer Support team. Freshers with excellent communication skills are highly encouraged to apply.

Key Responsibilities

• Handle customer queries related to flight, hotel, and holiday bookings via phone, email, and chat.
• Provide timely and accurate information regarding bookings, refunds, cancellations, and general travel inquiries.
• Assist customers with itinerary details, travel requirements, fare rules, and booking processes.
• Coordinate with internal teams (Ticketing, Operations, Finance) to resolve customer issues.
• Maintain records of customer interactions and ensure all queries are closed within TAT.
• Deliver excellent customer service with a positive attitude and clear communication.
• Manage escalations professionally and strive for first-contact resolution.
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Required Skills & Qualifications

• Excellent communication skills (verbal & written).
• Customer-first attitude with strong problem-solving abilities.
• Ability to handle stressful situations calmly and professionally.
• Basic computer knowledge (MS Office, email handling).
• Ability to work in rotational shifts if required.
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Preferred Qualifications

• Graduate in any stream.
• Experience in customer support (travel/airline/hospitality) is a plus.
• Freshers with strong communication skills are also welcome.

We are looking for a Senior Oracle EBS Technical Consultant to join our team. In this role, you will be responsible for providing technical expertise in Oracle E-Business Suite (EBS) and related technologies. You will work closely with clients to understand their business requirements and provide solutions to meet their needs.

Responsibilities: 

1.     Collaborating with clients to gather and document technical requirements.

2.     Designing, developing, and implementing customizations and extensions to Oracle EBS.

3.     Providing technical support and troubleshooting for Oracle EBS.

4.     Conducting code reviews and ensuring best practices are followed.

5.     Leading technical workshops and training sessions for clients and internal team members.

6.     Keeping up to date with the latest technologies and industry trends in Oracle EBS.  

7.     Experience in the preparation of Technical Design documents

8.     Can work independently and progress the build of a CEMLI/RICE object from a technical design document

Technical Skills

1.     Hands on experience on Data Conversion/Migrations, Inbound / Outbound interfaces, Reports, Forms and Customizations.

2.     Experience in Implementation and RICE Customizations of Oracle Applications 11i/R12

3.     Expertise in SQL, PL/SQL and Performance tuning.

4.     Expertise in Oracle Forms (Development and Personalization), BI Publisher Reports, Oracle Workflows.

5.     OAF experience will be preferable

6.     Sound knowledge in using Oracle APIs for interfaces to Oracle Financials and AOL/Sys-Admin components.

7.     Good knowledge on functional flows FIN (GL, Fixed Assets, Cash management, AP/AR) and SCM (procurement, Inventory, Order Management).

8.     Solid understanding of Oracle EBS database/table structures and the integration and impacts between modules

9.     Ability to design and document solutions for complex problem

Qualifications: 

1.     Bachelor’s or master’s degree in computer science, Information Technology, or a related field.

2.     Minimum of 8-10 years of experience in Oracle EBS technical development.

3.     Strong technical skills in Oracle EBS R12 and related technologies such as Oracle Forms, Oracle Reports, PL/SQL, Oracle Workflow, OAF, ADF, and XML Publisher.

4.     Strong analytical and problem-solving skills.

5.     Excellent communication and interpersonal skills.

6.     Ability to work independently and in a team environment.

7.     Capable of working in a fast paced, dynamic, team-oriented environment.

If you are a motivated individual with a passion for Oracle EBS technology and a desire to work in a dynamic, fast-paced environment, we encourage you to apply for this position. We offer competitive salary, comprehensive benefits, and opportunities for career growth and advancement.

We are seeking a dynamic and enthusiastic Sales Executive to support our business development efforts in the secure logistics and asset tracking sector. This role is ideal for someone early in their career, eager to learn, and ready to grow with an innovative tech-driven company.

Key Responsibilities:

• Assist in generating and following up on sales leads
• Support field and B2B client sales for logistics security solutions
• Build and maintain strong client and partner relationships
• Collaborate with technical and operations teams for custom requirements
• Maintain CRM records and sales documentation

Desired Skills & Attributes:

• Good communication and interpersonal skills
• Basic knowledge of electronics/IoT systems is a plus
• Willingness to travel if required
• Self-motivated and eager to grow in a startup environment

Candidates from Transport and logistics shall be preferred

We welcome aspiring Electronics Diploma students OR Fresh Graduates (UG/PG) or Final Year Students in any stream for a 6-month hands-on internship in the field of tech-enabled sales and smart logistics solutions. Interns will gain real-world experience in lead generation, client interactions, and supporting the sales cycle for our IoT-based tracking products and services.

Candidates who successfully complete the internship and demonstrate strong performance will be offered a regular full-time role within the company.

Role & responsibilities

• Should handle US Healthcare Physician Billing / Ambulance Billing Accounts Receivable.
• To work closely with the team leader.
• Ensure that the deliverables to the client adhere to the quality standards.
• Responsible for working on Denials, Rejections, LOA's to accounts, making required corrections to claims.
• Calling the insurance carrier & Document the actions taken in claims billing summary notes.
• To review emails for any updates
• Identify issues and escalate the same to the immediate supervisor
• Update Production logs.
• Strict adherence to the company policies and procedures.

Preferred candidate profile

• Min of 1+ year experience in US Medical Billing
• Should have strong knowledge in Healthcare concept.
• Should have good Verbal and Written communication skills.
• Excellent Knowledge on Denial management.
• Excellent Knowledge on Physician Billing / Ambulance Billing.
• Spot offer for the selected candidates.
• Should be proficient in calling the insurance companies.
• Meet the productivity targets of clients within the stipulated time.
• Ensure accurate and timely follow up on pending claims wherein required

Perks and benefits

• 5 Days Working
• Free two way cabs available
• Health Insurance
• Medical Insurance

We are seeking a highly motivated and skilled Customer Service Executive to join our dynamic team. As a Customer Service Executive, you will be responsible for managing and maintaining positive relationships with our customers, stakeholders, partners, and bank management. You will play a vital role in ensuring customer satisfaction, resolving issues, and enhancing overall customer experience.

Responsibilities:

Provide exceptional customer service:

·     Handle incoming inquiries, complaints, and requests via multiple channels (phone, email, chat, etc.

·     Respond promptly and effectively to customer concerns, striving to exceed their expectations.

Manage customer relationships:

·     Develop a deep understanding of customer needs, preferences, and pain points.

·     Build and maintain strong relationships with customers, stakeholders, partners, and bank management.

·     Regularly communicate with customers to ensure their satisfaction and identify areas for improvement.

Resolve customer issues:

·     Investigate and troubleshoot customer complaints and concerns, providing accurate and timely solutions.

·     Collaborate with relevant departments to address complex issues and ensure prompt resolution.

·     Follow up with customers to ensure their concerns are fully resolved and provide necessary assistance.

Coordinate with internal teams:

·     Liaise with various internal departments to gather information, escalate issues, and facilitate problem-solving.

·     Collaborate with sales, marketing, and technical teams to provide customers with relevant information and updates.

·     Share customer feedback with relevant teams to contribute to product/service enhancements.

Excellent communication skills:

·     Exceptional verbal and written communication abilities.

·     Active listening skills to understand customer needs and concerns.

·     Ability to articulate complex ideas and solutions in a clear and concise manner.

·     Strong interpersonal skills:

Passionate about delivering exceptional customer service and exceeding customer expectations.

Ability to empathize with customers and provide tailored solutions to their unique needs.

Problem-solving and conflict-resolution skills:

Willingness to work in a fast-paced and dynamic environment.

Ability to adapt to changing priorities and handle unexpected situations with composure.

Previous customer service experience is preferred but not mandatory.

If you possess excellent communication skills, strong interpersonal abilities, and a passion for providing exceptional customer service, we encourage you to apply for the Customer Service Executive position. Join our team and contribute to enhancing customer satisfaction, building lasting relationships, and promoting our brand's reputation.

Responsibilities :

• Manage the day-to-day operations including product content, site maintenance, Listing hygiene inventory availability, pricing and promotional activities, on-site content improvements, ensuring a perfect store online and the best consumer experience.
• Develop campaign strategies and audience targeting recommendations per brand and product line. Continually optimize product listings, brand store, and enhanced content
• Work cross-functionally with the sales team, PPC Managers  and other Amazon partners to drive incremental revenue and increase advertiser satisfaction
• Ability to deliver the highest level of customer service to our clients. See to it that the reports are sent to clients on time and according to the format that is set
• Make sure that the media plan is set after discussion with the analyst and PPC manager
• Manage Communication with the clients weekly as well as account wise, Keeping a track of all the ad campaigns &  deliverables list etc. 
• Develop strong relationships with Amazon vendor managers, partners and external agencies
• Maintain KPIs and report on performance to key stakeholders identifying risks and opportunities, making recommendations, and implementing the action plan.

Qualifications:

• MBA in marketing 
• Excellent oral and written communication skills, and an ability to influence internal and external partners
• A practical and creative approach to problem-solving

• Must be able to understand complex environments and projects, pay attention to details and maintain an organized workflow
• Excellent planning, project and time management, and decision-making skills with the ability to self-manage numerous projects simultaneously
• Prioritize and deliver timely, high-quality work