
Roles and Responsibilities
§ Writing, editing and publishing engaging content for various social networks, including Instagram, Linkedin, Twitter and Facebook etc.
§ Tracking and reporting on social media responses by analyzing traffic to the site
§ Update our social media pages with compelling company news, events, celebrations or solutions and services
§ Respond to questions and comments on our social media pages in a timely and accurate manner
§ Maintaining a visible online on social media presence and adhering to the marketing goals
§ Increasing the company's awareness and readership by using relevant advertising techniques
§ Optimize social media content (language, message, tone) on the basis of the behaviour of our target audience
§ Familiarity with paid advertisement and aware about different websites, and tools for creating graphics, images and video content
§ To create a range of engaging digital content such as Marketing and
Promotional videos and Reels to be used across a variety of online
platforms and social media channels.
§ To help us maximise our online profile and develop our ever-growing social media presence through the creation of video driven strategies and digital media content.
§ Pays attention to trends on Instagram Reels creating and analyzing what works for our business.
§ Coordinate with the creative department to create advertising/engagement posts (e.g. for Company Events, Job posts, etc.)
§ Contribute to the creation of various content materials including: Blogs, Articles, Website Pages, Email templates, Social Media posts etc
§ Develop a deep understanding of MHFAI’s business, brand voice, and target audiences.
§ Develop posts and articles on a wide range of topics that resonate with our target audience and drive traffic to our website
§ Proofread and edit content to ensure high-quality standards, including grammar, spelling, and punctuation
§ Continuously discover and implement new editing technologies and industry best practices to maximize efficiency
§ Requirements and skills
§ 3+ years of solid experience in digital content marketing or related fields
§ Excellent written and oral Communication skills
§ The ability to create original web content with images or videos
§ Proven work experience as a Social Media content writer or a similar role
§ Hands-on experience using various social media platforms to advertise
§ Proven record of excellent writing demonstrated in a professional portfolio
§ Ability to work independently with little or no daily supervision
§ Working knowledge of SEO, analytics tools, and keyword research
§ Strong research skills and the ability to synthesize complex information into clear and concise content
§ Creative thinking and the ability to generate innovative ideas

About MHFAIndia
About
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Position Summary
We are seeking highly motivated and customer-oriented professionals for the role of Customer Support Executive for an International Voice and Non-Voice Process. The ideal candidate will have excellent communication skills, a problem-solving mindset, and a passion for delivering a top-tier customer experience.
Key Responsibilities
- Manage customer interactions via phone, email, or chat in a professional and timely manner.
- Resolve customer queries, issues, or complaints with accuracy and empathy.
- Maintain detailed records of customer interactions in the system.
- Collaborate with internal teams for escalations and resolution follow-ups.
- Uphold service quality standards and contribute to continuous improvement.
Qualifications & Requirements
- Education: 12th Pass, Diploma, Graduate, or Postgraduate
- Experience: Freshers and experienced professionals (up to 3 years) are encouraged to apply
Skills:
- Excellent verbal and written communication in English
- Strong interpersonal and problem-solving skills
- Basic computer proficiency (MS Office, typing skills)
- Ability to work in a fast-paced, team-oriented environment
- Willingness to work in rotational shifts (including night shifts)
Perks & Benefits
- Competitive salary with performance-based incentives
- Night shift allowances and cab facility
- One-time complimentary meal during shifts
- Opportunities for internal growth and role advancement
- Exposure to international client processes and professional development
Key Responsibilities:
- Minimum of 7+ years of experience in IT sales.
- Develop and execute sales strategies to generate new business opportunities and expand client base within the US staffing market.
- Identify and target potential clients through proactive prospecting, networking, and cold-calling efforts.
- Build and nurture strong relationships with key decision-makers and stakeholders at client organizations.
- Understand client staffing needs, requirements, and challenges to provide tailored workforce solutions.
- Collaborate with internal recruitment teams to align staffing solutions with client demands and expectations.
- Prepare and deliver compelling sales presentations, proposals, and pitches to prospective clients.
- Negotiate contract terms, pricing, and service agreements to ensure mutually beneficial outcomes.
- Monitor market trends, competitor activities, and industry developments to identify opportunities for growth and differentiation.
- Maintain accurate and up-to-date records of sales activities, client interactions, and revenue forecasts using CRM systems.
- Meet or exceed sales targets, quotas, and KPIs established by the company.
Qualifications:
- Bachelor's degree in Business Administration, Sales, Marketing, or related field.
- Proven track record of success in B2B sales, preferably within the US staffing or recruitment industry.
- Strong understanding of the US staffing market, including industry trends, client needs, and competitor landscape.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to work independently and as part of a team in a fast-paced, target-driven environment.
- Proficiency in CRM software and Microsoft Office suite.
- Willingness to travel as needed.
- Understand, engage and lead marketing activities to reach overall short, medium and long-term organizational targets.
- Plan and execute digital promotions and analyse performance indices of digital ads to provide actionable insights and improve efficiency
- Plan and execute outbound communications and analyse performance indices of touchpoints such as promotional mailers, push notifications, SMSes etc. to provide actionable insights and improve the impact
- Measure, analyse, monitor and optimize the efficiency of all marketing touchpoints across various channels
- Strategize, execute, monitor and optimize promotions to improve brand marketing health metrics such as retention, purchase frequency, cart value etc.
- Plan and execute new marketing initiatives to increase traffic, engagement and sales on existing marketing channels and partner platforms
- Research, identify and explore new marketing avenues relevant to the brand’s overall marketing directives to diversify the marketing portfolio and improve efficiency
- Analyse data and trends to accurately forecast supply and demand across various properties in segments relevant to the brand
- Manage marketing projects end-to-end from inception to completion and reporting to achieve sales targets and other mandates associated with respective projects
- Co-ordinate with all internal stakeholders and external agencies to achieve the above
- At least 4 years of marketing experience with exposure to digital marketing, PPC campaigns, database communication, social media and influencer marketing, ATL, BTL etc.
- At least 3 years of experience in leading end-to-end marketing across key accounts with an annual media budget of no less than 1CR
- Proficient in the use of analytical tools such as Google Analytics, Clevertap, Hotjar etc.
- Proficient in the use of native ad dashboards such as Facebook, Google Adwords etc.
- Has a thorough understanding of common social media algorithms and content delivery
- Has a thorough understanding of BI and research tools commonly used for marketing purposes
- Excellent with numbers, formulas

Experience: 1 to 5 years
Location: Chennai
Job Description
- Strong programming skills in JavaScript
- Experience with ReactJS
- Experience with frontend frameworks like bootstrap, Jquery
- Object Oriented concepts
- Good knowledge in HTML5, CSS, CSS3
- Experience in working with RESTful APIS
- Experience with HTTP, HTTPS and WebSockets
- Building responsive design
- Knowledge in version control- Git, Subversion
- Good problem-solving skills
- Discussing potential projects and their parameters with clients, executives, and software developers.
- Planning out the blueprints for software projects, including defining the scope, allocating resources, setting deadlines, laying out communication strategies, and indicating tests and maintenance.
- Assembling and leading the project team.
- Participating in and supervising each stage of the project.
- Ensuring each project stays on schedule and adheres to the deadlines.
- Creating a project budget and ensuring the project adheres to the budget as closely as possible.
- Determining and overseeing consistent testing, evaluation, and troubleshooting of all products in all stages of completion.
- Tracking milestones, deliverables, and change requests.
- Serving as a liaison to communicate information regarding changes, milestones reached, and other pertinent information.
- Delivering completed software products to clients and performing regular checks on the products' performance.
- Developing and managing annual and multi-year budgets that are adequate for the organization’s needs including preparation of periodic budget forecasts
- Preparing and maintaining cash flow analysis as needed
- Ensuring timely preparation of Standalone & Consolidated Financial Statement
- Taking responsibility for GST, TDS, FEMA and other Statutory & Regulatory Compliances
- Taking responsibility for external Stat Audit and Other regulatory tax filing
- Ensuring operational compliance with policies, procedures and regulations for any necessary entities
- Processing vendor payments
- Handling Employee reimbursements including managing employee credit card charges and reconcile credit card accounts
- Ensuring Timely preparation of MIS reports
- Responding to inquiries from internal stakeholders regarding budgets, deposits, disbursement and granting reporting requests.
- Processing payroll, reporting payroll taxes and ensuring compliances thereof
- Performing basic office management duties as requested
What you need to have:
- Should be MBA Finance / CA with 5 to 8 years work exp
- Excellent in MS Excel & MS Power point
- Knowledge of Tally
- Experience in ecommerce will be an added advantage
- Knowledge on ERP implementation
- Excellent communication & presentation skills -Ability to interface with Management

- Drive employee Engagement initiatives through effective employee connect, conduct periodic communication forums, open house forums and town hall meetings
- Should have Experience in EWS, RAG analysis, Skip level meetings, 360/90 degree programme, Managing attrition etc.
- Planning and executing festival celebration in the company for the employee engagement
- Planning and executing varied activities for employee motivation programmes
- Measure employee satisfaction and identify areas that require improvement
- Ensuring constant engagement initiatives are implemented
- To handle operational activities like filing and service logs
- Driving Performance Management Process like ADH assessment, TRP etc.
- Partnering with the shared services, operations and other stakeholders to handle day to day activities. E.g. Leaves, Transfer-Relocation, Benefits, etc.
Roles and Responsibilities-
- Employee Engagement - Ensure smooth end-to-end implementation of the assigned processes. This should cover the following activities:
- Ensure release of engagement Calendar
- Review and Track Status of open Actionable
- Prepare Dashboards for various employee connect initiatives
- Alert stakeholders on delays / issues
- Employee Grievance handling & providing first hand resolution to the employees
- Manage queries, issues, escalations, if any
- Any other process/ task allocated as required
- Participate in Knowledge Sessions within or outside the Team
- Participation in events organized by company
- MIS based reports like HR SLA, Attrition, Adhoc reports etc.
- Processing resignations, Conducting Exit Interviews to ensure smooth closure of full & final settlement.








