Graphic Designer

Role Summary:

We are seeking a proactive and persuasive Telecaller to join our fast paced real estate team. The candidate will be responsible for contacting potential buyers, understanding their property requirements, providing relevant information, and scheduling site visits. The goal is to convert

leads into prospects and contribute to the company’s sales pipeline.

Key Responsibilities:

• Make outbound calls to potential clients based on leads provided.

• Understand customer requirements and provide relevant property information.

• Systematic follow-up with interested leads and timely updates on new offers.

• Schedule and coordinate site visits with sales teams and clients.

• Maintain accurate records of all conversations and lead progress using CRM tools.

• Achieve daily/weekly/monthly targets for calls and conversions.

• Handle customer inquiries professionally and escalate issues when needed.

Whatsapp blast and email marketing to be carried out.

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Job Specification (JS):

Education qualifications:

• Minimum preferred: Bachelor’s degree in any field.

Experience:

• 2-3+ years of experience in telecalling, telesales, or customer support.

• Experience in real estate or similar industry is an added advantage.

Skills & Competencies:

• Excellent verbal communication skills in English and local & regional specific languages (Hindi, Kannada & Tamil).

• Good convincing and negotiation skills.

• Confident, energetic, and customer-focused.

• Ability to handle rejection and remain calm under pressure.

• Basic computer knowledge and experience with MS Office.

Other Requirements:

• Willing to work in a target-driven environment.

• Must be comfortable with working on weekends and fixed weekday offs (as per company’s norms).

Job Description:

• Support Pre-sales activities and provide technical solutions, effort estimation, define delivery strategy and plan
• Provide recommendation of RPA product
• Develop the technical solution for the RPA Automation.
• Define the To-be automated process flows including any custom-built components
• Define the design to consider the following aspects
• Security
• Method of access (internal client network , internet, local access)
• User Authentication (SSO, central LDAP, individual log in)
• Customer’s IT Security and/or Audit Policies which impact the robot deployment
• User Authorization Processes, it’s lead times & request process
• Scalability
• Ensuring multiple robots can handle shared resources
• Ensuring there are no duplicate transactions processed or orphaned transactions.
• Application landscape
• Understanding technical impacts of applications using OCR or Adobe Flash
• Understanding technical impacts of applications accessed behind Citrix.
• Auditing & Exception handling
• Hosting & Environments
• Hosting Locations and Hosting provider (Internal / 3rd party)
• Availability of test system by application
• Availability of “production like” test data within test applications
• Consistency of test data between applications
• Performance  & Availability
• Ensuring Performance of key applications in the process that could limit the average handling time of the automation
• System availability & timings
• Anticipate, identify, track and resolve technical issues and risks affecting delivery
• Assist development team in resolving technical problems
• Assist Support teams to resolve issues
• Coordinate and participate in structured peer reviews and walkthroughs
• Design technical specifications for RPA (Blue Prism) that meets the requirements and handled all the non functional requirements of concurrency, scalability, security requirements, restart and recovery.
• Develops and configures automation processes as per the technical design document to meet the defined requirements. Works on the coding the more complicated automations or reusable components, and delegates and mentors junior developers for the less complex components.
• Develops new processes/tasks/objects using core workflow principles that are efficient, well structured, maintainable and easy to understand.
• Complies with and helps to enforce design and coding standards, policies and procedures.
• Ensures documentation is well maintained.
• Ensures quality of coded components by performing thorough unit testing.
• Works collaboratively with test teams during the Product test and UAT phases to fix assigned bugs with quality.
• Reports status, issues and risks to tech leads on a regular basis
• Improves skills in automation products by completing automation certification.
• Mentors junior developers and performs code reviews for quality control.

• Additional Information

  • 10 to 12 years of IT experience. Minimum 2 years of experience in leading architecture and design.
  • Having led a minimum  2 RPA project implementations as lead architect
  • Certification in Robotics for any one product (Blue Prism /Automation Anywhere)
  • Experience in defining the architecture of enterprise level applications involving multiple systems, sub-systems and ERPs.
  • Experience front ending client facing discussions and interfacing with Client Business, IT and Architecture teams
  • Knowledge of automation tool capabilities and technical requirements
  • Good communication skills & customer interaction skills.

   

Responsibilities:

• Proactively engage with potential clients through outbound/inbound calls to introduce Firmway's software solutions and services.
• Identify and qualify prospects by understanding their business needs and explaining how our software can meet their requirements.
• Deliver persuasive sales pitches to create interest and excitement about Firmway's software and setup meetings on a daily basis for the sales team.
• Effectively handle objections and address any concerns or questions raised by potential clients during the conversation.
• Maintain accurate and detailed records of all interactions with clients in the CRM system.
• Follow-up with the prospects before the scheduled meeting and get them to join the call.
• Meet or exceed weekly and monthly targets for setting up qualified meetings with potential clients.
• Stay up-to-date with industry trends, product knowledge, and competitor offerings to effectively articulate our unique value proposition.
• Provide feedback to the marketing and product development teams based on clients' insights and needs.
• Continuously strive to improve sales techniques, product knowledge, and objection-handling skills. 

• Work on Examarly’s most complex web applications by designing, implementing, and unit testing the frontend application code.
• Work on UI frameworks and abstractions that help define a reliable, reusable and performant web platform.
• Build a next-gen UI using the latest technologies: React Native, Redux, Sass
• Help teams with defining an architecture that would scale and also encourage best practices.
• Goto person to get clarity of problem statements and also can break down into meaningful tasks.
• Influence and impact a best-in-class customer experience in your group and contribute to overall customer experience in your area.
• Work with stakeholders in defining, planning, estimating and ultimately delivering features that deliver meaningful results and business impact.

• Experience with modern UX technologies such as React Native,  and nodeJS.
• Good understanding of functional programming using JavaScript
• Experience with RESTful services
• Excellent software design and coding skills and understanding of OO concepts.
• Experience with building web experiences and knowing the web technologies
• Ability to debug and resolve issues spanning multiple subsystems.
• Great analytical and problem-solving skills
• Strong expertise with HTML, CSS, Bootstrap
• Experience in working with designers and design tools such as Figma

Responsibilities

• Create & Deliver motion graphics for a variety of media like Websites, and mobile devices among others.
• Working with the Video design Lead to understanding the storyboard in creating exceptional motion graphic videos.
• Assist the Video design team in creating the animation styles.
• keep up with the latest motion design trends & brainstorm to create new design ideas for videos.
• Edit raw video footage, Colour correct, and add effects & Transitions to create innovative video deliverables.