Customer care representative

About Wissen Technology:

At Wissen Technology, we deliver niche, custom-built products that solve complex business challenges across industries worldwide. Founded in 2015, our core philosophy is built around a strong product engineering mindset—ensuring every solution is architected and delivered right the first time. Today, Wissen Technology has a global footprint with 2000+ employees across offices in the US, UK, UAE, India, and Australia. Our commitment to excellence translates into delivering 2X impact compared to traditional service providers. How do we achieve this? Through a combination of deep domain knowledge, cutting-edge technology expertise, and a relentless focus on quality. We don't just meet expectations—we exceed them by ensuring faster time-to-market, reduced rework, and greater alignment with client objectives. We have a proven track record of building mission-critical systems across industries, including financial services, healthcare, retail, manufacturing, and more. Wissen stands apart through its unique delivery models. Our outcome-based projects ensure predictable costs and timelines, while our agile pods provide clients the flexibility to adapt to their evolving business needs. Wissen leverages its thought leadership and technology prowess to drive superior business outcomes. Our success is powered by top-tier talent. Our mission is clear: to be the partner of choice for building world-class custom products that deliver exceptional impact—the first time, every time.

Experience Required: 6-9 years

Location: Mumbai and Bangalore

Work Mode: Full-time (Hybrid)

Role Overview:

The Pre-Sales Consultant will design customized solutions, craft detailed proposals, and conduct market and budget analysis to address client needs in the financial sector. This role requires close collaboration with sales and delivery teams to ensure proposed solutions align with customer objectives and transition smoothly into execution. A delivery background with technical understanding is valued, though no hands-on development or programming is required.

Mandatory Skills (Must Have):

• Solution design and proposal development for client requirements

• Market and industry analysis with focus on financial sector trends and customer challenges

• Budget and spend analysis to deliver cost-effective recommendations

• Customer engagement to identify business problems, pain points, and technology requirements

• Collaboration with cross-functional teams including sales, delivery, and technical groups

• Proven pre-sales, solution architecture, or delivery experience (6-8 years)

Optional Skills (Good to Have):

• Technical background to understand solution requirements (no hands-on development or programming needed)

• Experience ensuring alignment between proposed solutions and delivery execution Professional Attributes & Qualifications:

• Bachelor's degree in Business, Finance, Computer Science, or related field

• Strong interpersonal and communication skills for customer and internal team interactions

• Ability to maintain up-to-date knowledge of financial services industry trends

• Ownership of end-to-end pre-sales activities from research through proposal handoff

Key Responsibilities:

• Work closely with sales and delivery teams to design customized solutions that meet client requirements and align with business objectives.

• Craft compelling and detailed proposals that communicate solution value, technical capabilities, and service offerings.

• Conduct market research and analysis to identify industry trends, especially within the financial sector, along with customer challenges and opportunities.

• Analyze budget spending patterns and provide insights to ensure solutions are cost effective and aligned with customer budgets.

• Engage directly with customers to understand business problems, pain points, and technology requirements, then propose appropriate solutions.

• Collaborate with cross-functional teams to ensure smooth transition from proposal to project execution.

• Stay current on financial services industry trends to tailor solutions for evolving market needs.

What You'll Work On:

You will support pre-sales efforts by creating solution designs and proposals tailored to financial sector clients, incorporating market trend insights and budget analysis. The focus is on consultative solutioning and cross-team coordination rather than product development or coding. 

• SAP FICO Functional Support
  • Conceptualizing & Mapping of all Business Scenarios
  • Functional support for all SAP FICO Modules including Product Costing
  • Expertise in integration with all other SAP R3/ISU modules
  • Understanding & knowledge of MDM
  • Having expertise & understanding the migration activity
  • SAP IS-U Developments
  • Preparing Functional & Technical Specification Document
  • Implementation/Execution of development logic
  • Technical / Functional testing of IS-U FICO developments
  • SAP Roles & Authorization
  • Role creation according to requirement and assignment of Role to user

We are hiring for Corporate Ticketing (Male)

Location- Noida-Sec- 63

Experience- 3+ Yrs

Should be comfortable for Night Shifts

Preferred candidates from Travel agencies with good communication skills.

Required:

●  Possess in-depth knowledge of GDS systems, specifically Galileo and sabre only

●  Demonstrate proficiency in managing both international and domestic ticketing operations.

●   Strong knowledge of city codes, airport codes, and airline hubs.

●   Excellent communication skill in both written and verbal formats

●   Willingness to work in rotational shifts, including nights and weekends

Strong enterprise sales executive profile

Mandatory (Experience 1):Must have 4+ years of selling B2B SaaS.

Mandatory (Experience 2): Must have 2+ of experience of selling to enterprise clients OR to manufacturing industry OR selling FinTech product

Mandatory (Sales Skills):Must have experience in end to end sales from lead generation, prospecting, demos, proposal building, negotiation, and deal closure

Mandatory (Stability): Must have stable career history — no frequent job hopping

Mandatory (Note): Final round is F2F (client will handle the travel)

Position Overview

Role: Senior Enterprise Web Architect - Contractor

Location: Remote India

Duration: 2 to 6 months

Engagement Type: Contract

Experience Required: 15+ years

Project Overview

We are seeking a seasoned Senior Enterprise Architect with 15+ years of experience working with leading digital technologies—particularly AEM, Drupal, GraphQL, Next.js, Optimizely, and Storyblok. The successful candidate will serve as a key decision-maker in comprehensive platform comparison and selection, guiding the organization toward a unified and future-proof enterprise architecture. This role is central to our digital transformation journey and will ensure that each chosen technology supports the company’s overall objectives.

Key Responsibilities

Technology & Architecture Strategy

●      Develop, maintain, and communicate a holistic technology roadmap for digital platforms and services.

●      Perform in-depth comparative assessments of AEM, Drupal, GraphQL, Next.js, Optimizely, and Storyblok, evaluating technical fit, scalability, cost, security, and alignment with business goals.

●      Present recommendations and architectural blueprints to executive leadership, demonstrating how selected platforms can drive digital transformation.

Comparative Analysis & Recommendations:

●      Lead end-to-end exploratory and evaluative processes, comparing CMS options and front-end frameworks based on organizational requirements and industry best practices.

●      Evaluate platform performance, extensibility, and integration capabilities to determine the best combination for delivering enterprise-grade solutions.

●      Create documented analyses around operational efficiency, time to market, and total cost of ownership, ensuring data-driven decisions.

Solution Design & Delivery:

●      Architect scalable, secure, and high-performance digital solutions that integrate with existing and emerging technologies.

●      Guide teams through the setup, configuration, and orchestration of API first microservices architectures.

●      Oversee the development process, ensuring compliance with best practices, standards, and quality benchmarks

●      Establish CI/CD pipelines and deployment strategies for the proposed stack/architecture

●      Implement security, performance, and scalability patterns across the architecture

Leadership & Collaboration:

●      Serve as a senior technical advisor, collaborating with cross-functional groups (product, engineering, QA, operations) to align development efforts with strategic objectives.

●      Mentor and coach development teams, fostering a culture of continual improvement and innovation.

●      Communicate technical concepts clearly to both technical and non-technical stakeholders, tailoring messaging to multiple levels of the organization.

Governance & Compliance:

●      Establish and reinforce enterprise-wide policies, standards, and technology governance frameworks.

●      Ensure solutions comply with security, regulatory, and industry standards.

●      Monitor emerging trends, tools, and solutions to keep the organization at the forefront of digital transformation.

Required Skills & Experience

Core Technical Expertise (15+ Years)

●      Drupal: 12+ years of deep expertise in Drupal 9/10/11 architecture, custom module development, and headless CMS implementation

●      AEM: 12+ years of strong demonstrated experience in leading large scale AEM implementation projects (AEM 6.x) from inception to execution to delivery and most recently AEM as a Cloud service. Strong understanding of the entire AEM tech stack – Apache Sling, Apache Felix, OSGI, Jackrabbit Oak, CRX, Dispatcher, Apache Server, Workflows, Replication, Run Modes, JCR Queries, Indexing, Search, Content and Experience Fragment architecture,Clustering, Performance and Security Management, Load testing, CDN, Caching, Load Balancing, AEM deployment topologies. AEM Edge delivery services, GraphQL and OpenAPI with AEM Headless and micro frontends like ReactJS/Next JS.

●      Architecture: Good understanding of Microservices architecture, Queueing, API design , API gateways, queueing, different cloud integration patterns, Authentication, Authorization, Security , SSO, IAM, AWS, Cloud Native systems.

●      Architecture: Broad understanding of Adobe Stack and integrations – Marketo, Adobe Launch, Target, Analytics, Audience Manager, Adobe IO, Adobe RTCDP, AI integrations for Adobe Experience Cloud.

●      Architecture : Strong experience in doing sizing and assessments for scale. Understanding of pros and cons of both AEM and Drupal systems for both headless and headful stacks.

●      GraphQL: 8+ years of experience designing and implementing GraphQL APIs, schemas, and performance optimization

●      Next.js/ReactJS: 10+ years of advanced Next.js development including SSR, SSG, API routes, and performance optimization

●      Tailwind CSS: 5+ years of experience with utility-first CSS framework and component design systems

●      Bachelor’s or Master’s degree in Computer Science, Information Systems, or a similarly related field (or equivalent experience).

●      Demonstrated ability to lead large-scale technology transformations, balancing innovation with operational realities.

●      Exceptional communication and presentation skills, with experience influencing C-level executives and technical stakeholders alike.

●      Leadership experience with cross-functional teams and vendor relationships.

●      Both AEM and Drupal architecture skills with projects showcasing breadth and depth are mandatory. Broader understanding of multiple modern CMS systems (eg; Optimizely, StoryBlok )are preferred.

Enterprise Architecture

●      Extensive experience in enterprise-scale system architecture and design patterns

●      Proven track record of successful large-scale migrations and system modernization

●      Deep understanding of microservices, API-first architectures, and distributed systems

●      Experience with cloud platforms (AWS, Azure, GCP) and containerization technologies

Migration & Integration

●      Hands-on experience with CMS migrations, particularly from monolithic to headless architectures

●      Expertise in content modeling, data migration strategies, and API design

●      Knowledge of AEM architecture and integration patterns (highly preferred)

●      Experience with content delivery networks, caching strategies, and performance optimization

Development & DevOps

●      Advanced proficiency in TypeScript, JavaScript, PHP, JAVA and modern development practices

●      Experience with Git workflows, CI/CD pipelines for both Drupal and Adobe stacks, and automated testing strategies

●      Knowledge of database design, optimization, and migration patterns

●      Familiarity with monitoring, logging, and observability tools

Nice to Have

Additional Technical Skills

●      Experience with Elasticsearch integration and search architecture

●      Knowledge of personalization platforms and customer data management

●      Familiarity with analytics platforms and tracking implementation

●      Experience with progressive web applications (PWA) and mobile-first design

Industry Experience

●      Previous experience in enterprise content management transformations

●      Knowledge of accessibility standards (WCAG 2.1 AA) and compliance requirements

●      Experience with multi-site, multi-tenant architectures

●      Background in performance optimization and SEO best practices

Certifications

●      AEM architect certification.

●      Drupal certifications (Acquia Certified Developer/Architect preferred)

●      Cloud platform certifications (AWS Solutions Architect, etc.)

●      Enterprise architecture certifications (TOGAF, etc.)

Financial Management & Reporting:

•Oversee all accounting transactions, monthly, quarterly, and annual closings, and publish timely financial statements.

•Prepare budget forecasts, supporting annual financial planning and financial health assessments.

Compliance & Taxation:

•Compute and file tax returns, ensuring GST compliance with regulations.

•Conduct audits to maintain financial accuracy, adhere to standards, and comply with financial policies.

•Regularly review bookkeeping for accuracy and compliance.

Cash Collection:

•Oversee the company’s cash collection process and ensure that cash receipts are processed efficiently and accurately.

•Monitor and track cash flow regularly, ensuring sufficient funds are available for operations.

•Coordinate with the sales and customer service teams to address any issues or discrepancies related to payments.

Trade Receivables Management:

•Monitor and manage trade receivables, ensuring that outstanding invoices are followed up on and collected in a timely manner.

•Track aging of receivables and ensure that overdue accounts are actively pursued.

•Issue statements and reminders to clients regarding overdue payments.

Account Reconciliation & Financial Health:

•Manage balance sheets, profit/loss statements, and report on the company's financial health and liquidity to stakeholders.

•Audit financial transactions and documents, maintaining meticulous records.

Technical Proficiency & Confidentiality:

•Reinforce financial data confidentiality and conduct database backups as necessary to secure sensitive information.

•Proficiently utilize Tally, Oracle, and Excel for comprehensive financial analysis and reporting.

•Stay updated with industry standards and best practices to ensure high-quality and secure financial data handling.

A bit about EnKash (www.enkash.com)

EnKash, one of the fastest growing financial technology firms in the B2B space, focuses on enabling businesses to digitize and simplify their commercial payments through its state of the art technology platforms. It’s comprehensive all-in-one commercial payments platform has led to businesses having a hassle free and frictionless payments experience and thereby, focus on their core business.

EnKash, with its unique business solutions, young team and a vibrant work environment has been making formidable marks in this segment. With several banking partners and more than 60000+ businesses onboarded on our platform in a short span, we are poised to grow rapidly from here on.

EnKash has also been covered by reputed national and international media and received many accolades and recognition that include:

- “Best B2B payment solution provider” in 8th Payments and Cards Award Summit

- “Amongst the top Start Ups to watch for “ by Inc 42 media

You should excel in this role, if you have:

PHP/wordpress Background

• A minimum of 3 years of experience in web development.
• Complete mastery of HTML/CSS/JS and responsive design.
• Expertise in javascript/css animations and Canvas API
• Knowledge of PHP and MYSQL.
• Knowledge of web frameworks like Laravel, Codeigniter, Cake Php. etc.
• Knowledge of Wordpress, experience in creating custom themes.
• You are comfortable with Figma, Photoshop and Illustrator
• Knowledge of SEO techniques
• You are creative and involved.

OR

Node JS Background

• A minimum of 3 years of experience in web development.
• Complete mastery of HTML/CSS/JS/Jquery and responsive design.
• Expertise in javascript/css animations and Canvas API
• Knowledge of NodeJS and MYSQL.
• Knowledge of web frameworks like Express JS, Strapi, Koa, etc.
• Knowledge of any CMS in node js, experience in creating custom themes.
• You are comfortable with Figma, Photoshop and Illustrator
• Knowledge of SEO techniques
• You are creative and involved.

Here’s what’s in store for you:

- A fast-paced, mentally stimulating and fast growth-oriented environment.
- No bureaucracy whatsoever, respect for logical and analytical minds.
- Witness the venture of entrepreneurship.
- Excellent performance bonuses and perks.
- Affable and competitive teammates.
- Flexible work regime

Specialism- Advance Analytics, Data Science, regression, forecasting, analytics, SQL, R, python, decision tree, random forest, SAS, clustering classification

Senior Analytics Consultant- Responsibilities

• Understand business problem and requirements by building domain knowledge and translate to data science problem
• Conceptualize and design cutting edge data science solution to solve the data science problem, apply design thinking concepts
• Identify the right algorithms , tech stack , sample outputs required to efficiently adder the end need
• Prototype and experiment the solution to successfully demonstrate the value
  Independently or with support from team execute the conceptualized solution as per plan by following project management guidelines
• Present the results to internal and client stakeholder in an easy to understand manner with great story telling, story boarding, insights and visualization
• Help build overall data science capability for eClerx through support in pilots, pre sales pitches, product development , practice development initiatives

• Work with stakeholders across the business to ensure that user stories are clearly defined, delivered, and approved for deployment
• Translate business requirements into detailed system requirements and technical design specifications
• Investigate, model, define and document required business processes
• Carry out requirements analysis for change requests including requirements gathering and participating in workshops to understand project objectives and scope
• To work with other business analysts and members of Group Infrastructure to develop realistic solutions to business requirements, taking into account budgets, timescales and costs
• Support the development of training and implementation material
• Assist in integration and acceptance testing
• Participate in sprint planning where applicable

Key Skills

• Experience using agile project management tools such as Pivotal Tracker
• Experience working within Scrum or other agile teams
• Experience in working with Marketing and Events tools such as Eventsforce
• Experience of working in a technology-focused company

Dear Candidate

Greetings from App Ideas Infotech Pvt Ltd

Designation: Business Development Manager

Min. Experience:- 2 to 3 Years

Job Location: A’bad (Nikol)

Bond:- 1 Year

Salary :- No bar for right candidate (Depends on Skills and experience)

Education Qualification:- BCA, MCA, MSCIT, BSCIT, BE(IT), ME(IT), Diploma in IT and others

Responsibilities:

• Contacting potential clients to establish rapport and arrange meetings.
• Planning and overseeing new marketing initiatives.
• Researching organizations and individuals to find new opportunities.
• Increasing the value of current customers while attracting new ones.
• Finding and developing new markets and improving sales.
• Attending conferences, meetings, and industry events.
• Developing quotes and proposals for clients.
• Developing goals for the development team and business growth and ensuring they are met.
• Training personnel and helping team members develop their skills.

Benefits of working with our company:-

• Only 5 days working,
• We provide training,
• Great Career enhancement opportunity,
• Excellent learning opportunities,
• Paid Leaves, festival leaves, Cultural events, Month end party and others
  
  

If you do not find suitable profile, you may kindly share this information to your friends who are looking for change/good opportunity.

With Regards,

Trusha Kachhadiya

HR Executive

App Ideas Infotech Pvt Ltd

Web: http://www.theappideas.com/">www.http://www.theappideas.com/">theappideas.com