UI/UX Designer

Job Title: Customer Support Executive

Location: HSR, Bangalore

Work Mode: In-office (6 days a week)

Shift: Rotational Shifts Week-off: Rotational

About the Role:

We are looking for a proactive and empathetic Customer Support Executive to join our team. You will be the first point of contact for our customers, ensuring prompt, professional, and effective resolution to their queries, complaints, and requests across multiple channels.

Key Responsibilities

● Handle inbound and outbound customer calls, emails, and chat queries.

● Provide accurate information about products/services and resolve issues within defined SLAs.

● Escalate unresolved issues to the appropriate department and follow up until closure.

● Maintain detailed records of customer interactions in the CRM system.

● Coordinate with cross-functional teams to ensure seamless customer experience.

● Meet daily/weekly performance

Job Title: AAA Implementation Engineer

Location: REMOTE

Duration: 12+ months

The AAA Implementation Engineer is responsible for delivering technical implementation services that support the evolution and ongoing maintenance of the AAA infrastructure. This includes involvement in a variety of projects, system upgrades, service and feature enhancements, as well as remediation and break-fix activities. All work must adhere to the organization’s current architectural standards, technology roadmaps, governance, and change management policies. While the primary focus is on implementation and validation engineering, the role also requires a strong understanding of design engineering, AAA policies, security posture, protocols, and cluster deployment and maintenance. The AAA Implementation Engineer will collaborate directly with both internal and external stakeholders—including Architecture, Product Engineering, Design/Implementation Engineering, Change Management, Service and Product Management, Finance, Business Management, and Operations teams—as well as various levels of senior management.

Key Responsibilities:

•     Attend Project Meetings as needed. 

•     Creates Change documents and changes

•     Scheduling of the changes with the assigned engineer

•     Ensures change documents are peer reviewed are approved

•     Representing change records (CRQs) on various calls

•     Representing on regional pre-CAB Weekly 

•     Socializing changes to the other peer teams regionally so they can represent changes in region. 

•     Coordinates with other teams for change knowledge transfer

•     Following up with Testers / Testing Coordination for all Changes

•     Ensuring Peer Reviews are attached to CRQs / Chasing Approvals

•     Attends various change review calls including AAA weekly internal change calls – weekly

•     Reviews test plans and results, ability to assist in driving to root cause.

•     Collaborate with other internal/external Bank teams such as Operations, Engineering, and requestors on core design requirements/standards and risk assessment.

•     Leverage designated tools and resources to create NCDs that will drive implementation during a pre-approved change window as necessary.

•     Ensure initiatives\changes are well defined with success criteria, ownership, and realistic but firm schedules.

•     Rehearse changes in the lab.

•     Works during weekends to implement changes. Low risk changes can be performed during the week. 

•     Ensures no risks are associated with the change.

•     Ensure changes are user acceptance tested and authentication logs are successful after post implementation.

•     Building, updating and sending Change Communication templates for weekend changes

•     Works with release managers to create changes.

•     Update schedule as changes is completed and new work orders are added.

•     Coordinates with vendors during changes if devices need to be swapped or any type of datacenter local onsite support is needed.

•     Create work orders and other requests to engage Blackbox and device, firewall and IP services updates

•     Validates changes via working with users as part of user acceptance testing, creation and implementation of test plans (automated and manual), verify logs and test results. 

Preferred Experience and Attributes

•     Strong subject matter expertise across various enterprise identity authentication technologies ranging from AAA (RADIUS/TACACS), 802.1X technologies (Wired/Wireless), RSA and token-based systems.

• Experience with Aruba ClearPass Policy Server or Cisco Identity Services Engine (ISE) is required.

• Experience with Network Access Control (NAC) 802.1X for Wired and Wireless networks is required.

• Experience working with SSL Certificate Authorities and certificate management.

• Strong experience and detailed technical knowledge in security engineering, system and network security, authentication and authorization protocols, cryptography, application security, load balancing.

• Experience with tools such as Splunk, Excel, ideally experience in automation.

• Expert understanding of network protocols TCP/IP, HTTP, HTTPS, SSL, TLS, 802.1.X, etc.

• Experience with testing and change validation, root cause analysis, risk mitigation, security assessments, analysis of security threats, trends and architectural preferred.

• Experience with Remote Access (VPN posture) is preferred.

• Experience with Secure Cloud Analytics (Stealthwatch) is preferred.

•     Project Management, ITSM 

•     Experience with Change Management and CAB processes and procedures.

•     Focused on execution, delivery, and commitment to dates.  Ability to work in a high-paced environment. Can manage risk - is a good decision maker. Understands the big picture; ability to relate to the firm’s strategy and actions and how they support our business results.

•     Leadership: be a self-starter, self-directed and show initiative.

•     Demonstrates ownership: Is accountable and influential/can hold others accountable (professionally).

•     Strong written and verbal communications skills. Ability to communicate and influence upward as well as laterally. 

•     Organized and detail oriented.

•     Familiarity with working in regulated and/or large global enterprises is a plus

Requirements:

•     Bachelor’s degree in engineering, computer science, business, finance or related field/technical training. Post Graduate Degree a plus

•     Must have strong analytical skills.

•     Minimum of 8-12 years’ experience required in technical role supporting network project(s)/program(s).

•     Experience with: Clearpass, Stealthwatch, ICE, AAA, SPLUNK, load balancing, captive portals, NA3RC, automation, network configuration, certificates, cluster build, upgrade and configuration.  

•     Working knowledge of Excel and MS Project 

•     Financial services (Insurance, Banking, Investment banking), is a plus.

•     Ability to be nimble and flexible; prioritize workload, proactively react to issues and consistently react to shifting deadlines.  

•     Ability to work weekends (as needed) for migration work

About Integra Magna:

Integra Magna is a design and tech-first creative studio where designers, developers, and strategists collaborate to build meaningful brands and digital experiences. With 10+ years of industry experience and work across 100+ global brands, our core services focus on Branding, UI/UX Design, and Website Development. We are recognised with a 4.9 rating on Clutch and an Awwwards honour, reflecting a strong culture of quality, ownership, and craft.

What You’ll Do:

• Assist in creating compelling graphic design content.
• Work closely with the design team to brainstorm and visualize ideas.
• Develop mockups and bring design concepts to life.
• Gain real-time exposure to branding and visual communication projects.
• Explore a fast-paced, hands-on design environment with live client briefs.

What we are looking for:

• Good knowledge of design principles, typography, and color theory.
• Proficient in Adobe Photoshop and Illustrator.
• Creativity, attention to detail, and a passion for visual storytelling.
• Strong communication and collaboration skills.
• Pursuing or recently completed a degree or diploma in Graphic Design or a related field (Preferred).
• A portfolio showcasing your graphic design work is mandatory.

What You’ll Get:

• Hands-on experience working on real, live projects.
• Structured mentorship from experienced designers.
• Regular feedback to help you grow faster.
• Opportunity to build a solid portfolio with real work.
• Potential full-time opportunity based on performance.
• A supportive environment that values learning over pressure.

Must have skills:

1. GCP - GCS, PubSub, Dataflow or DataProc, Bigquery, Airflow/Composer, Python(preferred)/Java

2. ETL on GCP Cloud - Build pipelines (Python/Java) + Scripting, Best Practices, Challenges

3. Knowledge of Batch and Streaming data ingestion, build End to Data pipelines on GCP

4. Knowledge of Databases (SQL, NoSQL), On-Premise and On-Cloud, SQL vs No SQL, Types of No-SQL DB (At least 2 databases)

5. Data Warehouse concepts - Beginner to Intermediate level

Role & Responsibilities:

● Work with business users and other stakeholders to understand business processes.

● Ability to design and implement Dimensional and Fact tables

● Identify and implement data transformation/cleansing requirements

● Develop a highly scalable, reliable, and high-performance data processing pipeline to extract, transform and load data

from various systems to the Enterprise Data Warehouse

● Develop conceptual, logical, and physical data models with associated metadata including data lineage and technical

data definitions

● Design, develop and maintain ETL workflows and mappings using the appropriate data load technique

● Provide research, high-level design, and estimates for data transformation and data integration from source

applications to end-user BI solutions.

● Provide production support of ETL processes to ensure timely completion and availability of data in the data

warehouse for reporting use.

● Analyze and resolve problems and provide technical assistance as necessary. Partner with the BI team to evaluate,

design, develop BI reports and dashboards according to functional specifications while maintaining data integrity and

data quality.

● Work collaboratively with key stakeholders to translate business information needs into well-defined data

requirements to implement the BI solutions.

● Leverage transactional information, data from ERP, CRM, HRIS applications to model, extract and transform into

reporting & analytics.

● Define and document the use of BI through user experience/use cases, prototypes, test, and deploy BI solutions.

● Develop and support data governance processes, analyze data to identify and articulate trends, patterns, outliers,

quality issues, and continuously validate reports, dashboards and suggest improvements.

● Train business end-users, IT analysts, and developers.

Company Overview:

OLOID is a leading provider of physical identity and access technology committed to enabling converged cyber and physical security for the modern workplace. Dedicated to ensuring secure and privacy-forward authentication, OLOID’s objective is to establish a framework that connects and manages workplace security by integrating with HR, IT, and various records systems, unifying cyber and physical identities across the organization.

Job Summary

We are seeking a highly skilled and experienced Senior Node.js Developer to join our development team. The ideal candidate will have a strong background in software engineering with a focus on JavaScript, Node.js, and modern web technologies. You will play a key role in building scalable backend services, integrating APIs, and contributing to full-stack development using frameworks like ReactJS.

Key Responsibilities

·         Design, develop, and maintain robust backend services using Node.js

·         Collaborate with front-end developers to integrate user-facing elements with server-side logic

·         Develop and consume RESTful APIs for various services

·         Write clean, maintainable, and secure code following best practices

·         Troubleshoot, debug, and optimize application performance

·         Implement authentication and authorization mechanisms where needed

·         Contribute to code reviews and technical discussions

·         Maintain and monitor applications on Linux-based environments

Required Qualifications

·         Bachelor’s or Master’s degree in Computer Science or a related field

·         Minimum 8 years of professional programming experience

·         At least 3 years of hands-on experience with Node.js development

·         Strong knowledge of JavaScript, particularly in browser-based frameworks such as ReactJS and Redux

·         Experience with Node.js frameworks such as Express or Hapi (preferred)

·         Solid understanding of asynchronous programming and its patterns

·         Skilled in troubleshooting and debugging complex applications

·         Familiarity with Linux environments

·         Proficiency in working with RESTful APIs and API integration

Job Title: Founding Engineer / Senior Full Stack Developer (Electron + AI Platform)

Location: Mumbai

Type: Full-time

Compensation: ₹17–20 LPA + 0.4% Equity (ESOP Pool)

Role Overview

We’re hiring a Founding Engineer / Senior Full Stack Developer to help us build an advanced desktop application designed for secure, intelligent, and autonomous workflows. You’ll be one of the first engineering hires and play a critical role in owning the entire product engineering stack—from interface to system orchestration.

This is a high-ownership role for someone who thrives in early-stage environments, enjoys building performance-focused desktop systems, and wants to work at the cutting edge of AI-enabled automation.

What You’ll Work On

• Architect and build a high-performance Electron-based desktop application
• Develop intelligent frontend workflows using React 18, TailwindCSS, and TypeScript
• Build scalable backend services in Node.js 20 with support for secure tool orchestration
• Integrate with external systems like CLI tools, terminal processes, file systems, and MCP-like interfaces
• Build efficient local storage, memory, and prompt-pipeline management systems
• Work on token and session lifecycle, agent command execution, and sandboxed operations
• Ship cross-platform (Windows & macOS) builds using Electron and Vite pipelines

Tech Stack

You should already be comfortable with most of the following:

• Frontend: React 18, Tailwind CSS, TypeScript, Vite
• Backend: Node.js 20, Express.js, CLI process spawning, OS-level scripting
• Desktop: Electron 25, IPC communication, Electron Forge/Builder, native packaging
• AI/Agent Integration: REST APIs to LLMs (Claude, GPT, etc.), prompt engineering, token/tokenizer management
• System-Level: File system manipulation, workspace persistence, multi-threaded job handling
• Tool Control & Integration: Interfacing with command-line tools (MCP-like integrations), automated I/O
• Other: GitHub Actions, secure storage, error logging, telemetry pipelines

What We’re Looking For

• 4+ years of full stack development experience with real-world Electron app delivery
• Strong proficiency in JavaScript/TypeScript (ES6+), including bundling and module systems
• Production-level experience with React and managing state in large apps
• Deep understanding of backend architecture, async task management, and secure file handling
• Ability to work independently in a fast-paced early-stage environment
• Comfortable with cross-platform builds (Windows & macOS)
• Bonus: Experience with embedded AI assistants, autonomous agent frameworks, or toolchain orchestration

What We Offer

• Competitive salary: ₹17–20 LPA
• 0.4% equity via ESOP pool (with early joining incentives)
• High autonomy and strategic influence—work as a true co-creator
• Remote-friendly and async collaboration culture
• Opportunity to build a developer-first product from scratch with real AI depth

• Write well designed, testable, efficient code by using best software development practices
• Create website layout/user interface by using standard HTML/CSS practices
• Integrate data from various back-end services and databases
• Gather and refine specifications and requirements based on technical needs
• Create and maintain software documentation
• Be responsible for maintaining, expanding, and scaling our site
• Stay plugged into emerging technologies/industry trends and apply them into operations and activities
• Cooperate with web designers to match visual design intent