Customer care representative

Key Responsibilities

2-5 years of experience is a must

Should be hands on in all aspects of IT Recruitment (Sourcing, screening, coordinating, negotiation, on-boarding etc)

Searching for and Approaching Suitable Candidates.

Running Job Ads To Attract Applicants.

Managing the Interview, Assessment, and Shortlisting Processes.

Maintaining a Database.

Preferably from corporate hiring background.

Coaching and Mentoring Junior Recruiters.

Excellent communication skills are mandatory.

Good team player.

Education:-

Bachelors or Equivalent

COMPANY DESCRIPTION : 

NNIIT is a pioneering Edtech start-up with the goal of empowering individuals in the digital age. We are actively seeking talented individuals to join our dynamic team in Hyderabad. If you meet the qualifications and are passionate about making an impact in the Ed-tech sector, keep reading!

JOB DESCRIPTION :

Company: NNIIT (On-Roll)

Salary: Upto 4LPA + Incentives

Job Location: Hyderabad (On site)

ROLES & RESPONSIBILITIES :

 Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails.

 Calling to 250+ calls/day and maintain 3hrs of Talk-time thus booking 10 conductions for the week for each day

 Understand customer needs and requirements.

Route qualified opportunities to the appropriate sales executives for further development and closure.

 Close sales and achieve quarterly quotas

 Research accounts, identify key players and generate interest.

 Maintain and expand your database of prospects within your assigned territory Team with channel partners to build pipeline and close deals.

 Perform effective online demos to prospects.

FAQs :

Salary Expectation: Minimum 20,000 INR with the potential to reach up to 74,000 INR based on skills, experience, and interview performance.

Eligibility Criteria: Graduates with 1 to 31 years of experience in Ed-tech K9 & K12 background are eligible to apply.

Specific Skills Required: Good sales skills, proficiency in English, and strong communication abilities are essential.

Applicants: Both male and female candidates are welcome to apply.

ADDITIONAL INFORMATION :

Seniority Level: Mid-Senior level

Industry: E-Learning Providers

Employment Type: Full-time

Job Functions: Sales, Business Development

About TechWeirdo:

Techweirdo delivers secure enterprise solutions from SaaS to On-Premise, anywhere, from Application to AI. We offer consultation, services and products to holistically address the digital transformation goals of the enterprises. 

Skills/ Role Requirements:

• Strong hands-on experience of Django REST framework
• Experience in working in a dockerized environment
• Implementation knowledge of scalable microservices architecture
• Experience in using celery
• Domain-driven design principles
• Strong SQL skills
• Ability to deploy a python backend on production in a dockerized environment with Nginx and Gunicorn
• Experience in integrating ML models in Django or Flask is a plus
• Experience with AWS services like S3, API gateway, SES, SQS, SNS, Aurora, Dynamo is plus
• Knowledge of lambda and cloudformation are plus
• Knowledge of React is plus

Working with TechWeirdo be like:

• Surrounded by curious learners: With a Growth Mindset as our core strength, we created a learning environment with curious tech learners.
• New challenges every day: There is no ordinary day at TechWeirdo, if you like solving problems, then this is the right place for you.
• Zero micro-management, limited supervision: We encourage our team to take on challenging tasks and solve complex problems by taking ownership of their tasks. We trust our team to take calculated risks.
• Great networking: You will be connected with c-suite executives of top organizations while working with our winning team.
• Building technology how you want, when you want: We welcome people who see things differently as they are the one who has ability to change the world.
• Being heard in every meeting: At TechWeirdo, suggestions are encouraged, initiatives are supported, and opinions and perspectives are valued.

Vue.JS Developer

1.   Should have worked in Agile methodology

2.   Should have at least 5+ years of experience

3.   Should have expertise in creating reusable components and coupling including routings

4.   Should have good knowledge of data visualization in Reports/Charts

Minimum Qualifications

• Excellent problem-solving skills and the got right attitude to work in fast paced environments
• Bachelor’s degree in computer science or equivalent practical experience
• 2 to 5 years of experience in software development using modern frontend frameworks in JavaScript/TypeScript.
• Strong understanding of data structures and algorithms.

Preferred Qualifications

• Strong in Object Oriented Programming and Design Patterns.
• You have experience of working closely with the product and design teams to deliver the product that materially impacts the business and improves the customer experience
• You follow SOLID principles and have experience with microservice architecture, have designed and implemented high performance scalable services/APIs.
• You have experience with component based architectures, PWA, Service workers, UI patterns and libraries most preferably ReactJS / NextJS
• Write client side high performant applications & develop prototypes
• Experience working with Node, NestJS / Express.
• Experience working with PostgreSQL, Redshift, Dynamo, Mongo and Cassandra databases.
• Experience working with RabbitMQ, Kafka.
• You constantly learn and adopt best practices at work, keeping in mind app performance, security, and scalability.
• You have experience working in distributed systems and built/designed systems to failover, event streaming, caching strategies
• You have experience with Docker/Kubernetes in AWS or any cloud computing platforms. And, are familiar with CI/CD processes.

Bonus if you are great communication and team collaboration skills.

1. Maximising automation within the organization. 
2. Understand various functions’ systems & automation-related needs and design & implement solutions for them.
3. Manage Learning Management System (LMS) from the technical side including coordination with the LMS provider for white-label LMS development.
4. Provide necessary training to MML employees & students for optimal utilisation of automation & technology solutions. 
5. Add value to the growth of the organization's top line & bottom line.

Job Title: Sr. Developer/ Developer – Robotics & AI Business Unit

Business Unit: Robotics & AI

Reporting To: Head – Robotics & AI Business Unit / Delivery Head - Robotics & AI Business Unit

Supervises: Junior developers

Skill Sets Required:

• Strong Expertise and experience with Automation Anywhere. With an overall experience of around 3 - 6 years, of which at least 2 years of proven experience in working on live automation projects using Automation Anywhere and /all UIPATH.
• Experience in A2019 version (mandatory) with knowledge of new tools like AARI will be preferred. Strong working knowledge of A2019 AARI, IQ BOT, Discovery BOT.
• Other RPA platforms experience like UiPath, Microsoft Power Automate, Softomotive, etc. will be an added preference. Working knowledge of UIPATH - Studio X, Ai-Fabric etc will be an added preference.
• Expertise and experience in using technologies like AI, NLP, OCR, Machine Learning/ML etc. which will be used for various aspects of business process automation, will be an added preference. Usage of Microsoft Azure AI / AWS Lex / Google AI. 
• Experience and Expertise in coding languages like Python, Java/.Net. Working knowledge on Python is desirable. 
• Working Knowledge of Restful API’s, Microservices and BOT Integration frameworks.  
• Experience and good understanding of the Software Development Lifecycle (Requirements Gathering, Development, Testing and Change Management).
• Experience with Process Discovery, Design, Analysis and Implementation (knowledge about common methods and frameworks like ITIL, Six Sigma etc)
• Knowledge and usage of platforms & technologies like Django, SPACY, BERT, GIT, JIRA, Lucid, POSTGRE SQL etc

Job Purpose:

• To contribute to the Delivery unit of the RPA and AI business as a Senior Developer in accordance with the vision, mission, objective and goals of the RPA and AI Business Unit and the Organization.
• To be recognised as a high-performance team member of RPA and AI Business Unit.
• To excel in Project and Program Delivery for customers and create a comprehensive Project Delivery eco-system with the best practices and methodologies in line with RPA and AI.
• Develop, maintain and improve project delivery efficiency to optimize productivity & resource utilisation and maximize profitability through delivery excellence and customer delight.
• To assist the pre-sales and product/platform building plans of the RPA and AI business.
• To create in mind of customers and partners, a positive brand image of the Company.

Key Job Responsibilities:

• Delivering RPA and AI projects as per scope, on time, within Budget with meeting all KPI’s and Objectives.
• Delivering Customer Projects: Oversee the design and implementation of RPA & AI solutions using the selected RPA & AI platform(s). This will involve managing a team of architects & coders. It will also need to be “hands-on” to some degree to ensure smooth delivery of the project and program.
• As part of Project Sprints, identification of process improvement and regular reviews to identify opportunities where automation can drive benefits and efficiencies for the business
• Working with the project teams and business/customer SMEs and IT teams, analyse existing business processes in detail in order to assess feasibility and to redesign those processes for an RPA/AI supported solution
• Reporting metrics and governance structures are put in place to measure the performance and outcome of the RPA/AI solutions being delivered to customers/internal
• Documenting Best Practices and Methodologies to enhance and improve the quality of delivery of RPA and AI projects, creating of re-usable delivery assets.
• Effective Communication with the customer and the relevant stakeholders to ensure smooth delivery of the projects and programs.
• As a part of RPA/AI Delivery, there will be responsibilities for the ongoing support of Solutions and services provided and the quality of service and performance
• Monitor, support and control service delivery ensuring that the procedures put in place are effective and properly implemented
• Play a critical part in business expansion and growth of the business by “Delivery Driven sales” – change requests, identifying & building new use cases for RPA & AI implementation, etc.
• To assist in pre-sales aspects (customer use cases/business analysis, POCs, demos, ROI creation, proposals, SOWs, etc.), working with sales and pre-sales teams for customers and alliance partners presentations/discussions, conducting events like webinars, etc.
• To contribute to the product/platform & reusable assets building, planning-to-realisation lifecycle of Netlabs, in discussions with the senior leadership team
• To plan & realise competency building of the team of junior developers, based on the BU plans & priorities, in discussions with the senior leadership team
• Documenting project information and co-ordinate with account management and marketing teams to generate case studies
• Contributing thought-leadership articles and content for whitepapers, blogs, POVs

Team Responsibilities:

• Mentoring & retaining a high-performance team of junior developers
• Assigning team responsibilities/work allocations, maintaining job descriptions, monitoring competency building, tasks and quality
• Developing performance standards and communicating the Key Result Areas (KRAs)
• Managing performance by periodic reviews, appraisals and motivating people through rewards, incentives and recognition policies in line with company’s HR policies
• General administrative supervision of all team members

Build large scale web applications with Single Page Applications (SPA) architecture.

Experience to develop MV(C) based front end frameworks.

Experience with JavaScript, HTML, CSS.

Experience with JavaScript frameworks like Angular, preferably React.JS.

Good understanding of asynchronous request handling, partial page updates, AJAX and Redux.

Proficient with Chrome Developer Tools.

Additional Preferred Qualifications

Experience in Restful API services.

Experience in using performance, analytics and UX tools.

Experience with pull request process and contributing to OSS on github.com.

Experience with unit testing frameworks Mocha and Chai.

Experience with Jenkins.