Animator

Job Description: Customer Support Executive

Position: Customer Support Executive

 Experience: 1-4 years

CTC: 4-4.5 LPA (Fixed)

Working Days: 6 days a week

Location: Work from Office

 Shift: Rotational shifts with rotational week off

Language: Proficiency in English and Hindi required

 Transportation: No cab facility provided

Key Responsibilities:

- Respond to customer inquiries via email and phone in a positive and effective manner.

- Identify and assess customers' needs to achieve satisfaction.

- Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.

- Adhere to communication procedures, guidelines, and policies.

- Go the extra mile to engage customers and build strong relationships.

- Provide product and service information to customers.

- Resolve product or service problems by clarifying customer complaints, determining the cause of the problem, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution.

Qualifications and Skills:

- Proven customer support experience.

- Strong phone contact handling skills and active listening.

- Customer-oriented with the ability to adapt/respond to different types of characters.

- Excellent communication and presentation skills.

- Ability to multitask, prioritize, and manage time effectivel

Ideal Candidate

10+ years of experience in software/data engineering, with at least 3+ years in a leadership role.

Expertise in backend development with programming languages such as Java, PHP, Python, Node.JS, GoLang, JavaScript, HTML, and CSS.

Proficiency in SQL, Python, and Scala for data processing and analytics.

Strong understanding of cloud platforms (AWS, GCP, or Azure) and their data services.

Strong foundation and expertise in HLD and LLD, as well as design patterns, preferably using Spring Boot or Google Guice

Experience in big data technologies such as Spark, Hadoop, Kafka, and distributed computing frameworks.

Hands-on experience with data warehousing solutions such as Snowflake, Redshift, or BigQuery

Deep knowledge of data governance, security, and compliance (GDPR, SOC2, etc.).

Experience in NoSQL databases like Redis, Cassandra, MongoDB, and TiDB.

Familiarity with automation and DevOps tools like Jenkins, Ansible, Docker, Kubernetes, Chef, Grafana, and ELK.

Proven ability to drive technical strategy and align it with business objectives.

Strong leadership, communication, and stakeholder management skills.

Required: Car Sales executive At Ahmedabad, Rajkot, Surat, Navsari

About the Company- automotive industry ( Car Dealership )

Experience of at least 1 TO 2 years as a Car Sales Executive

(Preferably from - a ( automotive industry)

Location - Ahmedabad, Rajkot, Surat, Navsari

Job Description:

Position Overview:

We are seeking a dynamic and customer-focused Car Sales Executive to join our thriving car dealership showroom. The ideal candidate will be responsible for assisting customers in finding the perfect vehicle to meet their needs, providing exceptional customer service, and contributing to the overall success of our sales team.

Key Responsibilities:

• Customer Interaction: Engage with customers in a courteous and professional manner, actively listening to their needs and preferences. Provide detailed information about available car models, features, and pricing.

• Sales Process: Guide customers through the entire sales process, from initial contact to the final sale. Present and demonstrate vehicles, provide test drives, and explain financing and leasing options.

• Product Knowledge: Maintain a thorough knowledge of the car dealership's inventory, including specifications, features, and pricing, to assist customers effectively.

• Customer Service: Ensure a high level of customer satisfaction by addressing customer inquiries, resolving any concerns, and maintaining a positive and helpful attitude at all times.

• Sales Targets: Achieve and exceed monthly sales targets and quotas set by the dealership management.

• Documentation: Complete all necessary paperwork accurately and efficiently, including sales contracts, financing applications, and vehicle registration.

• Follow-up: Maintain ongoing communication with potential and existing customers to nurture leads, answer questions, and facilitate follow-up visits.

• Market Trends: Stay informed about industry trends, new car models, and competitor offerings to provide customers with up-to-date information.

Qualifications:

• 1-3 years of experience in car sales or a related field.

• Strong interpersonal and communication skills.

• Ability to build rapport with customers and provide exceptional customer service.

• Knowledge of automotive features, specifications, and financing options.

• Proven track record of meeting and exceeding sales targets.

• Professional appearance and demeanor.

• Valid driver's license.

Benefits:

• Competitive base salary and commission structure.

• Health, dental, and retirement benefits.

• Training and development opportunities.

• Employee discounts on vehicles and services.

• Friendly and supportive work environment.

Key Responsibilities

We are looking for a full stack developer who shall be responsible for implementation of software related projects of the firm. This will involve:

–        Understanding existing services of the Company, the requirements of the project and be able to build the back-end coding structure along with front end dashboard, UI / UX for the full project. The person should be capable of building flexible coding to incorporate various user requirements, carry out user acceptance testing, fix bugs within agreed timelines.

–        Dashboard Development: Swiftly conceptualizing, designing, and developing visually engaging and functional dashboards tailored to meet the firm's specific requirements within stringent timelines.

–        Collaborative Approach: Work closely with stakeholders’ other team members, to understand dashboard requirements and ensure alignment with business objectives.

–        API Integration: Explore and integrate dashboard APIs where applicable to enhance functionalities or enable custom integrations for a more comprehensive dashboard experience.

Key Skills Required

–      Front-end Technologies: Proficiency in HTML, CSS, JavaScript, and expertise in UX/UI principles to enhance dashboard user interfaces and ensure responsiveness.

–      Backend Development: Proficiency in at least one backend language (e.g., Python, Ruby, Node.js, etc.) and understanding of backend frameworks to facilitate data integration and backend functionalities for dashboards.

–      Strong SQL Skills: Ability to efficiently extract, manipulate, and analyze data using SQL queries from various databases to integrate into the dashboards.

–      Dashboard Development Experience: Prior experience in rapid dashboard development, including designing, developing, and deploying dashboards within accelerated timelines.

–      Being able to work independently, understand industry landscape and come up with innovative solutions to tackle various issues. 

BOSON is a fast-growing startup in the technology innovation space. We build an AI based platform for the ecommerce domain. Our parent company Ergode is a bootstrapped company and is a potential Unicorn. Also, we have nearly 70+ technologists, from full stack developers, project managers, product managers, data scientists and devops engineers. We are expanding our core team and this role is specifically for the same. Along with working on latest technologies we also provide ESOP’s program for all our employees, and also have an open culture for growth and career development. We are seeking to hire Tech Lead who have experience with web-application development. You will be a part of a full-stack creative team that is responsible for all aspects of the ongoing software development from the initial specification, through to developing, testing and launching.

 Responsibilities:

●   Relevant experience working in client-facing role with software product companies for product roadmap, delivery management.

●  Highly experienced in developing, operating and tailoring Agile and Waterfall Software Development Life Cycle (SDLC) methodologies.

●  Develop metrics and reports to help the team understand its health and progress and to set goals.

●  Produce weekly status reports, manage risks and pro-actively partner with fellow PM's.

●  Technical acumen to capture, communicate and drive issues/blockers/risks to resolution.

●  Ability of work on multiple projects, driving coordination between engineering test networking.

●  Ability to write functional design document, use cases or orchestration diagrams.

●  Previous experience with Microsoft, Amazon AWS or cloud technology is huge plus.

Qualifications & Skills:

●  1.5 years of Project management, Client communication, People management.

●  If from a Cloud domain -- added advantage.

●  Past experience of hands-on programming with PHP/Java/Python/DBMS.

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.
Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

F5 is looking for a Sr. Security Engineer with experience in building, integrating, operating, and maintaining robust security monitoring and auditing systems. F5’s Edge 2.0 platform provides global, scalable, and secure way to deploy applications. In this position, you will build and maintain monitoring and audit systems across the platform that provide necessary visibility and alerts to effectively defend the platform.

Responsibilities:

• Collaborate with software architects, security defenders, Operations, SRE, compliance experts, and business leaders to understand the logical boundaries of the systems and identify the events to monitor, audits to maintain, alerts to tweak, as well as systems to integrate with
• You will continuously hunt for areas and metrics to be added into monitoring systems for better operational visibility, incident response capability, availability, and forensics capability of the overall platform
• You will participate in the definition of processes around change and inventory management and develop solutions to audit the changes
• You will work with other teams within security organization to define communication and alerting protocols for effective and timely actions
• You will participate in defining and executing the Incident Response Plan for the platform and be responsible for providing necessary information during the response and forensics
• Demonstrate technical leadership in multiple domain areas, providing mentorship to other team members

Minimum qualifications:

• BS degree in Computer Science or equivalent with 5+ years of security operation and monitoring experience
• Experience with logging, monitoring, SIEM, dashboarding tools like AWS GuardDuty, Sumo, Grafana, SolarWinds, DataDog, Splunk, etc.
• Working knowledge of at least one Cloud Computing platform (e.g. Amazon AWS, Microsoft Azure, Google Compute etc.)
• Good understanding of how to handle logs from various systems, integrate with systems handling logs and metrics, how to setup and tune alerts based on thresholds and policies
• Hands on experience with computer programming languages and/or scripting languages such as Python, Java, Shell
• Good understanding of complexities and security challenges in large-scale distributed systems
• Working knowledge of Cloud orchestration systems such as Kubernetes, Openstack etc.
• Self-motivated and willing to delve into new areas and take on new challenges in an enthusiastic manner
• Excellent written and verbal communication skills
• Strong interpersonal, team building, and mentoring skills

Who are we?

Centre for Research on Start-ups and Risk Financing (CREST) has been set up by IIT Madras to provide thought leadership and intellectual impact to the start-up and innovation ecosystem. CREST has embarked on an ambitious mission of becoming one of the top global research centres in the area of start-ups and innovation. The core of CREST is the development of an AI-driven Intelligent
Information Platform that would enable cutting edge research as well as influence policy and practice like never before
With the recent exponential growth in the start-up and innovation ecosystem, new data-driven approaches would play a critical part in sustaining the current growth curve. The objective of CREST would be to become the gold standard of information and intelligence on Innovation, Entrepreneurship and Private Equity investments in India

The Opening
We are currently looking for our next passionate, skilled and motivated Python developer, who can join us immediately. The candidate should
● Be excited about building a next-generation intelligence platform
● Have a can-do attitude and ready for challenges
● Value working with a greatteam - confident, creative and thoughtful people who come together to achieve great things
● Be eager to experiment, learn and bring new things, improving the platform
● Be high on self-belief and enthusiasm to work in a startup-like culture - small team, fast-paced work environment If this is you, we're excited to interact!

As the Data Science Engineer in CREST, you will

● Write reusable code and build libraries for future use
● Establish solid data-pipelines and automate routine tasks
● Develop & deploy custom Machine Learning (ML) models using the latest
research in ML and Natural Language Processing (NLP)
● Build performant applications following best practices, maximizing speed and scalability
● Improve upon the existing codebase mitigating technical debt
● Take ownership of all aspects of the application - architecture, quality and efficiency
Requirements
● Proficient understanding of Python language
● Expertise with data-modelling, data-wrangling & data-mining techniques
● Familiar with Extract-Transform-Load (ETL) processes and hands-on experience with packages like Pandas, Numpy etc
● Experience with data visualisation tools and libraries like Plotly, Seaborn etc
● Good understanding of advanced Statistical and ML techniques on
regression, classification, forecasting etc
● Skilled in NLP and specifically ML applications in NLP like information
extraction, feature engineering, classification, building language models etc
● Should provide direction and mentorship to junior team members
● Bachelor’s or Master’s degree from premier educational institutions
● Minimum 2 years of experience (research or professional) in the
above-mentioned areas
Good to have
● Comfortable with using Command Line and Linux systems
● Experience and knowledge in version control systems like git, svn, etc
● Knowledge in developing & deploying web apps & web APIs with an overall understanding of client-server interactions
● Experience with NoSQL databases like MongoDB
Job type
● Full time, on-site
● Immediate joiner
● Initial appointment for 1 year, it would be renewed subsequently based on performance

Work location
Department of Management Studies, IIT Madras campus, Chennai, Tamil Nadu,
India - 600036

Why work with us?
● Get to interact with the best of the minds. IIT Madras has been ranked as the
top university in India for 5 years in a row
● Be at the forefront of the Entrepreneurial ecosystem in India
● Enormous opportunities for learning

The successful candidate will be a pro-active problem solver, quick learner and will provide technical leadership and solution ownership. This candidate should have a passion for technology and should be looked at as a “technical guru” who champions their design, coding and implementation strengths and prides themselves on their development expertise. The successful candidate will join a team that develops and integrates enterprise e-commence and e-transaction systems for a diverse client base.

• The successful applicant will be responsible for the technical delivery of all development assignments allocated to him in a timely fashion, while meeting rigorous quality targets.
• Unit testing of code - Working with very large and complex SQL databases
• Troubleshooting through resolution of technical issues and system errors
• Performing testing, documentation, and mentoring/grooming/coaching less technical staff where applicable
• Work with Architects, Project Managers, and other Developers to estimate the level of effort necessary to implement assigned work packages.
• Write efficient, clean, tested code that follows high standards and quality requirements

Specific Skillset Required

Minimum 2-3 Years of strong hands-on experience on:

• PHP, MySQL, JavaScript, CSS, HTML 5, Ajax, JSON
• PHP framework preferably Laravel

Strong Fundamental knowledge required

• Web development experience in Core PHP, Mysql, MVC architecture.
• Computer Science fundamentals in object-oriented design, data structures
• Implementation of Service Integration of an on Demand Web Application
• Proficient understanding of code versioning tools, such as (Git / SVN / Bitbucket)
• Experience in developing cross-browser-compatible web applications in HTML, CSS
• Experience developing and deploying solutions/applications across various environments (on-premises and cloud (AWS, Azure, Alibaba, GCP etc.)