Social Media Executive

We are seeking an experienced and dynamic BPO Team Leader to oversee a team of customer service representatives. The ideal candidate will be responsible for ensuring the efficient day-to-day operations of the team, driving performance, meeting service level agreements (SLAs), and ensuring high customer satisfaction. This role requires excellent leadership skills, problem-solving abilities, and a deep understanding of BPO operations.

Key Responsibilities:

• Lead, manage, and motivate a team of customer service agents to achieve performance targets.
• Monitor and evaluate individual and team performance, providing coaching and feedback to ensure continuous improvement.
• Handle escalated customer queries and resolve issues efficiently.
• Ensure adherence to company policies, procedures, and quality standards.
• Maintain and report on team KPIs and provide regular performance updates to management.
• Facilitate training and development programs to enhance team skills and knowledge.
• Foster a positive and collaborative work environment.

Requirements:

• Minimum of 3 years of experience in BPO operations, with at least 1 year in a leadership role.
• Strong communication and interpersonal skills.
• Ability to work under pressure and handle multiple priorities.
• Proficiency in MS Office and CRM software.
• Ability to motivate, mentor, and guide a team towards achieving business goals.

If you're passionate about leadership and customer service, apply today to join our team in Pune!

DevOps & Automation:

• Experience in CI/CD tools like Azure DevOps, YAML, Git, and GitHub. Capable of automating build, test, and deployment processes to streamline application delivery.
• Hands-on experience with Infrastructure as Code (IaC) tools such as Bicep (preferred), Terraform, Ansible, and ARM Templates.

Cloud Services & Architecture:

• Experience in Azure Cloud services, including Web Apps, AKS, Application Gateway, APIM, and Logic Apps.
• Good understanding of cloud design patterns, security best practices, and cost optimization strategies.

Scripting & Automation:

• Experience in developing and maintaining automation scripts using PowerShell to manage, monitor, and support applications.
• Familiar with Azure CLI, REST APIs, and automating workflows using Azure DevOps Pipelines.

Data Integration & ADF:

• Working knowledge or basic hands-on experience with Azure Data Factory (ADF), focusing on developing and managing data pipelines and workflows.
• Knowledge of data integration practices, including ETL/ELT processes and data transformations.

Application Management & Monitoring:

• Ability to provide comprehensive support for both new and legacy applications.
• Proficient in managing and monitoring application performance using tools like Azure Monitor, Log Analytics, and Application Insights.
• Understanding of application security principles and best practices.

Database Skills:

• Basic experience of SQL and Azure SQL, including database backups, restores, and application data management.

Job Description

We are looking for a Product Marketing Associate who will streamline our product marketing efforts. You will work closely with the marketing, sales and product teams. You will help research, compile and develop positioning, messaging and communication for marketing and sales.

Responsibilities

Research and manage marketing and sales collaterals

Research and structure content for webpages and landing pages

Create high-quality content for Gumlet in the form of sales/marketing collaterals, email communications, website and landing page copy.

Ideate and help build compelling narratives and messaging for Gumlet across marketing channels

Streamline and overlook lead nurturing campaigns

Organize and track content distribution

Conduct competitive, market and customer research, and build usable insights to further the marketing and sales efforts.

Work on projects to improve and track the middle and bottom of the funnel

Work closely with sales and marketing teams to identify opportunities for new client acquisition.

Skills And Qualification

Work experience as a marketing associate or a similar role

In-depth understanding of marketing fundamentals

Excellent communication skills

Knack for copywriting

Analytical abilities

Education requirements

BE/BTech or equivalent degree.

0.6 - 1 year of core marketing experience, preferably with Tech / Product / SaaS domain companies

Excellent command of the U. S. English (understanding, speaking, and writing).

.BUSINESS DEVELOPMENT EXCUTIVE

ROLES

We're seeking a qualified sales associate to sell annual car and bike Scotty subscription products that our customers have grown to rely on. The sales associate will utilize their skills to generate high-quality leads, build strong relationships with customers, and close deals. The ideal candidate has skills and demonstrates the ability to showcase our offerings compellingly. 

Job Location: Work from home

Selection process: HR Round followed by group discussion and sales manager round.

Qualification: Any Graduate/Post Graduate

Salary offered: As per industry standards

Working days: 6 days          Sunday is off

Shifts:10:00am -7:00pm

Mandatory language: English 

Laptop/wi-fi: candidates are to use their own laptops,

Additional Compensation: If applicable, this will be decided on the basis of your designation.

Key responsibilities:

1. Creating an inspiring team environment with an open communication culture

2. Setting clear team goals

3. Oversee day-to-day operation

4. Monitor team performance and report

5. Motivate team members

6. Generate sales through customer referrals

7. Review the sales team performance and explore sales improvement initiatives to achieve the sales targets for the project

8. Conduct sales review meetings with the sales team on a periodic basis

9. To recruit good quality prospective sales candidate and ensure that they are completing probation in order to achieve the sales target set by the company

• Proficiency in Java, with a good understanding of its ecosystems
• Sound knowledge of https://www.simplilearn.com/tutorials/java-tutorial/oops-interview-questions" target="_blank">Object-Oriented Programming (OOP) Patterns and Concepts
• Familiarity with different design and architectural patterns
• Skill for writing reusable Java libraries 
• Knowhow of Java concurrency patterns
• Basic Understanding of the concepts of MVC (Model-View-Controller) Pattern, JDBC (Java Database Connectivity), and RESTful web services
• Experience in working with popular web application frameworks like Play and Spark
• Relevant Knowledge of Java GUI frameworks like Swing, SWT, AWT according to project requirements
• Ability to write clean, readable Java code
• Basic knowhow of class loading mechanism in Java
• Experience in handling external and embedded databases
• Understanding basic design principles behind a scalable application
• Skilled at creating database schemas that characterize and support business processes
• Basic knowledge of https://www.simplilearn.com/jvm-and-the-implications-of-sandbox-model-rar41-article" target="_blank">JVM (Java Virtual Machine), its drawbacks, weaknesses, and workarounds
• Implementing automated testing platforms and unit tests 
• In-depth knowledge of code versioning tools, for instance, Git
• Understanding of building tools like Ant, Maven, Gradle, etc
• Expertise in continuous integration