Social media Manager

Position: Call Quality Analyst

Key Responsibilities:

1. Conduct call audits: Listen to recorded or live customer service calls to evaluate the quality of interactions, ensuring adherence to company standards.

2. Quality assessment and control: Evaluate call agents' performance based on established metrics, including communication skills, product knowledge, adherence to scripts, and compliance with company policies.

3. Provide feedback: Deliver constructive and actionable feedback to call agents based on audit results to help them improve their performance and enhance customer satisfaction.

4. Reporting: Prepare detailed reports summarizing audit findings, trends, and areas for improvement. Provide regular reports to the management team.

5. Process improvement: Work with cross-functional teams to identify process improvements that can enhance the overall quality of customer interactions.

6. Compliance: Ensure that all customer service activities comply with legal and regulatory requirements.

7. Customer feedback: Incorporate customer feedback into quality assessment processes

Qualifications:

• Bachelor's degree in a relevant field or equivalent work experience.

• Proven experience in quality analysis and call auditing, preferably in a customer service environment.

• Excellent communication skills, both written and verbal.

• Knowledge of relevant industry regulations and compliance standards.

• Proficiency with Microsoft Office suite (Word, Excel, PowerPoint).

call QA for Pune

language- gujarati, tamil, telugu,malayalam, Punjabi, kannada (any)

Experience- 6months- 2yrs (BPO Voice also considerable)

Salary- 25k ctc location: Vimaan Nagar

call QA for Banglore/Jaipur

language- Hindi andEnglish (both)

Experience- 6months- 2yrs (BPO Voice also considerable)

Salary- 22k ctc LOCATION: HSR layout

We are looking for a result-driven BDM to be responsible for monitoring and supervising a team of consultants to achieve the organization's objectives and increase sales. You will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. You should create a cohesive team that works efficiently together to maximize the the sales.

Sales Lead Requirements:

• A bachelor's or associate's degree in marketing, sales, or a related

field may be advantageous.

• Experience in sales is necessary.

• Strong sales ability, business acumen, and commercial awareness.

• Excellent communication, interpersonal, and customer service

skills.

• Strong leadership abilities.

• Good time management, strategic planning, and organizational skills.

Position: Team Leader

Shift Timing: 10 AM to 7 PM - Monday to Saturday (Hybrid)

Company: JNJ Technologies & Services

Location: Vijayawada, Hyderabad

Language: English & Hindi

About Demandbase company

The world’s largest and fastest-growing companies such as Accenture, Adobe, DocuSign and Salesforce rely on Demandbase to drive their Account-Based Marketing strategy and maximize their B2B marketing performance. We pioneered the ABM category nearly a decade ago, and today we lead the category as an indispensable part of the B2B MarTech stack. Our achievements and innovation would not be possible without the driven and collaborative teams here at Demandbase. As a company, we’re as committed to growing careers as we are to building world-class technology. 

InsideView helps businesses drive rapid revenue growth by empowering business leaders to discover new markets, target and engage the right buyers, and manage customer data quality. Our AI-based B2B data and intelligence platform delivers the industry’s most relevant and reliable buyer signals and, combined with InsideView’s data expertise and best-in-class customer support, is trusted by the world’s best performing companies. 

We believe in the power of technology to deliver business value, and in creating solutions that change the way companies sell and engage with their customers. We take risks in order to develop groundbreaking solutions. We are market savvy and competitive, and ready to transform our industry at this exciting inflection point for the company and the market. We focus on the needs of our customers now, and in the future. We love coming to work every day and are looking for smart, engaged, and fun people to join us. 

Our headquarters is located in San Francisco’s vibrant Potrero Hill neighborhood, with additional locations in downtown Austin, Texas, and Hyderabad, Telangana, India.

Job Description: Database Engineer

We are looking for a Database Engineer with 4+ years of experience. We are looking for the ability to optimize, troubleshoot, and ensure high availability of the databases.

Additional desirable skills:

About You

Keeping abreast of market trends and product & competitor landscapes

• Leadership and communication skills
• Very skilled at MS office applications like Word, Excel, Powerpoint 
• Presentation skills
• Excellent writing skills and flair
• Interest in and understanding of the industry – often a technology-related one
• Ability to research and keep on top of industry developments
• Influencing and negotiation skills
• Aptitude for time management and organisation
• Problem-solving ability.

• Assisting in talent acquisition and recruitment processes
• Conducting employee onboarding and helping organize training and development initiatives
• Providing support to employees in various HR-related topics such as leaves and compensation and resolving any issues that may arise
• Promoting HR programs to create an efficient and conflict-free workplace
• Assisting in development and implementation of human resource policies
• Gathering and analysing data with useful HR metrics, like time to hire and employee turnover rates
• Enhancing job satisfaction by resolving issues promptly, applying new perks and benefits and organizing team building activities

Desired Candidate Profile

• Proven experience as an HR Generalist
• Understanding of general human resources policies and procedures
• Outstanding knowledge of MS Office
• Excellent communication and people skills
• Aptitude in problem-solving
• Ability to work comfortably under pressure and meets tight deadlines
• Desire to work as a team with a result driven approach
• Additional HR training will be a plus

• Good knowledge of SQL and related databases, with a preference for those with MySQL experience.
• Excellent knowledge of the basic PHP 7 or web server exploits along with their solutions.
• Experience building or maintaining a CMS.
• Knowledge of MVC frameworks.
• A detailed understanding of database design and administration.
• Proficiency when it comes to code versioning tools.
• The ability to integrate a variety of data sources and databases into a single system.
• Proficiency when it comes to code versioning tools.
• Work closely with the IT team in completing projects.
• Troubleshoot and fix any issues relating to PHP programs.
• Ensure smooth operations of web processes and infrastructure.
• Create scripts to facilitate client systems to meet performance and objectives.
• Test and develop software for client applications.
• Create documentation for software created.
• Utilize source debuggers and write or modify client software.
• Produce results effectively and within the deadlines set.

Responsibilities

• Perform a mix of maintenance, enhancements, and new development as required
• Work in a data analyst role and with business intelligence applications
• Document features, technical specifications & infrastructure Responsibilities
• Work cross-functionally to convert business needs into technical specifications

Qualifications

• 3+ years' of experience in web development and software design.
• Proven experience as a PHP developer in a competitive environment.
• Strong knowledge of PHP coding and web-based applications.
• Good understanding of website integration and software creation.
• Excellent verbal and written communication skills.
• Able to follow clear instructions according to client demands.
• Expertise in front-end technologies (HTML, JavaScript, CSS), PHP frameworks, and MySQL databases.

• Join a team of great technical professionals that work hard but have fun and enjoy developing state of the art product-based applications and websites. 
• Use best practice coding standards and implement each deliverable.
• Write and manage program and Bug Fixes
• Construct and support integrations that are easy to manage, maintain, customize and configure; ensure overall reliability, availability, and high-performance code.
• Analyze system issues and problems and implement solutions rapidly.
• Manage multiple projects simultaneously varying in sizes and scope
• Work in a fast-paced cross-functional team environment. Effectively handle time-critical issue and appropriately escalate at-risk items.

• Laravel/ Zend/ CakePHP/ CodeIgniter/ Symfony, or equivalent.
• Strong knowledge of OOPs Concepts.
• Computer Science/Software Engineering Bachelor’s degree or higher education.
• Experience in writing high performance and high scalable code using best practice and coding standards. 
• Excellent written and spoken communication skills. 
• Excellent organizational and attention to detail. 
• Good to have familiarity with NoSql DB, web servers (e.g. Apache), caching (Memcache / Redis), Cloud, NodeJs, Microservices architecture Familiar with agile software development methodologies (e.g. SCRUM / Agile / Kanban)
• Must have knowledge of MVC design patterns, XHTML/HTML5, PHP, CSS3, XML, MySQL/MSSQL, JavaScript jQuery, json objects, API, AJAX functionality and client-side validation.
• Understanding accessibility and security compliance.
• Understanding fundamental design principles behind a scalable application
• Knowledge of using version control software such as SVN or GIT will be preferable.
• Experience in either Mobile application or Data Integration with other apps would be preferred.

• 2-4 years of demonstrable hands-on work in web-based application development experiences in a professional environment, including interaction design for dynamic, data-driven applications (not HTML based website) delivered via the web, or the equivalent.

• Experience in PHP & MySQLi, various open source frameworks,
• Strong knowledge in JavaScript, XHTML, CSS, AJAX, SQL,
• Strong Knowledge in Frameworks like Laravel
• Strong skills of APIs Creation & integration
• Knowledge of Cloud Servers like AWS, Digital ocean
• Know how to Secure the PHP Scripts from attacks or injections,

Digital Editor Job description

We are looking for a creative and passionate Digital Editor to research, plan, develop and implement web contents, Whitepapers, Technology Blogs & Trending News. As a Digital Editor your main goal will be to produce creative, proof read, web contents, Tech Blogs & news that attract an audience.

Digital Editor Roles and Responsibilities:

• Create, produce and manage high-quality content 
• Proofread and edit material. Proofreading our deliverables to ensure they are grammatically perfect and stylistically interesting.
• Supervise layout of images, graphics, videos and other artwork.
• Manage and upload day-to-day contents. Regularly check and track contents reach.
• Work in a multidisciplinary team with professionals such as web designers, marketing team to improve content strategy.
• Mange development improvements to the new website; keep abreast and advise of developments in the digital arena; identify new digital opportunities
• Research, create and upload SEO-friendly content pieces such as Technology blog posts, Trending News, case studies, and other content for our websites.
• Offer your expertise on email marketing best practice to maximize the impact of these emails.
• Liaise with staff and others members to encourage them to write relevant and interesting content for the website; foster relationships with the latter to involve them in any community forum aspect of the new website.
• Ensure that all activity is measured, analyzed and reviewed with leanings taken forward. Accountable for disseminating monthly analytical reports. Regularly report on digital campaigns and contribute, where possible, with recommendations based on performance.
• Ability to review content as an educator or coach, and intuitively understand what the target audiences need to know, plus the delivery methods best suited to how they want to/are able to consume information
• Good knowledge of Influence marketing. Have to manage & co-ordinate with influencers.
• Use Social Media for better presence
• Adhere to copyright and privacy standards and company policies.
• Determine and track important KPIs
• Track and analyze website’s traffic 
• Produce and present reports
• Keep abreast with new trends in web technology.

Digital Editor Key Skills, Requirements and Qualifications:

• A qualification in Digital Communications/ Media, or Marketing or PR or Journalism/English or IT/Web.
• Previous working experience as a Digital Editor for 5 - 7 years
• Excellent proofreading, editing and copywriting skills 
• Available portfolio of published work
• In-depth knowledge of software such as InDesign, Photoshop, etc.
• In-depth knowledge of best SEO practices
• Knowledge of Marketing and SEO tools
• Knowledge of content management systems
• Great interpersonal, presentation and communication skills
• Creativity Skills: Editors need to be good at thinking creatively, problem-solving skills, generating ideas for up growing Technology Blogs, Trending News, and Whitepapers, Web Contents.
• Organizational Skills: Editors need to be excellent at organization and forward planning. Much of the editorial content they select will be agreed several weeks before publication.
• Management skills:  Time management skills need to be honed as well as the ability to resolve conflict and handle complaints, if found any. Editors must be sensitive to arising problems with contents.
• Writing and speaking skills: It goes without saying that editors must be accomplished writers but they have to be confident speakers too.
• Digital skills: Nearly all media outlets have a digital element now and editors need to be comfortable with posting and editing content online. Should have excellent writing skills; must have digital copywriting and copy-editing experience.
• Good knowledge of at least two Content Management Systems and SEO best practice.
• Working knowledge of HTML5 and CSS3.
• Design/Desktop publishing experience (Adobe Creative Suite) with some evidence showing digital media design.
• Have superb user experience skills and be able to develop wire-frames and write and communicate clear, functional/design specifications.
• Be proficient at planning your own work, to multitask and deliver to tight deadlines, with minimal supervision.
• Basic video making and editing skills useful - but not essential.