Customer care representative

Responsibilities:-

Claim Follow-Up: Review and follow up on unpaid or denied claims with insurance companies, providers, and patients to secure timely payments.

Customer Communication: Conduct professional follow-up calls and emails to resolve outstanding balances, answer inquiries, and clarify billing issues.

Documentation: Maintain accurate and up-to-date records of all communications, payment arrangements, and claim statuses in the billing system.

Dispute Resolution: Investigate and resolve discrepancies related to payments, denials, and adjustments, collaborating with relevant departments as necessary.

Reporting: Generate and review reports on accounts receivable aging, collections progress, and trends to provide insights for management.

Compliance: Ensure adherence to healthcare regulations, billing guidelines, and company policies related to accounts receivable.

Collaboration: Work closely with the billing and coding teams to ensure accurate processing of claims and timely resolution of issues.

Responsibilities

• Ability to translate Wireframes and PSD Designs into functional web apps using HTML5, AngularJS, React , Node.js, and Mongo

• Binding of UI elements to JavaScript object models

• Creating RESTful services with Node.js

• Architect scalable web architectures

• Work in a cross-functional team to deliver a complete user experience

• Create Unit and Integration tests to ensure the quality of code

• Be responsive to change requests and feature requests

• Write code that is cross-platform and cross-device compatible

• Ability to wear many hats and learn new technologies quickly

Job Description:

Responsibilities:

• Plan, execute, and monitor IT projects, ensuring they are delivered on time, within scope, and budget.
• Align IT delivery initiatives with the organization's long-term goals and strategies.
• Lead and coordinate cross-functional teams, ensuring collaboration and efficiency. Provide guidance,
• mentorship, and performance evaluations.
• Act as the primary point of contact for stakeholders, providing updates and addressing concerns.
• Identify opportunities for process improvements and technological advancements to enhance service delivery
• Track and report on the performance of IT services and projects, implementing improvements as needed
• Manage relationships with external vendors and service providers, negotiating contracts and ensuring quality
• delivery.
• Identify potential risks and develop mitigation strategies to ensure project success
• Mentor and train team members on best practices, tools, and methodologies.
• Ensure adherence to IT regulations, data protection laws, and industry standards.

Primary Skills (essential):

• Proven experience of 8-10years
• Strong problem-solving, analytical, and troubleshooting skills.
• Ability to manage multiple priorities and work in a fast-paced environment.
• Strong attention to detail with a proactive approach to solving issue
• Good communication and interpersonal skills, with the ability to build relationships at all levels.
• Project Management: Strong project management skills, including experience with methodologies such as Agile,
• Scrum, or Waterfall.
• Leadership: Proven ability to lead and motivate a team.
• Communication: Excellent verbal and written communication skills. Ability to interact effectively with clients
• and stakeholders.
• Technical Knowledge: Understanding of IT infrastructure, software development, and service delivery processes.
• Time Management: Ability to manage multiple projects and tasks simultaneously

Primary Skills – SDA, DNAC, Cisco ISE, Routing and switching and Troubleshooting NAC, 802.1x, Supplicant configuration, 

Switching Skills- IOS upgrade, SNMP, VLAN, STP, VSL

Routing Skills-OSPF, BGP, ISIS

Network Monitoring Tools- Cisco Prime (Integration, monitoring, and troubleshooting)

1. Must have hands on experience in Implementing NAC,802.1x (Wired & Wireless)
2. Strong knowledge on CAMPUS LAN Architecture and implementation
3. Hands on experience in Routing, Switching, Cisco SDA, DNAC, Cisco ISE, Assurance
4. Working experience in Cisco prime infra, Monitoring, Integration and Heat map generation
5. Should have detailed technical understanding, troubleshooting of STP protocols (STP, PVST, RSTP, MSTP)
6. Perform IOS upgrades on Switches and WLCs
7. Troubleshoot skills on Quality of Service, Multicast and HSRP, Dot1x protocols, IPSLA
8. Troubleshooting skills on Cisco VSS, VSL and stacking technologies 
9. Should have detailed technical understanding, troubleshooting and support of, Routing protocols (OSPF, BGP), MPLS in an enterprise environment.
10. Perform root cause and troubleshoot network outages
11. Should be proficient in Wireless technology, implementation, and troubleshooting
12. Deliver reports on the actions performed.
13. Hands-on experience with the networking products Like Cisco 6800, 9500,9400,9300, 3800, 2960x and 3650 switches. Juniper EX8200,EX4200,EX3300 and EX2200 switches
14. Strong ability to troubleshoot complex network issues and Identify, diagnose, and resolve different types of network problems.

Secondary Skills –

1. CCNP Certification
2. Project Management: Managing individual network projects within the scope of the Network Team
3. Excellent technical and business communication skills, both oral and written

Responsibilities : 

• Create a systematic, process-driven approach to brands outreach and relationship management
• Develop and execute partnerships strategy for product offerings
• Partner with businesses that help reinforce the brand position and drive user growth
• Research partners, identify key players and generate interest
• Collaborate & lead immediate and cross functional team members to align our internal goals with new and existing partner relationships and the deployment
• Negotiate and finalize deals in accordance with company’s contract guidelines and policies
• Mentor and manage execution teams interacting with our customers and internal stakeholders to deliver goals as per partner agreement
• Drive automation of processes across channels for enhanced customers experience
• Design and implement necessary analytics to measure and optimize Partnerships
• Continuously review procedures, controls, and systems to give recommendations for improvements in quality, efficiency & TAT.
• Deliver a great experience to our partners when working with our organization - you will represent our brand and be our partners’ liaison internally.

Expectations & Skills: 

• Proven ability to develop relationships, negotiate, coordinate and problem solve with external partners
• Strong research skills to be able to evaluate opportunities from strategic, brand, financial, and operational perspectives
• Excellent interpersonal skills with the ability to think and communicate creatively, thoughtfully, and on your feet with diverse teams
• Strong team player with excellent track record of success in high matrix, fast-paced environments with changing priorities

Qualification & Experience: 

• 5+ years of experience working in a Brand partnerships & alliances team, preferably in front facing roles
• Prior experience of having worked on strategic brand deals

Manager - Brand Partnerships will directly report to the Head of Uable Store. 

We are searching for a driven, detail-oriented content creator to produce high-quality outputs for our business. The content creator will identify new ways to reach consumers. 

Content Creator Responsibilities:

• Writing, reviewing, editing, and updating content for company websites, blogs, marketing materials, and similar platforms.

• Learn more about current trends, developments, and perceptions about the subject matter, and then contextualizing your findings.

• Assisting the creative team.

• Using social media to engage consumers, respond to questions or complaints, and to promote company initiatives.

• Collaborating with internal departments to establish campaign. 

• Monitoring social media and company website metrics.

• Suggesting new ways to promote company offerings and to reach consumers.

• Experience creating strong, engaging content.

• Excellent research, organizational, and time management skills.

• Strong listening and communication skills.

• The capacity to work independently and collaboratively.

We are looking for an experienced product leader to join us to work on leveraging products to rapidly accelerate community growth and personalization. 

Responsibilities

• Define the product strategy and roadmap for BabyChakra suite of products
• Partner with engineering to build products and customer experiences that delight our users and partners 
• Define feature visions and roadmaps, gathering requirements from the community and business stakeholders
• Drive measurable business impacts working closely with cross-functional teams across the GoodGlamm group 
• Actively prioritize backlogs that are optimized against benefit tradeoffs
• Write agile user stories and validate product ideas with stakeholders
• Make data-driven decisions with developers, QA, product designers and analysts to constantly deliver incremental and tangible value to the customer
• Be the internal voice and advocate of the customer and domain subject matter expert

Requirements

• Demonstrated experience building products across community and commerce; side projects are welcome! 
• Comfort with ambiguity and ability to take ownership to build 0-1 systems that have large scale impact
• Demonstrated experience of having managed an entire product life cycle from Business & Consumer insights, PRDs, UI/ UX oversight, stakeholder alignment to execution
• Proven ability to adopt a creative and data-driven approach to solving problems. 
• Inspiring & strong communicator, excited to collaborate with cross functional stakeholders
• Obsessed with user experience / journeys to understand and create a global product
• An intense curiosity about all things technology to include IoT, Data Science, UX and more

The job requires the candidate to work on Wordpress multisite and PHP -

• Design and implement applications/sites in WordPress
• Lead and Mentor technical team for all maintenance and new site tasks
• To pro-actively address all technical issues and coordinate with India and UK teams
• Participate in agile development process to ensure project deliverables are met, on time and of high quality
• Managing and delivery of projects from conceptualization, visualization to technology mapping and final execution of projects
• Monitoring development activities and reporting project progress
• Understand specification document and perform coding as per the requirements and standards
• Good knowledge on SQL Queries. Should be able to create and execute moderate to complex queries.   

Skills:

• Expert in PHP, WordPress & other open source tools
• Strong knowledge in JavaScript, Ajax, jQuery, XML, XHTML, HTML5, CSS & knowledge of working with third party web services
• Knowledge on Ecommerce (Payment Gateways, Shopping Carts, SEO Friendliness Coding, etc.)
• SQL and MySQL
• Desired Candidate Profile:
• Master’s degree (B Tech)/MCA
• Min 9-11 years of experience in PHP
• Strong programming skills
• Good aptitude and problem-solving skills