Social Media Manager

Position: BMC Remedy ITSM Developer

Location: Pune

Experience: 5–10 Years

Notice Period: 0-15 Days

We are looking for an experienced BMC Remedy ITSM Developer to join our team and contribute to the development, enhancement, and support of enterprise ITSM solutions.

The ideal candidate should have strong hands-on experience in BMC Remedy development, workflow customization, integrations, and troubleshooting within large-scale enterprise environments.

Key Responsibilities:

• Design, develop, and support BMC Remedy applications and workflows.

• Work on product enhancements, customizations, and bug fixes from design to deployment.

• Analyze business requirements and translate them into technical solutions.

• Develop and maintain Remedy forms, filters, escalations, active links, and workflows.

• Troubleshoot and resolve application issues across multiple environments.

• Develop and support integrations using REST and SOAP web services.

• Collaborate with architects, product teams, and cross-functional stakeholders.

• Participate in testing, deployment, and production support activities.

• Ensure solution quality, performance, and scalability.

Required Skills:

• 5–10 years of experience in BMC Remedy Development.

• Strong expertise in Remedy AR System and Workflow Development.

• Good understanding of BMC Remedy ITSM Suite.

• Experience with Incident, Change, Problem, and Service Request Management modules.

• Hands-on experience with integrations using REST and SOAP APIs.

• Knowledge of JavaScript and web service development.

• Strong troubleshooting and problem-solving skills.

• Excellent communication and stakeholder interaction skills.

Preferred Skills:

• Experience with BMC Helix Platform.

• Exposure to Smart IT and Digital Workplace (DWP).

• Experience supporting enterprise-scale ITSM environments.

If you are passionate about BMC technologies and enjoy solving complex business and technical challenges, we would love to hear from you.

Mactores is the agent-native AWS modernization firm. We ship modernization to production in weeks — data platforms migrated, applications refactored, AI agents running against real data. Our delivery is built on the agent platform built by our team, and executed by forward-deployed engineers who own outcomes end-to-end. Fixed-date commitments. Real production systems. Retired legacy.

We are an AWS Premier Tier Services Partner with the AWS Agentic AI Specialization, seven AWS Consulting Competencies (including Migration and Modernization, Data and Analytics, Machine Learning, and AI Services), and seventeen AWS Service Validations. Our named production customers include Synaptics, Flipboard, Poshmark, Tilia, KlearTrust, and Safaricom.

Most modernization work doesn't ship. Ours does. That's the job.

Mactores is looking for a Project Manager who will own the delivery, which means scope, timelines, budget, and the team's sprint execution — not just facilitation. The ideal candidate will run the daily, sprint, and client cadences for distributed engineering teams across India and three US timezones, translate fluently between engineering and business stakeholders, and push back on scope creep with data.

We are looking for a PM who gets things done — the person who personally removes blockers, drives escalations to closure, and makes sure no risk reaches the client as a surprise. 

Note: This role is not for you.

• If your default is to forward messages between the client and engineering.
• Your role has primarily been reporting/coordination without delivery or ownership.
• You have only facilitated agile ceremonies without driving delivery outcomes.
• Sprint ownership and execution were largely driven by a Business Analyst or Product Owner in your previous roles.

What you will do

• Build the project plan in Smartsheet from the Solutions Architect's scope of work — real dependencies, a defensible critical path, and sprint boundaries overlaid on the timeline.
• Track scope, hours, and budget in real time. Flag burn-rate risk early and push back on scope creep with numbers, not gut feel.
• Maintain a live risk register. Identify risks before they become issues, surface the right ones to the client at the right time, and drive mitigation actively.
• Maintain a live RAID log (Risks, Assumptions, Issues, Dependencies) along with an action tracker to ensure clear ownership, accountability, and timely closure.
• Run crisp daily stand-ups, sprint planning, and sprint retrospectives that produce decisions, not discussions.
• Remove sprint blockers personally. Chase the client-side data dependency, escalate the stuck cloud permission, redirect pulled resources — do not let "waiting on" sit in a log for days.
• Handle sprint-level risks in real time: reprioritize, descope, swap stories, or escalate before commitments slip.
• Keep trackers honest. Action items have owners and dates; delays are visible and followed up on time.
• Translate technical progress into business language for the customer, and business priorities into clear, estimable requirements for engineers.
• Facilitate internal and external architecture reviews across India and three US time zones; document decisions and circulate them the same day.
• Produce weekly customer status updates that a senior business leader can absorb in 90 seconds — RAG colors backed by evidence, not sentiment.
• Own customer escalations end-to-end and drive them to resolution. Communicate status, risks, and decisions needed — proactively, not reactively.
• Onboard engineers on customer systems, scope, process, deliverables, and documentation standards.
• Create kick-off presentations, project charters, and tracking mechanisms in collaboration with the customer.
• Maintain meeting notes, recorded calls, and a clean project documentation library.
• Review and approve timesheets and leaves; keep capacity planning and team calendar management accurate.
• Negotiate scope changes with data. Produce formal change requests with impact analysis — hours, timeline, trade-offs, options — before anyone commits the team to additional work.
• Drive sprint predictability using velocity planning and burndown tracking; ensure commitments are realistic and consistently met.
• Conduct backlog refinement sessions in collaboration with Principal Consultants or Technical Leads to ensure stories are clear, prioritized, and estimable.

What are we looking for

• 3+ years of delivery experience on cloud engineering or data engineering projects.
• 3+ years as a Project Manager working with customers in US timezones.
• Hands-on fluency with Smartsheet, Jira / Confluence, and Clockify — you can stand up the tooling on day one.
• Excellent written and spoken communication, facilitation, negotiation, and coaching skills; able to hold your ground with a skeptical client engineering director and coach a junior engineer in the same afternoon.
• Strong prioritization and problem-solving instincts. You make trade-offs explicit rather than quietly absorbing them.
• A demonstrable track record of driving outcomes — not just reporting on them.
• Demonstrated experience managing at least one fixed-bid project end-to-end, including scope change negotiation with clients. 
• Strong understanding of Agile delivery metrics such as velocity, burndown, and sprint predictability, and the ability to use them to drive execution.
• Comfortable operating in ambiguous, fast-changing environments where requirements evolve, and expected to bring structure proactively.

You will be preferred if you posses

• Experience managing Data Lake projects on AWS.
• Professional Scrum Master™ (PSM) certification.
• Managing Jira Projects certification.
• Smartsheet certification.

Location: Remote; Geography restricted to India

Type: Full-time or Part-time Contract Work

Fluent Language Skills Required: English & Hindi. Native-level fluency in English and Hindi is required for this position.

Why This Role Exists

At Mercor, we believe the safest AI is the one that’s already been attacked — by us. We are assembling a red team for this project - human data experts who probe AI models with adversarial inputs, surface vulnerabilities, and generate the red team data that makes AI safer for our customers.

This project involves reviewing AI outputs that touch on sensitive topics such as bias, misinformation, or harmful behaviors. All work is text-based, and participation in higher-sensitivity projects is optional and supported by clear guidelines and wellness resources. Before being exposed to any content, the topics will be clearly communicated.

What You’ll Do

• Red team conversational AI models and agents: jailbreaks, prompt injections, misuse cases, bias exploitation, multi-turn manipulation
• Generate high-quality human data: annotate failures, classify vulnerabilities, and flag systemic risks
• Apply structure: follow taxonomies, benchmarks, and playbooks to keep testing consistent
• Document reproducibly: produce reports, datasets, and attack cases customers can act on

Who You Are

• You bring prior red teaming experience (AI adversarial work, cybersecurity, socio-technical probing)
• You’re curious and adversarial: you instinctively push systems to breaking points
• You’re structured: you use frameworks or benchmarks, not just random hacks
• You’re communicative: you explain risks clearly to technical and non-technical stakeholders
• You’re adaptable: thrive on moving across projects and customers

Nice-to-Have Specialties

• Adversarial ML: jailbreak datasets, prompt injection, RLHF/DPO attacks, model extraction
• Cybersecurity: penetration testing, exploit development, reverse engineering
• Socio-technical risk: harassment/disinfo probing, abuse analysis, conversational AI testing
• Creative probing: psychology, acting, writing for unconventional adversarial thinking

What Success Looks Like

• You uncover vulnerabilities automated tests miss
• You deliver reproducible artifacts that strengthen customer AI systems
• Evaluation coverage expands: more scenarios tested, fewer surprises in production
• Mercor customers trust the safety of their AI because you’ve already probed it like an adversary

Why Join Mercor

• Build experience in human data-driven AI red teaming at the frontier of safety
• Play a direct role in making AI systems more robust, safe, and trustworthy

The contract rate for this project will be aligned with the level of expertise required, the sensitivity of the material, and the scope of work. Competitive rates commensurate with experience.

Roles & Responsibilities:

Job Description:

• Adobe has three cloud solutions: Creative Cloud, Document Cloud and Marketing Cloud. As part of Adobe’s Global Business Direct (GBD) process, the Inbound Sales Manager (ISM) is responsible to handle the sales for two out of these: Creative Cloud and Document Cloud. Sales can be made through multichannel: inbound chats, calls and emails across different Geos like NA, EMEA and APAC. While new customer acquisition always remains a priority, an ISM also needs to be able to up-sell/cross sell to existing customers by way of consultative selling.
  
  Responsibilities:
  
  
• An Inbound Sales Manager is accountable for driving and generating revenue for the business unit working on inbound sales inquiries on phone calls or chats
• Deliver the quarterly target as assigned by the business and achieve growth on critical products like Adobe Sign, Substance and Stock
• Generate incremental revenue from the existing customers by up-selling additional products and services
• Understands pipeline management, working on opportunities/leads on SalesForce and be able to present a report on a weekly basis to the leadership team
• Maintain exceptional level of service quality through CSAT(Customer satisfaction)
• Identify opportunities where a product specialist team can be involved to increase the deal size. Set up and attend the demos with them
• Should be well versed with Adobe’s solution/products that he/she will be responsible to position or sell
  
  

Requirements:

• Graduation is a must for this role

• Should have excellent communication and presentation skills

• Proven quick learner, who can understand and be able to position Adobe products and newage Solutions

• An ideal candidate should be "passionate" about inside sales as a profession & a believer in the ideology that inside sales is the present & future of sales

• Should have the skills to engage a customer and seek more areas of revenue

realization(value selling Vs. Transaction selling)

• Preferred experience in North American sales/support process and understanding the nuances of selling in this region

• Should multitask and be comfortable switching between phone and chat to address multiple customer queries at the same time

• Candidates with prior IT Sales background with an understanding of SaaS and licensing will be a plus

• Should possess sound understanding of the sales cycle/Inside Sales model and consultative selling approach. Basic understanding of sales techniques like BANT, Sales funnel, and pipeline management is desired

• Should be willing to work in all Geos: NA, APAC and EMEA

• Should have a minimum typing speed of 40 words per minute for Chat

Responsibilities

• Manage the relationship with the CXO level at the client side.
• Act as a consultant and efficiently and amicably negotiate the timeline and scope with clients
• Manage relationships at various levels at client-side and ensure the business growth of Lentra by cross-selling its products
• Effectively work with various delivery teams and track the adherence of committed timelines
• Ensuring customer satisfaction and handling client communication including weekly status calls.
• Project estimation and handling pre-sales call when required

Candidate requirements

• Excellent client management skills (7+ years of experience in client interfacing role a minimum of 5+ years experience in managing client)
• Preferred to have programming background in any open-source language (e.g. Java, or . Net) and should still be well aware of key concepts
• Extensive experience in project/program management, resource management, scheduling, planning, deployment, support, and training.
• Experience in managing change requests and prioritization in a fast-changing environment.
• Excellent understanding of process management, improvement practices, change management process, operation services.
• Experience managing multiple clients
• Good communication and negotiation skills.
• Excellent articulation skills and should be a master of proactive communication
• Should act as an efficient bridge between the client and the delivery team
• Should be able to create impressive reports for external and internal stakeholders to manage the perception and raise timely escalation\
• Candidates from premier institutes are preferred.
• 30% travel time will be required.

Location & commitments

• This is a Permanent Opportunity.
• 
  
• Job Location is Chennai

Personality fit 

Looking to hire a Backend developer, who wakes up every day with the zeal of learning something new - a mind that is always curious. Not only this, he should be proud to have a good experience on algorithms and understand his technology at the atomic level.

Preliminary requirements for the role

1. Should understand the architecture of Node Js language, and must have had at least 1 year of solid experience in writing robust code in this language.
2. Should be well versed with basic algorithms on ( array, Linked list, stack, queue)- Yes, we do ask questions associated with time and space complexity for the above-mentioned algorithms
3. Thorough understanding of MySQL, in that, creating all types of joins ( inner, outer, left, and right) on multiple tables, views, and triggers are a piece of cake for you.
4. Further, you should have a decent understanding of database designs so that you can make quick decisions about normalization, inclusion/exclusion of foreign keys, etc
5. Should have a decent understanding of code repository tool such as GitHub
6. Should be well versed with the basics of AWS ( understanding of cloud architecture would be a plus)
7. Should be aware of the commonly used encryption techniques such as JWT, API encryption, Token management, etc
8. Exposure to working in E-commerce related applications as well as in a startup environment would be an add on.