Sports Technology Technician - Video and Networks

Seeking an experienced AWS Migration Engineer with 7+ years of hands-on experience to lead cloud migration projects, assess legacy systems, and ensure seamless transitions to AWS infrastructure. The role focuses on strategy, execution, optimization, and minimizing downtime during migrations.

Key Responsibilities:

• Conduct assessments of on-premises and legacy systems for AWS migration feasibility.
• Design and execute migration strategies using AWS Migration Hub, DMS, and Server Migration Service.
• Plan and implement lift-and-shift, re-platforming, and refactoring approaches.
• Optimize workloads post-migration for cost, performance, and security.
• Collaborate with stakeholders to define migration roadmaps and timelines.
• Perform data migration, application re-architecture, and hybrid cloud setups.
• Monitor migration progress, troubleshoot issues, and ensure business continuity.
• Document processes and provide post-migration support and training.
• Manage and troubleshoot Kubernetes/EKS networking components including VPC CNI, Service Mesh, Ingress controllers, and Network Policies.

Required Qualifications:

• 7+ years of IT experience, with minimum 4 years focused on AWS migrations.
• AWS Certified Solutions Architect or Migration Specialty certification preferred.
• Expertise in AWS services: EC2, S3, RDS, VPC, Direct Connect, DMS, SMS.
• Strong knowledge of cloud migration tools and frameworks (AWS MGN, Snowball).
• Experience with infrastructure as code (CloudFormation, Terraform).
• Proficiency in scripting (Python, PowerShell) and automation.
• Familiarity with security best practices (IAM, encryption, compliance).
• Hands-on experience with Kubernetes/EKS networking components and best practices.

Preferred Skills:

• Experience with hybrid/multi-cloud environments.
• Knowledge of DevOps tools (Jenkins, GitLab CI/CD).
• Excellent problem-solving and communication skills.

• Reads through or listens to material in Japanese language mainly, ascertains understanding of the meaning and context of that material, and converts it into a second language, making sure to preserve the original meaning

• Translates online, video, and other media by providing subtitles

• Consults with subject matter experts and other colleagues in order to understand specialised concepts and translate them appropriately

• Prepare internal and external corporate documents for team members and industry partners

• Schedule meetings, appointments and manage other related works

• Maintain an organized filing system of paper and electronic documents

• Uphold a strict level of confidentiality

• Develop and sustain a level of professionalism among staff and clientele

• Translates a variety of documents including literary, legal, research, technical, scientific,

educational, and commercial materials

-          Strong programming skills in JavaScript

-          Experience with ReactJS

-          Experience with frontend frameworks like bootstrap, Jquery

-          Object Oriented concepts

-          Good knowledge in HTML5, CSS, CSS3

-          Experience in working with RESTful APIS

-          Experience with HTTP, HTTPS and WebSockets

-          Building responsive design

-          Knowledge in version control- Git, Subversion

-          Good problem-solving skills 

The role is about 70% support (aka reactive > keeping the customer happy) and 30% success (aka pro-active > helping the customer get success with LimeCall to stick and love us).

On the SUPPORT side, you’ll be doing things like… (80% of your day)

• Helping customers and potential customers on LIVE Chat (we use Intercom)
• Figuring out the “problem” the customer is having with our software. ("My text didn’t get sent, what happened?")
• Manage customer success pipeline (we use Hubspot)
• Relaying bugs to our development team to get taken care of (we use Jira)
• Creating user stories around customers wants, needs, issues (Asana)
• Using Stripe to process payments, refunds, and all things billing
• Create systems for tracking bugs, feature requests, and better ways to improve our support process and channel
• Create, edit, and continuously update our knowledge-base so our customers don’t have to bother you on how to do the simple things.
• Create videos and animated gif's that show people how to DO things (people love walk-throughs)

On the SUCCESS side, here are some things that you’ll be doing… (30% of your day)

• Host group & 1-on-1 demo’s, webinars, and training with leads and customers weekly and monthly
• Create surveys and google forms to gain feedback from current customers
• Reach out to “likely to churn” customers to help them get value from Salesmsg
• Engage with canceling customers and design a system for tracking for later followup.
• Speak with customers on the phone, text message, live chat, email, and other channels to help them with whatever questions they have.
• Onboard new customers

• Hands-on programming expertise in Java OR Python
• Strong production experience with Spark (Minimum of 1-2 years)
• Experience in data pipelines using Big Data technologies (Hadoop, Spark, Kafka, etc.,) on large scale unstructured data sets
• Working experience and good understanding of public cloud environments (AWS OR Azure OR Google Cloud)
• Experience with IAM policy and role management is a plus